The front staff (aside from Sandy who I can assume no longer works there) is a joke. They don't inform you when making future appointments you have an OUTSTANDING BALANCE OF $25 instead they call multiple times in one day. The receptionist Katie or Kate I honestly don't know her name. Speaks so low and slow. But she sure is quick to raise her monotned voice and give you an attitude when you ask about the OUTSTANDING BALANCE OF $25. I'm sure the doctors are decent but the staff is a joke. "Emma" from billing is rude. She makes you feel incompetent. My kid only sees Linda Kramer (she's amazing) but holy moly the rest need to be removed or retrained. Such a joke ONE MORE THING: Horizons Behavioral Health is documented in an upcoming series on corruption for committing HIPAA violations, billing fraud, and malpractice. There are several practitioners named. One is Dr. Ritu Talwar. Another is Dr. Susan Olesch. Linda Kramer is not mentioned to my recollection. read more

They unfortunately hire very incompetent people as receptionists. I've been trying to get an appointment for 3 weeks I have called multiple times and I have not gotten one call back. read more

I'm sharing this to warn others: my experience with NikkiTolle at Northern Horizon Behavioral Health felt extremely unprofessional. Her approach came across as power-driven and profit-focused. I felt devalued and lectured rather than heard -- especially as a male client. Instead of empathy or collaboration, the dynamic was dominated by control and judgment. While I can't speak to her personal history, in my sessions it felt like past trauma manifested in potentially abusive control--leaving me feeling dismissed. It was discouraging, and it didn't feel like therapy intended to heal. If you believe someone has violated professional standards or acted unethically, 1. Colorado Behavioral Health Administration (BHA) * Accepts grievances regarding unprofessional behavior, mistreatment, or poor care. * Submit online (English or Spanish), by phone or email: Phone: 303‑866‑7191 Email: CDHS_BHA_complaint@state.co.us Mail: Behavioral Health Administration, Attn: Complaints 710S.Ash St., SuiteC140, Denver, CO80246 They protect confidentiality, allow anonymous reporting, and have a no‑retaliation policy. 2. Colorado Division of Professions & Occupations (licensed therapist board) * Regulates Licensed Professional Counselors, psychologists, social workers, etc. * You can file a complaint online through DORA's portal or download a form on Healthcare Professions Related Complaint Form. * Submit documentation: copies of emails, session notes, billing records, etc. 3. Colorado Behavioral Health Ombudsman (BHOCO) * Neutral party offering assistance navigating behavioral health access or grievance issues. * Email: ombuds@bhoco.org Phone: 303‑866‑2789 read more

Their office lady was nasty and the therapist Ryan Davis should not be treating people at all. I wouldn't trust them to talk to my dog! They turned me away because my 10 yr old was refusing to go in. Ryan Davis refused to speak to me other than to tell me I should take away his privileges and he should be evaluated for a higher level of care. My kid has ADHD and we were looking for support to help him with socialization. Whatever that man is licensed for should be taken away from him. I've never been so disrespected in a professional setting. read more

Horrible doctors at this office of unprofessionalism. Nothing they do is right here! They dont care about the patients of the office. Place is a mess read more

Stay away. They "diagnosed" my child within 10 min and their front office is a joke. When I had called over the weekend (left message) to cancel all my appointments they called me back on Monday and left a VM for me stating they are going to KEEP my appointment! When I called back the woman was a hot mess. read more

Katie is incompetent and talks like a 2-year-old and they refuse to help. For a place that's suppose to provide support it's totally unacceptable to refuse to help. Response times are horrible and the service has gone downhill over the last 10ish years. The quality of care is not there. read more

After having an awful experience at another office, the staff here was extremely kind, accommodating and got us new patient appointments within a week. Dr Poshny was great with my teenage son and truly listened and helped. He was very non-judgmental. We were also very impressed with Linda Kraemer.she was extremely conscientious and very professional. I highly recommend this office. read more

My daughter has only come here three times. We see Dr. Madamala, I think she means well but comes across very mean. I originally made an appointment here for the very reason of psychological testing which they told me they did. We had the first appointment where we meet before the actual test, and they told me to call back for her recommendations prior to actually testing. I've called the office three times and no one can provide me with any clear answers. They will just tell me oh well our scheduler is really busy but she will get to you. Not professional at all, I've been calling since the end of November. Here we sit in the office now, 99% sure my daughters appointment was supposed to be at 2:30. The receptionist rudely corrected me and said no it's 3 PM are you gonna stay or not? It's only a half hour why would I leave and risk the no show fee? I've worked in Dr. offices before and this by far is the most mediocre staff I've ever met. They have no compassion for patients and frankly just seem to be here for the pay check and don't seem to give a damn. The best part is sitting in the outdated waiting room with magazines from a year ago watching old episodes of bonanza on the tv. Im most likely going to find my daughter a new doctor she can relate to better and has office staff that will actually care why the patients are making appointments. read more

I never leave here feeling good. Dr Poshni often seems to have me confused with someone else. I never feel like he's truly listening. I get it, he just prescribes meds. He's not a talk therapist. But he doesn't listen. Things like he accused me of being resistant to talk therapy when I've been in talk therapy for many years. He also seems to ask questions in a way that are prompting. Like he's looking for me to admit to being suicidal (I'm not and never have been) or that I'm manic (I'm not and never have been). I don't understand. I'm finding a new psych. I'm not going back. I do not recommend him. read more

Dr. Linda Kramer is amazing! She is very helpful and easy to reach. I was really struggling after being diagnosed with a rare autoimmune disorder and she was absolutely amazing. read more

The staff is really friendly and always willing to help. The therapist and psychiatrists work really well together to give the patients the best possible care. read more

Horizons employees raise their voices at mentally ill, suicidal patients. They lose their tempers and lose respect for people who need extra special care. Don't give them your business. read more

Haven't had an in person meeting yet with staff, due to covid. Front the person who answers the phone is super polite and helpful. The doctor I spoke with was great and responsive, answered all my questions and I never felt like they were trying to rush me off the phone call. read more

I used to be a patient here about a year ago, my doctor was Dr. Poshni and honestly he didn't help me one bit. I went here for about a month and had an appointment every week and he prescribed me meds that he thought would help me without even listening to what was going on with me. Every week I would come back with the same problems, and all he did was up the dosage which made me feel like a walking zombie. Not to mention the receptionist were completely rude and unprofessional. Every time I left, I felt worse then when I came. When you come in their having mental problems, you should have receptionist that have a smile on there face and are willing to answer questions without feeling like you're just an inconvenience to their day... I will never go back and honestly all receptionists should be fired.. if I could give negative stars I would. read more

Dr Madamala is incredibly unprofessional. She leaves her practice to travel for several months out of the year, and then cancels other appointments so she can travel for additional trips during the year. She must make a lot of money off the rest of us is she can afford to be away from her practice for so long, and can just cancel appointments it took months to get. Please do not give her money to continue being a lousy, entitled doctor. read more

Dr. Madamala at Horizons Behavioral Health in Crystal Lake, IL is the worst Doctor we've ever had to deal with. She refuses to listen to parental observations or even the kids' needs. This unwillingness to treat beyond her limited scope of knowledge nearly cost my daughter her life. Yes, depression kills. I've also see a tremendous decline in my autistic son's behavior under her care. He had done well on a regiment of medication for years, but it didn't fit with her cookie cutter brand of medicine, so she cut his doses way down and refused to go up despite multiple issues and requests. read more

Horrible staff running the office. I am a patient who was trying to figure out a time for an appointment with my doctor and the women was completely rude and refused to even talk about appointment times. She also had issues even looking up my information even though I have been going there over two years. As of now I am leaving this joke of a practice and going elsewhere. read more

They treat you as if you are just part of an assembly line. Get your money, tell you what they think you want to hear and then send you on your way to the pharmacy. I suggested my diagnosis to my doctor and he went along with it! Why would I pay someone to accept my diagnosis? On top of it all, when I asked a question relating to assistance in being cleared for duty for my commercial drivers license med card, I was told rudely that I did not have a condition needing treatment just because I stopped seeing my doctor there. I stopped seeing him because I was too poor to afford insurance and thus the $100 per "treatment" was too taxing on my budget! Having stress and anxiety issues is a problem as is the ADHD that I was diagnosed with at age 13. telling me I have no condition is adding to my stress problem as is the rude way it was handled! You are better off somewhere else where they care about you. Dr. G is rude and unhelpful and the staff could care less about you. read more

One of the worst experiences ever with Dr. CHOUDHURY. She totally made me feel like I was drug seeking. I came to her wanting help with my anxiety panic attacks and she made me feel horrible. First she has me call walgreens and get them on speaker phone so she can hear what Medications ive picked up recently and I was fine with that kinda strange though. Then I hand her my medication I've been taking xanex and she looks and the bottle and tells me " am I sure i've been taking my medication as prescribe? look as if i have less in the bottle" i tell her would you like to count them.(BTW when i left i counted them and i had taken 12 which i could of taken 18 since i picked up my script) She was not help at all didn't talk to me as a person at all she looked at me like a pill addict which i am not! I started crying some while speaking with her and she says seem like I am sad because she wanted to take me off my xanex, umm no rude ass i am upset because i've been dealing with panic and anxiety disorder for 10 years and i need help. This is not a Dr beware.. should of never became psych dr if you do not have passion for people and what you do. I did also inform the staff of how I was treated when I left. read more

I saw Dr. Poshni I when I went there. Terrible doctor! The first time I went there hoping for help it seemed alright at first. I had to answer questions for my diagnosis. 10 questions that is it! Not only was I overmedicated I was diagnosed incorrectly. I thought that I had mental illness that let me say again was misdiagnosed! How do you not know what kind of mental illness people have, you are a psychiatrist who goes to school and learn this stuff! I went and got another opinion and the new doctor I see now was just amazed at how overmedicated and misdiagnosed I really was. You are suppose to trust a doctor to know their job, this one did not at all. This place terrible! All of those meds I was on I gained a ton of weight and was tired all the time. Doctors just wanting to add more meds to you I guess. This doctor did not care at all! Also the staff there is rude! I am annoyed I had to even give this place one star. read more