They were great! The gentleman at check in was extremely helpful & kind. We boarded our 3 dogs there for a week while on vacation.

A little context, I have a two year old Bernese Mountain Dog that I have been struggling to find a groomer for due to his size. I had called Horton's to see if they would be willing to trim/groom my Berner, explaining in depth that he weighs approximately 120lbs and is not yet neutered. I explained that he does not like bath time but is non aggressive, and still has a lot of energy. The owner explained that this would be absolutely no problem due to them owning large dogs themselves. Long story short, I took Ranger to this facility on the day of his appointment. As a puppy, specifically not neutered and at a completely new facility he tends to want to sniff around. The owner immediately seemed dismissive and rude, shaking her head and groaning. Upon entering the building, I pointed out the cat sitting on the window sill, to which the owner stated "Keep him away from the cat." (At a DOG kennel.) Then they took Ranger to the back and the owner asked me to fill out paperwork. Within a minute the owner had brought my dog back out front. They stated "We can't groom him, he is not trained enough." And handed Ranger back to me. My frustration lies in the fact that I throughly explained that he is a large dog with lots of energy and they proceeded to still schedule him knowing this, only to refuse grooming services after all the prep and driving to the facility. Safe to say we will not be going back any time soon. I have never been treated so poorly as a customer in my life, hopefully that is not a reflection of the kennel services as well. read more

This is my first time putting my dog (1 yr old Staffordshire Terrier mix) in a kennel. He was there for three days. The staff was pleasant and friendly when I dropped him off. I asked that they clip and grind his nails as well while he was there. Unfortunately when I got there this morning, I was told that they did not do his nails. The owner's husband told her to have me bring him back this evening. That doesn't work for me. They were supposed to be done while he was there. I brought him home and I noticed that his rear and tail were matted with poop. I cleaned him up and found that the base of his tail was red and raw, which to me says he was sitting in his own feces for some time. I called and was told they didn't know why but that I would receive a call from the owner this evening. Right now I am upset to say the least and would not refer anyone to this kennel. I will edit/revise my review after the call. UPDATE: The owner did not call me. I had to call at 9pm and the owner basically accused me of lying about this. The pictures of his tail say it all. I will NEVER suggest this kennel to anyone! read more

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I was honestly worried about the two reviews that I read and even confronted the groomer about them but they reassured me they kept everything clean and I allowed them to cut my little yorkies hair and let me tell you.. I am so glad that I did. My dog came up smelling fresh and clean, with a cute haircut and a vibrant walk. I am definitely coming back! :) read more

Hortons kennel - happy pup - Pet Groomers Near Me - Ephrata, Pennsylvania

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Don't take your dog here if you expect your dog to be well maintained and taken care of. My pit/bully mix who has no behavior issues whatsoever was there for 7 days because I was getting married. When we picked her up her face and parts of her body were covered in (...I'll be nice) "poop." They said they didn't bother to bathe her because she looked scared.. well no shit she was scared and was in a shelter gross facility and covered in shit, who wouldn't be. At this point, we should have been contacted and asked how she does with bathing and water (absolutely fine). My husband had to do her bath WHEN HE PICKED HER UP yet we were still charged a full rate amount when they do a half ass job. Incompetent at most, I called right after my husband picked her up and told me of her condition and they couldn't be bothered to answer the phone. NEVER AGAIN read more

Do not bring your dog here unless you want them to end up sick. After a few days stay here our dog smelled so bad, he got diarrhea( he has never had it before and he has been boarded many times before but never here) and hasn't been acting right since he got home. Now after he came home with diarrhea he has been eating a lot more and you can feel and see every bone in his spine. He is going to the vet today as we believe he got a parasite or some sort of worm from this Kennel. DO NOT BRING YOUR ANIMAL HERE. read more

This kennel has been a life saver for me!!!! I have used them time and time again!!! They take amazing care of my three big pit bulls!! I've been using them for over a year now and I travel a lot, they are always accommodating. Tammi and Tom are very friendly and welcoming. The facility is great and always clean! They recently renovated and added brand new kennels, I would recommend them to anyone!!! read more

We have used Horton's Kennel for nearly a year. We have two large dogs and they attend the daycare program. Our schedules change on occasion and sometimes we pick up our dogs late. Horton's is always accommodating and they have never complained about late pick ups. They keep our dogs occupied during the day and at night our two sleep very well from their activity. We have also boarded with no issues. read more

Our bloodhounds were boarded for 4 nights. Both dogs were happy and healthy after being boarded there. The owners were very friendly. Although we hate to board our dogs, we would board them there again. read more

I love Hortons Kennel. I can go away and know my dogs are well cared for. Tammy and Tom are the best. They are always so happy to see my dogs.....treat them like family. They made incredible upgrades to the facility. I read the review from January and have to say I have been using Hortons for 13 years and my dogs never smelled or came home sick. They get excited to go there. read more