Whenever I purchase a car, I try to wait several months before reviewing. That gives me a chance to really see if the car does not have any issues. In February, someone hit my Camry and totaled it. Because of this unfortunate incident, I found myself needing a car. With Covid-19, I was able to wait a few months before buying. In May, I decided I wanted a pre-owned Volkswagen. I look at several cars and I found a Jetta I liked at this dealership. I have had a Jetta better and I really liked it. I reached out to the dealership to let them know I was a cash buyer and I wanted to test drive the car. The test drive went well. The Carfax was good for the car. I liked the car, but I wanted them to come down just a bit. After some brief haggling, they did come down to a price that was acceptable to me. Since it was a cash purchase, it went smoothly. I would definitely consider visiting this dealership for a future car purchase. read more

We've been by this location once in the past looking at a used Jetta for a younger driver (first time driver). Car was worth dealing on, however they really weren't willing to deal on this particular car. Came back by here, again looking for a car for a first time driver, this time just checking to see what they had in stock and if it matched our short list we were looking for. Initially greeted upon arrival and asked what we were looking for, we let him know we were going to just look around and see what they had. He let us wander and when we looked like we were finished he checked with us to see if he could help in any way. We let him know we were good for now and he encouraged us to watch the website, that they update it on a regular basis. Even though we weren't able to find anything this trip in, they do have a large selection of used vehicles and I'd definitely recommend them to anyone shopping for a new ride. read more

April 2: I had an awesome experience at Royal Automotive today! I was assisted by Douglas Stephens, and he was fantastic! Such great customer service! The perfect balance of professional and fun. He connected well with both my boyfriend and me, and in the end, led us to a great deal on a beautiful vehicle. Thanks, Douglas! Kia Ora! April 26th Update: my vehicle had an issue that required mechanical service. I took it back to Royal since I had only recently purchased it, and they have been incredible. Never have I seen such determination to get the vehicle fixed. Douglas is hands down the best person with whom I've ever worked in the car industry. I cannot express how appreciative I am of him and all the hard work he has put into getting my vehicle fixed (and to no charge to me). It honestly felt like all his care and attention was going to me. This above and beyond attitude is what a great salesman should look like. I recommend him to all my friends, and the next time I need to purchase a car, I am going directly to him regardless of where he works. read more

We were passing thru the area on our way back to Florida and noticed they had VW Passat TDI SEL on the lot. We called spoke with John he confirmed the car was available so we stopped in. We got the car fax no collisions, took the car for a drive and I fell in love. The car rode smooth on the test drive no pulling left or right.. ice cold AC Brand New Tire's and interior was clean. All emission recalls had been completed with a 2yr unlimited miles warranty for a certified automobile. This is an awesome warranty since my husband drives 1.5 hours one way to work. John Reynold was a delight to work with! Aaron Hawk helped us close the deal and we were in our way back to Florida. read more

If I could give this place 0 stars I would. The service department is virtually impossible to deal with. I will say it is not the associates faults. The manager of the service department Leisel Hancock is literally miserable to work with, I'm surprised my hair isn't grey after dealing with him. I feel so bad for the associates who have to work with him. read more

********DO NOT LET THEM SERVICE YOUR VEHICLE!******** I recently took my 2008 VW Passat in to have the "check engine" light diagnosed and the issue repaired. I paid them $400 to fix the issues they pointed out. The VERY NEXT DAY on my way to work, the light was back on! I took it to Autozone and the diagnoses they gave me was the same reason code for an issue Royal supposedly FIXED (and kept my vehicle overnight to do so)! I emailed Drew and set up another appt immediately. They wanted another $170 to fix the issue that they already should have repaired (evaporate emissions leak). I refused to pay them and left after they were expremely rude to me and refused to own up to their failure, poor service, etc!!! I told them I would be calling to speak to management. Hrs later they called me to apologize and tell me they would be footing their bogus "bill." Here's the kicker!!! Three days later I noticed my car started rough. I had a nearby mechanic to take a look and he showed me my oil dipstick (which had been changed at Express less than 400 miles and 3 wks prior) it was COMPLETELY BONE DRY!!!!! I had to put over 4 qts in it before I could start it up again!!!!! read more

Go elsewhere. Purchased a 2013 Tahoe from Royal. Advertisement said it came with Sirius satellite radio. Got the vehicle home and Sirius did not work. Sirius finally determined that the radio was not, in fact, equipped to receive signal because there was no tuner. Called Royal multiple times to request that they install the parts necessary to receive Sirius as had been represented. NOTHING. I called and texted multiple times but all I got was "I'll talk to the service manager/sales manager" and call you back. Nothing. If Royal is going to advertise that a vehicle includes certain features, it should. If it doesn't, then Royal should do whatever it takes to make it right. Instead, Royal gave me the runaround, apparently content with having made the sale. read more

I bought a used car here with low miles ( under 50,000) . I have had the car a week and the alternator has went out in it . They sold me a warranty for 1200.00 and failed to tell me that each time it broke down it is a 300.00 deductible. The bolts that hold my rear tag where stripped and had to get a gator socket to remove them. Stay away from these guys it seems the mechanics / sales have no clue what they are doing! read more

This review is for the VW service center and the Collision center at Royal Automotive. Let me start by saying only take your car to these people if you dont care about your car at all or if you want to torture your car. I had a minor wreck whcih did some mechanical dmaage and some body damage. After the collision center misinformed me of part availability I chose not to have the body work done by them, I also requested that all parts that come off the car be put in the car for my use later. The car was taken to the srevice center for mechanical repairs which would have been fine until I came to pick the car up and found that they put a new tire on a bent rim and forced balanced it instead of replacing it and they put my two worn tires from the back (just had a rotation before going to them) on the front of my front wheel drive car even after they knew I would be driving the car over 7 hours back to SC. How dangerous is that? Were they trying to kill me? lastly, when I arrived to pick up the car I also noticed many of the parts that came off the car were not put into the car and were in fact missing, I am still waiting for them to ship me the drivers side fender. The parts that wree put into the car were damaged much more than they were after the wreck. It looked as if they kicked the parts off my car, there were scratches in the body panels and mounting tabs snapped off rather than being unbolted. Dont go there, and if you buy form them get it serviced somewhere else. read more