We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the dealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard. read more

This place is a scam and believe the bad reviews which are the real reviews of this place. These cars are not put together properly and have many problems. They make an illusion of there inventory and I must urge all customers that have no experience to take someone with you that has some knowledge of cars. I highly recommend anyone that reads this post just not to shop here but if you are going to take this with a grain of salt at least do your due diligence and make sure your not being scammed. I believe any of there good reviews are family members or friends that leave reviews to support there business. IF anything businesses like this one should be held accounted for there scams but sometimes that can be difficult when they are very good at covering there tracks. Lastly I would just sincerely ask you to please do your homework, try to find someone that knows about cars and or just completely skip this place when buying a car. I promise you that you would be saving yourself by reading this post. read more

We were driving by here and thought we saw something that was on our short list of wants we were shopping for. We quickly walked around the lot and discovered it wasn't what we were after. One staff member came out to ask if he could help and we told him we were good. He asked what we were after and was very friendly and was not pushy so we told him what we were looking for. He pulled out his phone and told us what we had that was similar (very non pressure) and let us know they update the website regularly. Seems like a good place, staff was friendly and selection they had was small, but was good quality. I'd say they are worth stopping by to check out before you make your next purchase. read more

Thanks to Dylan for helping our son buy his first car. Excellent service and very friendly. We would definitely recommend. It was a good first car buying experience for our son. read more

Hoover Southtown - Used Car Dealers Near Me - Hoover, Alabama

Dylan at Hoover Southtown is amazing! Really helped getting my car and had competitive pricing!! Enjoyed the whole team with Jason checking us out! read more

EDIT - In response to dishonest Dylan: Dylan informed me that a person had the vehicle on deposit for some time and I offered that if it'd been a long time, I'd be happy to pay 1k over asking. I did not ask him to sell the car out from under anyone. And what he failed to acknowledge is that when he asked if I wanted to still buy the car, he did not in fact say "Hey David if you'd like to buy the car I am raising the price by 2k, are you interested?" -- he instead said "Hey if you'd like to buy the car, it's all yours", omitting any mention of the price increase until I'd already consented to them running my credit (came back stellar but he said he wouldn't be able to finance since I'm out of state - amateur move, he should have known this before wasting my time), and had already taken my time to arrange for a local pre-purchase inspection. If you read through their "hundreds of good reviews" on google you'll notice that most come from brand new accounts and give little detail.. they look like fake reviews. Check their reviews on Yelp or Carfax - very few and not exactly good. These people are pretty much first class cliche used card dealers read more

Hoover Southtown - Used Car Dealers Near Me - Hoover, Alabama

Craig had promised nephew that they back what they sell. They did not. After 100 miles, dash lights come on and tach stops working. Nephew calls Craig, who says that was not their problem. Does not even offer to help. Horrible service! read more

Thanks Southtown for making everything easy while buying our new family car. Dylan was amazing making this dreaded experience, very pleasant. Thank you again. read more

I have purchased several vehicles from Hoover Southtown. It's hard to find a car dealer that takes care of their inventory, customers, and employee. They do it all! read more

Bought an older car from here. Dylan made it easy and stress-free. As some of the other reviews have said, no one there was pushy at all, and Dylan seemed like he just wanted to find us the right car. Great place with great people, would recommend! read more

I can't express the trust that I put into Hoover Southtown to take care of my car needs. I have bought 3 cars through this dealership and each time have been so satisfied. My favorite part about being a Hoover Southtown customer outside of the relationship is the wholesale benefits for future work that needs to be done. I think that is something that stands out among most dealerships! Also, a big shoutout to Dylan Freeman for helping the car buying process be easy and stress free! read more

I can't begin to explain how much I trust Hoover Southtown. I have bought multiple cars from this dealership and have had an easy purchase process each time! I highly recommend. read more

Dylan Freeman is the man, helped my wife and I find the right car at the right price and even followed up days later to be sure we were satisfied. Would highly recommend using him or anyone at Hoover Southtown. read more

This dealer sold me a lemon and they lie and do not backup there warranty. Don't even do business with these ripoff car dealers.

The salesmen at this car lot really care about putting you in the right car! Dylan especially is so kind and helped me through the stressful process by making it fun and enjoyable, and also finding me the exact car I wanted. I will stick with Southtown for all my future care purchases. read more

Great customer service! Dylan was very helpful with the whole process, would recommend to everyone!

Great place to get a car, I love working with Dylan. This is the second car we've bought from them and we'll keep coming back. They're not going to waste your time. read more

Cannot say enough great things about this place and the people that work here. I've purchased 2 vehicles from them and will continue with them in the future. Dylan helped me find exactly what i was looking for and was willing to help with every question/concern I had along the way. Highly recommend!! read more

Great group of people. Doing business is so easy. It's like talking to someone you have know your entire life.

Wish I could give this place zero stars. My husband was home on leave from Afghanistan and we were driving by and a vehicle caught his eye so we stopped in. One of the salesmen, a younger guy, refused to show my husband a vehicle they had parked out front. He told us that it would be a waste of his time to show it to us. Presumably because we are a young couple. Too bad for him because my husband went on to buy the same vehicle, brand new, across town. read more

The nicest people! Jeff is terrific. We won't buy our vehicles anywhere else. Go see them and you won't be disappointed.

Amazing people! Very professional and go above and beyond for their customers! Helped me get my 2010 Honda even working with my crazy situation. Brads awesome! read more