I have been here several times before. Michele has always been AMAZING! This time, I saw Britney…read more Now, I was an RN for 13 years and NP for 3 and know how these visits should go. I went due to extreme bilateral flank pain. I thought I had a kidney infection. They brought me back and checked my urine. Britney comes in and says my urine was clear, only some blood. She did not examine/touch/ look at my back to see if it was musculoskeletal. She listened to my heart and lungs, and that's it. Prescribed me antibiotics anyway and get this...gave me 6 Naproxen. I mean...6?! I don't go to the doctor EVER. I hate going so when I do, it's severe. My back is still hurting, and the appointment was a waste of $50. At least give me 20. I never in my life prescribed someone 6 Naproxen. Guess I'll just have to keep living with this pain.

Very slow and somewhat rude staff. Walked in and was third in line and still waited 90 min before…read moregoing back and of course another 30+ before seeing anyone. Doctor lady was very sweet and kind but the rest of the staff needs some sugar

I have used this urgent care many times over the years and always had excellent service…read more When my husband broke his toe(which needed surgery) they took great care of him. X-rays were taken and she (our DR) showed us the break and explained everything. She let us take a copy of the X-rays with her report and advised us to go to ER. Having that information sped up the ER process. This is my go to place for minor emergencies- I would highly recommend!

The banner at the top of their website reads COVID-19 TESTING AND VACCINATION CENTER. Really??!?…read more...So I called at 7:00 to see if they were still testing, as they close in one hour, at 8:00 pm. No answer. I figure, they must be so swamped they can't get to the phone. No available appts online for the next two days, and unable to check beyond that. So, I get my child into the car and drive over, arriving 7:10-7:15. Are they closed? Looks like a ghost town (see pic). Nah, it's just dark tinting on the windows. Door is unlocked, waiting room is quiet and empty! Lucky us!! A young lady is behind the front desk, and asks how she can help. "We're here for COVID testing." She replied, "We stop doing that every day at 2:00, because ... so many people have COVID." (HWHAAA--?). I said it would've been nice if she'd answered the phone and let me know that before I made the trip, or if they had noted it on their website, to which she replied, "Yeah." Customer service seems to be a foreign concept here. I guess the reimbursement for COVID testing isn't worth their time. My first and hopefully last visit to Maxem. Don't waste your time here- head to AlphaCare - no wonder they were fully booked tonight. Unlike Maxem, AlphaCare seems to want to help people!

Went in unexpectedly with a laceration that needed stitches. The front desk clerk was very rood…read morewhen I needed help signing in to the portal. The instructions stated to do one thing, but that option wasn't there. Come to find out it skipped over the step where you have to swipe up to get to that screen needed for the instructions. It almost seemed as though she either hated her job or had some sort of vendetta against me after that. Most of the staff were having a good time laughing and carrying on while patients waited in the waiting room. Very unprofessional. The actual nurse doing the stiches was the only one that was professional. Surely, she was getting the brunt of the attitudes once the patients got to her. Fire the front desk receptionist.

Welcoming, speedy and caring. I'll go here instead of my primary when I can. So nice to get some…read morefriendly care when you are sick.

Don't go here if you're sick. I forgot that this place is not on the same page as the rest of the…read moreAlpha Care clinics.