1. Hospice Care In the Berkshires

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    Pittsfield, MA

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    Hospice Care In the Berkshires

    5.0 (2 reviews)
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    19 days ago

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    Hillcrest Commons - hole next to resident room

    Hillcrest Commons

    1.0(6 reviews)
    3.0 mi

    The worst place!! My mom is there and had to have her moved. she was getting worse instead of…read morebetter. Nobody returns phone calls they do not keep you updated with medications or how the patient is doing. I've asked several times never received a call. They do not pay attention to the patient. The state should come in there and watch how it's ran.

    This place is the worst and I wouldn't send my worst enemy here. They left my boyfriend in his own…read moreurine and waste multiple times, ignoring the call bells and not checking in for hours. My boyfriend suffered damage in his spine and was unable to move any of his limbs, multiple times he became stuck and hit the call bell just for no one to come for over an hour. There were times he wasn't fed his dinner until 1am, and many times staff would come to check on him while on their phones, disregarding what he said. At one point he requested to go to the ER, as he was getting worse daily and wanted to see a doctor, he was refused twice. Had to wait until he was at a doctors appointment and demand to be sent to the ER from there just to get there. Turns out the doctor confirmed he should have been sent the moment he asked because he urgently needed another surgery. They tried to wipe it under the rug that he was getting worse and would have continued pretending he was fine if the doctor hadn't advocated and listened when he said he didn't want to go back. They messed up taking him to appointments, making him miss them and did less than the bare minimum for therapy. The staff there are only there for a paycheck, spending most of their time on their phones and ignoring their patients. Don't send your loved ones here, they'll end up worse than ever before

    Photos
    Hillcrest Commons - Filth on floor was here when I arrived

    Filth on floor was here when I arrived

    Hillcrest Commons - This cup was dumped and rinsed and this is the cup my mealtime coffee came in

    This cup was dumped and rinsed and this is the cup my mealtime coffee came in

    Hillcrest Commons - Trash/floor/nurses desk/med dispensing area

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    Trash/floor/nurses desk/med dispensing area

    Serenity Care - Home health at it's best!

    Serenity Care

    1.0(1 review)
    17.9 mi

    I'm from PA & went here on emergency (not my choice) & I could not advise anyone to go here! I…read morewent with a high fever & told I had the Flu (had a flu shot) but 1 wk later left with pneumonia & antibiotics? I was made to "slop bath" at the sink as I was confined to my room & there was no shower or bath?! I had an emergency contact they refused to contact or keep updated! They stood (Nurses) in the hall & laughed when I told them I could not be w/o my 24-hr Allegra I've been on 25 yrs as my allergies are too bad & I produce phlegm, etc. fast & furious, so they contributed to my pneumonia by refusing to listen & with-holding my normal meds.! On days it felt 60*F out it was feeling like 90-100*F in my room! When I was downstairs in a room I had to use a port-a-potty & beg for it to be emptied or they got attitudes with me! 10 different people told me "Not" to go there, go to Albany, NY! My best advice? RUN!!! To another Hospital, it's a dump & degrading! They have you purple from shoving needles in everywhere & as long as they get it done, they're not worried how! Choose another place please!!

    From the owner: It is my goal to make every patient feel safe and comfortable while being happy in there own home…read more I offer private duty home healthcare and companion care, specializing in giving warm and expert care. I believe care giving is all about individual attention and kindness. My company services all needs, From hospice care to companion care and every thing In between. Please do not hesitate to call so we can set up an appointment.

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    Serenity Care
    Serenity Care - Having fun at any age.

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    Having fun at any age.

    Hospice Care In the Berkshires - hospice - Updated July 2026

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