Patrick installed my Lorex NVR with bullet cameras, installed a new wired doorbell (where no wiring…read moreexisted previously), and some WIFI floodlight cameras. The first thing of note was how good Patrick's quote was when he sent it to me. His pricing was fair, and his detail and thorough approach to making a proposal were top notch. Everything was in it...including diagrams and photos. He does a complete breakdown of labor and hardware costs so you can tell what you are getting for your money. If, like me, you are providing the cameras or NVR, he helps you understand where your part ends and his begins. He also was very quick to get back to me and keep in contact as I was making my decision between him an other vendors. In the end, obviously I went with Patrick...and his price was not the lowest in fact. His professionalism was what tilted me in his direction. We made a few adjustments to the proposal so by the time he came in, there were almost no details left to work out. That is always a good sign. I'm very glad I made that decision. Hey and Indy did a great job taking care of our home as they worked. The camera's went up and they look as they they were originally a part of the house design. The doorbell also looks original. I would absolutely work with Patrick again and most likely I will.

Recently I was having internet issues, and Patrick was able to evaluate my service and connect me…read morewith better products to make sure I was able to keep working remotely. Their service was affordable and of good quality. I needed them to update my internet, and they definitely delivered!

Project iot hung and wired my tv so carefully and efficiently! They are perfect professionals and…read morehandled everything I needed. Will be calling them again for my next project.

Mounted two televisions quickly, efficiently, and I haven't had any problems with them. The bid was…read morelower than others by about $100. No complaints.

From the most knowledgeable, sophisticated audiophile to a person who has only recently discovered…read morehis/her love for music--and for that vast segment of the musically attuned population between these two extremes--one need look no further than Gramophone in Timonium, Maryland, for your high-end audio needs and desires. Gramophone carries the very best in all the categories and groupings that constitute the vast repertoire of audio equipment: bookshelf speakers, floor speakers, CD decks, amplifiers, turntables, receivers, sound bars, isolators, precision cabling, and much more, exclusively featuring only the most reputable, trustworthy brands in the high-end audio equipment market. For the nascent audiophile who is a recent entry to the world of high-end audio and who might be challenged by the dizzying array of available high-end audio equipment that graces the market, fear not, for Gramophone's employees are the most knowledgeable, skillful, and passionate in the business, bar none. Of equal importance--and perhaps even more so--they are willing, able, and sincere in assisting you in whatever way possible, since they instinctively know that the purchase of high-end audio equipment is a deeply personal, serious decision and one involving a substantial financial investment. Case in point: in Spring 2025 I made the leap from an owner of a reliable, intermediate, matched stereo system that had served me in good stead for decades to a complete high-end audio system consisting of Yamaha, Sonus Faber, Marantz, and Tascam audio equipment. The Gramophone employees assisted and guided me at each step along the way as I assembled a high-end audio system that met my needs, musical tastes, budget, and personal expectations. The end result is that I am now the proud owner of a complete high-end audio system that fills my home with exacting, precision, enriching sound quality that I have so keenly desired for such an extended period of time. Another category in which Gramophone is unmatched in the world of high-end audio is that it stakes its very reputation on standing behind every product that it sells its customers. There is a personal situation that I encountered with a product--a Sonus Faber Lumina I Bookshelf Speaker--I purchased from Gramophone a short while ago. While time and space do not allow me to go into great detail about this situation I will personally attest that Mr. Justin McMahon, one of the Gramophone high[er]-level managers, took care of every detail that impacted this situation and replaced the defective Sonus Faber Lumina I Bookshelf Speaker and its mate with a pair of brand-new Sonus Faber Lumina I Bookshelf Speakers. It is demonstrative of the professionalism, courtesy, and laser focus on customer satisfaction exhibited by Mr. McMahon that has elevated Gramophone to loftiest pinnacle of exceptionalism in the highly competitive world of high-end audio equipment companies. Lest I be remiss in completing this review to my satisfaction I must also pay tribute to two other Gramophone employees: Joseph Moscatell and a young man named Daniel. Joe Moscatell has assisted and guided me in ways too numerous to mention throughout every step of each purchase I made with Gramophone, and there have been quite a few. Daniel is a young man whose knowledge of audio equipment belies his youthfulness. When I was researching high-end audio equipment it was Daniel who took great pains to explain in excruciating detail the functioning, performance, and harmonizing of high-end audio systems and how best to match components from various audio manufacturers to achieve an absolutely flawless sound quality. Having now passed mid-life I am no longer a young man; ergo, by this time in my life I have dealt with scores and scores of companies, with some ranked appallingly poorly to a few at the extreme other end of the quality continuum, thus earning a very high mark. As a consequence of dealing with scores and scores of companies, I have, out of necessity, developed a much-needed sixth sense for evaluating their overall quality, reliability, and trustworthiness. In all my many years on Planet Earth I am respectfully honored to state that Gramophone is, in all likelihood, the one company that has exceeded my extremely high expectations in every possible way. Keep up the outstanding work, Gramophone; your class, precision, and excellence absolutely do not go unnoticed. A supremely satisfied customer. Mr. Nick Glorioso

Nick has provided excellent customer service. Thank you Nick & Sky by Gramophone Team!read more

I was looking for a company for whole house audio and Maddox was referred to me by one of my…read moretrusted neighbors. Im always hesitant when looking for contractors because you just cant trust anyone nowadays but after meeting and talking to Nicholas it was no doubt that he and his team were the right people for the job. Very trustworthy, very transparent and he and his team were very friendly. His team was on time for the two days of work and did a fantastic job with my new house audio system. They were very neat and cleaned up very well. I would highly recommend Maddox to anyone who is looking to enhance their audio/digital system. Thank you Nick and your wonderful team. I am loving my new toys!

One of my favorite contractors. I was somewhat hesitant after accepting their quote and making…read morepayment in advance but when installation day finally came, I was blown away. The owner of Maddox AV valued quality in the same way I do (hidden cables, color matching, clean work) and was creative in coming up with solutions to conceal wiring and run wires through the walls of our complex deck house. Communication is awesome. The team is great. Pricing is fair and reasonable. I highly recommend for any AV needs. We used them for mounting our TV, installing outdoor Sonos speakers and wiring, running ethernet to security cameras, and wiring up the routers/access points.

I was referred to Starr Systems through the previous owner of our home, who raved about both the…read morework and the staff at Starr. What we experienced in our interactions with them was worth of a zero star rating. -The office staff who answers the phone line is incredibly rude, and acts oblivious to things they have already confirmed. Making an appointment with a technician is so hard, it's almost as if they do not want business. -We were passed off from one team to another multiple times due to "staff rearrangement." When we finally got staff to assigned, they stood us up twice. At this point you'd think we'd go to another company, but we have a pretty complex home network and their team had intimate knowledge of what we needed updated. Luckily we were contacted by a new project manger who assured us they had let go some of the "old watch" and were reinvesting in staff, and they could immediately take on our project. The team was on the job, but it took them 4 different trips to complete the simple task of mounting our tv correctly. They even tried to convince us this was okay just to move on. To make it even worse, they didn't finish two other contracted tasks we agreed upon with them. Simply put for the premium prices charged, they operate as close to racketeering as possible these days.

Really unsure about what happened here - after a few weeks of planning with one of their designers,…read moreI was handed off to another team. Communication was really poor and it was difficult to contact them. When I was finally able to have another meeting, they completely cut off contact with me. No explanation - just stopped responding to my emails and texts. Really frustrating - wasted a lot of my time and energy.

I ordered a treadmill and a recumbent bike from Amazon. I forgot when it arrived that I would have…read moreto assemble it, so I thought okay this shouldn't be so tough. I was wrong, when I opened the box and saw all those pieces, I knew immediately I had to hire someone for the job. I got on Yelp and came across John's business. I was a little skeptical at first because it says furniture assembly but I decided to message him anyway. Not only did he answer right away but the price was excellent and he could fit me in the next day!! John arrived promptly and went right to work. It didn't take him long before he had the treadmill put together and was working on the bike. He even opened up the treadmill mat and set everything up nicely. He completed the bike in what seemed like seconds and I tested everything out. John was very professional, on time and he answered all my questions with ease. Everything was well put together and he didn't leave a mess behind. I am throughly impressed. Not only is he skilled in assembly but he's sort of a jack of all trades. I explained to him a situation that I was having with the light in the basement and he knew exactly what to do to remedy it. John is officially my go to guy!! If your looking for a good handyman and you want it done right then John is the man for you. I highly recommend him!

I would highly recommend John to do work in your home especially if you want your TVs hung off the…read morewalls. I initially set up an appointment with John but I needed him to come earlier than the original date, he was able to make arrangements and showed up on time. His work is clean and precise.