Cute little rooms had everything I needed, including a tea kettle, shampoo, soap, and body lotion…read more The yard in the back is adorable with a tree full of apples. Lastly, the breakfast spread in the morning was divine. I don't know if I was just that hungry or if it was just that good, but the bacon and sausages were amazing! Also provided: eggs, beans, toast, pastries, cereal, juices, and coffee. In short, pleased with everything - a wonderful welcome to a new country. Oh yes, the hotel is also conveniently located close to a train/tube station, multiple convenient stores, and tons of restaurants.

Zuzana help me book a night here...the website originally booked an apartment for NEXT year, yet I…read morewanted one for this summer. She and I talked about what was available, and we reserved two adjacent rooms for my husband and I, and a room for our pre-teen daughters. Check in was smooth, the rooms were small but clean and cozy, and the breakfast was pretty good, by American standards. Parking in front was ample (it was mid-July) and the tube station was about a 5 minute walk. The rooms were not air-conditioned, and though fairly cool outside, even with the provided in-room fan, it was pretty darn warm! As to be expected, no elevator/lift, so be prepared to carry luggage up stairs. I would DEFINITELY stay here again, especially if I had a car to park! Thanks, Zuzana!!!

When I chose this place for my wife's two week trip to London this summer, it was partly do to its…read morelocation and because it was rated as a BW Plus, what a load of crap that is. This BW is by far the worst I've ever dealt with in the three plus decades I've patronized them. By BW normal standards, it falls completely short and the "PLUS" status should be removed, it is not that. From the shoddy interior conditions throughout and basic undone maintenance, to the poor uncaring staff, the unchecked stealing housekeeping service and the aggressive chauvinistic threatening management. This place is a complete ZERO and I have file a formal corporate complaint against them because of these events. Briefly, the housekeeping service while in my wife's room unattended stole her newly purchased very expensive Philip Treacy (the queens milliner) hat. There was no sign of forced entry and no one else had been in her room. After returning to the room from being gone all day, the zippered bag containing the headpiece was gone. As well the locked suitcase had been tampered with. Frightened and alarmed she called the front desk. To her dismay they offered no help. And insinuating that she was lying. She had to call the police herself to file a theft crime report and the hotel staff that evening did absolutely nothing to offer help or even empathy, unbelievable and unacceptable actions on their part. Afraid for her safety and made to feel uninvited and uncomfortable, we got online and secured her another hotel a few blocks away that evening as it was well past 11 pm by this time. Her bed was still unmade when she returned and she had to ask for the front desk for sheets to make the bed herself that evening on top of everything else. The next morning, she is waiting for the "general manager" Ronnie Cherian, I use that term lightly, finally showed up and my wife begins to tell him what happened he asks her to his office and then closes the door. At this point behind closed doors, he accuses her of lying to defraud his hotel, and as well becomes aggressively hostile and chauvinistic trying to intimidate her through this brief but frightening experience for her. I assure you, he would not have spoken to me that way or any other male for that matter. She felt so unsafe and his aggressive violent behavior towards her made her feel so threatened and violated, that she left his office as quickly as she could and left this hotel entirely two days early, moving to a much safer place and with a more professional compassionate staff at a hotel nearby. This Seraphine hotel, the staff and management are the worse. Lodgers beware, this is not a Best Western Plus on any level. Ronnie Cherian should be ashamed of his behavior towards a female patron. His staff is by far the most non customer service oriented ever encountered in all my years of travels. Additionally: The entire 14 day stay was billed up front when she checked in? I've never had a BW do that before ever. Even charged in advance on the future days not even used too? And charged a security deposit on top of that! What a scam. Poor shoddy tiny room quality for the money's spent. Dirty stained furniture and nasty funky stained carpeting throughout. Dirty un-maintained rooms, an unchecked stealing housekeeping service, unprofessional staff and an aggressive abusive chauvinistic management. This is not a BW+ in any way, with very misleading photographs of the property as well. As I said earlier I have contacted Best Western corporate offices and filed a formal complaint against this business, the staff and Ronnie Cherian in particularly for his aggressive abusive behavior. And spoken to my credit card company used on this trip to see what my legal options are against this organization. *Lodgers Beware, don't let your loved ones make the mistake of staying here, you may very well be jeopardizing their safety. I would not want my daughters or wife staying here unaccompanied having experienced what I'm dealing with now. 1 Star - because there is no zero. 00567

this hotel is in no way of Best Western Plus quality and the website images are exceptionally…read moredeceiving. There are stains on the floors throughout the hotel and breakfast furniture. My room had a hole in the carpet by the bed and stain by the door. The wall paper was peeling off the wall in a large area and there was black mold in the corner of the widow by the ceiling. The curtains fell down once but the cleaning staff ignored that and I had to fix them myself. The room was the length of the old worn out twin size bed in the room and basically that wide. They didn't use sheets that fit my bed, a oversized mattress cover hung off the sides and a flat sheet was tucked in with no other sheet or blanket provided except a duvet. I had to request a top sheet every time they made the bed and use a blanket I had with me, as providing only a duvet as bedding in summer. One night they just remade the bed with the dirty sheets so I had to get sheets from the desk and make my own bed that night. The furniture was scratched up and worn in my room and the breakfast area. The bathroom lighting is too dark to use for make up. The water is scalding hot if you aren't careful. The WiFi is inconsistent at best and totally nonfunctional on many occasions during my extended stay and it is totally unprotected without a password. Also there was rarely more than one person working so the front desk was often unattended, leaving the front entrance unsecured.

Lots of noise with mall right below, no ice for rooms, no fridge, no microwave, rooms very small,…read morebed uncomfortable, room heater would not stay set would kick on middle of the night and sweat you out, and they do not refund nights if you cut your trip short- even if they are fully booked and given a week notice. No customer service. Would have changed hotels but husband working at the Copper Box.

Stayed here for several nights when we were vacationing in London. It was our home away from home…read more Fabulous location! It is located right next to Westfield Shopping Centre!! Easy walking distance to the Tube (Subway) station. Made travelling everywhere much easier and convenient. Comfy bed. Friendly staff. Reasonable rates. Would definitely stay here again in the future. If you do not mind staying a little ways from main London, then this is a very nice hotel to book a room at.

Great luxury hotel, with an excellent location in Knightsbridge ! Loved every minute of my stay…read morethere... Good value for money for a London hotel, I was able to book through my mobile on their website...

This hotel is possibly the worst run hotel I've ever encountered. My reservation was cancelled not…read moreeven 24 hours before my departure. When asked why this was the woman on the phone said they had overbooked. I pointed out that this was not a smart way to run a business and asked for help finding another hotel. She said everything was booked and could not help me. When I said that this is very poor management, the girl on the phone agreed with me and then proceeded to tell me that they were indeed the worst hotel and I should find somewhere else. I was baffled. Save yourself from the horror of dealing with these people and don't book here!

Great hotel. Pros: super clean and modern…read moreSafe Everything worked! Super affordable. Breakfast was delicious and great spread. Close to tube stop Friendly staff Cons: we reserved a double bed and was given a pullout sofa bed super uncomfortable. The did kind of fixed the situation with an extra comforter. Which was greatly appreciated. Wifi sucks! Tips There's a small convenient store open til late with reasonable prices. Go across the street for wifi.

Location, value, and excellent customer service. By reserving through a travel website, we paid a…read morethird of the posted rack rate of 275 pounds per night, so it pays to shop around. Clean rooms, good linens. Our room faced away from Finchley so was very quiet. Amazing buffet breakfast, free wifi, and the manager gave us late check-out (12:30) for free. Tube station across the street. My new favorite place to crash in London.

It is strange that so many tourists pass through Hampton Court every year to see Hampton Court…read morePalace, but there are so few hotels around the area - I would have thought that there was the market for them. I guess the Carlton Mitre Hotel has that all sewn up. If I were a visiting tourist with some money in my pocket, I would come here. This is a very proper, traditional hotel; the building dates back to the 17th Century, and there is very much an element of grown up sophistication to the hotel. When my brother and his wife came to stay we once put them up here for a couple of nights- they considered it a real treat; they were very well looked after. The rooms do cost - from around £130 -£270 a night. These are the advertised rates, but they do special offers from time to time. If you want to check out the hotel, but not stay over, you can book out the conference rooms for business meetings, or visit the two restaurants, Hamptons, or Rivers Edge Brasserie which are situated in the hotel.

I am really struggling with the concept that this is a 4 star hotel, or that this can be defined as…read moreluxury accomodation. I've stayed in motels that have been in better condition to be honest. Carlton Mitre has a fantastic location, but so many things let it down. Perhaps once a upon a time, this was deemed to be luxurious, now it is only disappointing. Firstly - the room. Drab, and definitely had better days. The deluxe room we had had a bed with a ridge running down the middle (rather uncomfy) where two beds were pushed together. On the upside, we did get 2 chocolates upon our arrival, and we did sleep well despite the bizarre nature of our bed. The bathroom - some rather odd stains around the sink stem (rust?) and general black marks on the filler around the tiles. Not really the most pleasant of rooms to clean in. The public toilets in the foyer were not much better. The bar - closed at 10:30 on a Friday night. With a wedding party booking out the building. So have no idea what that place was like. Staff - when enquiring where we could find food at such a late hour, told us to walk across the bridge. It would be nice if the staff on front desk knew the local area rather than fobbing us off with a vague answer. Where a chemist was... over the bridge (nearly 2 miles away as we discovered). Food - we only had breakfast. And it was awful. Nasty cheap bagels, barely toasted, with sloppy, runny tasteless eggs. Cheap feeling overall. On the Sunday, despite the same breakfast menu from the day before, the duty manager would only serve us tea, as the rest of the food was buffet style (including coffee) - served with a side of rude. Breakfast food that had sat in a hot plate for too long. Oh well, at least there was fruit to be had. Overall, I haven't had the widest experience of hotels, but I've stayed in better and for less money. Given the number of people who stayed over this weekend, I would imagine there was enough profit to maintain better upkeep of a so called 4 star establishment. Definitely wouldn't return.

We had a private dinner here for 20 people. Sunday night dinner three courses, every course was…read morebetter than the one before. Our team of waiters never strayed and took great care of us all evening. The private room on the 2nd floor is really gorgeous. I would highly recommend this venue for a private affair.

Gordon Ramsay, once again, proves posh, elegant, and sincere near Regent Park in London. The…read morerestaurant, York & Albany is listed on yelp, but townhouse on the 2nd and 3rd floor are missing from the listings. I secured a reservation for a classic room @105 pounds per person that included a full Ramsay style breakfast. We stayed two nights. Having stayed six nights in South London, I splurged on our last two nights in Camden before returning to Florida. My 13 year old daughter and I enjoyed two regal nights in this authentically designed and decorated room located just above the impeccable dining experience York & Albany. Our room overlooked the skylight above the dining room, granting us a bird's eye view of the plates below. I felt perfectly situated. No detail of the townhouse is overlooked. The key and lock seemed to be original to the late 18th century building. The crown molding throughout made me feel like a princess. All of the windows opened, even in the large bathroom, three steps below the bed and dressing areas. The wardrobe came from the same period with a mirrored front and wood hangers. I could imagine myself a Duke being dressed by a valet. Downstairs, at a table just outside the restaurant, I enjoyed a glass of wine, watching for my friends from South London on the C2 to join us for a stroll to the London Zoo. It was a glorious day. The service at York & Albany is sincere and friendly. I enjoyed my first pimm while I munched on tiny fried whitetail fishes. OMG keeps coming to mind. I'll dream of returning for years to come.

Spent a few nights here and my stay was absolutely wonderful!!! The beds are warm and the…read morebreakfasts are fabulous!!!

Part of the Handpicked Hotels chain, this one is based very centrally in North London. They…read moreprovide a complimentary shuttle bus to the nearest tube station so you can be in Central London within half an hour. Some good packages on offer, very reasonable for a London hotel, including champagne, a la carte dinner, and a la carte breakfast (the best I have had in a hotel chain!). Definitely, you must try the honey, made locally and served still in it's honeycomb. Honey in a jar will never do again! Julia Hand is the owner behind the relaxed luxury of this brand, prevalent in all her 21 Hand Picked Hotels. I love her brand.