Their attention and care is excellent, and the quality of their hearing aids is wonderfulread more

I highly recommend Michael Gordon from the Monroe office. I arrived and they had me fill out a…read moreshort form and then saw me within 5 minutes. Michael is extremely knowledgeable and explains every detail of the testing and answers any questions you may have. He is extremely personable and can relate to people very well. The testing is very thorough and best of all the consultation is free. I also received an offer for a $15.00 coupon for Amazon that I had to bring with me to my appointment and it gets E-mailed to you. All in all, an excellent experience!

The entire process is quite comfortable from the entire staff's welcoming patients with respect,…read morecompassion, patience, and understanding to Dr Jennifer Elfert's exceptional and astounding prowess and knowledge toward the field of audiology - Her demeanor professionalism is matched by her easy and sincere personality that erodes any apprehension - It may sound like a cliche about treating one like family: yet it goes further than that as their genuine care and concern, their honesty with diplomacy, and affection is unparalleled to any medical and healthcare facility

Was not very satisfied with my visit. I did not get to see a doctor which I expected to based on…read moretheir website info about two doctors. The person I got to see seemed very nice and introduced herself with a first name only. She gave me a hearing test, made me a custom white noise program, and said I should follow up with an ENT. I was left wondering if I should have just gone to see the ENT that my GP's office suggested.

I Was see twice by Robert Mignone. His meds did nit help one bit. He probably spent less than 15…read moreminutes with me, and when I saw what he has charger from my health insurance, he had charged for 45 minutes. He did not explain anything about the drugs he has prescribed and if they would interacts with other drugs I was taking. He seemed to be in a rush bot times, and most of all, he has terrible bedside manners. Not only was my visit a rip off, he could not diagnose the problem. After two visits, he said that I have to see a pulmonary doc for my throat irritation. I f there was a "0" star, I would give him that.

Not really sure how I feel about this practice. I was seen on time, which is always a plus. I saw…read moreDr. Mignone, which I felt he was kind of rushing through appt. I had gone due to having an ear infection for a few weeks and dizziness. I wouldn't say he was dismissive, but before I could full explain my symptoms, he told me a diagnosis and that I would need vestibular therapy. He was friendly, I will say that but I felt like he wanted the appt over. He did mention two surgeries that they perform, if I wanted, instead of using a nasal spray. He didn't push for the surgeries, which I appreciated because I've gone to other doctors who will. I would probably give them a second chance if I need an ENT

After posting my prior review, I went back for an adjustment. Keri, the Manager and Larry, the RUN…read moreEVERYTHING guy were understandably not happy about my review and said I should have spoke to them. I just didn't know who to talk to. Keri made some adjustments to my hearing aids, providing a much better fit. Time will tell if it improves my hearing, but she has said that if the improved fit doesn't improve the efficacy, we will continue to work on getting the hearing aids to do what they should be doing. Larry and Keri are very pleasant, and truly seem to want to make sure that I become a totally satisfied customer. I am happier than I was a few days ago, and hopefully when I have given the hearing aids a workout in different environments, I can say that they do exactly what they should be doing - enable me to hear everything I need/want to hear!

Beware of your wallet being taken advantage of. My elderly father had top of the line hearing aids…read morethat cost $6000 from Penta. Before they were even out of warranty, the audiologist suggested a newer model to the tune of $7000. We had another audiologist check them out and were told that the new top of the line model was overkill for my father. Penta never gave him options, just told him he needed these newer hearing aids. And, by the way, he never could hear better when they were "adjusted" almost every month. Can you say rip-off?

Dr. Kay may well be highly qualified but how his office operates made me look out for another…read morespecialist. At both locations, be prepared to wait a long time without explanation or apology (unless you ask repeatedly) and listen to front staff discussing confidential matters. Despite these misgivings, I went for a follow-up appointment - which didn't happen because there was an issue with my name in the software they use. All through the repeated text/email updates and the portal pre-registration, my name was correct. Why this glitch, god only knows. My choice was to wait until they could figure it out, or reschedule. While having listened to the front staff discuss the issue loudly and at length (without realizing they were talking about me, as if I was not sitting there RIGHT in front of them) without telling me why I still wasn't being seen, I decided I had no more patience. Oh and when a doctor tells you he's looking forward to confirming a rare case of *** in you (for his own development?) after just having told you it could potentially be a tumor - and you put him straight by saying "well, I hope it doesn't get confirmed!" - his bedside manner needs work.

Excellent experience. Punctual, staff was wonderful. Dr. Kay explained everything in a way i could…read moreunderstand. Audiologist was terrific. Highly recommend.

The staff at Becker ENT is wonderful. I explained my situation and got an appointment that same…read moreday. Dr. Conner is efficient, knowledgeable, friendly and I never felt rushed.

I had my first appointment with Dr. Navarro today and was very impressed. He greeted me nicely…read moreupon entering the room with a smile and professionalism. He explained that he was going to check my ears if both were impacted with wax in my ear canal. It was my left ear that was clogged and he then took out his ear tools and "vacuumed all of it out" in a few minutes. Also, Dr. Navarro had a sense of humour which I like in a person. My hearing improved immediately and no longer had a full ache in that ear. Thank you Dr. Navarro.

Doctor has Zero bedside manners, no patient sensitive language, lots of EGO with zero help.read more

Very good audiology department. Friendly outgoing and they actually do rehearing measurements. Most…read morehearing professionals don't do that. Well worth the visit well worth the time. Friendly audiologist outgoing makes you feel comfortable being there. Good excellent at explaining how you should use your hearing aids. I urge people who have hearing loss to go there. I know I will return. Comfortable waiting room with the coffee machine who can beat that.

Feb first week, 2023:…read more Even after repeatedly mentioning before and during my appointment that I needed just ear cleaning, the office ( per Dr Kay's advice) performed all the tests they had and charged me for that.  Listening and being sensitive to what the patient is asking for and explain why the tests are being performed was not done.

Took a shot of making an appointment at this office (Part of Penn Medicine) to consult regarding my…read morefrustrating ENT issues (Eustachian tube, tinnitus, pain, vertigo etc.) As soon as I walked in a man in a white coat approached (later found out it was Dr. Kay). In a few seconds he was on the subject of hearing aids. "Have you ever gone skiing and demo'd the skis?" He said. "No, I replied, but I've demo'd tennis racquets". Looking at me like I was a ripe candidate for a sale, "Well, you can demo hearing aids here...let's get you into meet our Audiologist." Before I knew it, much to my surprise, I was suddenly a hearing aid candidate which was not what I was there for. Yes, I do have some age related hearing loss, so I figured I'd go along with it. I tried a couple of different brands and found it all tedious and uncomfortable. My reaction to wearing hearing aids was met with "Your reaction is not something we usually find with our patients". I won't bore you with what happened over the next couple of weeks, suffice it to say...my eventual purchase of hearing aids from Costco was more thorough, more technically sophisticated, more sensitive...not to mention a more realistic expense than my experience at Dr. Scott L. Kay. I bear no bad feelings to Dr. Kay (although his behavior seemed odd - at one point during my check out he and an older woman were seated behind a screen, either observing or "hiding", it was weird.) I sorta felt like a fly caught in a spider web. What's more there was no mention of the issues I came in with. My major complaint, one that seems to being growing steadily since I move to Monroe a few years ago. An area mostly populated by senior citizens. An overriding sense that senior health care is "get 'em in and get 'em out, collect those fees" attitude that is disturbing. Multiple offices, double booking to the point where elderly patients waiting 30, 40 minutes in examining rooms waiting for their 10 minutes of attention. Regarding Dr. Kay, something is up over there and I would not recommend him. In any case, so much for my omnipresent ENT issues. The search continues.

Since I started going to Hearing Life I have been very pleased with them. The audiologist is very…read moreknowledgeable and the staff is very accommodating for appointments. A very friendly and helpful business. As far as price....I have been wearing hearing aids about 18 years and I've found the Hearing Life aids I wear now to not only be the least expensive I have purchased but also the best. You get what you pay for so if you purchase a less expensive product it will not work as well for you.

If I could give a "0" I would. After one visit, as part of my employer wellness program, this…read morecompany has continued to send me mail about hearing aids, hearing loss and the worst is that they forwarded my name to other people selling hearing devices. I am not old, I have no hearing problem. I have called and called to get removed and yet, I just opened the mail to find another solicitation from them today!!!!!!!!!!!!!!!!!