When you get a call from the owner, returning your phone call that is truly the best customer…read moreservice you can ever ask for. Doug was super nice to phone me on his vacation and he was most helpful. Super great person to help me. I have not bought yet, but I probably will and I highly recommend this company

Simple means of obtaining a simple cremation. Staff is very accessible by phone and email,…read morequestions are answered clearly and in a timely manner. Very easy. After my husband's death and my experience with the Cremation Society of Placer County, I signed up for my own cremation.

This place was so kind and patient with us they comforted us and they made us feel appreciated. We…read morerecommend them to anyone looking for quality service. We appreciate their sympathy and professionalism. Thank you Sweet Olsen Family Crematory. I give you a 5 out of 5 and I say you're the best.

They made what could have been a complicated undertaking very simple. Everything was clearly…read moreexplained. There was no "upselling", just respect for what the family wanted. The remains were treated with respect in a quiet and thoughtful manner. Highly recommend in your time of need.

I cannot thank the team at Honor Cremation enough for the care they showed my family during my…read moremom's cremation and memorial process. Losing a parent is incredibly hard, but they handled everything with such a high level of dignity and grace that it truly eased some of the burden for us. Communication: From the very first call, I felt heard and supported. They were incredibly patient with all of my questions and kept me updated every step of the way, which gave me so much peace of mind. The Process: I found their approach to be very modern, transparent, and straightforward. There was never any pressure or "salesy" feeling, just genuine empathy and a focus on what my mother and our family needed. The Memorial: They helped us navigate the details for her memorial with so much respect. Everything was handled professionally, allowing us to focus on honoring her memory rather than worrying about the logistics. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. I also really appreciated the honesty in their business model. I know it could technically be cheaper if they did every single thing in-house, but they intentionally use outside sources for certain steps to ensure everything is handled by specialists. I actually felt like I got more value this way because I knew I was getting the best possible care at every stage. It's also worth noting for other families that they don't have an embalming service; they focus purely on a dignified, natural process which was exactly what we wanted for my mom. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. Thank you, Honor Cremation, for taking such wonderful care of my mom.

Honor cremations is a legitimate organization. My family chose Honor Cremations and had a…read moresuccessful Cremation and Memorial with them. Customer service: 5/5 Value: 3.5/5 Execution: 5/5 From a service standpoint, they excellent. The team is available 24 hours via phone and text. For the majority of my work with them, they were extremely responsive, had good pass downs between shifts and team members, and worked to meet all our needs and timelines. They never pressured us into anything or upsold us. They just wanted to support whatever we needed. My family needed an expedited cremation and memorial all within a week of my family member passing and Honor Cremations was able to make that happen and get the paperwork done with the county in that timeframe. Honor's paid casket option was cheaper than other crematories and was a very nice, presentable casket. Honor does not embalm in house but has embalming providers they can work with. The only reason I would hesitate to select Honor again is because other crematories were more cost effective (up to $1000 cheaper for our package selections), but Honor did what they could to reduce costs and provide flexible options and offerings. I wouldn't hesitate to recommend them to others if service and empathy is a top priority.

Losing my mother was one of the hardest experiences of my life, but Diablo Valley Cremation and…read moreFuneral Services made a difficult time much more manageable. From the very beginning, their team treated us with compassion, respect, and professionalism. Rose was especially wonderful--kind, patient, and incredibly helpful throughout the entire process. She guided me through every step with care and understanding, making sure I felt supported and never overwhelmed. The drivers who came to my home were equally professional and respectful. They handled everything with such dignity and sensitivity that it truly lifted a huge burden off my shoulders. Because of their care, I was able to focus on grieving and healing rather than worrying about the logistics. I am deeply grateful for the kindness and support I received, and I highly recommend Diablo Valley Cremation and Funeral Services to anyone in need of these services. They truly go above and beyond during life's most difficult moments.

Diablo Valley was there to help me and my son at the darkest time of our life. They were…read moreprofessional and caring, and explained everything in a simple understandable way. They made us comfortable and allowed us th share information about our loved one, through our tears. They cared, they listened, they paused paperwork at times, and we completed everything with ease. Casey was "Amazing", and truly seemed to care. She made follow-up calls to ensure we were OK, and said not to hesitate to call for questions or support. They made us so comfortable that it felt like family. Thank you Diablo Valley

Yvonne (owner) was wonderful to guide us through this difficult time. She listened to our needs…read moreand kindly answered our questions without trying to sell us more than we had planned. Her prices are reasonable for quality service. We definitely recommend her.

I recently had a parent pass away. I called around to different funeral homes and found that for…read morethe services they provided, the price was really good. I called and always spoke to a human, in fact Philip is who I spoke to every time. Every call, he was very helpful and to the point, not guessing how to answer or wasting time with info I didn't need. I was able to get an appointment fast, and his time frames were quicker than other places I called. Everything went smoothly and was right on schedule like he said it would be. I explained that I was on a tight schedule, because I was from out of town, so I asked if there was a way to get the certificate a little early. Philip pulled through and was able to get me the certificates a day earlier than he originally said. That left me an extra day to take care of some of the things necessary before I had to leave again. A huge thank you to Stein & Sons for taking care of us during this difficult time.

Amy was wonderful, she made a very difficult situation a little easier. She was extremely helpful…read moreand compassionate, and I appreciated her so much. Thank you,

Amy and her team handled the cremation of my brother with such professionalism and empathyread more

Quality service. From initial consultation to final documents. Professional all the way around,…read moreand affordable. We highly recommend Adams Affordable Cremation & Burial.

If you're looking for compassion during the loss of a loved one, do not choose Adams…read more After my grandmother passed away, my grieving mother handled everything over the phone. Instead of being met with professionalism or even basic empathy, the owner decided to accuse my mother of being "rude to the staff." Imagine calling a grieving daughter to scold her while she's trying to arrange cremation services. Completely unnecessary, inappropriate, and honestly disgusting behavior for someone in this line of work. The owner was cold, passive-aggressive, defensive, and seemed more focused on being offended than being helpful. This business does not treat grieving families with care -- they treat them like an inconvenience. To make it even worse, my grandmother's remains were returned to us in a plain box, not an urn. No dignity, no sensitivity, no effort -- just a box. And if you think this is a one-time issue, take one look at the owner's responses to Yelp reviews. She consistently responds to honest feedback by personally attacking customers instead of taking accountability. She has absolutely no right to insult or make assumptions about people she doesn't even know. She has no idea who we are, what our family dynamic is, what our grieving process looked like, or what we were dealing with -- yet she speaks as if she does. That alone tells you everything you need to know about her professionalism. If you can't handle death services with compassion, maturity, and respect, you are in the wrong profession. I genuinely hope more families speak up and report this business, because no one deserves to be treated this way while mourning a loved one. Save yourself the stress and choose literally anywhere else.

I used Newton bracewell for my husband's cremation in 2009. At that time I requested a handprint…read morescan to have a piece of jewelry made by a company called Thumbies. I have worn it ever since. My mother died on June the 2nd and since they took such good care of my husband I had her sent to Newton bracewell for cremation and ask them to do a hand scan so that I could have the same jewelry made. I was informed by Raphael that they no longer do a hand scan only a thumb and then the company will enlarge the thumbprint into a handprint. I didn't think that was true but I believed him just the same. When I went to order my piece of jewelry I was informed by the company that they needed a hand scan if I wanted a handprint. I called Newton bracewell and was informed by Dane that they no longer do hand scans because it is too time-consuming and difficult and they don't turn out perfectly. This is not the information I was given and Raphael actually lied to me. He didn't tell Dane that I wanted a handprint he didn't give me the option for a handprint even if it didn't turn out perfectly I would have rather had a handprint than just a thumbprint. Although Dane expressed great sympathy for the mix-up I was devastated at being lied to number one and number two not having the piece of jewelry with her handprint on it to remember her by. There is no way for a do-over once they are cremated. It is finished and there's no going back. I cannot say how disappointed or sad or angry I am at not having that handprint to hold and remember my mother by. If you do consider using Newton brace well as your funeral home and you want a handprint to remember your loved one by I suggest you not let Rafael assist you and go straight to Dane and insist on having them try to do the hand scan. I would much rather have had a imperfect handprint then the nothing I have now.

The director was fresh out the proverbial womb. Spoke to my mom, brother and I in a very…read moreunprofessional manner. We requested Thumbies of my father, and I trusted that he would put it in the order. We've never done this before, we expected to have our hands held and absolutely babied throught the process because we are grieving. We are sad, angry, frustrated, and tired with just the fact my dad is dead, but to have THE Robert Bracewell tell my mom that the file for his thumbprint was corrupt and couldn't get the Thumbie for another couple weeks is downright abhorrent. It was the director first, but to have the owner double down on a blatant lie was too much. It was never on the receipt. The director did not put it on the order list, did not double or triple check DESPITE HEARING ALL THREE OF US SAY WE WANTED IT. I watched him write it down. Then he comes in with a fucking portable card reader and STANDS in front of my mom with it in her face, and said "your total will be XXX.XX today." That was my last lifeline to feel like my dad wasn't completely gone and I was lied to. Lies, liars, and cut corners. You should be fucking ashamed of yourselves for how you run this busimess. You will NEVER touch one of my family members again. Due to Yelp policy, I cannot delete the review on Chico's location. This all happened here at the Paradise location however; Bob still owns both of them.