The staff at Francis Kennels are exceptional. Everyone is professional & friendly. My dogs have boarded here twice. My vet recommended them to me. On the first trip, they were a little hesitant to leave me to go into the boarding area. The second time they didn't blink twice and happily went to the boarding area. That tells me everything I need to know about them feeling safe. The add-on services are reasonably priced. The Facebook pictures were so nice to see while I was gone. read more

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I've brought my dog here a few times before and have had no issues. During last visit, he was to have gotten daily vitamins which was over looked. Thankful it wasn't a required medication. Trust it was isolated incident, so will try them again. read more

We have used Francis for grooming for a couple years and it has gone downhill since we started going. This last time was the last straw. Rude people and the head groomer is a piece of work. read more

My dog loves going here every day during the week. The staff loves the animals and they are all kind and helpful.

Francis kennels has been a godsend when it comes to needing a doggie daycare for my furry family member. I recently had to make quick accommodations for Luca when Luca I had a heart cath scheduled. Francis kennels came to the rescue and took him right in. He had been at the kennels before and I was impressed that they remembered him after such a period of time. The staff are knowledgeable and friendly. I would recommend Francis kennels to anyone that loves their furry family member. They will treat your pup as one of their own. read more

Francis Kennels - Luca, a Francis Kennels Lover - Pet Sitting Near Me - Xenia, Ohio

I highly recommend Francis Kennel for boarding and doggy daycare! The facility is top notch, clean and professionally maintained. The staff is amazing! They truly care about the animals treat them with the upmost care and respect. Our dog Finn has several dogs he plays with and really enjoys his time there read more

Maggie loves her stays at Francis Kennels! We've been going there for seven years. They take such good care of our Maggie and she loves all of the people there . read more

We always use Francis Kennels when we have the need to kennel our two small dogs. Our dogs are kenneled together which helps their anxiety. We also had them groomed during their last stay and we picked them up looking great. I would highly recommend Francis Kennels! read more

Highly recommend. Our dog didn't want to leave when we picked him up! If your dog loves to play in the water, I highly recommend adding playtime in the field with the pond to your pups stay. Our dog had so much fun. read more

Francis Kennels - Pet Sitting Near Me - Xenia, Ohio

We LOVE Francis Kennels but I think our dog Jack loves it more. He comes home so happy and tired from playing with his friends all day. All of the staff loves him and he gets so excited when we pull into that drive way. So happy he has a place to play and be his best self! read more

Highly recommend bringing your pet here. They took such good care of our puppy! We will definitely be bringing him back in the future. read more

Francis Kennels - Pet Sitting Near Me - Xenia, Ohio

Kels LOVES his stays at Francis Kennels. He's always so excited as soon as we pull in the drive. Every visit over the last year has been fantastic! The staff are are all very friendly and helpful. read more

My dog and I love Francis Kennels!! they are always kind and remember pet names! the only thing I wish is that they post more pictures of little doggy daycare! read more

I am active duty military so I go out of town quite often. After just moving here I was worried about finding a place I trusted to take care of my dog as she's the most important thing in my life. She's elderly (16 years old) and has health issues that require medication as well as anxiety in a new place without me there. Francis Kennels did an AMAZING JOB boarding her. Their website takes a detailed history so they knew exactly how to care for her, quirks and all. I emailed a few times to check in on her and they always responded promptly to any inquiry. They were also extremely patient when I had to change the reservation multiple times due to travel conflicts. I am so lucky to have found them and would not trust my girl with any other kennel. read more

Francis Kennels - Hattie (my baby girl) - Pet Sitting Near Me - Xenia, Ohio

Needed to kennel my dog for 3 days and found Francis Kennels online and gave the organization a try. After dropping my dog off and realizing that what I was told over the phone of what would happen when I dropped my dog off did not actually happen, I should've found another kennel right away. I was told over the phone that my dog would be escorted to her kennel and I would get to say goodbye but that didn't happen. As I dropped her off she was taken to the kennel area and I was told not to worry. So cold. That's it. I chose this kennel because their online menu of services seemed legit. They offered a selection of extras for additional fees such as Pavilion Play (playtime in a fenced exterior grassy area), Kong toy with peanut butter, and Report Card (brief report documenting services and how your pet is faring) however they did NOT follow through with delivering the extras. Since I did not receive a report card the first day, I called to find out if a problem had occurred. No one answered the phone. The next day, I called to find out how my dog was doing since I had not received a daily Report Card. The person on the phone said she didn't know why I hadn't received a Report Card nor could she confirm my pet was taken outside for Pavilion Play or given a Kong with peanut butter. She said she would call me back after checking with staff. Well, about 20 min. later someone texted me & apologized that my dog had not been taken outside for Pavilion Play but was immediately given a Kong. Long story short, I had signed up for 3 Pavilion Plays and my dog got 1, 2 Kong toys with peanut butter and my dog got 1, and 3 Report Cards and my dog got 1. As I was collecting my dog, I ensured my bill was adjusted for services not provided. As I was ready to pay the adjusted bill, I raised concerns about the lack of follow through with advertised services and was passed on to a young girl that wanted me and the other employee to know she was in charge. She proceeded to tell me that my dog enjoyed being outside and found a friend (online photos were terrible and didn't support my dog having fun as she claimed), and she's going to have to talk to someone because the notes on my order were not carried out as written. Who cares if my dog found a friend? I do care that my dog did not receive services that I selected as advertised on their website. And the documentation of services is inconsistent: The document online that shows the services I requested was different than the document I walked away with after dropping my dog off. Pretty shabby way to run a business--to advertise and not deliver, present inconsistent info, and have young staff make excuses. My dog was kenneled for 3 days but corrections of services were not made after the first day. As a pet owner, if you expect services that are advertised online by this kennel to be carried out, be aware that your dog may not receive it. read more

I recently had my dog stay over the weekend. Upon picking up my dog, her paws were very aggravated and two of which were red with blood in between her toes as well as some clearly visible signs of nibbling/biting. After some research, we discovered Francis Kennels utilizes a cleaning/disinfectant product that can be irritating for dogs when used in high concentration (Wysiwash - Chlorine). After further research my dog's visible irritation and behavior were also corroborated with previous customers as well. This lead me to assume the disinfectant product was misused or improperly applied in their areas. When I reached out to Francis Kennels to address the issue and possibly help come up with a solution or plan, their staff responded by broadly stating they've never had any issues and any issues with my dog are isolated to dog only. After multiple trips to the vet, antibiotics, and weeks of treatment, Francis Kennels refused to address the issue or reimburse (even partially) the fees incurred from the vet. Before leaving your dog here, I implore prospective customers to perform their research and read recent reviews of other customers and decide whether or not this is the right place. I will not be returning anytime soon. Horrible staff/management. read more

We would not trust our fur babies with anyone else. We have been going to them since they opened. They have all kinds of care. They also groom dogs. They are top notch in our book. All the staff is great with our animals. read more

Our Murphy had his first visit over 2 nights last week. He had a great time there! Murphy will be back for a longer visit next month as we move to our new home. read more

Absolutely the best. We have used Francis kennels for a few years. They have been wonderful when we had two of our four legged children cross over the rainbow bridge. We have tried other kennels in the area, but none compare to Francis kennels customer service, facilities and going above and beyond. read more

They do a good job given all the animals they care for on a daily basis.

I did not want to have to post this review but the owner at FK either ignored my message or didnt get the message I left on Friday morning. The woman that answered the phone took my name and number and the reason for my call. Anyways, on Monday, January 20, 2020 I called FK around 11 am to let them know I had an appointment at 530 pm in Bellbrook with my vet Dr Sue to help my dog cross the rainbow bridge. Afterwards I was going to drop my pet off at FK for a private cremation service. This is the 5th pet in 9 years that I chose FK for pet cremation service. I knew they closed at 6 pm and I felt that I would have no problem being there on time. I have looked at my phone log it was a 2min45sec phone call with a woman about assuring me that she would let someone know I was coming by 6 pm or around 6 pm or I would be calling if it was getting close to make sure they knew it was still on. Well, at 558 pm I was in the car driving to FK calling to let them know I would be there in 5 minutes. A different woman answers the phone she says we close at 6 pm!! I said "can I still bring my pet?" "will someone be there to take him?" "I called and spoke to someone today at 11 am didn't they tell you I was coming?" "I am calling you and driving I will be there in 5 minutes. Should I take my business to Pines?" She was like I don't know, I may be here, I will look for you, etc. I was in the middle of my peak grief I wanted to go somewhere else, I wish I would have waited for another day. It was awful. They got this right 4 times for me the last time was 2016 but this time they treated me wrong and it will be the last time I use their services. I hope the employees & owner read these reviews. YOU NEED TO DO BETTER. They didn't care who I was, where I came from, they don't pay attention to details. As a matter of fact, I arrived at 6:07 pm there were 3 vehicles in the lane to the right all employees I assume. My Mother & I went inside completed the paperwork paid $200 for the private cremation. A woman with a bucket of some liquid dumped it at the iron gate right in front of my Mother and I she couldn't even wait for us to walk through the gate before making a puddle that we had to step into in order to get through the gate. Then here comes the big plastic wheel barrel from behind the building pushed by the same female that just dumped a bucket of liquid at the gate and a male comes out to help lift my 80 pound Labrador into this wheel barrel. I left a blanket throw with Jimmy but all the way home I stressed over I wish I would have just brought him home. There was no compassion, no sympathy. I notice that you only post the 5 star google reviews on your website. I am going to share my experience with a lot of pet owners I guarantee it. Have a blessed day. PS this is for you Jimmy, he was 13, I got him as a rescue from Second Chance Rescue in Bellbrook he blessed my life and many others for 9 years. read more

Francis Kennels - Pet Sitting Near Me - Xenia, Ohio

Louie loves coming here for grooming. They are very friendly and definitely care about your pet.

My dog Tyra is always fresh and happy when she gets a bath at francis kennels! She loves to play with the other pups!

They have been so great for our dogs. Our 10 year old German Shepard still acts like a puppy and barks when we pull in the drive. We adopted our puppy there and she still comes for daycare. We can tell that they truly care for our girls and we feel good about leaving them there. They have so much fun and I love seeing the pictures of playtime. We would recommend Francis Kennels because they spoil our girls as much as we do! read more

I have been taking my babies here since 2015 and have used all of their services. Would never take my dogs anywhere else! Love Francis kennels! read more

I'm so happy to have found a kennel where we are comfortable leaving our two dogs. Bonus, you can schedule them to be groomed while there or other add-ons. The drop-off/pick-up process is very efficient and fast. read more

Great place my dog loves the doggie daycare. The people are wonderful and take great care of your pet. The prices are very reasonable.

Wonderful facility for doggie day care or boarding!! We have used them for a number of years as have our friends. Lots of happy dogs and happy owners! read more

We have boarded our goldendoodle here at least 5 times over the past 2 I/2 years. He always looks great when he comes back, and wags furiously when we approach the kennel for his next stay. The people we have dealt with are wonderful, loving , dog people. We take Schuyler there to be groomed also, and they are wonderful with a very knarled, matted, golden, who loves to play in the bushes outside and grabs every bit of dirt and burr he can. read more

I may be partial to FC because I have one of their rescue dogs. My 5 star doesn't mean they are perfect, but staff has always been friendly and my dogs have always been treated well. read more

Just boarded our dog there for nearly a month. We have used them in the past for boarding and doggie day care over the past 6+ years. Always had wonderful service!! Our dog has a great time playing with the staff and his doggie friends. We love this place and highly recommend it!! read more

Boarded 2 fur kids for one week Hilda & Matilda : Hilda is sick with kennel cough and her vaccination is not 6 months old. I'm holding my breath that my other 2 kids don't get sick! (A 3rd kid stayed with my dad -Chief) all 3 we're vaccinated at the same time by the same vet . Further more :::::she was coughing on the ride home from kennel with my father & no one , NO ONE informed my father she was sick. Very disappointed. We won't be returning read more

Ben has been with Francis Kennel over 6 years this is home away from home. We love the service and care he receives.

Have had my dog bathed, toe nails clipped and ears cleaned here repeatedly. Hit or miss. Sometimes they do not clean the ears, or barely trim the nails if at all. When you finally get a good groomer and ask for them again then the receptionist will argue with you--tell you they are not there any more even though you have not given any name and they refuse to look up who was the previous groomer. Previous receptionist worked with you to get the groomer desired--not now! Receptionist is horrible--customer is always wrong here! Receptionist would not comply with any of my requests to look up groomers I'd found to be good and had a take it or leave it attitude. I left. read more

We've trusted Francis Kennels with our resident dogs and fosters for both boarding and doggy daycare. I know that they will give them the best care possible. I love that they get matched with similar energy/personality dogs for daycare so that they get the most out of their play sessions. Also, dog play groups are kept to a smaller size, which I greatly appreciate. read more

This is the second time we have boarded our girls at FK and both times have been wonderful. The staff is very nice and communication before, during, and after their stay is great. read more

This was our first time boarding our dogs who are eight years old. Due to the large amount of positive reviews from friends and Facebook we choose to leave our sweet family members here. We went in early for an intro and all seemed well. However, our two dogs were in the large dog area and I have no idea what happened! We are still investigating. Both were limping so badly they could hardly walk. One of our dogs had both eyes completely blood shot and a moderate amount of discharge coming from them. His feet were bleeding. His nose was hot and dry, a fever was confirmed later in the night. He was also experiencing diarrhea with blood present and had been vomiting. I called the kennel and they acted as if everything was fine, although they casually mentioned the dogs had been on a rice diet since the night before at pickup. More than half the food sent with them was returned and both acted as if they were dying of thirst when they arrived home. I'm not sure why I did not receive a phone call about these issues. The other thing we found upsetting was we made the staff well aware of our nervousness about leaving them for the first time. We requested updates, which they offer, and not a single one was given. No phone call at all was made to us. Several other clients I have spoken with that stayed the same weekend were also displeased. Maybe this place was good in the past but something is definitely going on now. Simply put proceed with caution. Many vet bills may be to follow your visit and the manager/owner is not one to cooperate with an unhappy customer. By the evening following pick up our pet was so ill and dehydrated that we had to rush him to the emergency vet for fear he wouldn't make it through the night. When I discussed this event with the owner the next day he responded with little care and quite honestly treated me with a lack of professionalism. He asked his staff what had happened and basically gave me the "Hm that's strange/not our problem" speech. Since both of my pets are having issues, and at least two other clients that weekend had either vomiting or diarrhea with their dogs, I feel something environmental occurred. I was not upset so much at the event because I know there is always a risk when kenneling pets but more so upset with how the owner handled the situation and stated they did nothing to cause my perfectly healthy dog to be in this state. Well, something was definitely wrong and from other reviews we are not the only ones. Our efforts at resolving this issue can be viewed on BBB's website. read more

The facility was disgusting. I wouldn't let a pet rat stay there. We decided to just cancel our dog's stay there all together after taking a tour. The staff is rude on the phone. Terrible customer service even when I contacted the owner. Had to call my bank to put a stop pay on the $25 deposit, that is described as refundable, but they still tried to take it anyway. We canceled 4 days ahead. Their policy is they keep it if it's 48 hrs or less away. All dogs may go to heaven, but this place is hell. read more

Amazing customer service! The runs are large! The place is clean. They have a great area to walk the dogs! The price is right!

I've considered boarding my dog there a few times. I have been there a couple of times and have spoken to the staff on the phone. It's not bad per say, but I have always found their staff to be off-putting and usually make me feel uncomfortable. To me, this is a red flag. So, I can not recommend them personally, but maybe others find them ok. As the two star indicates..."Meh. I've experienced better." read more