I am crushed. I never go to salons ( I can ruin my hair at home for free) but it's my birthday next…read moreweek and I wanted to do something special and look good. Caitlyn was very nice and lovely to talk to but she destroyed my hair. I have included the before, reference and after pictures. I could tell she knew she had messed up and just kept cutting. After every round of thinning and snipping and thinning and snipping, she kept saying, "now that looks a little better" or "I'm starting to like that more." The bottom layer of my hair is thinned so much it is practically gone, taking away so many options for a redemption haircut that could look anything similar to the reference. She obliterated my bangs, they are so small and the same length as the top layer of hair she cut. Somehow even though I spent the whole appointment telling her "please don't make my hair round", "I hate round hair." "My hair does not look good rounded" it somehow got rounder and rounder with every cut. When she was done she said it "looks like that because it's not styled" and proceeded to hot iron it and try to give it style. It was still awful and she knew that. She tried to put gel in it and it did not help at all. Then she said the issue was that she "blow dried it with a round brush" and that we should wash it again and give it a more natural dry so it "looks more like the picture" the after photos I have attached are with that natural dry. At the very end as I was leaving she told me to wait and that she "missed a part" and went in for at least 5 more snips at the back before I said I had to go. I left crying and went to another salon to see what could be done to salvage it and they audibly gasped when they saw how uneven the hair was and recommended I reach out to the owner because this was "not okay." When I emailed poppy with these pictures asking for a refund, they said the best they could do was Caitlyn offer me a "complementary second cut to fix up some areas I'm unhappy with" and claimed my hair couldn't possibly look like the reference and it would if it was styled. She tried to style it and it only made it worse. She will not be touching my hair again. I have had bobs like that before, I KNOW my hair is not unable to look like that and that this reference picture was very obtainable for my hair type and length. 65$ more poor and I look like a coconut. My birthday is in 5 days and I cannot look in the mirror. UPDATE: When I spoke with the owner of poppy, Rach, she was incredibly accommodating and understanding. She got me in ASAP for an appointment with her and fixed my hair up. I loved that she stopped every step of the way to talk about what I thought. I was also given a conditioning treatment in addition to her fixing my hair up. She worked hard to make everything right. Rach was fantastic and I am MUCH more into my hair now!

I warned them I had a lot of hair, but that wasn't heeded…read more Appointment was at 12:15, wasn't in a chair until 1:30. I wanted a wolf cut with frosted tips, what I got was so atrocious my new stylist has recommended small claims court. I paid $250 + $50 tip because I was almost made to be late to work after telling her repeatedly that I needed to be done by 4 that I didn't get to check it, AND she told me to come back so she could "fix" it for free. After checking it at work, I cried for 20 min. It is that bad. So I told the stylist I wanted someone else to fix it. Apparently, being honest with your bad experiences will cause the owner to crash-out, send you patronizing emails about "expectations" and "disrespectful" language when no one was called the names I had rattling around in my head, in addition to telling you, "I hope you have the day you deserve" and banning you from the store. Oh, and the stylists will spend the entire time complaining about their personal problems to you like you're there to "fix" them when the reality is you're trapped in a chair while they lament how hard their lives are and out of politeness, you'll just smile and nod. Feel free to visit, but they'll take your money even when they know they goofed.

I have never wrote a yelp review but I Was so unhappy after getting my hair done here. I went in…read morefor a partial balayage for my brothers wedding, so my hair turning out good was essential. The place was very lovely and the person who did my hair was very nice the entire time. But... my hair turned out horrible! She masked it in the salon to make it look good but when I got home and took a better look, it was terrible. It was nothing I asked for as well as it was over balayaged which basically meant it fried my hair. Now I have to get my hair redone but I am not going back to this place in fear that they will ruin it again.

My hair has never looked this beautiful! Whitney did my hair and she did amazing. The salon is…read morealso so warm and inviting. If you're looking for a salon in Pullman it has to be LaBella

Doug has been my hair guy lately because I realized he works on Saturdays (and sometimes Sundays)…read more I'm glad the internet exists because I found him because I decided to search for something like "hair salons near me open now" one weekend. His studio is in the red Simply Nails building on the edge of downtown Pullman so there's no obvious sign that he's there. The other hair station in the room is for a separate business and she often doesn't work the same hours so that side is often empty when I'm there. The nail salon is also closed weekends so it's nice and quiet. He doesn't allow people to schedule online but you can reschedule (if ever needed) on the Square Go app once you're on the books. He had too many people scheduling appointments that weren't long enough for the services they wanted so he now chats with people and sets up the appointment himself. Besides the weekend availability, I love that he'll usually trim my hair during the color appointment. I never need a big transformation haircut so it makes sense to just have it be part of the color appointment.

I have been going to Doug for years now! His shop is always very clean, and inviting! He makes for…read moregreat company, and his work is ALWAYS AMAZING/BEAUTIFUL!! He has been helping me keep my beautiful blonde up and going. And his prices are hard to beat! He's very understanding if something comes up. 10/10 recommend

Had a great experience with Miranda today. One of the next hair cuts I ever had. She was so…read morepersonable and easy to talk to. Wish I lived here so I could see her regularly!

The hair cut I got there was fine - a little expensive for the what I got but fine. I scheduled a…read morefollow up. The day of the follow up my stylist texted me and said she had been exposed to covid and cancelled. She said she would text me the next day to reschedule and that was last I ever heard from her. Ghosted!

Sheri did an amazing job. My hair was so brittle and stripped of life and was so thirsty. She…read morereally put in effort to make sure she did all she could to revive it. She trimmed it and added toner. My hair hasn't looked this healthy in a while. For the curly girlies... this is your girl ! She's hilarious and great.

Sheri is great! Super attentive to customer requests. She knows hair and does a great job with…read morehighlights!

I had the best experience at Identity Salon with Eva! My hair has always been difficult to process…read moreand most stylists have a hard time getting the right blonde for me. Eva absolutely nailed it! I'm obsessed with the color and so grateful! I highly recommend Identity Salon!

They are awesome and very accommodating. They take very good care of my wife - even helping her…read morecoordinate a ride home. Super attentive - which I greatly appreciate.

As a middle-aged professional guy, (if I live to be 120), I count on good haircuts to project an…read moreexecutive image. Whenever I relocate, the first order of business is to find the best hair stylist I can. In this regard, Kristie is not only by far the best in Moscow, but the best I've had anywhere. She is a gifted artist that has a knack for achieving the look I'm after, and she is lightning fast. Seriously, when she cuts my hair, it's like zip, zoom, wham, done. And it always looks really good.

My experience with Kristie was awesome! I went in to see her initially based on her other loyal,…read morelong term customers' reviews and her ability to get me in quickly. (Also, there's a few pictures of the gal's hair who posted the only bad review I saw from a while ago, and in my opinion her hair looks gorgeous). Anyways, I went in for a balyage highlight and cut. I've always been picky about stylists cutting off too much, but she truly listened to what I wanted and trimmed my hair, adding in a couple of layers. She gave me what I asked for initially with the first color, but I pressed her due to my tight schedule and I didn't have time to put in more blonde (to which she gave me her card and encouraged me to come back to do so). Usually I feel awkward or bad asking, but she made me feel comfortable the second I walked in the door. So the same day I called her back and she was more than happy to add in more blonde for me. I'm so in love with my hair, it looks naturally sunkissed and is exactly what I wanted. Definitely coming back!

I love, love this little family business! Lia and her brother are great managers and wonderful…read morestylists! My haircut n style turned out better than I could ever have expected. The under $24 price made it a "super cut!" experience!

The first time I went here I was really disappointed in my haircut. I needed to clean it up with my…read moreown trimmers when I got home and even then it wasn't good. Out of desperation I went back here and it was better than I had the first time. The 3rd time I got seen by Amanda working there and she is phenomenal, personable, and I 100% trust her to cut my hair and style it however she thinks is best! I've gone several other times now and I'm glad I found a new barber I don't feel like I need to worry about.

Always a great experience at Essence Salon. Everyone compliments me after I get my hair done here…read more The people are friendly and helpful. I get my hair cut, styled and dyed, and it is always beautiful.

I went to their website and is says in black and white FULL perms $71. I call and make an…read moreappointment for Friday the 3th at 2. I arrive a few minutes early as I alway do and a young lady takes me back for my perm. After 2 hours I'm finished and ready to pay but a different young lady said that it will be $125. I said wait a minute, I was to believe it was $71 and she asked if I got that number off the website and I said yes. She told me that information on the website was old and they couldn't correct it. I told her that was not my fault, you posted a certain amount in print and they need to honor that price. I told her that was very close to a 'bait and switch' scheme with is a crime. She asked me if I wanted to speak to a .manager and I said yes. The manager said that was the old price as things have gone up and I said that was not my fault, it is advertised as $71. She said it begins at that price, ( a lie) more hair, more expensive. My hair is a little past my chin not enough to warrant another $54 dollars. Then she tried putting on a guilt trip by asking me 'Don't you think your stylist time is worth the the price? I didn't entertain that question but kept trying to get the conversation back to the price on the website. She began to see I was not going to pay that amount so she said what would you be willing to pay? I couldn't remember for sure that the price quoted on the website didn't say 'starting as' so I told her I would be willing to pay $80 maybe $90 plus a tip for the stylist. She of course took the $90 and a $10 tip. We went back and forth for 20 minutes, something I've never done before. This was wrong!! She lied to my face and tried to make me out as the bad guy when she is cheating and lying. When I got back home and looked again at the website, It did indeed say FULL not starting at. I will never go back there. BEWARE,

Lia is always so and consistent with her haircuts, I have watched her working with children and…read moreshe is beyond phenomenal whether the child has sensory issues or not she takes everything into consideration and speaks to them on wonderful level versus talking down to them. I have been to the great clips in Moscow and after dealing with Lia on multiple occasions, the Pullman store is now our place to go. Thank you Lia so much.

I went to get a hair cut there and when I trying to say what I wanted, I feel like I wasn't being…read morelistened too. In the end I did not get what I wanted and felt like I was an inconvenience to them.