The ladies at the register were so kind and helpful! We…read morewent in looking for seeds to feed wild birds and they gave their recommendations along with pros and cons. We got the starter $5 bag and looking forward to the birds enjoying our backyard.

Normally I try to avoid this location, but occasionally convenience brings me back. Most employees…read moreare pleasant enough, however my experiences with an employee named Shawna have consistently been disappointing. I've been in the store both with and without Shawna working, and the difference in customer experience is night and day. I've also witnessed similar interactions between her and other customers that created unnecessary tension and discomfort. I have many years of retail experience myself, and I would be embarrassed if an employee spoke to customers this way. Rather than greeting customers or offering assistance, Shawna immediately begins giving directives -- telling customers where to place items, how to hold them, and how she wants transactions handled. The interaction feels less like customer service and more like being reprimanded. What I find most frustrating is that if a customer mirrors the same tone back, she quickly points out their attitude or "tone," while seeming completely unaware of how condescending and dismissive her own communication comes across. I understand everyone has difficult days, but this has been a repeated pattern over multiple visits, not a one-time interaction. It's genuinely surprising to me that management has not addressed behavior that so noticeably impacts the customer experience. I'm realistic enough to know this review alone may not change anything, but perhaps if more customers share similar experiences, improvements may eventually happen.

Hi everyone, recently I have started getting into the fish keeping hobby. I decided to go to Petco…read moreSan Dimas to get everything I need for my set up. The first day I went in I was immediately greeted by several employees. After this I had a couple of questions. He answered every question I had with a smile on his face. When I went to check out he introduced me to a subscription to help me save 15% off, which I immediately jumped on. I go to this store probably two or three times a week and every employee that has helped me has been amazing. Thank you Petco San Dimas!!

Does anyone still work here? My dad and I went to get some fish and we couldn't find anyone to flag…read moredown to help us, he's the impatient type so we left after about 10-15 minutes. Granted it's a Saturday but still, seems like there's only a cashier.

The staff is so caring. They were / are very caring. They store is always nice and clean. The vet…read moreis kind and friendly. Thank you, Anna

Nice, clean, and friendly pet store. They have a lot of variety of pet foods, supplies and friendly…read moreknowledgeable staff. We go here once and awhile because my daughter loves the 2 birds in the store. If you can't find a certain brand of food I'm sure they have plenty of it!

We have had such an awesome experience with our boy Archie and his puppy training with Debbie…read more Her knowledge and 20 plus years of experience really shows. She explains everything , walks you through every exercise throughly. Plus gives explicit instructions on your homework. Thank you Debbie for helping with our puppy Archie achieve such incredible results. We just started our second six week program.

For grooming services…read more.. I chose PetSmart grooming after being told it was an affordable great reliable option--almost $25 less than my usual groomer--so I decided to give it a try. On Saturday, 12/13, we arrived for our 9:00 a.m. appointment. Upon walking in, we were not greeted until I initiated the interaction. One associate who had just finished assisting another customer did say good morning, but the groomer assigned to our appointment, Alexandria, approached in a noticeably sluggish manner, yawning and rubbing her eyes. There was no attempt to interact with my dog in a calm, friendly, or reassuring way. I previously worked in a veterinary setting and understand how important a gentle and positive approach is when handling animals. Unfortunately, the initial assessment felt rushed and rough. My dog--who is normally very sweet, playful, and has never shown aggression--reacted by growling, which immediately shocked me as she has never showed this. Right after, Alexandria stated she would not be able to groom my dog that day. When she handled her again, my dog reacted similarly, and I was told to bring her back another time. At that point, we left. Later that same day, I took my dog to my usual groomer, where she was handled without issue and groomed normally. This further confirmed that the reaction earlier was situational and related to the handling approach, not my dog's temperament. This experience was disappointing and inconvenient, as I had scheduled the appointment specifically so I could run errands in the area during the grooming, especially since this location is not close to my home. Additionally, both of my sons (19 & 12) independently commented on the groomer's demeanor and how uncomfortable the interaction felt, confirming that this was not just my personal perception. Ultimately, this experience reinforced why I am willing to pay more for proper, attentive care. I will be returning to my regular groomer, where my dog is handled with patience and kindness, and where I feel confident in the level of care she receives. In the end, paying a little more also means supporting a small business that consistently provides the quality and professionalism I value.

Max and Matt were very helpful, it was my first time here and they both were extremely…read moreknowledgeable and were quick to help me with all of my questions. Great attitudes all around and I definitely will be back!

First visit. Friendly staff that are knowledgeable about their products. I used the pet bath area…read moreand received help as well as recommendations for which products would help my dogs skin. Excellent customer service.

PRO-TIP: Slight discount if you pay with cash!…read more A MUST for any reptile or exotics keeper in the area, especially if you own lizards! I visited here before, years ago, but this was before I kept lizards myself, and now coming back, I was delightfully surprised to see that they have upgraded immensely and modernized. Everything is super clean and sleek looking! Honestly very refreshing since, no offense, many other reptile stores are a bit more aged and cluttered. The set up of the enclosures are a delight to look at! Alright, I don't want to be a hater to the other reptile shops, but AT MOST, the fanciest thing you're going to see is MAYBE a uromastyx, but I was SO EXCITED to see the reptiles that they had here. Like, yes they have bearded dragons and geckos too, but it's not PILES of them and they have much fancier morphs. That black red monster beardie that they have is gorgeous. However, I got to see full grown, inquisitive ackie monitors, an Asian water monitor, Leachies that aren't over $1k, various tree monitors, a Baron's Racer, lovely fire skinks, Kimberly rock monitors, a Gidgee skink (NFS), etc. I have seen some of these ONLY at zoos, reptile shows, or the East Bay Vivarium in Berkeley (the oldest reptile store in the nation). So for the Basking Spot to have these species is a huge testament to the shop's dedication to the craft and hobby. I got my questions answered and I can see that the community loves shopping here. Proper husbandry and breeding practices (as you can see from the fire skinks they have, not the easiest to breed) and responsible ownership, we love to see it! ALSO, it is almost impossible for me to find wax worms, let alone silk worms in person as feeders for my lizards. Sometimes my local pet store has the wax worms and it's a hit and miss if I go to IE and can find silk worms. I GOT BOTH HERE! And the worker was nice enough to carefully pick them out so they weren't pupated yet, thank you! The shop is a bit farther for me, but I will come back 100%!!

Genuinely the best reptile spot you can find. He has everything from standard ball pythons to…read moreBarons Racers. He has also such a great selection of rare and sought after lizards. Some of the most beautiful tree monitors you've ever seen in your life. Brandon is the shop owner and truly loves reptiles and the hobby as a whole. Every time I have a question about one of the reptiles I bought from him I can call the shop and he'll help. I don't have high enough praise for this place. If you're looking for something simple or one of a kind, this is the place.

1391 W Arrow Hwy San Dimas, CA 91773…read moreUnited States "King Chinchilla" how they make their money is by charging clients $12 per person to enter and then marking up their prices so high for their pets that even if you can't buy the pet then they make some money off you anyways... STAY AWAY from these con artist! I drove an hour to come here and was ready to spend $500+ on a pair of chinchillas but with the way they wanted to con me & my fiancé of $12 a person we decided to take our business elsewhere!

Do not buy a chinchilla from this company. We were given a…read morevery sick chinchilla that took 6 months and over $1,000 in vet bills to cure. It was also a male and they sold it to us as a female. When we contacted them to let them know how sick the chinchilla was, they just blocked our number and wouldn't call us back. Horrible company.

Nice experience and conversation with owner . Definitely has been in the business a long…read moreknowledgeable and friendly . A

The owner is very helpful and knowledgeable. I bought a starter fishtank for my son. The owner set…read moreit up for me and gave me great direction. I've been coming here for almost 2 years now for goldfish and supplies.

Love to see a shop like this so close to home. As someone who spent 10 years working in the pet…read moreindustry I am EXTREMELY picky about where I shop. I prefer to shop and support places that do their research and are open to adding to their inventory. You'll find a ton of staples and a lot of the newest things that are being requested. Entire staff is awesome! I also began to bring my mom's poodle mix to get groomed here! Shop local!

You'll love shopping here they carry my favorite brand of dog food toppers by Evangers…read more 100% Organic dinners clean eating and easy to serve

They actually did not have item I needed…read more But wow. Nice people to speak to. Very polite They told me how to handle the problem Good feeling. I will use them again

This is such a pleasant location! Very clean, well organized and the employee tonight (I believe…read morethe name was Megan - here at 6:25pm) was extremely friendly! Thank you for great service and this location might be small but has a lot of options!