They are rude, unhelpful and condescending. I will drive to HSV or Atlanta to have my car serviced…read more I had asked for help fixing my 2021 Volvo. They said they needed to contact the manufacturer and they'd call me. They didn't. A week later I followed up, but the manager was out and they'd call me. I waited a few more days and the same rude man said didn't get you my voicemail. There was no voicemail left. Expensive nice car but find a different dealer and service center.

So I had my moms 2004 Volvo station wagon towed here because it stopped on us at the grocery store…read more Surprisingly, the Volvo service techs questioned my logic for bringing my Volvo to them. And when I was deciding whether to trade it in or keep it to get it repaired, they kept calling my salesman and rushing me; even going as far as to tell me to pay the 135.00 for the diagnostics and take it elsewhere. Even the salesperson wouldn't budge off giving 500.00 for the car. ($750.00 would have sealed the deal). So I decided in getting the car fixed and 1300.00 dollars later, my car is back rolling.... but I rolled it down to Hendricks and bought a 2019 Impala. Needless to say I'm done with Volvos and done with Royal Volvo....

We had a recall on out 2015 GMC Acadia for a driver side airbag. I called Royal last week to…read moreschedule an appointment. They informed me that service was first come first serve but that they did have the part in stock and I could stop by whenever was convenient for me. We got there this morning at 06:55, we were second in line. The service doors opened promptly at 07:00. We were greeted by a gentleman at 07:05, when it was our turn. He took our information and said that it shouldn't be "too long". He directed us to the waiting area and offered us coffee or water. My wife and I sat down and watched the news and chatted for a minute. At 07:30 we were called by the same gentleman and told our Acadia was ready to go. He had it out front, with the AC on waiting for us. He said it was a warranty recall and he would take care of the paperwork after we were gone but didn't want us to have to wait any longer. He thanked us for stopping by and we were on our way. Pulled out of the parking lot at 07:35. Not sure what kind of repair this was or how long it typically takes but was impressed by the customer service and friendly employees. Would highly recommend! Thank you Royal GMC!

I bought my Buick enclave from here almost 10 years ago and I've been coming here to get my oil…read morechanged for the past several years. I usually come on Saturday morning and get there before 8 o'clock when they open so I won't be waiting too long. My enclave had a recall on the airbag and I've been waiting for the airbag to come in. I've been dealing with Ralph Daniel and he is so professional and always gets back to me. The lobby is very nice with free water bottles and coffee. There is also a charging station for phones. Always come here because I know I'm gonna get my oil changed correctly. It's a little pricey, but worth it for the piece of mine.

I've been doing business with Hendrick Chevrolet Hoover for several years now, and at this point…read morethey might as well put my name on a parking spot. I bought a truck here in December of 2020 and came back again in 2025 for a Corvette--because apparently I make excellent financial decisions when I walk through their doors. But the real reason I keep coming back is the service department. Every bit of maintenance on my vehicles has been done here, and they've never given me a reason to even think about going somewhere else. The folks in the back always treat me right--professional, friendly, and they don't make me feel like I need to bring a sleeping bag while I wait. Quick, prompt service every time. People ask me all the time why I don't just get my vehicles serviced locally, like at Tuscaloosa Chevrolet. I tell them the same thing: I like knowing when I show up, I actually have a spot and a plan. Being able to schedule an appointment beats rolling the dice with drive-up service and hoping for the best. And I'd be leaving out an important detail if I didn't mention the handheld donuts and coffee--they're a nice touch to help feed the fatty cells and wake up some sleepy eyes. Truth be told, I don't even wander too close to that area anymore... those donuts are just a little too tempting. At the end of the day, I've never had a bad experience here--and when something works this well, I'm not about to "fix" it by going somewhere else. As long as I'm driving vehicles I bought here, they'll be the ones taking care of them.

In a world where excellence customer service is hard to find, Hendricks Chevrolet has figured it…read moreout!! Excellent service in the service department from the time you arrive until you leave.

This is about and for your salesman James Scali. Sounds like this man is a genuine blessing to…read moreyour company and you should probably hang on to him. The way he interacted with a 6 year old, t1d, named Myles is commendable. Thanks for going above and beyond with this family! My guess is you treat all of your customers this way, but to see you go to the extreme of trading matchbox cars with this little boy, warms many a heart of those of us who live with t1d and follow this sweet family. Thank you again from the bottom of my heart!

I purchased a 2023 GMC Acadia from this dealership and it been the worst experience I've had and…read morewith this being my first time actually buying a car on my own I'm very disappointed! My salesperson is as inexperienced as I am! I got the housing for key fobs with no programming done on site, so when I go to certified locksmith to get them programmed I found out that they gave me fob shells with no motherboard in them so they can't actually be programmed! Fast forward I'm sitting here at the dealership today 9/24/2026 getting the worst runaround ever about actually getting at least one working fob! Service is horrible!!

Melanie was great! They have a lot of nice cars and she let me look around without pressure, and…read morelater she asked me questions that helped me find the right car. She helped me with all of the paper work which was nice, since I was a first time buyer. I highly recommend Hollywood Imports.

Unethical car dealer. Tried to buy truck from them. They didn't want to give me much for my trade,…read moretypical with car dealers. I left and decided to buy the truck anyway. Text the sales kid and ask how much they wanted for the truck, cash. He said he's working on something for me with the owner. He never called me back so I call him the next morning and he tells me they sold the truck. What a sleazy car dealer. Buyer Beware! Stay Away!

We have been customers of Hendrick for decades whether it was Jeep or Chevrolet. Had the BEST…read moreexperience again recently at Hendrick when again trading in a 2017 Jeep for a 2026. Tanja was patient, knowledgeable and helpful as I changed my mind about which model I wanted a week in. She and Chandler made that transaction seamless, as well. Service Dept. also excellent. Scott Anderson and the whole team make routine service visits quick and easy.

Worst experience took my vehicle in to get my brakes done. They lied and said my rotors needed to…read morebe done and that was a complete lie. Apparently they just wanted my rotors. I told them I wanted the same ones to go back on they didn't communicate that they were on back order. They made the decision for me to put rotors on that weren't compatible with my brakes. So it wore down the ones I bought. Now till this day I'm having issues with my braking system because they lied and didn't return my rotors after I said I was not satisfied with the ones they chose because they were dented and not slotted. It makes a scrubbing noise and squeaks worse than it has ever done before. Cody assured me he was going to fix it. Nothing was fixed just made worse. They destroyed the joy of driving in my vehicle.

cj was great!! Very helpful. Also, whoever is in charge of the playlist in the dealership needs a…read moreraise and a bonus asap

If you're buying a car, do yourself a favor and ASK FOR CJ!…read moreCar buying can rank somewhere between a root canal and assembling IKEA furniture with missing instructions--but CJ somehow made the whole experience actually FUN. He was friendly, knowledgeable, patient, and never once made us feel pressured. He answered all of our questions, kept everything moving, and put up with us through the entire process--which honestly deserves a five-star review all by itself. CJ has the perfect personality for this job: professional when he needs to be, funny when you need a laugh, and genuinely interested in making sure you leave happy with your purchase. We drove away in our new Palisade feeling like we got exactly what we wanted AND had a great experience doing it. 10/10 would buy another car from CJ. Although, CJ, after this one, my bank account says we probably shouldn't see each other again for a while. Seriously--if you're shopping for a vehicle, ask for CJ. He's your guy!

We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the…read moredealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard.

We were driving by here and thought we saw something that was on our short list of wants we were…read moreshopping for. We quickly walked around the lot and discovered it wasn't what we were after. One staff member came out to ask if he could help and we told him we were good. He asked what we were after and was very friendly and was not pushy so we told him what we were looking for. He pulled out his phone and told us what we had that was similar (very non pressure) and let us know they update the website regularly. Seems like a good place, staff was friendly and selection they had was small, but was good quality. I'd say they are worth stopping by to check out before you make your next purchase.