My dog was dying and suffering and the staff at manheim Pike veterinary Hospital were horrible and had no compassion whatsoever. They refused to even look at my dog because I was not a regular customer of theirs. I tried to explain to them that the veterinary hospital I normally use had a fire and were temporarily closed but they simply did not care about my situation or my suffering family member. It is clear that they do not care about animals whatsoever! read more

Best vet practice I've used in 25 years. The Drs are knowledgeable, friendly and compassionate. Staff is friendly, helpful and always attentive. They have treated my dogs with the utmost respect and I always leave feeling I understand all the issues. Highly recommend these Drs and staff. read more

My dog passed away yesterday, and I came here only because it was the closest emergency option. The support staff showed no compassion--only concern for payment. On one of the worst days of my life, they offered no empathy, comfort, or basic kindness. As we were leaving, we were forced to stay until we were "cleared to leave for payment," even though we'd been told payment would be handled later. When we returned after forgetting something, the same staff member again detained us, repeating--three separate times--that we owed money. We understood the first time, but they treated us like we were thieves, sneaking out without paying our debts, rather than grieving pet owners. We had just lost our 14-week-old puppy, and this is how we were treated. If this is how they handle dying pets and devastated families, how are they treating the animals in their care? I would never recommend this place unless there is no other option and even then, I would reconsider. I would rather leave no stars but I'm forced by Yelp standards to leave at least one star. read more

I am blown away by the empathy and professionalism of Manheim Pike Vet. As a recent transplant from the west coast, I was not sure where to go to trust with the care of my elderly cats. It felt really good to find a place that not only met all of my veterinary needs but also showed that that they cared in a very genuine way when I needed it the most. I took a chance on Manheim Pike Vet from multiple recommendations on the NextDoor app. The two comments that stood out were the accolades of the multiple vets plus the fact that customers did not feel like they price gouge as others do. I had the very unfortunate luck of visiting for the first time to euthanize a very sickly older cat (17 years old and the love of my life, other than my human son) . I actually scheduled an end-of-life evaluation but already knew in my heart that I had to let him go. Even from that first phone call, I knew this was a great place. The employee took time listening to me, was very sweet and sympathetic, and didn't once rush me, even though I could tell from the noise in the background that they were very busy. Based on my cat's condition, the vet tech was very sympathetic and reassuring that I was making the right choice. I cannot tell you how much that meant to me, because struggling with that decision was debilitating and wracked with guilt. He gave us as much time as we needed and then wrapped him up in a blanket to take him back. It was probably one of the only times I've seen my cat so at peace at a vet's office. I opted to memorialize my cat with a private cremation and photo box memorial box, around $250 total for all (euthanasia included). My cat's cremains arrived less than a week later; the memorial box is gorgeous and honors my little buddy perfectly. I was told that the cremation locale is very professional and will even record video, if you so desire, to prove that your pet's ashes are actually theirs. I'm honestly not a crazy pet person, but when you have a cat for 17 years, it feels good to know that you can memorialize them in a beautiful way that won't break the bank. I returned a week later for an annual check-up for another elderly boy (also 17) who had some gnarly ingrown nails but is otherwise very healthy for his age. The vet tech was very thorough and offered me different options for vaccinations, explaining the differences both in function and price. The entire team did such a great job making him feel at ease, fixing him up, and getting him back to me in a short amount of time. I also discovered that they have a location that's even closer, actually even walkable, to where I live that I can visit on certain days. The accessibility of having a closer location is great should I ever need it. I feel like I cannot give this veterinary practice more accolades; the service you receive speaks for itself. The treatment I received when I came in nearly hysterical spoke volumes. The only other time I had to euthanize a pet before (back on the west coast), the vet looked shocked and backed out of the room awkwardly when I started sobbing. Talk about uncomfortable. No one here even batted an eye when my young son and I came in red-eyed and devastated. And I think that's how it should be. read more

This place is wonderful! The staff is friendly, and clearly they love dogs! My dog slipped away from me on a recent visit, and at least 2-3 staff members came over to help! Once inside, the staff was professional, and courteous! We really love this place! read more

We have 2 dachshunds and have been soooo happy with their care especially with back injuries. Gunther our 5 yr old males back went out on Halloween. With medications and laser he was back to normal the next day. We are still limiting his activity but Dr Lee said he can resume normal activities after 6 weeks. Freddie our older dogs was completely paralyzed in his hind legs in 2021. They treated him with medications and laser and he made a complete recovery. Freddie just turned 17 and is running around like a young dog with no back issues. We are so thankful we did not need to do surgery on either dog and with the Drs at Manheim Pike Veterinary Hospital's great advice and guidance our dogs are leading happy active lives. read more

Dr Steed at MPVH is one of the best humans I have ever met. I took my English Bulldog, Crosby, to another vet prior to knowing about Dr Steed. The previous vet recommended Dr Steed for Crosby's entropion surgery. That was our first contact with him. A few years later, our vet passed away. So we decided to go back to MPVH and Dr Steed. He is very understanding, compassionate, honest, never in a hurry. Unfortunately about 3 months ago I had to make the decision to put Crosby down. And there was no discussion as to who would do it. Crosby loved Dr Steed. He would let Doc do anything to him. If anyone else would do what he did, Crosby would have growled. I can't say enough about Dr Steed. If you are looking for a new vet, do yourself a favor and get the best there is! Thanks Doc for being amazing! read more

Vets. And staff are very nice. First time I've ever been to a Veterinarian where they didn't shame you into thinking your a bad person because you don't have hundreds of dollars to pay for every test and procedure right now. They will make suggestions understanding that you want the best for your pet, but may not have all the funds immediately. My pets are still being treated while I save to do the recommended treatments. read more

This practice is so professional and truly cares about animals. They work hard and are knowledgeable. Everyone is so nice and helpful.

Never had a visit that I didn't enjoy. They care about the animals they tend to. We go in every 6 to 8 weeks to trim my dogs nails. They get the job done and he doesn't like it to much but they know how to handle him to make him as calm as possible. They are also on top of reminders for shots and wellness checks as well preventative medications read more

I love and truly appreciate Manheim Pike Veterinary practice, in the Lancaster Pa. area. All the Vets, receptionists, and Techs are very empathetic and accommodating. I take my 3 Cats, and senior Chihuahua there. I've never been disappointed, and very much recommend them to anyone looking for a great Vet practice. read more

My cat was treated there two days ago. They advised me to call back today if she wasn't back to herself again. She was worse, so I called. I wanted to know the answer to ONE question (whether it was normal for my cat to still be in pain and limping and with mild fever). They said they'd have the vet call me back when he came in at 8:30am. By 9am I received no response. My cat was whimpering, so I called PETS to ask them if I should run her into the ER. PETS was surprised that I hadn't been advised two days ago what to expect with my cat and that my vet hadn't called me. They said, "Pester your vet. He needs to explain this to you." Soon after I received a call from the vet's front desk staff who said, "If you're worried she's worse, bring her in." They offered to leave pain meds for me at the front of the building instead. I appreciated that, but it didn't answer my question. Was it NORMAL for her to still be in pain and with fever? Was it worth traumatizing her further by bringing her in for a re-check? I needed one simple answer to a simple question but never got it. So I called another vet I'd never seen, and their tech person explained everything to me about what my cat was going through, offering to help today in whatever way they could. They reassured me but also indicated surprise at the way Manheim Pike handled things. They explained things my cat's veterinarian SHOULD have if they would have just taken one to two minutes during my initial visit or just got on the phone with me today to share crucial information like: 1. It takes up to two weeks for a cat to heal from a serious bite from another cat. 2. It's normal for my cat to be in pain. 3. Pain meds should have been given during initial visit. 4. I should place warm compresses on the puncture wound to accelerate healing. 5. The antibiotic injection lasts for 10 days. 6. It's normal for the area around the wound to feel warm to the touch; the body is fighting infection. 7. The feline leukemia vaccine my cat received last summer is only 70% effective; so she needs to be tested in a month to see if she has contracted it from the cat who bit her. 8. It's not a good idea to further stress a traumatized pet by bringing her back unnecessarily. She'd also be attacked by her sibling upon return for 3 days if she smells again like the vet. Quarantining her is difficult. 9. Tips to prevent my stealth cat from running out the door as I'm coming from and going home. Manheim Pike e-mailed me a survey to ask for my opinion of the experience. I gave two-star ratings and said I didn't have enough space to type the reasons why. They responded by sending me an email blaming me for what didn't go well. It was the most bizarre way of handling vague customer service feedback. They created a story that I'd yelled at them and was "unkind"--as though they had me confused with another customer. I've never encountered such strange behavior! I don't yell--ever. Not to anyone. I was frustrated and hurt, but I was not unkind. It sounds like someone is shirking their responsibility for a poor e-mail review. They assumed I was upset because they repeatedly mispronounced my cat's simple name. (Can you imagine being a customer somewhere and no matter how many times in conversation you mention your name, the service provider KEEPS pronouncing your name incorrectly immediately after? Weird.) But no. That wasn't the issue even if it was mildly annoying. They thought I was upset because when they did leave the meds for me in front of their building they did not leave any instructions on how to administer them. No, I wasn't upset at that either. I simply called again for instructions. They thought I was upset because when I called for instructions on how to administer the meds to a cat (because cats don't just swallow pills), they blurted out, "Who ARE you?" and a group of them started cracking up laughing in the background. Yeah, that was hurtful--especially since I was very scared and worried about my little best friend and wasn't in the mood to understand a poorly timed, insensitive joke that makes little sense--but it wasn't the primary issue. The real issue is the poor communication and the way they blew me off. In the end, the entire experience left a sick feeling in my stomach about this place. It was loony tunes. All that I needed was a simple explanation on what to expect after her initial treatment. I'm going elsewhere from now on. Something is incredibly off about this place. And they want you to pay for an extra visit to get information they should have provided at the outset. When I asked for the records to be forwarded to a new vet, they tried to refuse me, saying I had not paid for the medication when in fact I had paid over the phone two hours prior. This place charges a lot more than other vet clinics--which is fine. They have a right to charge what they feel they deserve. But they miss the mark in so many ways, they do not deserve one more dollar from me. read more

We just moved to the area and I'm so glad I found this veterinary office. I tried one before coming here and was so unhappy. I made an appt here for my sheltie and I found our new vet! The staff was incredibly helpful, informative and professional. I would recommend this office to everyone! read more

We love this practice so much! Everyone from the front desk ladies (so sweet, so fast, so helpful) to the vet techs to Dr Steed are fantastic. They always make me feel like they care about my pup just as much as I do. I live in Philly now and while I have an emergency vet here, I drive the 1.5 hours just to take her to a practice I trust. Also, I'm a nervous dog mom so I call and ask a lot of questions, and they never make me feel like I'm bothering them. They're kind, knowledgeable, and helpful every time I reach out. We can't recommend them highly enough! read more

My pets have always received good care and attention at Leola and Manheim Pike locations. Dr. Prudente is the best there, and I highly recommend him to anyone looking for a good, caring Veterinarian. He explains everything and doesn't ever try to over charge. I feel I can trust his experience and diagnosis. Vet tech Adam is also an awesome, experienced person there. Always helpful and kind. Highly recommend this practice. read more

I absolutely cannot say enough good things about Manheim Pike Vet Hospital. My fiance and I are no strangers to vet clinics as our Great Dane puppy had chronic GI issues when he was younger and we were at the vet at least once per month for the first year of his life, including a special internal medicine vet. He has developed some behavioral issues lately, and from the first phone call I ever made to Manheim Pike, I have never felt so comfortable or listened to. They went out of their way to let us in the side door upon our first visit so we wouldn't have to walk through the front of the waiting room past other dogs. We were also 10 minutes late, and Dr. Jen also had another euthanasia patient at the same time, and she was able to go back and forth easily without making me feel bad about it. We had previously been to another vet in the area who was not able to handle our Great Dane's anxiety and hyperactivity, and Dr. Jen had absolutely no issues handling him, and never made me feel embarrassed or bad about my dog's behavior, so this was huge for me! She made my dog feel comfortable around her as well and he was giving her kisses by the end of the appointment. Not only that, but Dr. Jen spent an extra HOUR after our appointment (which was the last appointment of her day) working with my dog and helping with his social anxiety issues. When was the last time your vet did that?? I'm so excited that we found Dr. Jen and the rest of the staff at Manheim Pike! read more

I guess they don't want new customers. Used their online contact form -twice, never heard back. Called and left a message -twice, never heard back. Not sure how you become a client here, typical means of contact don't appear to be working. read more

The regular veterinary services we receive from Manheim Pike are terrific. However, why we will stay with them forever is because of how they go above and beyond just routine services. When our pup had a bad interaction with another dog, and her ear was bitten, Manheim Pike got us in right away, despite being completely booked. Within an hour she was stitched and medicated ... and we received reassurance and instructions on how to make sure the recovery would be seamless. We simply cannot offer a stronger recommendation, not just for a veterinarian, but for any business in this area. PS - ask for Dr. Jen! read more

I have a 5 month old puppy who needed immediate care. The staff at Manheim Pike was so kind and efficient, making sure they made time to see my puppy ASAP. When I was at the office, Dr. Savage put me at ease from the second she walked into our room. She sat next to me and explained the situation in a way that I understood. She was so genuine, kind, and truly made me feel as though I have known her for years, although this was the first time we met. I cannot say more about this veterinary hospital, and would absolutely recommend them to anyone. Their level of professionalism paired with their compassion and patience, truly makes them an exceptional practice. Thank you, Dr. Savage! read more

From the first phone call, they were excited to have us as a patient. Once we arrived, there was excitement in the staff, technician, as well as the vet (dr Nelms). They gave us a great deal of information regarding our new puppy, and took the time to answer all our questions. The next day, we had a follow up phone call to answer any additional questions as well as an email regarding navigation on their web page. I highly recommend Manheim and we are confident in the care they provide. Overall a wonderful experience. read more

I never felt comfortable at this office or it's annex, Metro Pet. I was never sure of how much my bill would be and felt like I was a bother to the staff when I asked about pricing. I never saw the same doctor twice, even though I requested at time of appointments. I was told it was not possible. Because of that policy, I would get a great vet one time and not so great the next. I never would have minded waiting for an appointment in order to see my preferred vet. I want my vets to develop a relationship with me and my pet and that wasn't possible here. After being a patient here for three years, I cut my losses. read more

I have used several vets in the past and none of them compare to Manheim Pike Vet. This is a top notch facility! From all the ladies that are always smiling when you walk in the door to the professionalism of all the techs and doctors. They have treated all my animals with the utmost care and respect. They offer compassion and support when the heartbreaking decision to allow your pet to cross the rainbow bridge arrives. They offer knowledge and guidance when an animal recovers from surgery. They are absolutely the best. I wouldn't even fathom the idea of using another vet clinic. read more

Horribly rude staff; seem prejudice. I was hung up on when I called for questions about my pet by Dr. Nelms. When I called back another time, I had to yell "WAIT!!" before she hung up on me again, because I had more questions. Questions still weren't all answered, and I decided to take my pet to another vet. Do NOT recommend this practice. read more

This was my pups first visit she was having some health problems, she is 11 yrs old. The whole staff was wonderful and caring and treated Avalon like she was important, even had her upside down for a belly rub. Her previous vet had her for 3 visits on 2 antibiotics and she was no better. Manheim vet hosp sent her home and within a day she was getting better and now it's been 3 days and she ran today. She feels so much better and I'll never be able to thank them enough. They are GREAT! read more

Everyone there is friendly and they do a great job but we took our rescued cat in to be fixed and the total bill was $600. I feel sick to my stomach looking at this bill. We can't afford it so we put it on the credit card meaning it will cost more than $600 eventually. Nothing out of the ordinary either, just an exam, spaying and shots. I am in total shock. read more

Staff is so friendly and accommodating. I started going here for their free first time puppy check up. The first visit's exam fee was waved and I also go free heartguard and nexguard. I've been to their office about 5 times now. Two of those times were a couple days after a previous visit and they waved the exam fee for me both times since they were addressing small issues. I was so pleased! The only thing that I didn't like so far was that they did the typical Vet office trick. "Oh we'll quick do his nails" and then I get charged for it without knowing. In the future I know to say no. Other than that I love this place so far! read more

I have been coming here for 8 yrs love all the drs i have met plus the employees are very knowledgeable i have had many wuestions over the years their compassion is genuine i would never go any where else Oscar Eli Chuggles Quincy Buddy thank you! read more

I am so pleased with what I've experienced so far with the competent vets at Manheim Pike Veterinary Hospital. They have been super welcoming, friendly and professional. I am so glad we made the switch to Manheim Pike Veterinary Hospital. Our mutt loves the doctors and other staff! read more

I absolutely love my veterinarians Dr. Steed and Dr. Rovner. I've been using this vet since I was a teenager. They take wonderful care of all my pets and strive to provide the best care for them and discuss all my options with me. The office staff is amazing. They are so friendly and know who I am and which pets belong to me. Everyone is wonderful with my dogs and whenever I call with a question they strive to do their best to answer it and take the time to address what needs to be addressed. read more

Took my cat here about a month ago. Usually a good experience. Brought him home last time and he was sneezing all day, fast forward to now and his sneezing has turned into wheezing and coughing. Full blown respiratory infection!! Was fine literally the day before and is never around any other animals. Would love to get him help but this place is too damn expensive for anything other than the usual shots and checkups. Not to mention they won't cooperate helping me with this even though he got the infection from their office!!!! read more

for a year with many tests? and alot of money they never diagnosed my friend`s cat correctly. took the cat to another vet and was told she has diabetis. i asked the other vet about diabetis but they said no, it was pancreitis. i felt after the 2nd visit it was just about money and not the pet. they should be ashamed of themselves. read more

I judge a veterinary clinic and its staff as I would a hospital and its doctors. In the case of the Manheim Pike Veterinary clinic they exceed the highest standards of professional care. When it has been time to end the suffering of of our pets, most recently a 17 1/2 year old Lhasa, Dr Steed and staff helped our family through this most difficult of times with understanding and compassion; allowing us to depart and grieve with no mention of the fees involved which were taken care of at a later date. The five star reviews tht they receive are a true testimony of our experiences. read more

Hands down the BEST vet I have ever had!!! I've had a few upsetting experiences with others in the area and after coming to visit, have completely fallen in love with the entire staff. So has Blu! She is terrified of the vet but now looks forward to getting plenty of attention and treats!! They know so much about every animals and even breed specifics. Doctor Jen Morris is INCREDIBLE!!! She knew how to treat and handle Blu within fifteen minutes of being there. A dog who hates and I mean HATES to even have her paws touched, was able to get all four paws clipped within one minute. Not to mention give her shots and treat for an ear infection with ease. I'm a firm believe in the saying "you get what you pay for" well this vet is worth every cent. If you're not on the market for a new vet I would at least go meet the staff and take a tour. You'll love what you see! read more

We took two recent rescues here and were pleasantly surprised by how friendly the staff was. Environment was clean and Dr Jen Morris was down to earth yet confident. We are happy so far read more

Love this Veterinary Hospital! The staff is so friendly and accommodating to everyone I've ever seen in there. They have a special cat room and calming towels with pheromones to relax your pet. Dr Jen is the best! She has an awesome bedside manner with animals and their owners. She is a true animal lover, very straight forward and a great sense of humor. So glad I changed vets. I definitely recommend Manheim Pike Veterinary Hospital, especially for cat owners! read more

We have been going to Manheim Pike Vet for several years now and have been more than overjoyed with the staff and Dr. Steeds expertise with our kitties. They are the most caring veterinary hospital we've experienced, they've even made phone calls to check on our kitties after having office visits to check on their health needs afterwards. Dr. Steed is patient and kind, even to our most difficult kitties (one being a feral cat that was like a tiger when he first started going there). The staff & doctors all listen to your needs to try their best to solve any problems that our pets bring to the table. Can't say enough about what a wonderful practice they are! read more

We are so appreciative of MPVH, the vets and their staff! We are fairly new to them and so far, in the few visits we have had with them, we have been beyond satisfied. On Friday, I stopped in for what I thought would be a quick vist to have our Great Dane's nails trimmed as we were scheduled that evening to make a trip to bring home our new IWH. As we got out of the vehicle, as usual we stopped at the pet pee area and my poor girl tried to pee and all that came out was blood. When we went in for our appointment I mentioned this to the staff and they squeezed us in last minute. They were so accommodating, thorough and ran the appropriate tests. The vet came out and sat with me to go over the test results, made sure I understood what was going on with our girl and went over the treatment plan for her. We were not prepared for what we encountered going in and the vet and staff helped alleviate some anxiety and stress with their compassion and understanding. I am so glad that we found MPVH and that they are who we now trust our fur loved ones with! Our girl is doing well and is loving her new sister! read more

If I could give 10 or 20 Stars to Dr. Steed, his Staff, and Manheim Pike Veterinary Hospital, I would. Background. * Toby, a 15-pound Miniature Pinscher, and one of the sweetest individuals that you have ever met, was diagnosed by Another Veterinarian with diabetes. * I was somewhat panicked, and very anxious about this situation, and more especially, the correct medicines, giving him treatments, tracking his new insulin dosages, monitoring his blood sugar levels, etc. etc. This was all new to me, very complex, very daunting, and very intimidating. * Our previous veterinarian (NEW HOLLAND VETS - NHV) had completely dropped the ball in several instances. o They couldn't make the appointments and keep the time straight. o The NHV Veterinarian / Doctor was to call me to discuss the results: He never called. ... I had to call him. o I was to meet with the NHV Veterinarian / Doctor to discuss: correct medicines/insulin (there are many, many types), giving Toby injections (without killing him) proper syringes, tracking his new insulin dosages, monitoring his blood sugar levels, getting hands on coaching on giving injections, etc., etc., etc. o I went to meet with the Doctor / Veterinarian, and especially get coaching on proper insulin, dosages, syringes, injection techniques, etc. o THE NHV DOCTOR HAD DECIDED TO LEAVE EARLY !!!!!!! The NHV doctor had chosen to leave, before my appointment. The NHV doctor left me completely hanging. o AND !!! When I got upset, the STAFF at The NHV got nasty and surly. *** Manheim Pike Veterinarians and Dr. Steed: My Heroes !!!!! *** * When I called, they worked me into their schedule IMMEDIATELY. * I got to see Dr. Steed PERSONALLY, Despite their staff of 4 to 6 Great Veterinarians. * Dr. Steed spent a very long time explaining EVERYTHING, o Various types of insulin: short-, medium-, long- acting; Animal vs Human, etc. o Cost-effective sources of insulin: $30 per vial vs. $120 per vial. o Symptoms and cures for: Too Much Insulin; Not enough Insulin. * Then, they had one of their technicians spend a fair amount of time with me: o Giving Hands-On Coaching on GIVING injections, o Handling and Storing the fragile Insulin, o Monitoring Toby's health, NOTE: The Dosage of Inulin that they gave me was an ESTIMATE of the proper dosage, and this needed to be optimized for Toby, with close Monitoring and Testing. o What to do if he got Too Much Insulin. o What to do if he got Too Little Insulin. * All in all, they Were and Are AMAZING, Wonderful, Caring - for Toby and Me ! o This whole thing was very, very complex, intimidating, scary, and anxiety filled. o Without request, they worked me Immediately into their schedule - That Same Day !!! So that I could get Toby under treatment ASAP ! ( vs Waiting 5 days already for NHV ... ) o They worked with me personally and understood my anxiety. o They called with follow-up. o They called to make a follow-up n appointment, so that I could get Toby's blood sugar levels checked. * All in all, they were great, stupendous, and amazing. * *** I wish I could use Dr. Steed as my Personal Physician !!!!!!! SO !!! Dr. Steed, his Staff, and Manheim Pike Veterinary Hospital: ***** 20 stars !!! ***** read more

Over priced! Vet calls and tells me dog is going to die. Nothing they can do.but dad was there and emotional and they took advantage of it and ran more test even though they knew she was going to die anyway. Ended charging me $450 and never even itemized the bill. Will never go here again. read more

I'm very happy with my experience at Manheim Pike Veterinary Hospital. They were so friendly and flexible working with my schedule. They treated my cat they way my physician treats me, when I go to the doctor. I couldn't believe how thorough they were and how patient they we're listening to previous medical issues, and answering all my questions. I'll definitely be back. read more