Nikole is so sweet and she's such a good sales woman! She was showing me which cute new outfits would look good on me and I said it's only I work 10 years younger! This is an Australian brand of lingerie and it's taken off in the US! The quality and different styles are amazing!! This exclusive luxury brand has really taken off and if you have a great body, you should definitely come here and buy some sexy lingerie! read more

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worst customer service ive ever dealt with, 7 weeks and I still dont have my item and im offered 20 percent off my next purchase as an apology what a joke not to mention if you ever return anything they deduct a restocking fee which is against your statutory rights. worst company ive dealt with and I wont be using again read more

I love the selection, super sexy outstanding customer service. Rosa is familiar with all of the selections and gives great advice. I like the new colors and I love how helpful she is my girlfriend and I went in there and we had the best time of our lives. read more

Not worth that kind of money for socks to fall apart. I ordered them their website and they ripped the first wear. Victoria secret is the same thing and much cheaper. You also get coupons from VS all the time which saves even more. read more

I was searching for a specific lingerie set for my girlfriend for Valentine's Day. I called my local store in Brea, California and they indicated that Century City was the only store in So Cal that would carry this item. I then called your flagship store in Century City, and had the distinct pleasure of speaking to the Manager, Sara. Sara was so helpful, friendly and professional. She immediately confirmed the good news that the set I wanted was indeed, sold in her store. She asked for the sizes and placed me on a brief hold to check her inventory. More good news from Sara, as she confirmed that the sizes that I needed, were available! Although I live about 90 minutes from Century City, I chose to purchase these items and have them shipped to my home. I was a little concerned, as I needed the set for Valentine's Day. Sara assured me, as the Manager, that she would personally process the transaction, wrap the gifts and make sure that UPS picked up the shipment in the morning. I loved the fact, that she chose not to delegate the task, in order to make me feel valued as her customer. Moments later, she emailed me my receipt and the tracking number for UPS. One day later, the package arrived! Sara is an outstanding representative of Honey Birdette. So professional and the level of customer care was incredible. I was concerned that I might not get the gift in time. Sara sensed this and took personal responsibility for the entire transaction. Having been an executive for a customer focused organization. someone like Sara is exactly the person I would want running my team. In speaking to your other locations, everyone knows of Sara and they love working with her. Thank you so much Sara! read more

How to not receive a confirmed and paid product, and not only lose money, but also gain problems and lose a bunch of time and nerves? Simply place an order online! I placed an order online and this is the worst experience of my life! The worst! I received an order confirmation, but then nothing from the company for 2 weeks. Then, without any warning or contacting me, they returned part (only part!) of the money for my order. I wrote to customer support chat, and they said that the size I needed was out of stock. When I asked why they returned only part of the money, they couldn't answer. Then I asked to cancel my entire order because ordering panties without a bra doesn't make sense. The girl promised to cancel the order. Then there was silence again, and a few days later I received a notification that my order is on its way!!! I contacted support again, and they said they couldn't do anything, that they hadn't canceled the order, and now it was on its way to me. The girl also couldn't provide a clear answer regarding the partial refund for the bra. I said that this wouldn't work, and I would write negative reviews everywhere. Then manager Robin joined the chat. He was able to explain where the remaining amount for the out-of-stock item was. He returned it (okay, thanks for that at least). And regarding the delivery of the panties, he promised to try to return them from the shipping company. BUT the most important thing - he promised to inform me via email about the situation. And what do you think? Of course, he didn't do any of this. As a result, I accepted the package (it had no identifying marks) as I was expecting another delivery from a different company. But it turned out to be those damned panties from this disaster company with disastrous service. Now, to get my money back for these panties, I have to print a label within 72 hours (I don't have a printer) and find and go to the transport company's office to return these panties finally! Why 72 hours? Because the smart manager Robin decided that would be convenient for me!!!!! I don't know what these people are thinking. I don't understand how they can work this way! I categorically do not recommend using their online store, otherwise, I repeat, you risk not only not receiving the product they confirmed, not only losing money, but also gaining problems and wasting a bunch of time and nerves. Don't buy anything online. read more

Honey Birdette is a small lingerie shop at the Westfield in Century City. While out and about, I glanced at the store's display that caught my attention...sexy lingerie! At first, I thought it was Agent Provocateur, a luxe racy lingerie line, but it was not, instead a shop I had never heard of. As soon as I walk inside, I was greeted by the friendly nice staff. Looked around and everything appeared nice. After inquiring and learning their lingerie was made in China, I was disappointed. Realizing these under garments are no different from Victoria's Secret...alas I lost interest instantly. All my excitement, quickly diminished:( One of the girls was quick to point out 'these are made in Germany!' I turned and asked what she was referring to? She said, 'our Lubes(Lubricants) here are made in Germany.' I told her I was here for lingerie and smiled :) So the lingerie at this shop is similar to one of my favs Agent Provocateur, but at a lower price point because of the origin of manufacture. I am sure some would find those little nothings for less appealing and worth a visit for an eye candy ;) read more

Honey Birdette - Lingerie similar to Agent Provocateur but not made in France :( - Lingerie Near Me - Los Angeles, California

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I removed the box from the plastic packaging, it had a strong fishy odor. I opened the box and asked my husband if it smelled funny, and he said it smelled like rotten fish. Clearly, someone has previously worn an item(s) in my shipment. This is unacceptable, and these items CAN NOT be worn due to the health risk. I emailed the company a week ago with no response. So I got on the live chat and was told I need photos of the items. I have no unwrapped them because it smells so bad. read more

Terrible service! Does not make good on exchanges or returns...company does not return calls or emails. Product is good.

Customer service can be improved. This is a business whose prices don't match the service. I finally stopped by after visiting the website and wanted to get information about two products. There were four ladies in the store but it was not obvious who worked there. I had a product in hand while I waited and listened to their conversation. I was able to determine who the employee was after a few moments but by this time I didn't feel this business valued my money or my time. These ladies were just chatting away while a guy is just waiting. I had a quick question about an item. The employee just had to say "I'll be with you in a moment." I took my business elsewhere. My visit was at about 11am on a week day. read more

This place is pretty pricey just to let you know but there's their items are pretty unique they don't have that many in stock or many at all but the ones that they video app are unique and one of the kind read more

Maybe if they didn't use microaggressions to make the black customers uncomfortable, we would want to spend are good earned money here. I really wanted to get something sexy for valentines day and let's just say these associates didn't think my money was good. read more

I was so excited for the US's first store after being a huge HB fan for years (in Australia). I came here a few minutes before closing and Diamond helped us out... staying an HOUR past closing and going over and beyond, all the while with the biggest smile on her face and carrying the entire store all alone while it was crazy busy. When other customers came in after they were closed for an hour, she even helped them out too! I used to work in lingerie and she is one of the best employees I've ever encountered! Diamond is such a winner!! read more

Had the pleasure of speaking with Diamond to do an over the phone order. Having been a long tedious day, being greeted with an upbeat, chipper personality made my day. She was very knowledgeable about what I was looking for. They had the item in stock and she promptly got it shipped out to me. I look forward to bringing my wife in to shop with Diamond @HoneyBirdette. read more

I've been following Honey Birdette for the past year and a half or so- when I heard that they finally had a storefront in the US, I just HAD to visit it. It was a really amazing and pleasant experience! The employees that were working had a lot of knowledge on the different lines that they had and were incredibly helpful when I was looking around, asking what my preferences for fit and fabric were. This place is the best place for you to get affordable high end lingerie. If you don't find something you want in store, check them out online. They have a lot of really great collections that weren't in store too. read more

Honey Birdette - Lingerie Near Me - Los Angeles, California

It absolutely saddens me to write this but this was about my third time in the shop, my first and second time was a pleasure being assisted by the two latinas there but this last time it seemed to be that there was a new manager by the name of Olivia she was occupied by another coworker on the darker skin town. As I had been walking around trying to look for a new piece I was not welcomed in by any means but all you could see and hear is giggling and seeing them on a phone, I had to politely grab their attention for some assistance.. long story short I had always been a 34 I asked for some help with adjusting and Olivia kept insisting that I was big so I needed a 36. As I wait for a new size all you hear is my weight being brought up and I most definitely felt so disrespected and so ugly in my own body this was definitely unacceptable and should brought up to higher management ! I will never recommend a place where you are body shammed at! If any could send this to any higher person that would be amazing ! read more

I ordered the kukaro set for my webcam show and it was just beautiful from detail to detail. I lived it so much I purchased another set earlier today, my guys loved it too. Here's a few snapshots. Don't mind the bra back not being done I wasn't quite done getting ready when I snapped this read more

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It may be made in China now but I find it very beautiful and comfortable . Sometimes the large bras can be way too padded . I still feel like it's the best lingerie I own and has that wow factor ! read more

My favorite lingerie store in LA! They have the prettiest sets, for around $175 for bra + panty. Great price for the quality of them. The girls in there are always super helpful - they go above and beyond to make sure you leave happy. read more

love Love love this brand high quality lingerie puts Asian provocateur to shame the customer service is impeccable the girls are so nice and accommodating highly recommend anyone who has a lingerie fetish and loves good quality material that is sustainable and will uphold many washes Their sales are ridiculously good but even full price they're worth every funny read more

I'm in love! Honey Birdette just recently opened up a lovely boutique in Century City, and it does not disappoint! I have purchased four lingerie sets from them recently, and can attest to the fact that every single visit with them has been phenomenal, and the lingerie is divine! Don't compare them to another brand like VS, this company is a classy women driven company with beautifully made garments, and the quality can be seen in every detail. What keeps me coming back is the top notch customer service that the ladies provide. When I'm trying on lingerie, someone is always available to help me find the right size, make adjustments, and make sure I have a great experience. If I'm being honest, every time I go it's like I'm meeting up with girlfriends, and they are helping me shop which is so fun. They will make you feel so at ease that it makes lingerie shopping really enjoyable, and not a horrendous attempt at finding something sexy to wear. I thank you, and my husband thanks you.... ! Honey Birdette and the ladies at Century are the best! read more

I don't know what is with the other reviews, but I had the pleasure of coming to this location for a relaxed, calm, and friendly experience. I was greeted with a warm welcome from both Ganieve and Nayely. From there, it was as if I was shopping with friends who happen to work there, while still maintaining professionalism. They answered every question I had and helped me with which pieces would fit my partner. I have shopped at HB before, in store and online, and it is a seamless experience, even with returns! If you do visit while Nayely and Ganieve are there, then you will be in good hands! read more

I've been shopping here at this store only for the past three years, and couldn't be happier! Ask for diamond, she's the manager now! She's so sweet and will help you with sizing and everything you need! By far the sweetest girls I've ever met in retail! read more

Finally a lingerie store with unique styles and not the run of the mill VS looks. Purchased a couple of times and will definitely be back! Good price point and the sales associates made me feel comfortable. Look forward to coming back for future purchases. read more

I know the other girls on here had complaints about it not being made in Germany or something, but the quality of the products I purchased is amazing! I went in here following Valentine's Day, wanting something I had saw online was not in stock and hoping maybe they would have a couple left, they didn't as expected, so I wasn't really sure where to start, but both of the girls in here were VERY friendly and helpful in trying to find me something special! I tried on at least 6 different sets and the girl was very nice each time I requested a different size, and she even brought me other options while I was trying on my first choices. I drove nearly two hours to get here and when we were discussing that she informed me that they would be opening a store in San Diego fairly soon! I'm super excited to make this place a regular for me. read more

Great lingerie and EXCELLENT service! The Australian red head girl who works there is a doll. Will definitely come back.

This is a review for the Topanga location. I love that I felt safe covid wise going into the shop! Crystal was SO helpful with helping my pick out toys and I can't say how appreciative I was to feel comfortable enough to shop for such intimate items. She was thorough through and through and was so professional the entire time while being so personable. I WILL be back!! read more

The customer service is laughable, very loose use of the term could be applied to this company. I always try to give a new company I'm shopping with a couple of tries but this place absolutely misses the mark in the customer service department!! Their return policy is displayed as being a generous 45 days - but please be warned that if there is even so much as a 10% discount on an item that it results in you being unable to get your money refunded - learned this the hard way. Sadly, since I was stuck with a store credit I didn't want after poor interactions with their "customer care" team, I made another attempt at a purchase. I purchased a set - bra and panty and only tried the bra on, it was too small so I returned the set. After a couple weeks of not receiving a refund, I reached out to their support line only to then be notified that the panties "showed signs of wear" so would be returned to me. I never even tried them on So they either sent me a dirty pair originally or are using this as an excuse to deny a refund for a $75 pair of panties!! Done! Save yourself the time and headache and shop with a reputable company. read more

If I could give zero stars, I definitely would. This is the second time I have been to this location, and I didn't leave a review after the first encounter, giving this store the benefit of the doubt. Today I walked in the store to buy some valentines lingerie and once again i was ignored. There were two girls working when I entered a blonde girl and a brunette, neither greeted me- my presence was not acknowledged at all the entire time I spent in the store. Not at all. I spent a few minutes walking around and looking at lingerie, picked out a few items, looked around like maybe someone might weigh in, no one did. I walked near the fitting rooms, no one asked if I wanted to try anything on even though I had pieces in my hand. I ended up walking into the dressing room by myself. Both fitting rooms had not been cleared out so I moved the tried-on lingerie to a different fitting room and proceeded to try some pieces on. I quickly needed assistance so I pressed the button on the wall that said "press here for champagne". No one came so I sent my sister to ask if the matching panties existed. They weren't polite to her when she asked. I left. I worked in luxury retail for a few years - it's astounding to me I spent about 10 mins in a store without being acknowledged a single time. I will never spend my money here. Don't bother walking in. I would recommend going to Agent Provocateur on Melrose, the girls there are always really nice and helpful. read more

This is my new favorite lingerie store! My only gripe is that they don't carry everything that's shown online. I bought the entire Riley set along with three stockings and couldn't be happier with my purchase. LaVontra was so sweet and helpful from beginning to finish.. I loved her energy and professionalism and think she deserves some love on here! I would highly recommend coming into the store for sizing since it can be a bit tricky depending on the style, etc. for example I typically wear a 30G in Nordstrom but fit best into HB's 32D bra. read more