If you value your time and money, please do not come here. I'm writing this post, because I…read moregenuinely want everyone to save their time and not have to experience the poor service here. 1. Extremely short staffed. - Staff is overwhelmed by the number of customers. There is consistently customers standing around waiting 30 plus minutes to get helped. Worst offender is the helmet section. You are not allowed to try on helmets without staff supervision, but the staff is never available to help... 2. Poor knowledge about their products. - When you ask the staff questions regarding gear, like gear armor rating, helmet certification, glove material, etc. They will go to their computer and read off their website for you. Unfortunately, I already read the info on their website and know the information is lacking there, which is why I asked them in the first place... 3. Severe lack of inventory and premium prices. - Nothing wrong with charging 10-15% higher prices compared to web based dealers, I will pay for the convenience and access to a large showroom and see gear in person. Oh wait, nothing is in stock! If you did some research, you'll come to realize that what they have plenty in stock is sub-par rated gear and still cost a premium. I understand if there isn't much gear stores around the area. If you must come here, be sure to bring a knowledgeable buddy to make sure you don't get trash at a premium. I ended up measuring myself with a soft tape and got my gear from websites. Fantastic service and easy return and exchange for size.

GP Bikes was since forever one of my 2 go-to stores for motorcycle gear. I Decided to give them a…read moreshot headed East and bought a new bike. Given that their contract says they have 90 days to build and deliver the new bike or give you your money back (not including the damage claim which would surely follow) As a condition of sale I was verbally promised the bike in 1 week within the terms and conditions of the contract. While the sales-person was knowledgeable and responsive it appears their customer service is based upon the premise of "look surprised...show concern...do nothing". While my bike was delivered 3 weeks later I suspect their business model in this regard is driven by the mere fact that their service department may be much more profitable servicing rather than assembling motorcycles. On the positive side...the actual delivery and assembly was excellent. Interestingly others on this forum have had a very similar experience.

Picked up a set of used exhaust pipes from them for a great price. When I got there, the pipes were…read moreright in the front waiting for me. Very happy.

The fellows at Motor City have serviced and maintained my HD for a decade and I find them to be…read moreexperts in the field. In addition to their skilled staff, they are honest and can be trusted to give you a "fair shake" when you have a problem with your bike. You can't go wrong with these guys. RJG

I had a great service done because of Amanda and Mike. I absolutely love Durham Harleyread more

Bought my bike new from them, they damaged it several times doing routine maintenance and when I…read more went in for the big service I told them my exhaust bracket was loose. Got the old 'no problem it's on our list to inspect'.... lost the bracket on the ride home and when I went back they said they don't check that, they changed their tune when I showed them where they checked off on the service sheet that they looked at it. Parts they sold me and installed were installed wrong and another dealership had to fix my bike 10 hours away from home and they said whoever installed the parts wasn't qualified... Mackie's told me tough luck and I had to spend another 700 to fix it from my own pocket. I'll never be back and I'll never stop telling people how bad the service is.

Do not even think about going anywhere else. Adrian is reliable, kind and extremely helpful. He'll…read morego above and beyond, and will make sure your ride gets to you in perfect shape. He's a pleasure to deal with, has awesome prices, and there's no surprises. As a first time bike owner and a newbie to it, he was so helpful in even giving me tips and tricks that I wouldn't know without him. Would not hesitate at all to recommend him to everyone (and I already have!)

Best service in town! Reliable, prompt, experienced and knowledgeable. Reasonable prices. Adrian…read moretwice provided me with time and money saving advice making towing my motorcycle a breeze.

Highly recommend this place. Vance and Colin are terrific! Our family's been going there for years…read more They had my motorcycle repaired quickly, cost effectively with their usual excellent customer service. Precision Cycle Works is our only 'go-to' for motorcycle repairs and mods. Richard & Gail,

From the owner: Motorcycle Service, Motorcycle Repair, Engine Machine Shop, Engine Rebuilds, Cylinder Head…read moreModifications, Cylinder Head Rebuild, Machine Shop, Certification (Safety Inspections), Pre-season Inspections, Oil change packages