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    HomeWorld Pearlridge

    3.6 (182 reviews)
    Open 10:00 am - 6:00 pm

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    Reviews With Photos - HomeWorld Pearlridge

    Thank you homeworld for having fans.
    Shy K.

    Stellar service from Louisa. If you are looking to pick up a few pieces or a complete redo of your furniture and accessories, then look no further than Louisa. We have been working with her for several months and she has gone above and beyond our expectations. There was a few hiccups on our last order, and it was immediately remedied. All things work out for the good because we ended up purchasing something else. Thank you, Lord for leading us to a like-minded team member in Home world. Until the next room, thank you for being a blessing to us and a blessing to thosethat enter through the doors.

    Damaged sofa (lower front corner)
    April K.

    This review will start with the delivery date of 2/8/2021. After ordering our sofa at the end of November 2020 we were excited to get a call from our sales associate Mauro to let us know that we could finally schedule delivery. The first available date was Friday February 8, 2021. 2 days before the expected delivery date I recieved a call from a young lady confirming my delivery date and letting me know I would receive a call the day before with a 4 hour delivery window. The call came and we made sure to dispose of our old sofa before hand since removal is NOT a part of the delivery cost I paid of $149. The day of delivery I received a call within the 4hr time frame specified advising they were downstairs. My delivery consisted of a three piece sofa with a large amount of throw pillows and an oversized ottoman. The 2 delivery men brought up the ottoman and throw pillows and left them outside my door. I received a call shortly after telling me that the sofa was to big to fit in the elevator or carry up the stairs! The elevator I get the stairs, not so much. I live on the fourth floor so it would have been a 3 flight carry up which is what is allowed. They said the sofa would hang over the railing and their boss wouldn't let them do that because they didn't have "liability" coverage. I was confused because Homeworld is a very large company and I can't believe they wouldn't have liability. I was then told that they were sub contractors for a company called EZ Delivery not employees of HomeWorld. Again, I'm confused why would a large company like Homeworld need to subcontract deliveries and why were they driving a HomeWorld delivery truck? Maybe with Covid they were back Logged with deliveries and needed the extra help? Then again why would they hire a company with no liability insurance? Isn't it mandatory to have liability insurance to operate? So many questions! I asked one of the guys if I could sign a waiver of liability so they could bring the furniture up. He said no a proceeded to get nasty telling me he had other deliveries and I was giving him a hard time making him late. He said he could either leave the furniture by the elevator or bring it back to the warehouse for me to schedule another delivery with HomeWorld. Remember, I have been waiting since the end of November and had already got rid of my old sofa. So my only option was to have them leave it. I was lucky enough to find another company, shout out to Strictly Office Installations, that was able to come through and get my furniture up the stairs (which it did NOT hang over the railing) and in my home. After unwrapping everything, which was also supposed to be a part of the delivery charge, along with set up and rubbish removal, that I now had to do myself, I found damages to one of the sofas and a cushion. I called and reported the issues. A technician came out and about a week later I got an email from customer service rep Kainoa letting me know that they were ordering parts that would take 8 -10 weeks to "repair" my cushion. In regards to the sofa they "exhausted all resources" and came to the conclusion that we 'possibly' caused the damage since we had the delivery team leave the item by the elevator, and it "voids their policy for any exchange/replacement". At no time did I ask for a replacement/exchange, and at the same time, at no time did they offer a repair. It baffles me that this company does business this way. To blame the customer for damage because it's possible we caused the damage and not even offer a repair baffles me. I have spent tens of thousands of dollars at the place over the course of the past almost 20 years and have never experienced such foolishness. A report was filed with the BBB and I will try to remember to update once there is a resolution. On a side noten my associate Mauro was great. I was also able to get a refund from a manager named Kent for my delivery fee.

    Gail U.

    11-7-2020 ordered a sofa and recliner visiting Pearlridge Home World. 1-14-2021 sofa was delivered by Abodehawaii.com. I received a confirmation email from CS Wo informing me of today's delivery date and window of time it would arrive. About 10 minutes prior to 2 p.m. my cell phone rang and I was asked if I would like an earlier delivery. Definitely. By 2:11 p.m. I went to the sidewalk to wave hello as I had seen the Abode delivery truck pull up in front of our driveway. A two man team arrived. The bigger built man brought in the upholstery kit. I showed him where the new furniture would be going. Yikes, I needed two outlets as the sofa had two power recliners. Luckily the existing recliner purchased roughly 2 years ago was a power lift so it was easy enough to have it moved to another outlet location. It seemed like by the time the first guy went out to the truck, the second man was carrying the sofa upright by himself- holy macaroni, jaw dropping I remarked You're so strong !!! The two men lifted the sofa into the front door then through to our extension. The plastic was removed and the two outlets got inserted so that they could check that both recliners were functioning properly. They did me a favor and placed the furniture pads I bought earlier this morning under the four corners to ease in case I needed to change the location. I can't wait to sit or recline of take a nap on the new addition. If it's as comfy as the showroom I'll be off visiting Mr. Sandman in a snap. The only questions I had were no purchased warranty arrived with the sofa or care kit. I noticed one little scuffed blackened mark once it was unveiled. The first delivery guy said I should be getting a call in an hour...I hope so. The second delivery guy exited first so I thanked the one remaining one, gave him 2 chilled water bottles and a tin size amount from Cookie Corner. Now we just need to patiently wait to be notified when the next recliner is coming in. Both were supposed to arrive in January. Happy 2021

    Sach T.

    Whenever we need to look for furniture, we will usually start here due to the awesome customer service we've experienced in the past. It was time for us to look for a new rocker/recliner. We were greeted by Derek Miyazaki as soon as we entered. We informed him on what we looking for and the features we wanted. He showed us all the floor models and was very patient with us as we sat on the ones we were interested in. While we were doing that, he checked what they had in stock and found a "special order" that's supposed to arrive in November or December. Whoever ordered it, changed their mind...we put a deposit on it! No pressure was shown, didn't feel rushed...satisfied with his terrific service!

    Diva G.

    Furniture shopping saga continues....BUT this store was the winner! Dad and I found the perfect sectional couch with a matching rocker/recliner chair! It was so comfortable, not quite the color we were looking for but after walking around we came back to this one. Also, it's not in stock til who knows when in January...hopefully Cameron calls him soon. He was nice, pretty chill but not pushy at all. Twas fun being dads interior designer! Once it comes in, I'm ready to find other decorating pieces. I had lost my phone at the couch we eventually bought. Gave it to my son to keep busy watching his Elmo and totally forgot it. Ran downstairs and the guy cleaning found it and gave it to me, thanks!!

    Great sectional and it was in stock!
    Shani S.

    This 5-star review is based on one person that works there that we had the pleasure of working with. ALLEN BURGESS Simply, the best customer service experience I have had in a very long time. We went searching for living room furniture right when they opened after COVID. Allen just happened to be the first person that greeted us upon entering the Aiea store. Normally, I have to admit, that sales people tend to irritate me a little when all I want to do is look around. I don't want someone lurking behind me the entire time. This was NOT the case with Allen. Such a cool, easy-going guy. You could tell right away that he was knowledgeable on the store and products. Once I had questions, he was right there with all the answers. We decided on a couch and thought "wow, that was easy." Well, here is where the amazing customer service came in. We decided to pick up the huge sectional couch ourselves at their warehouse instead of waiting a few weeks for them to deliver. We picked up all the pieces and home we went. Unfortunately... they gave us some wrong pieces! Ugh.. so frustrating.. or so we thought. One call to Allen and he said "Just stay home. I personally will go get the correct piece in my truck and swap them out for you at your house". WHAT? Who does that? Oh my gosh! So amazing. He was true to his word and we had the correct piece within 2 hours. Every text or call to Allen was answered timely and even on his day off! Purchasing furniture for your home is a huge investment. Allen made our entire experience smooth and I will certainly go back to him when we need more items for our home. Thank you!!!

    Good selection of Natuzzi products.
    Paul C.

    I love coming to HomeWorld whenever we are looking for furniture. It is a one-stop place where you can pretty much find everything you need under one roof. All the sales associates are always friendly and professional and the prices are very reasonable. They have a great selection to fit any budget. We ordered a custom leather sofa and lounge which took a few months to come in and we are very happy and pleased with it. Lots of free parking and very convenient for everyone on Oahu to get to.

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    Excellent service by Susan at pearlridge! Brandon was also very helpful! I highly recommend Homeworkd

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    2 years ago

    Ms. Luisa was very helpful and assisted us with our purchase. She was friendly and very knowledgeable. Highly recommend...

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    Page 1 of 5

    Ask the Community - HomeWorld Pearlridge

    Review Highlights - HomeWorld Pearlridge

    Our salesperson, Brandon Tagama helped us furnish our studio with pieces that we would not have even considered.

    Mentioned in 9 reviews

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    Furniture shopping saga continues... Enter through the main entrance and take a left. Parking…read morestalls are structured weirdly. Anywhos, Derek greeted me and asked if I was looking for anything in particular. I only mentioned a black or white dresser, totally forgot I was looking for a dining table. He was very knowledgeable with what they had in store but not what I was looking for. I decided to venture around while my dad checked out the sectional couches. He found one and we were chilling there for quite awhile but no one else came by so we decided to venture to the other side. My son really loved the red couch but reds just not in our color scheme, not even in his room lol. They had a lot of cute decor accessories for a beauty room.

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    HomeWorld Pearlridge - furniture - Updated July 2026

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