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    Homeward Bound Pet Care

    4.5 (8 reviews)
    Open 6:00 am - 10:00 pm

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    Response time

    5 hours

    Response rate

    100%

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    7 years ago

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    7 years ago

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    PetSuites Dayton - PetSuites Dayton

    PetSuites Dayton

    (41 reviews)

    My dog seemed to enjoy staying at PetSuites. She was only there for one night, but she actually…read moreturned around to say bye to the workers as we were leaving. I liked that PetSuites lets you bring in anything your dog would want while she's there. I sent in her food (they provide iams), some treats, some toys, and her bedding. It was all returned to us nicely, with no odor or anything! While my dog was there, she did get diarrhea. A lady, who appeared to be the boss or a veterinarian, described the diarrhea to me, and told me she gave her a bland food instead of her food. This is all fine, she could have called first, but I was happy to see that they were very caring. Overall, I liked my dealings with PetSuites, and I would use them again in the future.

    I will preface this by saying that I did talk to a manager after this and she was very helpful in…read morefinding out what happened and apologetic, however that doesn't correct the actions of the employees throughout the day. I scheduled my two dogs for an evaluation last Friday. I was told to have them there by 9:30am, evaluation at noon, and then pick any time after 3pm. It was around 2:45pm and I hadn't heard anything all day, so I called and was told that my dogs had not been evaluated yet but they were about to within the next 15 minutes, it would take 15-20 minutes to complete, and they would call me when they were done so I could come get them. 4pm came around and I hadn't heard anything, so I just went to get them anyways. When I got there, I immediately could tell something was off. The employee at the counter just stared at the computer for minutes, not saying a word. She then went to the back office for a few minutes, returned to the desk and continued to just be on the computer. I could tell by her body language that something was wrong. She finally walked off to get my dogs, but I heard her call on the radio asking where they even were. When she brought them out, she just handed them to me and didn't say anything. I had to ask if they passed, in which she replied, "no, they were too nervous and you'll have to come back and do it again." She could not give me any details about how they acted or what the evaluation had consisted of. Something didn't feel right about this entire interaction, so I called to speak with a manager. There were no notes on their account, so the manager went to talk to other employees to find out what happened. Turns out they were incorrectly booked and did not receive an evaluation at all, and instead were "day-boarded". I understand that miscommunications happen, but explicitly lying is unacceptable. When I call to check on their evaluation and am told that they are about to do it but then never follow up, and then I pick them up and am lied to again about how their evaluation went. Just tell me they got booked wrong. Or when I called to check on their evaluation, do it then since that should have alerted you that there had been a miscommunication. That's all you had to do. Instead, the employees felt the need to fabricate a story and place the blame on my dogs' behavior instead of their mistake. PetSuites has completely lost my trust in their ability to care for my dogs and I will not be returning.

    Aunt Becky's Pet Care - Aunt Becky

    Aunt Becky's Pet Care

    (4 reviews)

    This review is about the horrendous experience that we had with Aunt Becky, owner of Aunt Becky's…read morePet care. Specifically, her reply and attacks in response to the previous review posted about the injury that occurred to our dog. Admittedly it has been very difficult during our dog's recovery (which she is still going through), which is why this review is somewhat delayed. The matter is simple really - our dog was injured while she was under the care of Aunt Becky. However, the matter and Aunt Becky's response has gone beyond the scope of human decency - which compelled me to post this review. There are many false statements that have been attempted to be passed as truth. The one I feel really needs to be pointed out is the suggestion of demand of money. Again, the matter is simple: after this terrible event occurred, an understanding was made between us and the business owner. When this was changed and backtracked by the owner, I felt it was reasonable to question those actions. Also, we dealt with Aunt Becky as pet parents and owners. It's appalling that the business owner felt it necessary to drag my profession into her aspersed response. Our fellow pet owners should be aware - a public smear may be the least of your concerns. Also, the use of our dog's image to promote her business after this injury is just cruel. This was a horrible tragedy that we are still dealing with daily. Unfortunately, Aunt Becky has cast aside all sincerity and decency. We hope this never happens to another pet parent/owner.

    Becky is terrific with our dog and we are so happy to be able to count on her. She gives our dog…read moredaily walks during the work week and has taken care of her when we've gone away for weekend trips. She's incredibly professional, dependable and easy to work with - 100% recommended.

    Homeward Bound Pet Care - pet_sitting - Updated June 2026

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