We called Home Instead when mom needed someone with her daily and soon we needed 24/7 care. The…read moreteam quickly adjusted our care plan. Everyone we worked with was professional and very caring. My husband and I live out of state. We received updates from every shift through the Honor app. It was such a blessing to see that mom was receiving loving care. I highly recommend the Home Instead care team.

AI (and a change of ownership) has not been kind to HI. (Nor has the new "post COVID" economy which…read morehas sharply reduced availability of caregivers as well as administrators - though some have hung in with HI since the organization took excellent care of my Mom in the last years of her life, most of her caregivers have aged out or moved on). more recently (Mom died in 2019), I hired HI to provide in home care to an aging friend recovering from open heart surgery, and spent nearly full time myself trying to find lost caregivers, chase down keys left home by one particularly distracted caregiver, and assure myself that my friend was indeed being cared for. I'm not sure any other agency would have done better but it's just very hard work and worth doing oneself if possible - these days I think Medicare will pay family/friends to caretake ill aged persons, maybe not as much as they'd make doing other jobs but keeping loved ones from running into the street or swallowing poison (by mistake).

Doctor was prompt, listened carefully, friendly .. just awesome…read more My work has me traveling quite often. I woke up one morning. My neck was 3x the size. My throat hurt like ****, and i felt like utter garbage. My clinic and internist were booked and i was due to get on a flight to Denver the following morning. Ugh. I googled and found Chicago Express Doctors. The doctor came in, gave me the strep culture which came back positive. He gave me an injection of antibiotics, which i had never had. He also gave me a steroid to decrease my swelling in my neck. He also gave me a Z-pack, sore throat rinse. I never had to leave the house! No runs to the pharmacy, no waiting in lines. IN-CREDIBLE.. i have had strep many times in my life, but never have i felt better so quickly! Honestly, the throat felt better within 3/4 hours. I was able to get on the plane the next morning, felt wonderful. All i can say is WOW. If only all docs did this. I just can't say enough great things about these guys. Fabulous A++++ thank you!!

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

Water Tower Nursing and Homecare is the place to be they take the guess work out of planning and…read moremanaging care your love one needs care givers are very professional and attentive also very polite and friendly the management team is always ready to accommodate their clients needs and does an excellent job of overseeing care for their clients

Extremely happy with services provided by Water Tower Nursing and Home Care. Mark was so helpful…read moreand pleasant answering questions and guiding me thru the process of what services they provide in regards to having caregiver accompany me after surgery, and home care after surgery. Everything went perfect, I highly recommend them. My caregiver was right on time, took immediate charge from surgical recovery area, getting instructions from surgery nursing staff, to our transpiration back to my home. She was wonderful, very personable and polite and caring, was almost like having a good friend there with you and accompanying you home. Thank you again, and will definitely recommend and use in future should need arise.

Caregivers and healthcare professional stay away from this place. Not only are they incompetent but…read morethey are unethical. I was hired by senior bridge (Fairfield, CT) as a per diem LPN, summer of 2019, after a coworker gave me a recommendation. I initially spoke with Alex and was invited to come into the office for orientation and to complete new hire paperwork. Red flag number 1 occurred the day of orientation where I was told there were no staff in the office that could orient us but nevertheless we were instructed to complete the paperwork and answer a few questions at the ends of the packets provided. Keep in mind, all of this took less than an hour whereas, most agency's orientation is 4-6 hours long. Once that was completed, I was given my first assignment fairly quickly. Being that I have been a nurse for over five years, the lack of training was not a deal breaker as I was confident with my skills set and assured myself that whatever assignments required skill that I was unfamiliar, I would pass up. Red flag number 2: The RN coordinator on the assignment did not carry out the family's request regarding changing the frequency of a medication which led to the patient experiencing prolonged and unnecessary discomfort. I was later contacted late that night by the agency asking what occurred but as it turned out communication was not their strong suit. As a homecare agency nurse caring for a hospice patient, if there are any uncontrolled pain or discomfort it is the nurse's job to contact the RN and have them request a new intervention from the doctor with the goal of effectively decreasing the patient's discomfort. They advised me to record exactly what I did that day for my own record as the family was not happy. This indicated to me that the caregiver may have threaten legal actions. After that assignment I was very weary of seeking further employment through senior bridge and did not contact them for any other cases. Red flag number 3: Months after the first assignment, I was contacted by Sierra, the new coordinator and wanted to know whether I was available to work a specific homecare case. I advised her that my other employer just assigned me to the same case that she was trying to fill. She then told me she would let my employer know that they had filled the assignment but I would go to see the patient as senior bridge staff. I agreed to give them another shot and thought maybe I read into the first incident too deeply. I went out to the patient's home to find another Senior bridge nurse present; apparently, they double booked us. I tried to reach the office and was on hold for 10 mins before attempting to call both sierra and alex and could not reach either party. I later left at the advice of the RN who so happened to stop in to meet with the patient. After multiple attempts alex answered her phone and advised me that I was no longer active in their system and that I would not be reimbursed for my commute or time. She said I needed to be re-hired and even then, I would only be compensated for one hour though the commute took two. Keep in mind had they booked me through my other agency who they had asked to fill this opening, my agency would have paid me four hours for having showed up to a assignment that was double booked and cancelled the day off. I asked her why would the scheduler contact me if I was deactivated? If I am not in the system at all why was I contacted? How then would they have gotten my phone number to call? If it was an error on their end why then would I not be compensated? Would I have been compensated had there not been another nurse present and I had stayed? Based on past interactions, my gut is telling me no. I believe they would have collected the payment from the caregivers and then not pay me at all using my deactivated status as an excuse. According to Alex, they are "no longer cutting corners" and I would need to provide documentation of licensure, certification etc. all of which I did provide when I was first hired (all of which are still current) and complete 6 hours of orientation so that I can be compensated for one hour of my two commute time. In conclusion, the lack of communication in conjunction with their incompetence and unethical practices have been eye opening and definitely a learning experience for me. There is no way I could ever recommend this agency to anyone (patient or otherwise) and I am an advocate for homecare. I believe individuals who are able to receive care at home, should be able to stay in the comfort of their home. This agency is a business who clearly does not care about the patients nor its employees, who, if it weren't for them would not be able to keep its doors open.

We used Senior Bridge for one year and I cannot recommend their services to anyone…read more 1.) Our nurse care manager was excellent at certain skill sets - she knew medications inside and out. She was often on top of her game in communicating with doctors. But, it was like night and day with her. Sometimes when I talked to her she simply did not make sense. Other family members of mine experienced this as well and we just started joking that she was off her meds that day. Literally, her sentences didn't make sense. 2.) We only used one of their caregivers once and he was AWFUL. We had to send him home after a few hours. He did not understand how to communicate with elders. He talked loudly to our family member with Alzheimer's as though he was hard of hearing; he has perfect hearing, he just has cognitive deficits. He also talked to him like he was a baby. It was really insulting for my family member to be spoken to this way by a 25-year old. When we complained, they never tried to find us another caregiver - instead our Senior Bridge care manager recommended we try to find caregivers through another company. Very frustrating since managing our caregivers was one of her jobs. 3.) One of my biggest pet peeves as a consumer is getting "customer service speak". We used a Senior Bridge care manager for a year. Whenever their were problems I would get a canned response: "You are a valued customer and our goal is to please you." I'd rather just have them talk about the problem and work with me to find a solution. 4.) The final straw that lead us to stop using them was when we requested copies of their clinical notes they were keeping on my family member. They were full of huge errors, reporting medical conditions that he did not have and omitting ones that he does have. They had incorrect emergency contact information down. God forbid my loved one was ever taken to the ER by the care manager or by one of their CNAs, they would not have been able to contact us, nor would they have been able to give the hospital a correct medical history. They have a very large corporate vibe, charge an arm and a leg, and don't have their act together.

We went through quite a few people before we found Comfort Keepers and I am happy to say it's been…read morea great experience and we really love our Care Taker Tonya. She feels more like part of the family is coming over and helping, and that means everything. They make me feel safer because I know my spouse is well cared for and has fun! I could go on- but bottom line is I'm so relived to have found this company and their support staff has also been incredibly helpful during these hard times. I would totally recommend them!!

Care is inconsistent. Initially care two years ago was great. This year not good at all…read more Caretakers were late. They did not perform all duties of previous group. Not recommended

My mother is a client of ComForcare. The caregivers are all CNA and they have all been very…read morehelpful in getting my mom back up on her feet following heart bypass surgery. Jeffrey, the owner, is very attentive and goes above and beyond to make sure that my mothers care has been outstanding. I am out of state, and it has been such a reassurance to know that she is well taken care of.