1. Honest1 Auto Care

    1. Honest1 Auto Care

    0

    Lutz, FL

    Honest1 Auto Care

    5.0 (5 reviews)
    Closed Closed

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    Services - Honest1 Auto Care

    Auto engine repair

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    1 year ago

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    2 years ago

    They were really nice and welcoming. Clean and modern.They took my car right away. Did all the work in a day! My new place to go.

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    2 years ago

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    2 years ago

    Such a helpful shop! I dropped by for a battery terminal issue without an appointment and they helped me out super quickly. So appreciative!

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    3 years ago

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    Christian Brothers Automotive Land O' Lakes

    Christian Brothers Automotive Land O' Lakes

    3.7
    (52 reviews)

    We got our car an oil change, the tires rotated, a new battery, and a few other things…read more We have always noticed Christian Brothers, but never thought to go there. My husband wanted to try a new place. We are happy we did. The customer service is great. Very welcoming. No "Gen-Z Glare". The inside waiting area is nice and relaxing. I would not have had an issue waiting there while the car was getting maintenance. However, our car was going to take awhile. They offered to drive us home and pick us up. This turned out convenient because we were able to continue our day at home. Highly recommend.

    Kristen and Kevin helped me. The lobby is immaculate. There is a coffee machine and snacks…read more Everything looks brand new. The exterior and grounds are clean and tidy. I recently had an alignment performed. I had serious concerns following the service. I have a Toyota 4Runner that just had new tires installed at Costco immediately prior to scheduling alignment service. There were 33,500 miles on the vehicle. The vehicle was in perfect condition. Prior to alignment, there were no signs or symptoms that indicated needing alignment. The reason I scheduled alignment was because Costco recommends alignment every 12.000 to 15,000 miles. I used the Costco program for a referral to Christian Brothers Automotive. Before the alignment, the vehicle had no steering wheel play, drove perfectly straight, and the steering was tight and responsive. After the alignment and before taking payment, Kevin showed me the attached measurements. He explained that a negative 2.9 caster measurement on the left and right indicated major problems that are expensive to repair: steering rack, tie rods, ball joints, and linkage. I asked Kevin how these very serious and expensive problems could suddenly appear on such a new vehicle. He provided no answer. This was a shock. I have had many services on a regular basis and no mechanical problems existed. There were no signs or symptoms indicating that my vehicle needed any repairs. Toyota has used Six Sigma principles for more than 35 years and is recognized for having one of the lowest errors per million of any automobile manufacturer. In my lifetime, I have not had a single costly or serious issue with a Toyota or Lexus. After alignment service, I experienced significant steering wheel play. The steering was alarmingly loose. I could move the wheel left to right a great distance without an immediate response from the vehicle. The vehicle pulled strongly toward the center of the road. A second of inattention or glance away from the road could result in a cataclysmic head on collision resulting and death to multiple drivers. These issues - loose steering and center drift - did not exist prior to service. A drift to the center line is extraordinarily unusual. A negative 2.9 front left and right measurement causes loose steering wheel play and the very unusual drift to the center line of the lane. This measurement could have alerted Christian Brothers that the alignment was not done correctly. Instead, I was led to believe I needed thousands of dollars of repairs. The caster measurement is normally a positive 2 to 6. A negative measurement is very unusual and indicates the alignment was not done correctly or there are the very serious and expensive repairs needed. Google says: 1 Negative caster of this magnitude can cause: 2 Excessive steering wheel play and looseness. 3 Reduced self-centering of the steering wheel. 4 Poor straight-line stability and drifting behavior. I called Christian Brothers immediately after leaving and Kristen gave approval to come back. I am thankful that I went through Costco because I was not sure what would happen. I asked Kristen about a fuse when I arrived. Kristen said it was $175 for diagnostics and explained that some vehicles need a $400 software to repair some issues. For example, a new Jeep had a drivers seat lumbar support stuck in the fully extended position. This could only be repaired with a $400 software update. Members of the fellowship appeared to come in for service, call the owner and chit chat with the owner in the lobby, get service at no cost and immediately leave. After the alignment, I was worried. I did not sleep the night before returning for the alignment measurement adjustment. Christian Brothrs completed a re-inspection of the alignment measurements. The caster angle measurements appear to have a positive range. The steering is once again tight and responsive and there appears to be no unusual center drift at the moment. My vehicle is back to normal and has tight steering responsiveness and no unusual drift. This was a stressful experience and emotionally exhausting. I missed work on 2 days to have the work done and repaired. After the alignment was repaired, the AC was blowing hot, even when turned off. My AC was ice cold before I went to Christian Brothers. Now, it blows lukewarm. I did consult Google about this issue and talks to a neighbor that worked in an auto dealership for 30 years doing maintenance and repairs on vehicles and has had his own business for the last 10 years. I have seen my auto mechanic neighbor consult Google when I have a question about something. I also see my welder neighbor, who has been a welder for 40 years, consult Google on some repairs that are not directly related to welding even though he has decades of experience with electric, plumbing and refurbishing and repairing boats and vehicles. Going to Christian Brothers was a terrifying nightmare.

    Christian Brothers Automotive New Tampa

    Christian Brothers Automotive New Tampa

    3.6
    (72 reviews)

    From start to finish, top tier customer service and extremely transparent work. I will recommend…read moreChristian Brothers to everyone and exclusively choose here for any work needed.

    I brought my car here for one specific issue: the AC vents weren't switching to the correct…read moreposition (a faulty diverter motor). Instead of fixing it, this shop turned my visit into a predatory cash grab. * **Unwarranted Claims:** They claimed my diverter motor was fine (it wasn't) and instead generated a list of numerous other issues. While I can't verify if those items actually needed service since I had no other symptoms, the shop fabricated customer complaints under my name that I never made, seemingly to get my third-party warranty to cover the extra work. This is unverified and the repairs themselves may be perfectly fine. * **Billing "Errors":** They tried to charge me their standard retail labor rate instead of the contractually agreed-upon warranty rate until I caught it and called them out. * **Illegal Taxing:** They attempted to charge me sales tax on top of the warranty-covered work--which is illegal in Florida. When both I and the warranty company corrected them on the law, the shop smugly claimed they were "doing me a favor" by removing the tax. * **Unfixed Issue:** They charged a $125 diagnostic fee for the AC, clearly never actually tested the diverter motor, and handed my car back to me still broken. I ultimately took my car to CarMax, who diagnosed it honestly, found the exact diverter motor issue I originally complained about, and fixed it promptly at no charge. Christian Brothers showed a lack of ethics, threw a laundry list of repairs at my car, and failed to fix the one thing I came in for. Avoid this location.

    Honest1 Auto Care - autorepair - Updated July 2026

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