I can't stand dealerships. They're usually full of sharks, and if you're a woman, you're an even bigger target. That has not been my experience here. We've bought multiple vehicles and get all of our service done here because they're genuinely different. I've always felt equal, actually listened to, and never pressured into things I didn't understand or didn't need. Scott in the service department is hands down my favorite. He's knowledgeable without being pushy, friendly without being fake, and always takes the time to explain things in a way that actually makes sense. Bonus points for having coloring pages for my kids to keep them occupied -- that alone tells you he gets real life. If you're tired of the typical dealership experience and just want to be treated like a human, this is the place. And Scott is the reason we keep coming back. (Pic is just one we've bought from hometown) read more

Hometown Toyota - 2022 sienna - Auto Parts & Supplies Near Me - Ontario, Oregon

I absolutely do NOT recommend this place. Take your car in to be serviced and it will cost you several more trips and a few thousands of dollars. Save yourself and go elsewhere. An oil changed cost over 2K and 3 days off work. Don't say you weren't warned. read more

We've always taken our truck to Ontario Hometown Motors Toyota for oil changes, A/C repairs, and other services. Unfortunately, we've had a disappointing experience that raises concerns about their service practices. After they replaced our A/C a few years ago, (we suspect this month) the cabin air filter was removed and never replaced. On August 14, 2025, during a routine oil change, we were informed by an employee that the cabin filter was missing. He claimed we had previously been made aware of this, which was not the case. When we told him we believed it had been removed during a past service, he researched and said he would speak with the service manager to see what could be done. It turns out our truck was without a cabin air filter for approximately 3 years. Thankfully, I had started working from home and wasn't driving the truck much. The service manager later accused us of having the filter removed elsewhere or removing it ourselves. He eventually offered to waive the labor cost for installing a new one but insisted we pay for the filter itself. The employee that was helping us seemed to agree that the filter was likely removed during the 2nd A/C repair when we took it back stating there was not enough air pressure in the cab. After that service, we noticed a stronger air pressure in the cab. We were never told a cabin filter had been taken out to achieve that. A new cabin filter was put in and the air pressure is weak again, therefore, we are pretty sure that is the reason it was removed to begin with. We now have the same issue we were having before after it was replaced. After getting home we researched what damage not having a cabin filter would cause. We found it could have cause damage to my truck if driven long periods. Also, realize that driving without a cabin air filter can pose health risks. We reached out to the manager at the Fruitland location. During our conversation he said he would contact the Ontario service manager and talk to him. He would have him call us. (We have yet to be called). We mentioned we were advised we needed to replace the struts, need a transmission flush, and something else, but since we were being accused of going elsewhere, even though we said we haven't been we would be going elsewhere. We will not be giving them our money. His response was dismissive--he referred to the issue as minimal and questioned why he should help us if we didn't plan to return. The answer is simple: good customer service means taking responsibility when your company makes a mistake, regardless of whether a customer returns. We're sharing this experience as a caution to others. A small oversight can turn into a serious concern when it's not acknowledged or handled properly. read more

Purchased my vehicle after much unnecessary back and forth. Freddy was great at the start. They picked me up and drove me out stating they don't take offers over the phone or online. Got there and they didn't except my offer so I wasted a whole day. They turned around a week later and accepted it. Refused to deliver the car. Went back out bought the car. Left with an empty gas tank And the AC already needs to be serviced..... Could def step up their CS read more

I purchased a new Land Cruiser and worked with Cesar for over a month to secure this sought after vehicle. I had called several dealerships before working with Cesar and Hometown Toyota, each of those dealerships tried charing 5-10k over MSRP. Hometown Toyota offered me MSRP and Cesar constantly updated me with the estimated delivery timeframe even over the busy holiday period. He answered all my question about the car and there were a lot of them. If I left him a message he returned it within the hour. Once the car came in I was able to do most of my paperwork online, financing was straight forward and accurate. I was even able to order winter tires and have them installed for a great price a day before I picked up the car. I drove a long way to pick up my car and Cesar picked me up from Enterprise. At the dealership I signed a few DMV papers and Cesar went over the features of the car with me. Cesar also introduced me to all of the staff involved with the purchase of my car and made me feel like a valued customer. They never pressured me into items I wasn't interested in but did let me know what my options were. Overall this was a great experience with Cesar and Hometown Toyota. If you're in the market for a new Toyota and live in Eastern Oregon/Idaho be sure to check them out. read more

I have done business with Steve's hometown forever. I bought 3 different vehicles from them and always had my rigs serviced there but after yesterday first I was early and they usually work me in to get my rig serviced.the service guy was rude Informed me wasn't possible cause all service people were at lunch Second they no longer wash or vacuum your rig as a complementary service third I always bought 5 services at a time. They no longer will sell me means my vehicle takes a different oil. Wouldn't even discuss it when I was willing to pay a difference in the oil. Won't do business with them again. Will find another place to get my vehicle serviced. I used to recommend them but not any more! read more

If you're from ID like I am and need a car faster than Peterson can deliver and Hometown says they have once sooner just wait! I worked with David Litzenberger. He seemed nice and I'm not sure if it's him or his manager but I will hold them both responsible for the poor customer service, poor communication and at worse being misleading. First, he sent me a PDF of a car with the MSRP price on it and then told me the car was $2,000 more. I asked him if they could give me MSRP since Peterson Toyota in Boise was not selling above MSRP. He said his manager would sell me the car at MSRP if I would get in writing that Peterson was selling at MSRP and not adding anything later. I went through the trouble of calling Peterson and asking them to send me in writing that they were not going to go above MSRP and they did. I might add now that I was looking for a RAV4 Hybrid and Peterson didn't have any in Hybrids coming in anytime soon and it was a 3-4 month wait. I wish I would have waited. They just has gas models so that is why I even dealt w/Hometown. Hometown could have the car within a month which still took longer than a month. David then told me he couldn't do it but only take $500 off. That was the first time he went back on his word. I was pretty shocked that they did that but I needed AWD for the snow and w/inflation and interest rates rising I thought I better just go ahead and get it so I did. I also ordered heated seats and found out later that the buttons do not come in the same place as the factory. They use a kit like what can be found on Amazon for $40 and put the buttons on the side of the seats just for anyone who wants to know. The car arrives and I pick it up. On my way home, I feel the car pulling to the right. I pull in my garage and notice a small ding in the metal part on the passenger side. I immediately text David about the pulling and ding. He says he will talk to the manager the next day. He texts me the next day and asks when in the next week I can bring it in because they need to order the part. I told him next Saturday. I get a text during midweek asking to reschedule because his dent guy is having a baby. I tell him the following Saturday and then he says he's not sure when he will be back from paternity leave. I then ask him if he could ask Peterson if they could do it, like explain the situation since I didn't think asking another dealership would take care of a ding that came from another dealership. He then tells me he isn't sure if they would even take care of it and would have to convince his boss. Literally, it went from, "Sure bring it back in" to now I might have to pay for the ding that came on my brand new car. I ask him why things have changed? He then proceeds to insinuate that I am a bad customer for complaining about a car that THEY sold me with ding and how it possibly needs the alignment adjusted. He also stated that he spent all day trying to get me the deal and incentives, that it was a real hassle getting the heated seats installed which I paid over $800 for and that he worked hard to get my car off the port to be delivered ASAP since it went over the estimated time he told me. I'm like, "this is your job, my dude." UNREAL. It went on a bit more but that is the gist and I never heard back from him nor do I want to hear from him. So now I have to have a car with a ding (it's super small but still annoying since it's brand new and shouldn't be there). I refuse to drive there and deal with them ever again. There was also faint grease stains on the back of my driver seat and bench seat which I did not complain about since I put seat covers on but it's not like they would do anything about it anyway. BUYER BEWARE. UPDATE 05/21/22: Took my car into Peterson today to check the alignment and it was in fact out of alignment. The tech said he felt it right away. AVOID THIS PLACE AT ALL COSTS. They could care less about you. Thank you so much Hometown for the brand new car with a ding in it, crappy heated seat installation where I can feel the coils, for making sure the car was ready for me with that alignment check and trying to gas light me by making me feel like it's my problem for bringing up issues with the car you sold me. WORSE CUSTOMER SERVICE EVER. read more

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I had to change my rating from two stars to one. Their customer service rep emailed me and I provided additional information. Unfortunately she never got back to me like her email said. I guess customer service is nonexistent now. I'll give them another try next service. Not sure if techs are sloppy or lazy. Be advised, you might want to purchase an oil drip pan when you get home from an oil change. My truck and driveway were a mess and I had to clean everything up after the fact. Good luck consumers. read more

Bait-and-switch!!!! they sell cars that they don't have for sale. then salesman hangs up because I wanted to speak to the manager. Clearly the vehicle is listed on their website that it is in stock and for sale. read more

Hometown Toyota - Auto Parts & Supplies Near Me - Ontario, Oregon

Sold us a 2022 "Certified Preowned Tacoma" with 40,000 miles on it that had bad struts, bad leaf springs and a bad transfer case among other things - which we felt and took back to the service center within 10 days of purchase. During the first service visit, we cited multiple issues which they concluded were all due to bad struts and replaced. When we picked up the Tacoma and drove it home, we realized most of our concerns had not been addressed and needed another perspective. We took the truck into Bruneel Point S the following morning where they immediately saw issues with the transfer case through visual inspection. We returned the Tacoma to Steve's Hometown that afternoon. After the second diagnostic, they said there was nothing wrong with the transfer case and it was all due to the leaf springs, which were apparently very bad and needed replaced. After they replaced the leaf springs, the kicking from the gear shifting was apparently so bad on their test drive they finally acknowledged the transfer case issues.   After this third round of diagnostics and issues, having owned the truck for over a month and only personally used it for 9 days, we lost any confidence we had for what a CPO car should provide and requested our money back for the Tacoma. Chris, the sales manager, declined because we "had already registered the vehicle" which I'll say, is required by law within 3 business days of purchase so of course we registered it. Chris did say they would take the truck back only if we purchased a different vehicle from them as a trade - which we explored and Chris ended up offering us a 'deal' on a new Tundra that was actually worse by a few thousand dollars than the deal we were offered for the same model a couple months earlier. Also of note - before driving in that day, we requested to speak to the General Manager Paul and had confirmed he would be available before leaving but according to Chris, he was unavailable when we arrived and again unavailable when we wanted to discuss getting our money back. Now, we have a truck that still malfunctions, and they didn't even have the courtesy to fill up our gas tank after burning 8+ gallons during their diagnostics. They may be able to sell new vehicles here but purchase a used vehicle, CPO or not at your own risk! read more

They gave me a bunch of free oil changes for purchasing my truck there but, apparently they expire after some time. Very disappointed.

My horrifying experience was in November of 2019. I told him I was a disabled veteran, so then they decided to take advantage of me by using predatory sales tactics and selling me a lemon, like all 2006 through 2011 four cylinder Toyotas that have defective piston rings. They withheld the information and I have suffered everyday since. read more

Hometown Toyota - This is the trash box sold to me with defective piston rings, sputtering everyday now. Thanks Steve's hometown Toyota! - Auto Parts & Supplies Near Me - Ontario, Oregon

Scam dealership, buyers beware! Where do I start... well we were in the market for a Toyota 4 Runner when I came across Hometown Toyota in Ontario, Oregon. After speaking with Carlos there he assured me that the vehicle was built and in route, to arrive 23FEB2022, at which time we have a deposit on his word. Then 23FEB rolls around and no call from Carlos. So I follow up and now it is coming first week of March. We have already been waiting one month at this point so we pursue other dealerships and find Edmark Toyota in Nampa. They reserve us a vehicle and it arrives within days and is $4,000 less than the same exact vehicle at Hometown. That's right hometown not only does not use the amazing Costco buyers program but also dealer mark ups the MSRP an extra $1,000. I even asked for a military discount, which Toyota advertises on their website, and they would not honor it, as the vehicle is in such high demand. I ask for my reservation money back, $1,000, as they did not keep up with there end of the deal and supposedly have a line of buyers wanting these vehicles and Carlos says he will ask. Once again, no call back so I follow up and he states they won't and he "worked for that money" I guess taking a phone reservation for a vehicle for two minutes is worth $1,000 these days. Terrible customer service ethics and morals. Stay away, keep your money in Idaho and buy from Edmark Toyota. Ask for Mark Long. read more

I just moved from another state and took my car in for service, no problems, extremely fast, very. good service, respect and professionalism, I recommend it read more

I requested an online quote for a new 2019 Corolla Hatchback. Sales rep reached out and we chatted on the phone. I asked him for an emailed quote. I was happy with the price and was ready to book my plane ticket from Portland and drive the car back. After several conversation, he told him that "that vehicle sold". I requested an online quote for a SE model, and he reply to the same email that listed the price. Instead, he gave me some BS that the price was for a lower trim level. THERE IS NOT A LOWER TRIM LEVEL ON THE HATCHBACK! Don't lie to a customer, we aren't stupid. Just admit that you made the mistake. What upsets me is that you lied to me. Do your research/homework before purchasing any vehicle, and walk away from any lies/BS. read more

You can read my original review below this, but having just spent over $2K to put a rear main seal in the motor that Steve's Hometown Disaster put in my truck less than two years ago just confirms how untrustworthy this place is...... It looks like I get to be the spoiler of high reviews, but I will post an honest review as to why. Two weeks ago I was on my way to Lewiston, ID for business when my check engine light came on. I knew this Toyota dealer was in Ontario, so stopped to have it checked out. I waited a couple of hours for them to look at it and was told that I needed a specific part to correct the matter. I told them to go ahead and fix it. I paid them the $400 and was out the door. Literally, I had to drive to the end of the lot, do a u turn to leave, and within 50 yards of driving, the check engine light came back on. I did another u turn right back to the shop. Again, back to the service area my truck went. It was THEN diagnosed that one of my cylinders had low compression and they were going to have to do further testing. Two days later I was told I needed a rebuilt motor at the tune of $5700. I almost fainted. The service advisor told me to hold on while he spoke to the service manager. He came back with a discounted offer of $4900. What was I to do? No choice but to fix it. They discounted parts and labor and removed the cost of the original part since it did me no good at this point. It was 13 days later that my truck was ready. Was told they drove it a few miles to verify all was good, and I could pick it up anytime. At 2:15, I arrived, paid them the money, then proceeded to drive across the street to the coffee shop. Immediately I knew something was wrong. I could hear what sounded like an exhaust leak. At the coffee shop, I called the service advisor back and informed him I would be right back. They ran the truck around the block, to which I was informed that the exhaust manifold gasket was pinched and needed to be replaced. They of course did this for free. However, to me, there is no way the technician could not hear this during the test drive after replacing the engine. So I waited almost two hours for another 'fix'. When I left the shop, I had to take a 90 degree left turn to get to the main road. When I went around the corner, I heard something slide, but couldn't figure out what it was. It didn't make any other noise all the way home. After I got home, I looked under the hood to inspect and found a loose wrench lying under the hood up near the wiper blades. Thankfully it wasn't where it could have fallen and done more damage. Needless to say, my confidence in spending $5400 total to fix my truck is very low at this point. To end on a high note, the service advisor was very friendly and accommodating and did his best to buffer the situation. read more

First off I will say that my sales guys Carlos and Junior were nice and helpful while looking and going through the initial process. I purchased a brand new vehicle on Saturday 9/19. On Monday evening 9/21 my dog was whining near the drivers side front tire. I opened the hood to find it was tore up (chewed up) by a rodent. I texted my salesmen Tuesday morning and they scheduled me for a service appointment on Friday 9/25. I tried to bring the vehicle on Tuesday but didn't get an answer if it would be able to be seen any sooner if I left it. From my understanding the vehicle was only on the lot for a few days before I purchased it. Because when I visited the Monday before my purchase it wasn't delivered yet. I took the car in today and they found a chewed tube, chewed areas in the engine compartment and lots of urine and rat poop in the underlining. They refuse to stand by and admit that this vehicle could have shipped from the factory like this. We have never had a problem with other vehicles where we live and they sometimes sit for a month or two at a time. One of the service techs told me that due to Toyota's soy based wiring they get a lot of vehicles with rodent damage. I know of another family who had a 4-Runner totaled due to the damage of rodents. I understand that things happen --- I just hoped that the dealership would stick by their product a bit more and not blame the customer. The "little guy" did a lot of damage in a short amount of time if he was from my house. read more

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I will NEVER come here again or recommend them to anyone. I drove out of state and told them I was very interested in purchasing a vehicle they had on the lot, they knew I was coming and right when I got there they said someone else was looking at it as well, and raised their price $2,000 from their msrp listed online AND on the vehicle on the lot. Complete waste of time & gas. They were extremely uncooperative. read more

Bought a used car from here recently. Not happy with purchased and how it was handled. The temp tags they gave me are not even legal I'm told and I could get pulled over for them. The car they sold me was disgusting. They are selling cars to people without cleaning them out. I found mouse feces under the seats and in the glovebox area. The car was In disgusting shape. They also sold me a car where the Ad and the Certificate of Title claimed it had 163,000 miles (Actual Miles box was ticked) on it. The car actually has 214,700 miles on it. So I paid for a car that has 163,000 miles on it and ended up with a car that had an extra 50K miles on it. I found out after cleaning the car out more. I brought this to Hometown Toyotas attention and they told me to bring the car back and they will refund what I purchased the car for. The problem with that is that I had to buy a new windshield, new tires, new battery, new front rotors for the car. I also have New shocks/Struts, new back brakes and new back drums for the car. They will not repay me for that, but only give me what I paid for the car. So not only were they not honest about their car, but now they are essentially trying to steal money I put into the car without paying me for it. I was told by the Sales Manager that the General Manager is the one refusing to do anything about this and will only refund the money I purchased the car for. So not happy with this place at all and will not be recommending them to anyone and won't be back, even though I'm a lifelong Toyota customer. I will also be contacting Toyota directly and will be hash tagging Hometown Toyota and Toyota in my social media posts about this. read more

Called to inquire about a car. They didn't have any so I was going to put a deposit down and was told that they will charge 2k extra...not gouging, but because of "supply and demand, and because everyone else is doing it ". So I asked about a used one. He said come on down and take a look. I told him I was 2.5 hours away and would have to drive in. On the way in we looked up the carfax (should've done it before we left) and found out it was in an accident. So when I got there I immediately asked if there was any damage to the car and he said no. I told him that carfax said there was and that I didn't want to pay an already inflated price for a car that had damage. Complete waist of time and the manager was no help either. read more

Had a small problem with my purchase. Talked to Les the sales manager. Resolved the problem very quickly. Would recommend Hometown Toyota as the choice for new car purchase. Thanks so much, I love our new car. read more

We were on our way from Portland to Denver towing a trailer and noticed a loose hose! Thankfully this dealership was across the street so we drove over. Mike EDL helped us not just get the trailer off , but got us in and out and on our way in under an hour! Phew, huge load of my chest. The hose was the fuel valve and this could have been a problem, but thank you Mike and team for your lovely smiles and great attitudes! Hometown Toyota has a great team on their hands. read more

I just bought a brand new 2022 Camry and it was my first purchase ever. They made it very easy for me and alleviated a lot of stress. I don't know why there's so many bad reviews on here. My mom and dad have bought both of their cars here and have had a good experience. So 5 stars from me. Give them all a raise, Steve. read more

This will be a mixed review for us. On a recent Saturday afternoon our car broke down in Ontario, OR. There are very few places who have mechanics around later in the day, so we were referred to Steve's. Our first contact, on the phone, was with Cameron who first told us that they were booked and they couldn't do anything for us. When I explained that we were from out of town and really didn't know the area well enough, he agreed to see us "if we could get there in 15 minutes." Really? So we got a tow for our car and hustled over to their dealership. They did their computer "diagnostics" and came up with nothing. When we asked Cameron why then, did our car conk out on us, all we got was defensiveness and a "what-do-you-want-me-to-do-about-it?" attitude. We thanked them for getting us in, but left with no information and a bill. Glad this isn't our dealership. read more

Horrible experience here and would not recommend. I did try to call the dealership to speak about my experience, but no one answered, so I decided to leave a written review. I am not one to post things like this, I actually believe this is my first time, but the experience I had with an online salesman was one of the worst customer experiences I've ever encountered. I called to inquire about a car currently on their lot and was followed up with via text. Essentially when negotiating price he low balled me on my vehicle I would be trading in and then aggressively got upset when I countered. When I explained the reasoning behind my counter offer he was unreceptive, insinuated I was lying, no longer wanted to negotiate and told me to take my business elsewhere... I have never met a salesman with worse customer service skills and would highly recommend you steer clear of this dealership. Even if they reached out now after the fact and gave me a great deal I will never give this dealership my business. read more

In all my buying experiences in my life this by far has been the best one ever!! Corey was absolutely great to work with! No pressure to buy at all! read more

Do not buy anything from this car lot. They tried to sell me a vehicle with a bad motor and when I informed them within 3 days of buying the vehicle they played me off. They offered to "get me into something else," but could not find anything comparable to what I needed. So I talked to Pete the finance manager and was treated with disrespect and was told I was a lair and I owed them 2 months of payments. The funny thing is I only had the car for less than 3 weeks. I then talked to the bank and asked they deny the loan which they did luckily. I then drove back to fruitland from kuna and got my trade in car back. Was told Pete had the day off and would mail me my down payment. So I called him today and he answered the phone told me I was burnt and to sue him. Just dont go here period. Read all their other reviews there are some worse horrid stories than mine. read more

Dishonest and deceptive sales tactics. Dealership took a deposit on a Tacoma pre-order and Carlos repeatedly told me that their price would be comparable to pricing at nearby dealerships, in Nampa and Boise. After asking for the actual final price for 2 weeks and being ignored, I finally got a different contact from the TrueCar site. I emailed him, and he also never responded either Several days later "Les" called me and I told him of the frustration that Carlos had repeatedly told me that pricing on the vehicle would be competitive to nearby dealerships but failed to give me an actual price for weeks. On the phone Les made no mention that the price would be diffferent than promised by Carlos, and assured me he would be available if I had any questions. He emailed me a price which was thousands over nearby pricing. When I tried to call back right away he didn't take my call And didn't return my messages. I finally called back at the end of the day and asked to hold until he was available. Over the course of 25 minutes on hold he was "just stepped out", "on the phone with another customer", and "on a conference call". They finally transferred me to another individual, who confirmed that they had decided to up the price of the truck due to demand, after I had placed a deposit on it. Textbook scam; give a verbal price promise, accept a deposit, ignore repeated requests for pricing in writing, bounce from salesman to salesman, each with different excuses. One of them even tried to tell me that the reason for the price change and their inability to quote me an upfront price is because the VIN on the vehicle is different than the VIN that they report to the DMV. Went to a competitor and put a deposit on a nearly identical truck, with the additional option of LED headlights, for $2408 less. do your research, shop around, and don't trust a word these scammers say unless you get it in writing!! read more

Due to a key mixup, my wife needed a key made for her 2005 Sienna. We were visiting her family for the Christmas holiday (400+ miles away from our home). We had initially had a locksmith try to make the key, but due to the Sienna's electronic disabling system, the only thing the locksmith accomplished was to totally electronically disable the van. So the following day (Christmas eve) we had the van towed to Steve's. After several hours and after contacting Toyota International Service, the tech came into the waiting room an announced that he was able to access the correct code and reprogram the disabling unit. We were elated!!! I cannot thank the service team enough for getting us back on the road. read more

Confidence , Prestige , Excellence , Respect , Value , Honor , Clarity , Performance, Quality , Care , Pleasant , Pure of Heart , on Point , Hero's in plain clothes , these are only few metaphors that belong on my Steve's Hometown mural of car buying experiences!! Thank You!!! You guys are totally awesome!!! read more

We, my 21 year old son and I , went to Hometown Toyota because we saw a used truck on line that he wanted to look at. This was on a Friday evening. After taking it for a test drive my son liked it and decided he wanted the truck. He was very excited, he had 2 other vehicles but unreliable, both needed a lot of work. BUT... he had no credit, no bad credit, just no credit. First, I felt the price was a little high for a couple of reasons, so I talked to them about lowing the price on it and explained what kind of payments my son could handle (I've bought a few cars, he never has yet.) There were also a few things that needed to be fixed or replaced on it and it needed to be cleaned, stains on seats, smelled like an ashtray, etc. So of course they came back with way too high of payments for him. It was getting late and they told us they would work on it and would call us to let us know what they can do. The next day in afternoon, Dave, the salesman called my son and told him that they got the price down to what we wanted and the payments were do-able but we needed to come down asap and sign the paperwork so nobody would get it. So we rushed down... to wait for about an hour and a half. We finally signed the paperwork (I cosigned). Dave told us that they would put the truck in the shop (to fix what was on our list) and it would be ready on Monday. My son was very happy, so excited, he was getting his first truck that he was buying. Monday came, no call from Toyota. My son called David and was told that nothing had been done to the truck yet and they were waiting for parts (didn't even order them yet). So he told my son that it would be ready "tomorrow". So tomorrow came and later in the day my son texted David and told him that he would come by after work to pick up the truck, David's reply was simply "OK". This told my son that it was done and ready. I drove him down there and decided to wait in the car until he came back out with the keys. Well he came back out but with no keys and very pissed off. Truck was not ready, more parts had to be ordered, and nobody mentioned this to my son at any part during the day. David had left already for the day and obviously did not check on the status of the truck before he left (I guess you kinda need to care to do that, even though he checked his cell phone and his vape tank plenty of times when we were there, in my opinion, very unprofessional when you are on the clock, with customers). My son went back in to ask another question and I went in with him. He was talking to Mark (I believe that was his name), who is the person that got the price discounted for us. All that he was doing was making my son even more mad, especially when MIKE, popped up with, "well we can give you your money back and you won't have the truck if that makes it better" (not even a little bit cool man). So after my son went back out to my car I talked to Mark for a few more minutes, who then proceeded to tell me that he promised me it would be ready "tomorrow" with a hand shake. So, "Tomorrow" came and in the afternoon my son texted me and told me that David called him and told him that the truck isn't ready and that they got the wrong part. David told my son that he was going to check on something and call him back. Later after not hearing from him he called David and said "I'm still waiting for you to call me back". David's reply was "Oh ok, I'll let them know". Ya, I know, HUH???? I called to talk to Mark, since he "Promised" me it would be ready, with a hand shake and guess what??? He took the day off!! How can you promise someone something if you are not even there to make sure it happens??????????? We were so tired of hearing promises and timelines at this point. I talked to Mike, which was not help at all, All I got from him was "I get it". I asked him why, it was 3:00 when they called my son and no could find a car on their lot to go pick the part up???? He told me it was because no one in the area had the part, it had to be ordered in. My son works for a parts store, they had it, but Toyota never called them. Even he told me it would be ready "tomorrow", but he didn't want to make me any promises. So Tomorrow came, and yaaaaay, the truck was ready. So we went down to pick it up. It still smelled like and ashtray, the wet part on the seats was the stain on the back seat. (they were supposed to clean and detail it.) My son took the truck home. He popped the hood and instead of a new battery they put in what looks like a used one, the top of it was painted black, with black paint running down the sides, low tire pressure indicator was still lit up. He lifted up the back seat and it was a mess under it, never vaccumed. They may be small things but they did not complete their job!!!!!!!! The good thing is they knocked the price down. But other than that it was a stupid, ridiculous ordeal. NEVER AGAIN!!!!!! read more

I have been looking for a used Toyota Sienna for 6 months and was about to give up with all the "chip shortages" and other post CV stuff. I went to Ontario to Hometown Toyota and was really shocked and pleased at the no pressure approach. I have been to a lot of car lots in the last 6 months and the feeling of getting the full court press is awful. Not the case here. I was approached by my salesman Alain Alfonso with a nice greeting and a simple question, if there is anything I can help you with, or if you have any questions please let me know.. (Wow, really? no trying to sell me a car i don't want..) I bought my car from him and it was by far the easiest transaction I've ever done. Made the deal on the car, went shopping came back and drove it home! I was very happy with Alain, he's professional and knowledgeable. The rest of the team made it all come together quick and painless. I highly recommend Hometown Toyota, if you go ask for Alain, you will be glad you did. Julie T read more

I am leaving this review on behalf of father, as he does not access social media. First, he would give it zero stars if he could. However, the one star given can be considered given to Junior, the sales associate. The rest of the pickup buying process was an utter painful disaster. He purchased a pickup on March 16th. He gave them a check, they said the pickup would be ready in one week. They cashed his check, but failed to hold up their end of the bargain. He called again at least once a week, and they continually said the pickup would be in "next week." They did make elusive promises of "making it better," but those promises were unfilled as well. Finally over three weeks after the promised delivery date, they called him to tell him his pick up was in. He showed up Saturday morning. They needed to change the tires and take the CB out of the old pickup and put it in the new pickup. Over two and half hours later, they had just changed the tires. Nothing else. Dad had an appointment, and could not wait any longer on inefficient service techs, so did not get the CB installed. Bottom line, he paid a lot of money. The store had no problem cashing his check and then deceiving him as to the delivery date. When he finally went to get his pickup, he waited around for nearly three hours. I don't understand how a company with such poor customer service and an inability or unwillingness to make things right and deliver on promises can stay in business. I would recommend taking your vehicle or buying a new one ANYWHERE ELSE. If he tells me this business ACTUALLY does something in an attempt to rectify their abysmal business practice, and not just their usual lip service, I would change my mind. read more

Purchased a car this morning, quick professional service from JP. Treated very well, would buy from them again.

The best buying experience. Sales staff was professional and very helpful. Great facility and service has always been spot on. This is my 3rd Toyota thru Hometown Toyota and have never had anything but a great experience. read more

Steve's Hometown Toyota is a quality dealership. The service department makes you feel valued and the take extra steps to earn continued patronage. read more

We where traveling into Ontario late at night when we had an accident. We got into Ontario and left a message at Hometown. They called us first thing in the morning, had us come in, they fixed what they could and called the Toyota dealer in the town we where going to next and gave them the list of parts to order. They went above and beyond to help us get back to our vacation. read more

The sales people at Hometown Toyota are always easy to work with. They work to get you the best deal possible and are focused on customer service. read more

Thank you Hometown Toyota and Eric with parts department in Ontario Oregon. You provided us the great customer service as we were driving through Ontario on our way back to Portland. I love your small town friendliness something that seems to be missing these days. I'm even tempted to start drive 6 hours from Portland just for your great service. read more

I purchased an 05 Silverado from this location and yes I know they don't specialize in GM motors or even diesels which this vehicle is but I figured that they would have sent it to a licensed mechanic to have an inspection on the truck before putting in on their lot. I asked the salesmen to be upfront with me about the condition of the vehicle, I was paying cash for it. I knew it needed a new window motor and a couple minor things which I had no problem with, it's an 05 I understood I wasn't getting a perfect truck. Well I just took it into a shop and am looking at a $4800 bill to get it to be road ready and safe, that's not addressing everything just the things that are ready to give out any moment. I've got axle leaks and oil in my break calibers, engine and transmission mounts are bad and sagging, I've got lose tie rods, I've got a three page report back from the shop. I called the dealership and they stated that their mechanic said it was road ready. Any licensed mechanic, doing a legitimate vehicle inspection would have caught these things right off that bat. It doesn't take a GM or diesel genius to catch these things. I specifically asked what red flags came up on their inspection and the salesman told me it passed except for those minor things( window mother, license plate light). Im not saying he lied to me but the report he was going off was inaccurate. Do not buy from this place, you can't trust their mechanic knows what he or she is doing or looking for on used cars. This location is garbage. read more