Ann Davis was outstanding with not only her customer service but with her knowledge of Toyota's products and services. She is a great asset to AutoNation staff. read more

Update: Upon reading my review below, I was contacted by the team at AuntoNation Toyota, who stepped up and repaired the car within three days. They seemed really sorry for whatever mix-up happened and wanted to make it right. They also made sure the car was full of fuel and provided a check for the inconvenience. I believe it would be worth giving them another shot in the future. Warning: Stay away. It's been nothing but a hassle. Before we left with the car, the salesman (Niko) knew the tire needed air and possibly needed replacing. Only had the car for 3 days, during which the rear light went out, and the A/C was blowing warm air. Apparently, the inspection and prep-for-sale procedure doesn't work well. Waiting for "The Warranty Company" to approve repairs. What a joke. Autonation Toyota should just fix the car instead of pushing it to a Warranty Company, where you get strung out for who knows how long. Most people buy a car to drive, not sit at the dealership you bought it from waiting for the warranty company to approve repairs. read more

I would not recommend this dealership's service department to anyone. I brought my vehicle in for service, and while it was in their possession, they damaged the underside of my car by improperly lifting it on a jack. After I reported the issue, they acknowledged it and told me they would take care of the repair. However, days have passed and there has been little to no follow-up. The service department has been very unprofessional and difficult to deal with. Communication is poor, phone calls are not returned promptly, and no one seems interested in resolving the problem they caused. I have spent far too much time trying to get updates and answers. Based on my experience, I would strongly recommend taking your vehicle elsewhere for service I would not recommend this dealership's service department to anyone. I brought my vehicle in for service, and while it was in their possession, they damaged the underside of my car by improperly lifting it on a jack. After I reported the issue, they acknowledged it and told me they would take care of the repair. However, days have passed and there has been little to no follow-up. The service department has been very unprofessional and difficult to deal with. Communication is poor, phone calls are not returned promptly, and no one seems interested in resolving the problem they caused. I have spent far too much time trying to get updates and answers. Based on my experience, I would strongly recommend taking your vehicle elsewhere for service read more

AutoNation Toyota Tempe - Car Dealers Near Me - Tempe, Arizona

Service department sucks. 30 car back up to drop off at 8:00. Shuttle service was an hour wait after the 30 minute line to drop off. shuttle service for return another hour from the time they picked me up. Finally got back to the dealership - stood in line for 15 minutes only to find out that I'm in the wrong line. Another 30 minutes waiting OUTSIDE to get my car as I watched 10 other cars drive off. No one inquired why I was still waiting, until I asked what was taking so long. They lost my keys. Error message on dashboard never got resolved. It will be there forever unless I use the dealership for their commission based repairs and/or 5K oil changes for 150.00! After all this waiting, I drove away and noticed after a while the error message came back on. I was on the phone trying to find out why the error message is still there, no resolution . I was in the phone for a total of 3 hours trying to get someone on the phone at the dealership.. Turns out I was talking to offsite call centers - 6 different people couldn't get anyone to pick up the phone at the Tempe dealership.. Finally in the 11th hour of the day I got a phone call from the service manager Brandon because this call center "escalated" to upper management my request for a call back or to get someone to pick up the phone.. Brandon was rushed because he had to go to an appointment. I spent a full Saturday trying to get my car fixed to no avail. I will continue to use Christian Brothers as my primary mechanic. Never will I buy a Toyota again. Apparently, you can reset the Maintenance Required message yourself under the Settings. read more

We had a very frustrating experience with AutoNation Toyota Tempe. We completed an online appraisal and received a certified offer of $27,000 for our vehicle. Before committing to a 4-hour round trip, we spoke directly with Lisa Mora to confirm everything. She assured us the offer would stand as long as the vehicle condition matched what we submitted, which it did, and even said we'd likely have more leverage in person. After arriving, the offer was suddenly reduced by $6,000. We were told the original price was set by "corporate," yet the store then ran their own KBB-style search and based the new number on that instead. This had nothing to do with the condition of the vehicle. It was accurately represented from the start. This felt like a clear bait and switch. It also felt like they will say whatever is needed to get you in the door, even if it doesn't match how the process actually works. The policies are not transparent, and the "certified" offer was not honored. We wasted an entire Sunday and a full tank of diesel on a process that was misleading from the start. If the online certificate is not reliable, that needs to be made clear upfront so customers can make informed decisions. I would not recommend making a long trip based on their online appraisal. read more

Their service scheduling sucks! What is the point of making an appointment if it is really a "show up and wait" time. It is no appointment at all! My 9:00 appointment for an oil change was going to be a 2-3 hour wait before they took it in, then a 40 minute, so basically a 3 1/2 hour wait!! No thank you, I left and won't be coming back. Plenty of places that do a better job of scheduling. read more

I tried working with AutoNation Toyota Tempe and unfortunately didn't have a good experience. I gave them a detailed build sheet and explained upfront that I wasn't changing anything. Despite that, my info was passed to multiple sales managers who kept trying to push a deal I wasn't asking for. The communication felt overwhelming and aggressive at times, including emails saying they wouldn't honor my trade‑in if I waited for my exact vehicle to be shipped. It came across as pressure instead of customer service. I appreciate dealerships that listen and respect boundaries -- this wasn't one of experiences read more

I took my friends car in for some work on my day off, friendly staff, comfortable seating area, they had the car serviced in the time they said. Very we'll organized at check in. They weren't able to fix it in 1 day and called my friend to get her into a rental so she was not inconvenienced. read more

Took my car in for some minor issues and it was returned with broken sensors (RCTA and blind spot monitoring). Even though this happened immediately (5 minutes) after my service and the errors had never appeared before in the 3 years I owned the car, Brandon Reed (Service Director) and his manager stated they will not be responsible unless I, the customer, can explain how their work caused the errors. And get this, he said that if I picked up my car and the sensors were broken before I even pulled off the lot that they still would not be responsible. Brandon said "sometimes things just break". It's as if I got my car back and my windshield was bashed in, they would just throw up their hands and say "not responsible" until I can explain how they caused it. Additionally, I spoke with Brandon Reed, the service director, and he stated there was no one above him to escalate this issue to. Therefore, given the risk to my vehicle, I won't be back and just want to give anyone reading this a fair warning that you will own any mistakes the service center makes because this service center doesn't take responsibility for problems that occur during their service. A couple other issues I experienced: -Wait Times: This place is also way too busy to provide quality and fast service. I spent days waiting for them to complete the services. I had to leave my vehicle there over the weekend because they were too busy only for them to take 2 days to service it. Then, I brought it back and waited 2 more days before they diagnosed it and met with me. Then, I showed up in person for a scheduled meeting with the director. I showed up 10 minutes early and told one of the service guys I was there who said he would let Brandon know. Then, Brandon and the manager called me half an hour later, not realizing I was there waiting. When they came to meet me, there was no apology. -Overpriced: They charged me $300 to replace a rubber lining on my roof that came loose when it probably cost them like $100. Only nice thing I can say is that Gabriel and Scott are very polite to work with. They are just doing their jobs and it's clear to me that the leadership is the problem here. read more

3 hours for an oil change is insane. Nobody contacted me to tell me my car was finished either. I had to go up to the cashier and ask and they told me "it's been ready for 10 minutes". read more

AutoNation Toyota Tempe - Car Dealers Near Me - Tempe, Arizona

Joel helped me find the car that suited me to the max, a 2024 Corolla SE. I needed a car ASAP snd I didnt think I'd be walking out with this beauty. read more

AutoNation Toyota Tempe - 2024 Toyota Corolla SE - Car Dealers Near Me - Tempe, Arizona

Bought my new truck from AutoNation Toyota Tempe and I gotta give a shoutout to Alex N. Dude knew trucks like he was born in a Toyota factory. Showed me trims, towing specs, and didn't try to sell me anything I didn't need (a miracle in car sales). Got me in and out faster than I get ready for work so If you see him, tell him I said "good lookin' out" and that I am taking the truck to Home Depot for absolutely no reason later. But seriously Alex is a "truck sommelier." "Ah yes sir, this one pairs beautifully with weekend projects you won't finish." Knew everything about towing too, so now I feel like I can haul anything... Do I have a yacht? No. But the point is, I could pull it if I did ... even though realistically I'll probably just tow my trash cans up the driveway. 10/10 experience. Thanks, Alex. I feel unstoppable. read more

Do your homework. I brought my 2015 Tundra my regular mechanic (Yota Pros in Tempe) for my regular maintenance and oil change. As always, they did a great job. While changing the oil, they found that the valley plate was leaking - a common issue on this motor. I drove from there to Tempe Toyota (5 minutes). When I met with the service person, I showed him the diagnosis and he did a quick visual confirmation. He said they would repair it for $2100. I let him know that I had the Toyota Platinum Warranty on the truck. They set me up with a rental/loaner, telling me it may be covered under the warranty. Later I got a call stating the problem was confirmed by the tech and was in fact covered under the warranty. I was next told the good news was that i only owed $600, but he may be able to get that down. Texted again and told me I only owed $250. I called Toyota corporate and they pulled up the claim. They told me I was 100% covered on the repair and the rental (five days). There would be no out of pocket costs. When I call back and told him to call corporate, he said he would talk to the service manager. Came back to me and said they took care of the rental of $250 ($50 per day - had car for 1/5 days). So, still ripping me off. When I picked up the truck, he handed me the invoice - actual cost was $1100. Be very carful and diligent - they are working you to pull in any amount of money! read more

This place is the worst! It is hurry up and wait, no customer service skills. Sitting around making paying customers wait out in the heat! I will not be back. I can be treated like shit for a whole lot less money. read more

My salesman Austin Perry was very helpful and attentive in getting the new Corolla. Got in, looked at some models and options, settled on an OTD price and I bought it. Him and the finance manager were friendly and helpful I didn't have to go back and forth on financing and extra dealer add ons. Would recommend read more

My experience working with Joe Ng in the finance department at AutoNation Toyota Tempe was very smooth and efficient. Joe was professional throughout the process and helped walk through the finance paperwork in a clear and structured way. Overall, the experience exceeded my expectations for my purchase. read more

I keep saying I will never go back, but they are close to my home, so I did it again! What a mistake!!! This place has the worst service department of any dealership I have ever been to. They don't seem to care about customer satisfaction at all! Today, I had a 10:15am appointment for an oil change and some other minor services. When I dropped off my car, the service manager couldn't even come out of his tiny office to greet me. He then proceeded to quote me all sorts of different prices and tell me that their computer systems usually over quotes the prices. What the hell is that all about? Then, he tells me that the technicians probably won't even get started on my car until midday. So why did I make an appointment? They were told that I would be waiting for my car! I had to spend $49 to rent a car just so I didn't get stuck there all day...and I mean all day! My car wasn't even finished until one hour before closing time. My total bill was over $400, plus the cost of the rental car. The service manager wanted to charge me $100 more than that, but I reminded him of his quote when I dropped off my car, and he magically brought the price back down to the original quote. What a scam! I hope someone reports them!!! read more

I had a very disappointing experience with AutoNation Toyota Tempe. I signed the purchase contract and all financing documents, but the salesperson abruptly cancelled the contract afterward, stating that his supervisor did not like the deal. This occurred even though all documents had already been completed. It was an awful experience with Autonation Toyota Tempe. read more

Scheduled a 5000 miles service appointment for 8:15 and was told it'll take 2 hours. At about 11:00 I received a message explaining what services besides the oil change were needed. I responded and asked how much longer it would take. No response via text or in person. I decided to look for the service advisor, Anthony and I explained to him the wait time was excessive. His excuses were not acceptable. His manager was somewhat helpful in addressing the issue. To make a long story short, 2 hours had turned into almost 4, and I have no intention to return to that location. Communication with customers is key when you provide a "service". read more

Alex Boyle and Nico were very helpful super informative and great personalities. I thoroughly enjoyed buying a car from AutoNation! read more

AutoNation Toyota Tempe - Car Dealers Near Me - Tempe, Arizona

Just had the best experience at this dealership! I told them what I wanted. How much I was willing to put down and how much i wanted my payments to be. Check, check and check!!! I went on a Saturday so it was busier than I'd imagine a week day would be but they got me in and out in reasonable time. read more

AutoNation Toyota Tempe - Car Dealers Near Me - Tempe, Arizona

If you buy a Toyota don't use this dealership for service. We took our new Toyota for warranty service, oil change, tire rotation and lube. Our appt was for 10:00 today, June 16. We arrived a few minutes early. At10:20 we still had no service writer, told he was running a little behind and was out in the shop. Shortly after that I requested a different service writer for which they accommodated us. About 10:30 we received a text that our wait time would be 2.5-3 hrs. We gathered the car and left. Hospitals do surgeries in less time. read more

Arturo was a great salesman in selling us our brand new RAV4 Hybrid! We would highly recommend him.

We had one small issue bit when we brought it to the manager they more than made it right! The issue was not my salesman Thomas he was great. I will definitely go here again! Thank you!! read more

My vehicle purchase experience was great, and I initially rated this dealership 5*, but I had to lower my rating because once I drove the vehicle off the lot, they didn't want to have anything to do with me. I needed a document signed for an out of state registration, and all emails and phone messages were ignored, no response, ghosted. I had to drive over 100 miles round trip to get a simple signature on my document. So warning: although the buying process went well, do not expect anything from them after you walk out the door. read more

I have been go to autonation with my Tundra for 4 years since I retired. And I went to go on a trip so I'm almost to hundred thousand miles. The last three times I paid for an oil change and filter. My truck doesn't leak oil or burn oil. But my truck was two quarts down and bolts were missing from my engine skid plate. Talked to service mgr and he was not too concerned. So I bought the bolts and left. Did not get a chance to say about the two quarts low. read more

Service. Had an appointment but waited 45 minutes for a service advisor. Said the car would be done at noon. Not ready until about 2:15. Hours read more

Multi Visits/Reviews ________________________________________________ Visit: Sept 2025 6 Stars from me! ________________________________________________ When it was time for another car we knew where to go. Even though we were still dealing with the insurance and everything, Ro made it so easy. Walked us around and helped to answer any questions we had. Test drive was nice and smooth! We moved forward and purchased a 2023 Camry SE. Added service package and warranty, was worth it last time and is again! We did notice some small details that needed to be addressed at pick up. These were handled quickly by Phil and Ro. Best service and care I have ever seen or heard of from a car dealership! ________________________________________________ Visit: Nov 2023 6 Stars from me! ________________________________________________ We looked at some cars elsewhere and never found the perfect one. On the way home from dinner we stopped and looked at a few we saw online and while doing that we came across what was soon to be my car. 2013 Camry SE It was just what we wanted, low miles and good gas mileage. We took it for a test drive and put down a deposit on Saturday Picked up Tuesday morning (mon was holiday) There were two things they needed to fix when they got parts in, and they were on top of it. Soon as they got in, rang me up and the parts were put in with a full tank of gas to boot! We have been using our warranty packages for tire rotation and oil changes. Great company with excellent service standards. Daryl, Chris, Brandon Reed were all awesome! ________________________________________________ read more

We bought a 2024 4Runner and had some issues with titling that took almost 9 months to correct (there was a mistake with the APR) and it was very frustrating on my end because I couldn't figure out why. Finally we got a hold of Toyota customer relations and was linked up with the right people at Autonation and got it all squared away with the help of Nick the finance manager. Due to the long issues with titling Nick said that he would get us a service plan up to 55K mileage. I tried to confirm the service plan but it still has not gone thru in Toyotas system and it has been almost a year since we bought the vehicle. ***Update*** to the review, I spoke with Nick (he reached out to me) and he had to put in for the service plan again as it was rejected and he was not notified. Thanks so much for the follow up and keeping your word! Autonation Toyota is super busy but they do care to help their customers and follow thru with any issues or concerns, thanks once again! Something I learned this time around is to reach out before writing a review, most things can be handled by a phone call or text so exhaust all avenues before posting a review. Thanks for reading. read more

DO NOT SHOP HERE. Traded my ford raptor in for a car there and the salesman was extremely uneducated on the features of the car, lying to us about things we knew did not come with the car and among other things. On top of that, almost a month later and the traded in vehicle is still NOT PAID OFF. This is extremely unacceptable behavior for their finance department and is not even being addressed. read more

I will never go to this dealership again. Our sales person quoted an interest rate promo that was not even available, when we chose a car agreed on price had a hard hit to our credit check and were told to immediately transfer over our insurance to this new car, and were waiting for finance, the manager came out four hours after we arrived and said we have a problem. This car was just sold to someone else. Are you kidding me? How does a car dealership not know that two different sales people are selling the same car? The worst part was they weren't willing to do anything to make it right. They offered us a car $5000 over the price of the one that we were getting which was not in our daughter's first time car buying budget. I called corporate and they basically said there wasn't anything they could do about it. Don't shop here!!!!! read more

This place sucks for service. I have them a video of my car blowing slime through the vent but they refuse to USE MY WARRANTY and fix it because they can't recreate the problem even though you can smell the sweet/musky scene coming through the vents. This whole place is trash read more

I would leave no stars if I could, it took 5 hours to get my vehicle serviced which I had an appointment for, it takes less time to buy a vehicle, absolutely never come here to get your vehicle serviced horrible read more

Nico assisted me buying a used car He was knowable & very helpful. He was also engaging & spent the time to find exactly what I wanted. A great experience at Toyota from everyone. read more

Made an appointment for an oil change for 9am today a month ago. I'm still here 4 hours later... They said it would take 2 hours to start, but an oil change doesn't take 2 hours. No wonder they give you "free services" with a purchase of a vehicle. read more

Quick easy experience Alex Boyle the manager helped me get in and out. Third car from this location. Always easy transaction

They left an object inside my tire when getting it repaired. Cause a flat tire two months later. Discount tire found the object out of the inside of the tire which destroyed it from the inside. read more

AutoNation Toyota Tempe - Post paint repair. This is how it was picked up after warranty work for flaking white paint - Car Dealers Near Me - Tempe, Arizona

The service department here is a joke. We bought our certified 2019 Camry here and had two years of free oil changes. I don't drive the car much so we only got two of them. The car only has 32000 miles. After the warranty ran out they keep sending me texts for cheap oil changes and free wipers. I have had issues every time I bring it in for service. Oil dripped in the engine compartment, greasy hand prints on the hood and dirty foot prints on the mat. The steering wheel was dirty mess. This last time yesterday was the end for me. The stupid mechanic that checked my air filter left off a vacuum hose and I drove home with it off and now it's making a strange noise. I took it back and they said it was normal. Yeah right. The advisor drove the car back up front and I popped the hood. I noticed the engine cover was cracked in the corner. He started to take it off and the corner broke off. He said he would glue it back on and I told him no you won't and to get me a new one. He said they ordered it and it will be in on Tuesday. I will keep an ear out for this strange noise and if something is jacked up they will be paying for it. This is way too much aggravation for a cheap oil change. Just stay away from this place! read more

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Terrible dealership. Plain awful customer service. Upon browsing the lot, and not finding much we liked, we attempted to leave. An obnoxious salesman, who claimed he went by "Bear", approached us and stood in front of our car, blocking us from leaving. One thing led to another and I was eventually pushed into test driving one of the sedans they had on the lot. It took around 30 minutes to do so because "Bear" was outside chatting with other people instead of helping us. The employee kept his hostility the entire time we were there, making rude comments and being very pushy. Awful way to run a business. This man should be fired. We felt incredibly uncomfortable from start to finish. read more

Totally 000000 stars! We made an appointment to see a vehicle and said we would be there in 20 minutes and when we got there, they said it was sold. Hunter didn't bother to let us know that it was sold before we made the trip. Down and dirty read more