Wagner's service and customer experience was awesome from start to finish. Easy to make an appointment when it was convenient for us. Communication on estimated time of arrival was thorough via phone call and text. Our tech Nathan was extremely knowledgeable about our Budarus boiler system and found the problem right away, went to get a part, and returned to do the installation. He then checked all our zones to make sure they were working properly on our in floor heating system. For any of your home mechanical needs definitely call Wagner! read more

Twice now they've called to reschedule my appointment at the last minute. My most recent appointment had been booked over a month in advance and they wanted to reschedule me another month out even! This is incredibly inconvenient and frustrating. I canceled my appointment entirely and don't plan on using them again. Two times is a pattern and wanting me to wait another month after waiting a month to begin with already is crazy. read more

An absolutely horrible, unethical company. I started getting unsolicited emails from Wagner every two to three days. About a month ago I contacted the company and asked them to stop. They haven't. I called the local company in Albuquerque, NM and asked them to stop sending me emails. They said that they were powerless to stop them. I will never do business with this unethical company and would encourage others to do the same. read more

On April 20 I arranged to have a tech from Wagner replace a broken outdoor outlet and swivel it to a new facing. I explained that I already had a new unit to install and was quoted a price of $89.00. When the tech got here, I reiterated the situation and repeated that I already had a replacement outlet. The tech repositioned the box with the obviously dangerous outlet and was surprised when I handed him the new one. It took five minutes, but the price suddenly jumped to $292.74. I promptly sent an e-mail to Wagner cancelling the arranged swamp cooler start-up. It was several weeks before I realized the e-mail hadn't gone through and, since I hadn't gotten my 70-year-old carcass up there to do it myself, I just decided to let the appointment stand. At 1:00 pm today (May 15), having stayed at home to wait for their convenience, I received a call that they were short-handed and would I mind rescheduling for next week. Well, yes, as a matter of fact. I mind very much. read more

Wagner works on what they call an "open schedule," which means they will call you 15 minutes before the technician arrives that day. They will not tell you if you're first in line or the last in line. Despite my preference for a morning appointment and having paid to be a member of their "Checkup Club," they will not arrive by 4 p.m. today. They say this scheduling allows you to "go about your day as normal." That's only true if you're never more than 15 minutes from home each day and can drop what you're doing at a moment's notice to return home. Their scheduling is worse than the stereotypical "4 hour window" cable companies used to give you. You're basically under house arrest until they show up. You cannot speak with the scheduling team directly - you can only call their main line and have the scheduling team call you back. I had to call daily for four days in a row to ever get the scheduling team to return my call. The "Checkup Club" provides no additional value. I thought I would perhaps be paying to get better service, but that was not the case. read more

We had horrible service from this company. We had to have some roof work and they told us they were the experts. We hired them for $5000. They clearly broke our mini split. we called for a technician to fix it and were given the runaround. Three times we were told a technician would call- never received a call. We called 3 times to speak to a manager and have never received a call from anyone at the company. This is unacceptable. Don't use them read more

Our initial service date was delayed 3 days. However, the technician who came was very knowledgable, quickly diagnosed the problem and had things fixed within the hour. Excellent work but delay was disappointing and lost 1 star. read more

I have had Wagner out for 3 different jobs and all were professional. The tech was courteous, explained and showed me everything that was causing the leaks. He pretty much installed brand new pipes that a previous "plummer"2weeks ago supposedly fixed. This tech was so nice , that is a big plus when having any kind of work done. Thank you so much. I highly recommend this company. read more

We had a simple pipe leak involving a very small (3 cm) segment of a pipe in the wall of our garage. The wall was already removed and the pipe was already exposed. A Wagner plumber came (non-emergently) and spent no more than 30 minutes to replace the pipe segment with a simple copper segment which he sautered into place, taking no more than 1 minute to do. We were pretty shocked then to see a total charge of a whopping $400!! WOW. For less than 30 minutes of work. Furthermore, when we called Customer Service the next day to understand the charge better, we were told Wagner does not have a set hourly rate, and no ability to provide an itemized invoice. When we spoke to the plumber directly, he said the company's rate for repairing pipe leaks is a standard "$397.00" -- regardless of how simple it would be to fix. Seems like a lot to charge for a straightforward, simple issue. Next time we have a plumbing problem, we won't be returning to Wagner and will shop around for more reasonable rates elsewhere. read more

From the initial inquiry and chat with Frank to Phillip, arriving was not even an hour! Everyone I spoke to on the phone was kind and in a good mood. Phillip gave me an estimate but did not try to push it on me. Professional and skillful. read more

New tankless water heater. Our old tankless wasnt working properly after 12-13 years. We opted to go with a new one rather than risking cleaning the old unit. It turned out to be a tricky install and the work was done and the new unit is workin! Thanks for the quick response. This is the second times we've used Wagner for a big job and would be happy to recommend them. read more

Wagner Mechanical Thank you for the fast service. On Christmas Eve as I was changing the furnace filter, I noticed a wet spot. Water inside our furnace. I knew immediately that the condensate drain was plugged and leaking. And dang it is late afternoon before Christmas. I called Wagner Mechanical, and they came out right away. It was the condensate drain but it wasn't an easy fix. They would have to come back. The technician, Philip Morgan, ensured that we had enough small portable heaters to keep us warm. And those little heaters certainly did the job. Philip was back in just a couple of days and fixed the leak. He ensured it was working and no leaks. He also cleaned our furnace in case any water got anywhere else. He was friendly, capable, and knowledgeable. Thank you Wagner for sending Philip to us. He is a great technician. Thank you Wagner for responding so fast especially around an important holiday. PS Our furnace/ HVAC is about 10 years old and is great. This is the first thing to go wrong and dust is certainly a problem in the Southwest and Albuquerque. read more

I'll make this short. 14 days since I first called and I still do not have air conditioning. I've asked twice to talk to a manager. Again I did not get a call back. I was told portable air conditioners would be brought out. Nope, none were brought. Last update they have ordered the part which will be in about 7 to 9 days. BTW it is still under warrenty. read more

Check up Club on Mini-splits. Shawn Lindley, the technician was a breath of fresh air. Thorough, detailed, measurements, got up on roof, explained and educated. No 10 minute walk through to find some issue and then disappear. Genuine certified professional. Great manner and humor a bonus. The only one we will use and no wonder he has a waiting list. He is the face of the Company for us. And for the cost of our 4 Units this check twice a year and Shawn's thoroughness is a good preventive and enhances the efficiency of the units. Kudos. read more

Tech (Sean) was very attentive to my 92 yr old mom. He did an amzn job for using the company in the future.

When I called for an electrician, they responded right away. Their communication was excellent. Their technicians seemed knowledgeable and equipped to do the job. Very pleased. read more

Our generator works great- exactly what we wanted. However the installation was less than ideal. Started out so hopeful as they did research appropriate to the installation requirements for our standby generator to connect to our existing inverter in an off-grid situation. Unfortunately they neglected to mention or prepare us for the need to hire someone else to dig an 18" deep x 65' trench for propane connections. It took two weeks to get on contract with another company for that task causing unnecessary delay. In addition, they installed a bad battery in our new generator and left us struggling for two weeks to diagnose the issue. (It was either a short on the equipment or the battery they provided - could be nothing else.) Despite sharing our extensive diagnostic and corrective actions with two electricians and an electrical engineer, they did not show up prepared for their warranty oil change service at 25 hrs of use. Once they verified what we proved with that battery as the issue, they wanted another $300 to purchase a new battery from them plus the labor fee.(They did not come with prepared with a battery at all. The R26 battery retails from $65-$150). All of this occurred around a March 3-day blizzard and following. Rough go for off-grid living with no generator. Deeply disappointed in the sloppy follow through after spending $13,000+ on equipment and installation for what we hoped was an ethical business partner. Spoke to Generac several times through this process and verified that this was not how installation should occur. We purchased our own battery for $68 and installed it ourselves, replacing the faulty battery they installed. We saved over half $400 from their apparent "bait and switch" scheme including the remark that we were not charged for the 25hr service oil change. Per our agreement- we were not supposed to be charged for that anyway. Disappointed in these developments. read more

Wagner - Quote for the battery. There's a separate invoice to have them install the battery. - Heating & Air Conditioning/HVAC Near Me - Albuquerque, New Mexico

The tech who installed our furnace didn't do it correctly, per the manual, not just once, but twice, to date. It's 12:30 right now and the tech was supposed to be here at 8:00 for his third attempt to install it correctly. The communication between the Wagner and us has been poor at best. An install requires taking a day off work followed by another day for the inspection (the city doesn't give appointment times). When an inspection is failed, it means you will have to take 2 more days off work because Wagner also gives no appointment times, unless you are told you are the first appointment of the day. However, apparently they will bump you without your knowledge from that early appointmenttime to have to wait throughout the day until they come. So far, I've had to spend 6 days sitting and waiting. There has not been one I'm sorry for the inconvenience because our tech hasn't been trained properly. I would never recommend this company to anyone. Use B Carlson, we should have but they didn't offer the brand of furnace that we wanted. B Carlson has excellent customer service! They would never inconvenience a customer. And, their techs are trained. They installed our and my father-in-law's swamp coolers without a hitch. read more

The Wagner employees are great. Sadly, they install shoddy equipment that fails and is not covered under warranty. My AC/Furnace was installed in Feb 2018 and the main unit has been fine (well, so far) but the condenser pump and thermostat both quit working a few years later and neither were covered under warranty. They must be installing shoddy equipment to have two significant parts of the system stop working after less than 6 years. It's a terrible shame that they employ clean, kind, communicative technicians but don't have quality hardware for them to install. read more

Customer service over the phone wasn't the best but the electricians seemed competent. However, they charged me $116 for a $10 breaker I could've bought at Home Depot (and that didn't even include the service fee). I understand convenience has a price but a 1,000% up charge is a bit of a rip off (and that's putting it kindly). If you ask me, $50 is still a 400% profit and a much more reasonable price. UPDATE: I'm changing my review from 2 stars to 4. After speaking with a representative who then put me in touch with a supervisor, the supervisor was more than willing to work with me. He explained that the price difference included labor and that the service fee was not the labor fee. The service fee was simply to show up, however, I was told when I scheduled that the estimates were free and there was no charge to show. After hearing that the Supervisor immediately offered a refund for the service fee. Reason for 4 stars is because some of the other staff I spoke to seemed a little rude and gave me the runaround connecting me to the wrong departments. Also because it seems like there's some confusion when one rep says there's no service fee and one says there is. Bottom line: Wagner remedied the situation. Should there have been confusion in the first place, probably not but things happen. People are still people. Would I use them again? Potentially, a much higher chance after speaking with the supervisor. read more

Wagner - Estimate showing a $116 charge for a less than $10 breaker. - Heating & Air Conditioning/HVAC Near Me - Albuquerque, New Mexico

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(Am Wagner member)... plumbing issue resolved properly and timely ... Nathen professional and personable

We bought an AC unit from Wagner NM 4 months ago and they have already had to come back twice to fix it: 1st time: electrical issue, the installers forgot to attach a piece of wiring, so the unit shut down 2 days after installation. 2nd time: a unit leak, they said that the soonest they could come fix it was a week out. So much for being a loyalty program member with 24 hour support. Super disappointing for having a brand new unit that was so recently installed. Don't buy from them. I'd give no stars if I could. read more

Terrible!! We called Wagner because our usual plumber couldn't see us in time, we had a small leak leading to our sprinklers. Setting up an appointment was easy, I called on a Friday and they scheduled an appointment for the next Monday morning at 8:30 am. Monday morning rolls around and I get a call at 8:35 am telling me that they will not be there at 8:30, instead of being he first call they moved me to the second call and could not guarantee what time they would actually show up. They finally got there around 11:00. They had to dig a little bit to get to the pipe, but most of the area was already dug up to access the sprinkler valves, the leak was inside the sprinkler box. They replaced the pipe, which was less than a foot long. I was in a meeting when they finished and was unable to look at the job until after they had left. WHAT A F*#king MESS!! They put the sprinkler box back in the wrong place and about 6 inches too high, plus they left one of the pipes crooked and leaning on the box. When I called back and asked if they could send someone out to finish the job, they agreed. When Steven returned, he had the worst attitude and tried to mansplain it away. First he said that's where the box was when he got there, then he said he couldn't straighten the pipe because it would snap (all he had to do was clear out the dirt that he let push the pipe over and straighten it up) and then he said he would have to charge me to move the box over. I went inside and called Wagner, asking for a manager. "All managers leave at 4:00" they said, which is not very smart to have people in the field, but no managers on duty. They said they would have a manager call me back the next day. Well not too surprising, they never called back. Luckily our regular plumbers have agreed to fix it for us. NEVER AGAIN will we ever call this company. Do yourselves a favor and keep looking. read more

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Everything was great. The technician was very professional. Michae Borrego was very knowledgeable and helpful

So far my experience with Wagner Mechanical has been excellent. They have been courteous, professional and on time. I am looking forward to my new more efficient HVAC system. read more

Wagner gave us possibly the worst service we have received from anyone in New Mexico. We called them the previous week to schedule an appointment for a quote to upgrade to A/C for this Monday @ 4pm....They sent us a text which we "accepted" and the appointment was "confirmed". 12:45pm the day of, Paul from Wagner, called and left a msg. to confirm appt. I got back to them within 15 minutes. Paul said that "we lost the time slot for today, because we didn't answer his call. We could sched. another time". We said "No Way!!". We will have nothing to do with Wagner! Best, Avram read more

Busted underground pipe. Rapid appearance by ťech for the estimate. Rapid appointment for the fix. Tech appeared on time and finished within the estimated time. Friendly service throughout entire process. read more

when I was buying a new refrigerated air unit it went great , was installed went great. about 8 months later unit stopped cooling. they came out put new thermostat and Freeon. 2 months later not cooling, unit iced up, got fixed . about 2 or 3 weeks later not Cooling again. unfortunately it is a Saturday they do not call until you Monday. live in Albuquerque, temperature 95 degrees or higher. disappointed to finance something that cost so much and not very good quality. no help unless during business hours. read more

I had a new furnace installed and the service was great, My problem with it all was the repair money I spent for them to repair the old one. I feel I could have been told in the begging I needed a new furnace before I spent a small fortune on repairs, but I guess live and learn should have got other options. So far satisfied with the new one. Just saying it is a good idea to be honest and you get more business and keep a customer for life. read more

Requested setup of tankless water heater circuit board and repair of heat pump leak. Company arrived right on time. Service was completed promptly; issues were resolved. Prices were very reasonable.. employees were friendly and helpful.Recommend them hi read more

Mike was on time, professional, and finished the plumbing under our kitchen sink quickly!

Customer Service kept me informed along the way of the technicians status, which was very comforting. In today's world, POST-PHE, reliability is rare. Wagner is above and beyond that. The technician was prompt, friendly and very helpful to answer all of my questions along the path of servicing my heater today. ​ read more

Craziest looking repair job I ever saw, but leak is fixed. Now I will have to hire someone to fix the repair job. Extremely expensive too. 300 for an hours work????? Never again. read more

I would like to thank Nathan, Will, and Reese for their excellent work, professionalism, and pleasant candor while replacing our tankless water heater. Nathan diagnosed the issue and talked us through the options clearly and described next steps accurately. Will and Reese came on time, did the replacement of the water heater, tested and verified function and completely explained scheduled maintenance. The new water heater is working perfectly and looks great. They even swept out the garage even though it was just leaves that blew in while the door was open. Thank you and we really appreciate the quick response and professional attitude of everyone involved. Regards, Perry Duke SE Albuquerque read more

Changed filter for soft water system. Worked quickly. Cleaned up area. Very professional. Personable. 5 stars.

House drains slowed, then backed up and I was frantic. From the call for info to the tech who serviced my home, they found the time to find the right service and a decent price at high speed. In under an hour, I had them there, open drains and happy plumbing. I will use you guys again - I have a seriously old funky house. read more

Lost heat on a Saturday, their after-hours on the weekend. After some confusion (my phone issues), I was able to schedule an emergency repair. The dispatchers were friendly and helped me through the confusion, The Tech was knowledgeable, friendly and showed me exactly what was wrong. Very efficient as well. Definitely recommend Wagner. read more

Consistently great overall service. We are part of their "Comfort Club" so we always get a 10% discount, and we feel like the service prices are very reasonable for the level and quality of service we receive. My only complaint is that sometimes scheduling can be a little tricky. Earlier this year (around late March or early April, I think) we called to schedule our summer A/C checkup and we're told they weren't scheduling those yet, but they would put us on the list and call us when they were. A couple of weeks went by and we hadn't heard back from them so we called back and were told the soonest we could be put on the schedule for was JUNE, and that even with the preferred scheduling being part of their Comfort Club was supposed to provide us with. It is what it is, we have regular A/C and not evaporative cooling so we grudgingly accept their date and get on with our lives. The day before they are supposed to come for the checkup, they call and say they have to push us to July! Uggggh! Thanks global pandemic! ‍ Anyway, all is well that ends well, they came out today (July 19, 2022), inspected the A/C, excellent service as always. We also had a plumber and electrician come out to help us with the 220V outlet and gas stub for new dual fuel range we just bought (both were initially installed right up next to each other and the outlet wasn't hooked up), so it was a busy day! LOL. Would definitely recommend these guys, we have used them almost exclusively for all our plumbing, electrical and HVAC needs for about 3 years now and have been very happy!. read more

Work was done quickly and correctly. Both service techs were friendly and knowledgeable. I will call again when I need service!!!

Under new management equals declining After five repairmen claiming to have fixed our air conditioning, it's still not working, after 2 months, customer service is slacking. The hottest time of the year, we are seniors and it's very scary to be without air conditioning. One of us sleeps on the recliner in the living room so she can open the door at night and at least get some cool air. If it wasn't for the animals, we'd be in a hotel. read more