I do not write this lightly. My husband passed away nearly a month ago, and what my family and I have experienced with Hooper & Weaver has added unnecessary trauma to an already devastating loss. When my husband passed, I contacted Hooper & Weaver and they were eager to pick him up. I trusted them, especially since I was preparing to leave out of town for business. I confirmed online that they were open on Saturday and drove down from Nevada to meet with someone in person. When I arrived, no one was there. I called repeatedly and was routed through an answering service (Ruby). I was told no one could help me. Meanwhile, the hospital told me they could not even locate my husband. I was shuffled back and forth between the hospital and the mortuary for hours. I waited on their property for five hours, distraught and in tears, not knowing where my husband was or what had happened. I was eventually told -- not by the mortuary directly, but by a nurse who kindly returned my call -- that my husband had already been picked up that morning. No one from Hooper & Weaver communicated that to me. That moment of not knowing where my husband was is something I will never forget. Fast forward nearly a month later, and the confusion continues. I was scheduled to pick up my husband's cremains yesterday. I was told to speak with Tiffany, but when I called, she was not there. I was told no one else could help me and that I would have to leave a voicemail -- even though her voicemail states she is there Monday through Friday, and it was Friday. Now I am being told by my father-in-law that my husband may not have even been cremated yet -- nearly a month later -- despite the fact that I have signed all required paperwork and provided payment information. I have documentation showing everything has been completed on my end. Yet my in-laws are being told something entirely different. No one seems to know what the other person is doing. My family is receiving conflicting information. I have been out of state multiple times for work, driven back and forth from Nevada, and all the while I have been told everything is handled -- only to find out it may not be. Losing a spouse is painful enough. The lack of communication, accountability, and clarity has made this process exponentially more traumatic. When my mother passed away last June, another mortuary handled everything professionally and compassionately within two weeks. It will be one month next Thursday since my husband passed, and we still do not have clear answers. Families deserve transparency, consistency, and compassion during one of the hardest times of their lives. That has not been our experience. I previously removed a negative review at their request in good faith. Given what has continued to occur, I feel it is important to share this experience so other families can make informed decisions. read more

We will only call Hooper & Weaver when we have a loved one that has passed. They were totally professional from start to finish. Debbie has personally handled everything during this difficult time. I won't go anywhere else read more

I would think after a loved one passes away, The woman who arrived from Hooper Weaver could be more compassionate. She should walk up to the surviving person take them by the hand and tell them how sorry she is for their loss. And maybe say, "if you have any questions I would be more than happy to answer them. In the meantime here's a folder with all the information that you will need. We will take very good care of your loved one." Not come up the ramp to the house and open up the folder. "Did you make an appointment? Did you call Hooper Weaver? Have you talked to them yet? Here is a folder of all the things that you will need to know have you made an appointment?" overwhelming this 87-year-old woman whose daughter passed away.And came in with some 17 year-old maybe 20-year-old girl and if she's showing her on the job training, somebody should change that woman out to somebody else more compassionate. I'm surprise she didn't just take the deceased by the arm and drag her to the van. She was so heartless. Screen your employees better will ya ! read more

I found the handling of my grandmother's funeral service to be unprofessional and strangely casual. The mortuary worker who arrived to facilitate the service commented on how the cemetery we had chosen was the "ugly stepsister" to the other local cemeteries and was essentially abandoned. Normally there would be nothing wrong with these types of comments but when a family is grieving a loved one it is extremely inappropriate to disclose those sort of remarks. The worker also barely acknowledged any of my family members besides my father. At certain points her back was turned towards my mother, sister, and I as she proceeded to make small talk with only my father. Once again there isn't necessarily anything wrong with that but for this type of sensitive occasion, I expected more. I asked her at one point if we could have a permanent vase installed near the gravestone and her response was "are you planning to come by regularly?" - I found that response strange since having a vase for flowers for occasional visits would still be a normal thing to inquire about. She did later on correct this by having the gravedigger add one, but I found this response to be offputting. Overall my mother, sister, and I felt extremely uncomfortable during the service and made to feel like we shouldn't be there even though we all had extremely close bonds with my grandmother. It felt as if we were interrupting a moment between the worker and my father when that should not have been the case. The worker barely acknowledged us before they left. I am grateful that they did eventually left so that our family could have some privacy to mourn. To be honest I would not recommend this mortuary for families who are multicultural. It seemed as if my mother, sister, and I were othered, and I believe this was in part to our ethnicity. At one point we were asked if we were from California and if our grandmother was actually me and my sister's grandmother. Definitely a very strange line of inquiry to receive at a funeral. I guess I took the diversity of the Bay Area for granted coming into this experience. I hope that the worker can take this review into consideration the next time they help to coordinate this type of event. read more

10 minutes into speaking with Kaitlin about arrangements for remains of two close family members, I, an out of towner, was wondering if there was any way I could make sure to die in Nevada City to have Kaitlin handle my services as well. She was so compassionate, efficient and kind, and explained everything we needed to know about regulations and procedures. My whole family thanks her. read more

I've had to go through Hooper & Weaver twice in 3 & 1/2 Year's. First it was with my son Derek and then with my mother-in-law Helga. Both times I have been treated with the most highly respect and understanding of my loss. They were very helpful with every question I asked and returned every phone call in a timely manner. Recently we purchased a beautiful bench in memory of my son through Hooper and Weaver. They were patient with me, because I changed the design and wording frequently. They understood. I want the public to know that Debbie Prisk Olsen helped me and is a caring and wonderful person to have help you through the hardest time in your life. read more

Hooper & Weaver Mortuary - Funeral Services & Cemeteries Near Me - Nevada City, California

I was impressed with our experience with Hooper & Weaver Mortuary. My parents had made all of the arrangements for their burial in Nevada City 25 years prior to my mother's death. We knew to contact then when my mother died. Katelan asked for some information and signatures to get things started. She emailed the materials so that I would not have to drive to Nevada City. She asked that I provide a recent photograph of my mother for reference in doing her hair and makeup for the viewing. She allowed our family too spend as much time as we wanted for the viewing. I did not know if I wanted to see my mother in the casket. I saw her after she died, and I did not feel I needed to see her again in that state. I was a so caught off guard when I looked at her. I never thought such food work could be done. It was wonderful to look at her. I sobbed immediately upon seeing her looking just perfect and peaceful. Thank you again, Katelan. You are so good at your job. You are so good working with families in grief. I hope you have great satisfaction with your work. read more

My husband and I had my mother in law sent to hooper and weaver mortuary after she passed. They were to ready her body and have her sent to Oklahoma and that it would be a closed casket. On receiving her body the mortuary in Oklahoma were shocked to find her body in the worse preservation they had ever seen. We had spent a lot of money to have her prepared, shipped and an expensive casket, they new it was a closed casket so obviously they did a rushed job. The only saving grace was the lady in the office was extremely helpful working with the insurance company. We never complain ed but I vowed I would tell everyone I heard that would use this company I would tell her story and you can decide read more

I just received my mother's remains and her death certificates. They had the wrong birth date.....by two months. This was something I had noted in the orginal documents and had corrected by writing in "August", along with a few other changes. All the other changes had been made but NOT the birth date. This means her death certificate forever will have the wrong birthdate, and will have an addendum page added with the correction forever. Asked "how did this happen?" I was told by Michael McBride, that "it must have been put in the system that way." Yes, of course, and WHO was responsible? It appears to me that since Death Certificates can not be re-issued due to the state numbering of them, the staff would be trained to be VERY careful not to make mistakes. I have a good friend who found that her father-in-law's middle name had been entered completely wrong at a mortuary in Los Altos. Hard to believe...it is an industry standard? Since Mom was cremated and will be interred elsewhere, I haven't much else to expect of this place, except I hope she is the person in the box I have. read more

During the holidays, it is a comfort to know that our family and friends are being cared for by the wonderful staff at Hooper & Weaver. Their cemeteries are beautifully maintained and the landscaping is meticulous. In addition, the staff at Hooper & Weaver were extremely supportive during our time of need, treating us like family. Hooper & Weaver is a staple in our community and would recommend no other. read more

This small town establishment is the epitome of what this country has lost over the years. Their compassion , knowledge, patience and efficiency helped to make a devastating loss more bearable. The team were mindful of our grief and took the reins to complete my grandmothers wishes. Not just a needed service but a lifelong relationship within the community they serve. read more

When my father passed away, Hooper and Weaver was a godsend. We couldn't have asked for a more caring group of people who met all of our needs. I encourage people to call Debbie Olson and set up an appointment to make arrangements before they're needed or especially contact her if a loved one has passed. Blessings to H&W, Thank-you! read more