It's not easy dealing with a death under any circumstances and the staff was always supportive,…read morecaring and respectful. Thanks for the care and consideration received during this very difficult time. Highly recommend!

It is like a bunch of rookies are running this mortuary. My sister's ashes showed up at my house…read moreyesterday, and I live in Michigan. I had to send the ashes to the intended destination, a funeral home In Youngstown, OH. The post office rep said that they did not ship them properly. I reused their shipping container, and our U.S.P.S. rep placed 2 cremains labels on the box, and charged me $48. This business paid the U.S.P.S. $28 to ship the cremains to me, with no return address on the shipping container. The paperwork inside said the ashes were from my sister, but where they really? When I called to complain, Rebekah was speechless. She certainly was vocal when she took my credit card number for the cremation. Rebekah was flummoxed using DocuSign for the legal paperwork, even though the DocuSign website was satisfied on how I signed and uploaded the documents. I confirmed the signed documents uploaded. Rebekah called and wanted me to redo the process. I told her to keep scrolling down on the document to find the signed copy. At this point in time, I am waiting for 10 death certificates. 1 is to go to my Grass Valley attorney, and 9 are supposed to be mailed to me in Michigan. I have told them TWICE of my wishes. I have NO confidence that they will follow my wishes. I have to travel to Grass Valley next month, and if they don't get this final task done, as I requested, I WILL be making a visit to the Chapel. They really should refund my $48 postage expense to correct THEIR mistake, but Rebekah was speechless, as I stated earlier. To repeat, I told her, and another person, and it was in the contract, that the ashes were going to our hometown for final disposition. I would NOT use their services again. P.S. My sister's ashes sat on the front porch for 3 hours before my daughter and wife noticed the box. Thank God our neighborhood does not have trouble with porch pirates. P.P.S. The owner of the Mortuary called me and apologized for the error made in shipping my sister's remain from California to Ohio. He said he would reimburse me for the postage. Rebekah called to tell me that the check is in the mail. She also called to confirm that my lawyer and I received the death certificates. They did, and they were distributed as I requested.

I used Newton bracewell for my husband's cremation in 2009. At that time I requested a handprint…read morescan to have a piece of jewelry made by a company called Thumbies. I have worn it ever since. My mother died on June the 2nd and since they took such good care of my husband I had her sent to Newton bracewell for cremation and ask them to do a hand scan so that I could have the same jewelry made. I was informed by Raphael that they no longer do a hand scan only a thumb and then the company will enlarge the thumbprint into a handprint. I didn't think that was true but I believed him just the same. When I went to order my piece of jewelry I was informed by the company that they needed a hand scan if I wanted a handprint. I called Newton bracewell and was informed by Dane that they no longer do hand scans because it is too time-consuming and difficult and they don't turn out perfectly. This is not the information I was given and Raphael actually lied to me. He didn't tell Dane that I wanted a handprint he didn't give me the option for a handprint even if it didn't turn out perfectly I would have rather had a handprint than just a thumbprint. Although Dane expressed great sympathy for the mix-up I was devastated at being lied to number one and number two not having the piece of jewelry with her handprint on it to remember her by. There is no way for a do-over once they are cremated. It is finished and there's no going back. I cannot say how disappointed or sad or angry I am at not having that handprint to hold and remember my mother by. If you do consider using Newton brace well as your funeral home and you want a handprint to remember your loved one by I suggest you not let Rafael assist you and go straight to Dane and insist on having them try to do the hand scan. I would much rather have had a imperfect handprint then the nothing I have now.

The director was fresh out the proverbial womb. Spoke to my mom, brother and I in a very…read moreunprofessional manner. We requested Thumbies of my father, and I trusted that he would put it in the order. We've never done this before, we expected to have our hands held and absolutely babied throught the process because we are grieving. We are sad, angry, frustrated, and tired with just the fact my dad is dead, but to have THE Robert Bracewell tell my mom that the file for his thumbprint was corrupt and couldn't get the Thumbie for another couple weeks is downright abhorrent. It was the director first, but to have the owner double down on a blatant lie was too much. It was never on the receipt. The director did not put it on the order list, did not double or triple check DESPITE HEARING ALL THREE OF US SAY WE WANTED IT. I watched him write it down. Then he comes in with a fucking portable card reader and STANDS in front of my mom with it in her face, and said "your total will be XXX.XX today." That was my last lifeline to feel like my dad wasn't completely gone and I was lied to. Lies, liars, and cut corners. You should be fucking ashamed of yourselves for how you run this busimess. You will NEVER touch one of my family members again. Due to Yelp policy, I cannot delete the review on Chico's location. This all happened here at the Paradise location however; Bob still owns both of them.

When you get a call from the owner, returning your phone call that is truly the best customer…read moreservice you can ever ask for. Doug was super nice to phone me on his vacation and he was most helpful. Super great person to help me. I have not bought yet, but I probably will and I highly recommend this company

Simple means of obtaining a simple cremation. Staff is very accessible by phone and email,…read morequestions are answered clearly and in a timely manner. Very easy. After my husband's death and my experience with the Cremation Society of Placer County, I signed up for my own cremation.

Geoff Thomas was amazing and caring with my dad. Geoff was a true blessing in this difficult time…read more Thank you, Heidi C

The director was fresh out the proverbial womb. Spoke to my mom, brother and I in a very…read moreunprofessional manner. We requested Thumbies of my father, and I trusted that he would put it in the order. We've never done this before, we expected to have our hands held and absolutely babied throught the process because we are grieving. We are sad, angry, frustrated, and tired with just the fact my dad is dead, but to have THE Robert Bracewell tell my mom that the file for his thumbprint was corrupt and couldn't get the Thumbie for another couple weeks is downright abhorrent. It was the director first, but to have the owner double down on a blatant lie was too much. It was never on the receipt. The director did not put it on the order list, did not double or triple check DESPITE HEARING ALL THREE OF US SAY WE WANTED IT. I watched him write it down. Then he comes in with a fucking portable card reader and STANDS in front of my mom with it in her face, and said "your total will be XXX.XX today." That was my last lifeline to feel like my dad wasn't completely gone and I was lied to. Lies, liars, and cut corners. You should be fucking ashamed of yourselves for how you run this business. You will never EVER touch one of my family members again.

My husband passed away suddenly on March 10, 2026. I wasn't prepared for anything. I remembered…read morePSM Monuments did my sister's marker in 2023. My niece highly recommended them. When I called I spoke with Natalie. She was so kind, friendly and so very helpful. When I finally found the picture I wanted to use I wasn't thrilled with what my husband and I were wearing. We were wearing just casual clothing on a cruise we were on. I had another picture of us from our formal night but didn't like pose as much. I couldn't believe they were able to take what we were wearing in the formal picture and use it for the picture I had chosen. It was absolutely amazing! I can't thank Natalie and PSM Monuments enough for making this very difficult time so easy for myself and my family. Sincerely, Denise & Family

My husband sketched our son's headstone and they replicated as perfect as we could ask for. Sergey…read moresaid we could do any shape and was very detailed about everything. If we were to change something how the maintenance might be. Also, it was finished in 6 months ontime for my son's birthday. I had a photo of Aven driving and Sergey edited the photo so it looked like he was driving the actual bus.

When the time came that I need this service I felt like I wanted it to be simple and respectful for…read moremy mom. Lassila made all that happen. Walked me through my options. In some cases the legalities. My 88 year old dad wanted me to take care of this, but they needed his permission for me to do that. Helped me get all the right paper work. Communication was spot on. They helped facilitate picking the ashes up closer to where I live. No question was too much. I struggled with whether or not to have an obituary for my mom in the newspaper. They have an obituary service on their website. Perfect. I sent the link to who I thought would want it. What I didn't know was how distant family I didn't know about could do a search online and find it. Then contact me to send their condolences. I price checked a few places and they were competitive, convenient and comforting.

During a very difficult time, Lassila Funeral Chapel showed genuine compassion, professionalism,…read moreand respect. From our first interaction, Eugene, our funeral director, created an atmosphere of dignity and care that brought comfort when it was needed most. All services were provided with exceptional attention and sensitivity. Eugene took the time to explain each step and ensured everything was managed with grace. His kindness and empathy were evident throughout the entire process, and it was clear the staff at Lassila Funeral Chapel truly cares about the families they serve. They also included after-the-services follow-up help to provide care to the family. We are deeply appreciative of the compassion and professionalism shown to us and definitely recommend their services.

They were very helpful in this difficult time. They answered all questions and made this process…read moredoable. I'm so glad I decided to go here with my GMA. It did take exactly one month to get her back but communication was great the whole time. We even asked for fingerprints so we could make a necklace and they took care of that for us. It was much easier then I thought it was going to be so thank you to all at Evergreen that helped me in this difficult time.

Amazing service and consideration to family members hurting for lost is very appreciated.read more

As a huge animal advocate, it was extremely devastating when we lost our fur-baby Elvis. Not only…read morewas our family grieving but our other fur-baby. Having the ceremony kit gave us a healthy way to process all our stages of grief. The kit contains a variety of experiences that are relevant for everyone at any stage of processing a loss of their pet. It helped our family and I am thankful for.

I cannot begin to describe how amazing Rebecca was with planning my wife's celebration of life…read more When I reached out to Rebecca, I was completely overwhelmed with where to start with the arrangement process. She started with an initial meeting and took the time to learn about my wife, tried to understand what was important to her, and pull elements of her life to incorporate into the celebration. Throughout the process, Rebecca was kind, understanding, flexible, and supportive. She provided appropriate suggestions to help make a memorial that honored my wife in the way that she had requested before she passed away, and I cannot express my gratitude enough to Rebecca for providing this gift to my family.