Horne Mazda is a great place to work, great management team with some of the best young sales staff that I have ever been around. This is the best place to purchase your New Mazda or any car .Recently I have come under fire, wrongly and unfairly! This has personally caused me damage and my family damage. So now I would like to publicly explain both of them. Bridget R- She insinuates that her husband was greeted with the e-mail she posted on this site after her husband went on Cars.com. That isn't the truth, which is why she failed to show the entire e-mail. I responded to her husband request, for at least 7-10 days. Sent e-mails, I sent e-mails on behalf of our GM, asking him "How we can help" all e-mails were read by someone in the house hold, all went unanswered! The only e-mail that was answered was the e-mail that they posted and Bridget only posted half of it! Why is that? Because She knows I was clearly only stating the obvious! I'm there to help consumers, I'm here to help answer question and concerns. If I take 7-10 days to reply to your request, you read the e-mails and fail to respond, is that wasting your time and my time? We as humans need to walk with the attitude that all of our time has value! Everyone works long days in this economy, all of us have a family to feed! But to think no-one in that house hold, never had 3 mins to respond to any of the e-mails until he got this particular one! This is clearly someone out trolling for a problem, issue so they can post on yelp.. (otherwise why not post the entire e-mail) I go out of my way for my customers, I have purchased out of my pocket, Second Keys, Floor Mats and pay out of my pocket the second oil changes for all my customers! I have been at Horne Mazda for more than 90 days and have sold 40 cars and have great CSI! I am always, have been always and will always put Horne Mazda customers first! To put my personal information out and suggest for people to call me, out of line! This is an attack and a person with other motives. Danny D- Now this situation was clearly a bad situation up front and I recognized that as soon as I got back from the test drive! Danny and his wife set an appointment with me for a Saturday, which they showed up for. I did take them on a test drive that is much different than most salesmen would. 0-60 to show the breaking system, I feel is very important.. Most people drive their cars faster than 60 miles per hour, don't you want to know how your new car is going to re-act? They have a new born child, safety features should be, I would think very important! Yet he found fault in that! Since they have a child I took them both out separately! they both thanked me and said it was the best test drive they have been on! Danny and his wife told me several times they wanted to negotiate the internet price. (2017 Certified Mazda 6 Touring with less than 3000 miles) I sent Danny a screen shot of the online price of the car that he wanted to purchase. (So why would I try to Change the Price, knowing I have done that? Danny is correct when he says I showed him a different price. I pulled up the website in front of him to insure we were on the right car that we had been working on. The online price was changed from $18k to over $20k. I did bring that to the attention of the manager on duty and was told to go out with these numbers, instead. I did that and then went and got the invoice to the car and showed Danny, at the $18k price he would be purchasing the Mazda6 $3000 dollars below invoice! (I offered to honor the price I sent him, he stated he would purchase the car but wouldn't pay the dealer ads) I explained to him there's no way we can sell you this car without the ads! I explained the car was priced wrong online and that my hands were tied. He then stood up, shook my had and said they were going to walk! Again Danny was right, I was frustrated. He had just dragged his family all the way from Tucson and the car we have been talking about for over a week.. Was priced wrong! I don't price cars online, that's not my job.. I was upset cause I knew what it looked like to them as a consumer! I understand Danny was upset but attacking me, makes no sense! Especially since he knows "I sent him a Screen Shot of the Price". I just wanted to logically explain both situations and let everyone know the facts! I've been in this business for over 15 years, someone that treats customers like a number and not value you them!! Would never make it 15 years. Customers come first! read more

A misleading experience with significant financial loss and no proper support. I cannot recommend Horne Mazda to anyone. The dealership's sales approach appeared to guide customers primarily toward the option they preferred to sell, rather than presenting all choices transparently. In my case, this resulted in considerable financial loss and disappointment, without any meaningful acknowledgment afterward. On August 10, 2025, I visited Horne Mazda in Arizona to discuss the lease-end return of my 2023 CX-5 (~38,000 miles). My original plan was to return the vehicle, with an estimated penalty of about $1,200 plus other fees. The sales representative insisted that the penalty would be much higher and strongly pushed me toward a trade-in for a new vehicle. Despite my repeated requests, I was never provided with written documentation comparing the lease-return option with the trade-in. The discussion lasted several hours and focused solely on the trade-in. Before signing, I again asked about the lease-return penalty. I was only shown a phone calculation of approximately $14,000, without any written proof. The next day, I returned to the dealership to clarify the penalty and the total cost for returning the vehicle only. At that point, I was reluctantly shown a service record dated the same day as the contract, which had not been provided to me during the entire sales process. This record listed my CX-5 mileage as 99,633 miles, while the actual service record from July 19, 2025 at the same dealership showed 37,714 miles. This discrepancy of more than 60,000 miles in less than one month created confusion and led me to make a purchase under unclear circumstances. I ended up with a new vehicle I had not originally planned to buy, which caused an unexpected financial burden. In addition, after the contract was signed, my concerns were not properly addressed and follow-up support was lacking. read more

I cannot say enough amazing things about my experience with the team at Horne Mazda! I have never owned a Mazda before and received an incentive offer through Chase for the 2017 CX-5. From my initial visit and test drive with Dennis, to signing the deal with Jarvis and driving off the lot, the entire process was so relaxed! Dennis listened to exactly what I was looking for in a car, and didn't pull the typical car salesman gimmick to get me into something more than what I could afford. He was patient in showing me all of the features and incredibly knowledgeable about the Mazda brand. He also made me feel extremely comfortable to ask questions and get to know the vehicle inside and out before making a purchase decision. Yes...that's right, no pressure sales! Jarvis was our business manager and he went above and beyond with making sure we knew exactly what we were signing and what the terms of our agreement were. He didn't try to rush us into signing things without being able to read them over, but made the whole signing process very efficient and quick so we weren't there for hours handling paperwork. This team is the real deal & I definitely recommend checking them out if you're in the process of searching for a new car. I am over the moon happy with my CX-5! Thank you Horne Mazda! read more

I came into Horne-Mazda in response to an ad I received in the mail. I didn't have much at all to consider financing for a vehicle and I simply wanted to browse through the options they had available. My service assistant, Celena Hiasashi was the friendliest and most outgoing person I've personally seen to work in a dealership and if it wasn't for her advocating and fully-spirited attitude I would not have gotten myself into a vehicle that week. The people here have a knack for choosing the right representative with the right customer. I'm convinced that they're the best at what they do because of such excellent service they provide and accommodate for their customers. I know they care for their customers because somehow, they have found a way to get me into a new car after my previous car was declared totaled. Who goes out of their way to do that? They do. Bobby, Celena, John, Howard, Justin, Michelle...I can keep going. These are all the people that helped me all the way to get to where I'm at now. They are a team that has a warm, family feel to their services and environment. And I'm certain all of the people who work here whom I haven't had the honor to meet are deserving of much due credit also. Thank you Horne-Mazda. read more

It has always been my experience that car troubles leave me anxious, annoyed and inconvenienced. So, when my Mazda 3 suddenly decided to stop pumping hot air in the middle of December, I was not a happy camper. I brought my car in to Horne Mazda to be worked on. They provided me with loner so I had no worries about commuting to and from work. Long story shot, the part needed to get my baby back in working condition was on back order. I called corporate Mazda in hopes of expediting the process and was pleasantly surprised when I was able to bring my car in once again so I could stop shivering my way to work every morning. Throughout this entire process (about 2 months), Jake Luna defined what customer service should look like for every car owner. Jake was always on top of it, always available to take my call, texted me updates on the work being done and even helped me to lug around my heavy yoga mat while transferring from my car to the loner and back again. I was anything but anxious, annoyed or inconvenienced because of him. I have his number in my phone and I know exactly who I will be calling should I have car troubles again in the future. Thanks for being awesome, Jake! read more

We were in the market for a new car and decided to try the new Mazda CX-5. I was very impressed with Mazda's quality, features and driving experience. While we never had considered Mazda before, once we drove it we couldn't consider anything else. We also like how Mazda had all the features and style of some of the luxury brands we drove at half the price! The service I received from Celena Hiasashi was second to none. She was knowledgeable, friendly and did not pressure me into a buying decision. I made three trips to the dealership before I finally decided on the one. Celena did not pressure me at all, which made my buying decision easy. When it came time to purchase, she helped me get everything set up in my new car. After the sale, I had a feature that I couldn't figure out, so she told me to drop by and she set it up for me. Celena's service during and after the sale process is one reason I would highly recommend Horne Mazda. Also, John made the financing easy for me to understand and made the financial part stress free. Overall, I would highly recommend the staff at Horne and the quality of Mazda to anyone in the market for a new vehicle. read more

I initially went in for an oil change on my 2015 Mazda CX-5 and like many people do end up driving home in a new or used vehicle. I had been thinking about trading my car in for the last year anyway. Heard so many good things about the 2017-2019 CX5. My previous experience withHorne Mazda service was excellent. Did not try and cross sell something that was not needed and upfront with all costs. So I was not surprised on how good the sales staff and finance dept was. I was helped by Kahi who was very knowledgeable about the Mazda products and was very helpful locating a vehicle on the lot that I absolutely loved. Not only did he point out items that needed attention due to unit was just recently traded in he made sure a weowe was incl when I signed the contract. I never felt pressured during the whole process of purchase. The best part was due to all the new technology on this unit and Kahi made sure I had a good understanding on how to set up and utilize everything before driving off the lot. I highly recommend Horne Mazda for service and purchase. Thanks just made another loyal Mazda owner. read more

This was a very succinct, easy going negotiation AND subsequent purchase of our brand new, 2019 Mazda 3 (Premium package) ... along with a healthy Trade-in value for our 2010 Mazda 3 ... through our salesperson, Kylan Love ("Internet Sales") ! Kylan is able to "tune-in" to anyone willing to talk with him ... regarding a wide-range of information about each of the vehicles ... which enables an intelligent, healthy decision to be made about buying one of their cars. (It was, actually, the BEST car buying experience my wife & I have had ... after 40+ years of going through a variety of car brands and their respective dealerships.) ~ We made several visits (over the course of 2 1/2 months) to "be sure" of the model we wanted ... and did research on the Internet to find methods for Discounting the MSRP ... which Kylan was able to honor, readily (Costco / Edmunds / Credit Union / Mazda Loyalty Rebate). --- GO IN AND BUY OUR WELL-MAINTAINED TRADE-IN ... or go straight to KYLAN, to be your Internet Salesperson !! read more

I bought my first car here! Unlike other dealerships I was browsing the staff at Horne were very genuine and made my car buying experience great! Billy was AWESOME! Not only did he do an amazing job showing me the available cars and making sure I stayed within my budget, but he made me feel at ease with my big purchase and didn't use sales jargon like the sellers at other car dealerships I browsed. He made sure I got the best deal on a car that I LOVE! Another salesman, Scott, was also amazing..he was constantly having my mom and I laughing! One of the most personable and outgoing salesmen I've met! He made my car buying experience FUN! I would recommend the Mazda brand and specifically the Horne Mazda dealership to all my friends and family! This is the place to buy a car if you want to get straight to the point, enjoy the experience and value true customer service! read more

Horne Mazda was wonderful to deal with as was our salesman Ruben Parra and the sales manager Mike Morton. We initially stopped by so my wife could test drive a Mazda3 and we ended up purchasing the 3 for her and a 6 for me. Ruben was a wonderful sales person and not "car salesman pushy" in the least. Mike worked hard and got us very good deals on our cars. Both were very honest and upfront about everything. Delivery of the vehicles was very professional and Ruben spent time to go through all the cars options and technology. The guys in the financing department were easy to deal with explaining extended coverage but did not push to sell. I put off purchasing a new car because I did not want to have to deal with the typical hassle of buying a car, but the guys at Horne changed my mind. If you want honest guys to deal with and fair pricing on cars I recommend taking a look at Horne Mazda. read more

Five star experience all-around. Stopped over at Horne to check out the new selection and was greeted by a friendly, professional, and knowledgeable team. Unlike prior experiences at other dealerships, Scott Elflein (sales) and Justin Privett (management) provided a no-pressure atmosphere while guiding me through options that best fit my preferences and budget. The team took time to sit down with me and answer all questions over multiple visits without making me feel rushed. From start to finish, I couldn't be happier with the process or my new m3 sport hatchback. The personal, hassle-free experience was refreshing and left me with the comfort of knowing I could check in any time and Horne would take care of me. Special thanks to Scott for going above and beyond to secure my ideal vehicle and redefining customer service throughout the (typically dreaded) car shopping experience! read more

I was very pleased with Jarrod Reger and todays no-hassle, straight forward, speedy, stress free car buying experience. I first started my search 2 months ago and, although my interests had changed over time, Jarrod Reger & Ben Coffeen were both very patient and fair. The sales manager, Ben, had emailed me both a sale & out the door price quote that I could not argue with. So when I was ready to purchase I contacted Jarrod, my sales associate, who had the car detailed and paperwork ready when I had arrived. I drove away after a very thorough rundown on my new car. Thank you for making my experience all around AWESOME!!! Also, a shout out to Michael in finance, who was quick, clear, answered all my questions and presented all the options.. but never once made me feel pressured to purchase any additional warranty or repair packages that I did not want. read more

I recently purchased a new car from Horne Mazda in Tempe. Everyone there was great. Scott, aka "Elf", took the time to show me all the features of the cars I was looking at during my test drive phase and was very enthusiastic about what Mazda vehicles offer. There was never any pressure and I felt like they were trying to earn my business as opposed to just trying to make a sale. I worked with Tim when I came back with my wife when making the final decision and likewise was constantly professional and answered any and all questions I had while we worked towards an agreement on the purchase. Bridgette in the finance department was wonderful and personable, working with us to hammer out the final details of the purchase. By far the smoothest car buying experience I've experienced. Good, friendly, no hassle and very satisfied. read more

Today I upgraded my Mazda CX5 to the larger CX9. The salesman, Michael Ruff, was extremely accommodating with my hectic schedule and was amazing to work with during this dreaded process. I felt he listen to my needs and fought for my wants. If he didn't know the answer to my question, he was honest! (Something I wish more people would do). I was really well taken care of every step of the way and left feeling as if I got a great and fair deal (especially for my trade-in.) I joined the Mazda family in 2014 when it was More Mazda and will maintain my relationship with this dealership. It is, however, sad that Horne will not honor the the rest of the free oil change punch card (thought they did give me 1 more for free.) Overall, I'm happy and do recommend Horne Mazda to anyone in the car-buying process! read more

Dear Horne Mazda and Future Customers, We received EXEMPLARY service from Sales Consultant Terrell Dyse from start to finish, and beyond. We were warmly greeted with a genuine smile and a non-overbearing approach upon our arrival to the dealership. Mr. Dyse was knowledgeable of products on his lot, and if he was not absolutely sure of the answer, there was no shame in double checking for us. He was consistently professional, attentive, and actually listened to what we needed in a vehicle throughout the process. Even after the papers were signed, Mr. Dyse's work did not fall short as every detail of the vehicle delivery was handled in a conscientious manner. Mr. Dyse followed up with us days after our purchase to ensure all of our needs were met. We commend you, Mr. Dyse, on job well done. Thank you! read more

Just came back from the dealer with a car I am so happy with! I was helped by Kylan Love. He made sure to answer the questions I had and questions I didn't even know I had to ask. I had gone to another Mazda dealer and was not satisfied with their service or the quote of the car I was interested in. Walking into Horne Mazda felt vastly different. I didn't feel any pressure to buy, and I feel like my interests and needs where honestly taken into consideration. It was a pleasure going through this experience. Especially as a first time car buyer. I feel totally at ease with my decision to buy the car and I cannot express how thankful I am for that. I would definitely do business with them if a need for a new car arises. They were honestly amazing! read more

Hi , I got the brand new CX-9 from this dealer. Juan vivian was the gentleman who helped me to make the deal. My experience was very pleasant and fruitful. Every one at the store behaved very dignified . They don't push you for purchase . They were very happy showing you vehicle and taking you test drive as many time you want. -Prices are lot transparent. -Not much of up selling . -No crappy jokes and silly sales tricks. Every one behaves very dignified. - I felt like I was buying luxury car. And top of it I really loved my CX-9 signature . This Show room may look small form front side . But they have inventory on the back side. I can assure you won't regret visiting this place ! I will buy my wife's car from same place next year. read more

The employees at Horne Mazda are very attentive and accommodating. Special thank you to Celena Hiasashi for everything you have done for me and my wife, we love our Mazda 6. The service department is phenomenal as well! They flushed all the fluids for the vehicle and topped it off as a comp, and informed us that there was something not noted on the last inspection, because of that they submitted it to Mazda to see if the company would cover the charges. Erich Bloodworth, the service manager helped to make us feel welcomed in and is very kind. He made sure all of my questions and concerns were taken care of 100%. Thank you to you as well as the service department, we couldn't be happier with the service you have provided to us. read more

I had called Horne Mazda and spoke to Scott aka the "Elf". I told him what I was looking for and what I had to trade in. Upon arrival at the dealership, Scott had everything ready to go. We went for a drive in a CX5 AWD and I loved it. Scott was very professional, knowledgeable with a funny sense of humor. We were able to quickly complete the deal with no BS. I would highly recommend Scott aka Elf to anyone looking for a new or used car. I felt he worked hard for me in order to get the pricing I needed to be at in order to complete the deal. One last thing, Horne Mazda used to be More Mazda of which I had bad experiences with. Horne Mazda is great, honest and has got my seal of approval. Thanks Scott for an amazing time. read more