My family entrusted AYS with the care of my elderly dad with moderate Alzheimers. One of their…read moreemployees enaged in misconduct that caused emotional distress and compromised the trust we placed in the company. This employee was writing checks and having my dad sign them. Also, she wrote herself a $500 check. While the individual's activities were completly unacceptable,what also concerned us was how the company handled the situation. We had her removed immediately but I'm not sure if she still works for the company or not. Our hope is that AYS takes the opportunity to strengthen their hiring practices and employee oversight. We cannnot recomment their services.

I used this company for a few months after my mother got out of the hospital + needed some extra…read morecare (she lives in Houston). My goal was to have compassionate, consistent, empathetic care - particularly for the prices they charge. Initially, the owner, Rudy, came out to meet with myself + my mom, saying that he wanted to do so to orchestrate a good match, which was lovely. Unfortunately - the "matches" (multiple) we had over the following months simply did not align with what Rudy projected. Almost daily, we had a different person show up, with varying values + levels of investment in their jobs. One young woman was even filling out applications on her phone for additional jobs while she was at my mother's house. Another told me (after I saw urine on the toilet seat + asked her about it) - that none of the caregivers ever sit down on the toilets, that they all squat when they use them. I was shocked, on so many levels, actually - that I didn't really know how to respond. So I ordered disposable toilet seat covers for them to use (I don't know if they did?). Another told me - that even though we were being charged $40/hr, she was only making $12/hr, which wasn't the explanation Rudy had given us to begin with. He gave us the impression that the higher the rate, the more the caregivers would be paid. Apparently not - this caregiver shared this information with me completely unsolicited. There was one woman who felt safe to me, but for the most part, I didn't even feel safe leaving my mother alone with them, which is kind of the whole point. Overall, while they did fill in until I could find a reliable, stable CNA via another source, this company's network of caregivers felt like a mishmash of untrained, somewhat uncommitted, unprofessional (for the most part), people - who were just there trying to get a paycheck for the moment. It was off-putting + uncomfortable. I'm sure it's challenging to find people who really, authentically care + want to be there doing this job... but - honesty is important, integrity is key. Those ingredients inform the entire experience, it seems.

Currently using Home Matters for my parents. Our caregiver is amazing and and my parents just love…read morehow she takes such good care of them. She was sick today and Home Matters had a replacement in two hours. She was also so sweet. Thank you Vanessa and the team. Extraordinary Service and GENUINE care. So much appreciated.

It was a great relief when Arosa home care began their care of my younger sister. We had a short…read moremeeting with: the Arosa Care representative; myself; M (my younger sister); and B (my youngest sister). When Arosa began their care of my sister, there was a short initial meeting (a 3/4 hour) with all of us. Arosa has changed my sister's outlook and world. Short visits initially. Arosa has vastly changed my sister's world: arriving with a fast-food sandwich; a friendly visitor; someone to talk with about small decisions; and discuss a pill routine. On one visit the care-giver and my sister found the top of the smallish breakfast table (that is, cleared the top of the table). The Arosa representative has made more head-way, accomplishing and creating improvements that we thought almost impossible. Thank you Arosa.

I have been very pleased with LivHome's service, from our first contact to our last. The people on…read morestaff and the people selected to work with our family have been great. We felt like a whole team was there helping us care for my father through his last year. They helped us in training caregivers to the many routines that kept my father comfortable. Their kindness and devotion to provide him and my mother and I with the best support and care was always evident. I highly recommend LivHome for anyone who needs in home care.

I live out of state and my parents live in Katy. First Light Home Care of Katy has been taking care…read moreof my parents since April and the caregivers have been amazing. They have provided companionship, light housekeeping, light cooking, and basic transportation or running errands. For me, most importantly, they have provided peace of mind. My parents are happy with their service and find them to be trustworthy. The owners have been in contact with me when ever there have been concerns or needs for my parents. I have been contacted via email for non critical communication needs and by phone when there was something that needed immediate attention.

Comfort Keepers was absolutely incredible in supporting my mom through her last weeks and moments…read more They were extremely responsive, attentive and understood my needs completely. On top of that, their care and empathy during the process made it all bearable, and I now have friends for life with the caregivers. LaN'ey worked across offices to ensure I had full time care for my mom and was there cleaning her house and giving me hugs and advice when the process was complete. I will always remember the love and support they provided, and I highly recommend their services in your greatest time of need.

Heres my story... About 18 months ago, my sister and I realized that my parents needed a caregiver…read moreto be present in their home 24/7. My father has Lewy Body Dementia and Stage 4 cancer and my mom has Alzheimer's. We started with one company but there were problems. Caregivers were not dependable and petty disagreements between caregivers distracted from my parent's care. We also did not have a clear idea of what had transpired during our absence. We decided to switch to a different company, Griswold. A major difference is that these caregivers are Certified Nursing Assistants. As my dad's challenges have progressed, I have seen the benefits of having caregivers trained as CNA's. I needed help taking him to the doctor. Both of the caregivers knew how to speak to him to get him in and out of the car and assist. I also watched as one of the caregivers let my dad do as much as he could to eat on his own, quietly encouraged him, and then, helped to ensure he got enough to eat and drink. She had a calm and caring manner about her which was soothing to me also. I am grateful, we made this choice to change companies. We also have a portal to see and hear how the day and night went. I would highly recommend this company.

Brian Fortman and his entire team at Homewatch Caregivers of Sugar Land are fantastic! From daily…read moretasks to emergencies, their dedication and professionalism are evident in everything they do for the residents at Landon Ridge and throughout the community. Brian and his amazing team genuinely care and always go the extra mile to make each resident feel special, tailoring the care they provide to individual needs. They're super professional, paying attention to every detail and following the highest standards. They also create a great sense of community with fun activities and social events to keep everyone engaged and connected. Their empathy and kindness show in everything they do. We love how reliable and responsive the caregivers are. They keep everyone updated and address concerns quickly, building trust. Their proactive approach ensures a safe and comfortable environment. The caregivers handle complex health needs with expertise, providing specialized care that improves residents' quality of life. Safety is a top priority, with strict protocols in place. The positive impact on residents is clear--they're happier and more comfortable. In short, Homewatch Caregivers of Sugar Land sets the bar high. Their dedication, professionalism, and compassion make them stand out, and residents and families are lucky to have them. We are lucky to have them. Since we live out of state, knowing Brian and his team are there for our father is a tremendous relief as the trust and respect we have developed over the years makes life better for all of us.

We used Griswold for my father's care for several years. In the beginning, they were great, and my…read morefather just needed basic care such as cooking and light cleaning. As time went on and he needed more care, things began to change with this company. Caregivers would call out at the last minute (the morning of their shift) and Griswold would tell us things such as: "he lives too far out, it's hard to find people willing to drive there", "can you take care of him today, we have no one". The same caregivers would call out multiple times, arrive late, etc. with no consequences. We would request those caregiver be removed from his rotation and they would tell us they were running out of people. One example: my father fell, the caregiver called 911, never called us, and didn't report it to Griswold. She continued to work for Griswold. We did have one caregiver who provided exceptional care for our father for three years, she was the only reason we stayed with Griswold. My advice is to do your research, they provide promises but cannot deliver.

Very pleased with service. We were able to get someone in on short notice and for a very early…read moreappointment. Would definitely recommend!