I stopped in here briefly just to see if they had a specific cat toy I was looking for. They didn't…read morehave it, but it was nice just looking at all of the options anyway. We were immediately greeted by the cashier and ran into another employee who was also very nice. They asked if we needed help with anything and were apologetic when they didn't have what we were looking for. The store is big and has a lot of selection. It's a big messy, but that seems to be the case with all of these locations. It had ample parking and didn't feel unsafe outside (I did go in the middle of the day on a Saturday though, I'm sure it's a different story at night). This is a good spot if you're looking for unique pet toys.

This store is weird, simply because they sell cigarettes and pet stuff. Odd combination, but…read morewhatever works, I guess. This location was highly recommended to me by the people at Wags on Coburg Road, citing they had a huge selection of cat trees. Well, they were right. My husband and I walked in to find pretty much the entire store front filled with them, going about 4 trees deep. That's definitely a large selection! So I became that annoying customer who is super picky, making the employee move and replace like 15 of these trees while I measured and debated with my husband. My cats are big boys, like over 20 pounds big. So we had some specific ideas about what would work and what wouldn't. They have kind of unique needs being so big, and getting older too. So after debating and checking out multiple options, we finally decided on one. It was locally made, by a single person, from the coast. Which locally made means more expensive. I feel like I spent a small fortune on the damn thing, but it's perfect. So, of course, I have to buy it. The guy who helped us was super patient with me and trying to find the perfect option that worked best for my needs. This included my munchkins being obese, the height to fit in the house, and the color to fit in with my decor. All of which were extremely important. So it took a lot of moving and trying different trees to find exactly what I wanted. Once we bought it, the employee was kind enough to help my husband load it into the car. I really appreciate his willingness to help. Would I return? Yep. Between having exactly what I needed, and the employee being so helpful, I will definitely come back.

I went to this Mini Pet Mart for the first time today in search of a specific cat toy that my cat…read moreloves. My friend had previously cleaned out their inventory so I was hoping they would have them back in stock but it seems they don't carry them anymore as none of the stores in town have had them for months. When I walked in I was greeted immediately. I was only there for maybe a minute because I was looking for a very specific thing, so I didn't browse the whole store. What I saw was as clean and organized as there other locations. The parking lot isn't very big and can be difficult to pull out of when traffic is bad.

I would love to give 5 stars, except for 2 issues. First…read moreoff, the staff are 5 stars all the way. And Ashley, the Regional Manager, a solid 5 stars. The 2 issues? Firstly, there is no place to submit reviews on their website. They happily show you a list of 5 star reviews, but they must be copying them from Yelp. Secondly, their 'Loyalty Program' is bogus. (The 'Loyalty Program' is: Buy a certain number of bags of pet food, get the next one free). It's presented as though "THEY" (Mini Pet Mart) appreciates your return business, so "THEY" reward you with a gift. Unfortunately, "THEY" are some unknown company in some unknown location, that contracts with Mini Pet Mart, to operate this 'Loyalty Program'.The gift actually comes from the unknown company--which is ok I guess, but the whole program is misleading. So your loyalty is NOT to Mini Pet Mart and it's fantastic crew! So disappointing.

Great local pet shop with friendly and knowledgeable staff that care about the treatment of their…read moreanimals. If you're reading reviews saying that they're unfriendly, keep in mind that these guys aren't afraid to call people out if they're unprepared or uneducated in pet ownership. Every employee is willing to help do exotic pet projects right; from reptiles to aquariums to amphibians to arthropods, bioactive setups and more.

Store is clean but the staff (except one very tall guy in glasses thank you for being kind ) is…read moreunwelcoming and less than helpful. The young woman was especially unwelcoming. she was curt and condescending. Ive never been to this store so I was already nervous and her behavior just made it worse. she made me want to leave. no hospitality to the point the one nice worker was over compensating when he came back out to the front. It's that kind of treatment that makes people shop online. the store is fine, they have decent selection but if they're losing money its because they're hospitality is horrendous. the store is close to where i live and its locally owned (another reason i went there) but I'll be going elsewhere for my pets needs.

The store is conveniently located and the operating hours are good. They have a good selection of…read moreeverything a pet needs.

I got called back to work and needed to get everything in order for my pet sitter on very short…read morenotice. I was not only able to get cat food and litter, the vet on duty worked me in to get their vaccines that day. I appreciate their efforts to help me get in and out with such short notice! And, the vet and staff were so kind and gentle with my cats!

Came here per Reddit's recommendation. We got our pup a tendon with fish skin which she thoroughly…read moreenjoyed and the selection was wide. A ton of sample packs on the back wall. Couldn't be happier. Also cute cat to adopt in window. You can meet and greet if you'd like. We got some kangaroo sample kibble.

The staff here are very knowledgeable. They help me with my nutritional questions and offer me…read moreassistance in taking heavy products to my vehicle, and also will take special orders. They have a great variety of food, supplies and toys for all of your pets. Check them out. In addition, they find homes for cats and kittens. I appreciate that very much.

So happy to have given PetSmart grooming a try. Stephanie…read moredid and amazing job. She was gentle, kind and loving with my fur baby. I was previously paying $125 elsewhere, so I was pleasantly surprised at the cost at PetSmart. I will definitely be going back.

Zoë is a Shih Tzu! Either way, the grooming department is still horrible. In my first review of…read morethe grooming department we thought Zoë was a Pekingese, but after a health check/DNA test, we found out she's 100% Shih Tzu. Professional groomers should know how to groom by breed, Pekingese style is similar to a Shih Tzu! I wanted to cry when I picked her up and now she doesn't want to visit that particular PetSmart at all.

I was so disappointed. I have lived outside of NYC, SF, and except for one experience going into…read morethe Benefit store in Mill Valley when I had a mild case of poison oak on my face, never before have I felt so judged the minute I walked into a store. I really try to be friendly wherever I go, have had Nurse Practitioners tell me how happy they are whenever they see me on their schedule for the day, but this was like walking into a brick wall. The gentleman behind the counter was capable of smiling, he did so with someone who was obviously a regular who came in after me, but it felt like I was beneath him to interact with. You know, when you work for an establishment, you are an ambassador for that establishment. If you want the business to grow, being nice just may create more regulars.

Will definitely stop in every time we're in Eugene. Daisy had the best time sniffing around, being…read moregreeted as soon as she walked in, and picking treats to take home. Our plan was to purchase some treats but we left with much more and didn't feel we over spent. The staff immediately welcomed us and introduced themselves to Daisy -- offering her a treat. The store was clean and felt open, plenty of space to move around and let Daisy explore. We certainly appreciated the visit and will return.

She was always so nice in helping you picking the right bird, When I bought my little blue quaker…read moreparrot she was so friendly and helpful, I have always liked that place great atmostfere

Knowing Colleen and her ethics. She is a top notch person. Her birds are hand fed, friendly and…read morewell socialized. She also takes in birds that are no longer wanted, birds that are traumatized and gets them readjusted to being birds, and also takes in birds that were abandoned. She has a small amount of birds on hand, never more than a dozen because she knows that is her limit in the store. Her bird seed is fresh and is always coming in (my birds loved her seed as it was fresh), and it is CHEAP. If you have questions she is always willing to answer your questions. She also has fresh chicken eggs for sale (Eating eggs). Yes, I know Colleen, NO I am not paid for this review. I was a customer for many years until my cockatiels passed away..