I've been so happy with the care my mom gets at Elaine Center. Not only are they kind, but very…read moreresponsive. It gives me peace of mind, during her ordeal with Alzheimer's.

My dad had a short stay at Rose Monahan before passing. I cannot express the gratitude I feel…read moretowards the staff there. The setting is peaceful, the staff are caring, and in his final days he was at peace. Deep thanks to all the staff there.

I work for a local funeral home and deal with Rose Monahan quite regularly. I am so impressed with…read morethe facility and the staff. The most caring and companionate Team of people I have ever had the pleasure of working with. Every family who have gone through Miles in Holden have also dad rave reviews. Kudos TEAM RM!!! The facility has limited space and give 100% quality attention to every guest. Be patient and realize they serve on a limited basis. You are blessed if you get in position there but know they wish they could take everyone!

I knew some people who had used Good Shepard for their family member's home-based hospice care and…read morethey all praised the organization and expressed gratitude. So when my husband needed hospice care, I turned to Good Shepard. I expected that as a non-profit organization that their resources would be fully focused on caring for the patient and the family. My son (who took intermittent family leave) and I provided all the hands on care for my husband under the guidance of the hospice nurses. My husband told me that talking to his hospice nurse and her oversight made him feel less anxious. And he was very relieved that his pain/discomfort was managed so well. He had an assigned primary nurse M-F and weekend nurses visited as needed. We had frequent visits in the last few weeks. All our calls when things were difficult in the night were managed quickly and well. I highly recommend Good Shepard to other patients and families.

The greatest regret of my life was allowing this organization to provide in-home care for my…read moremother. The salesperson who visited us in this time of crisis made all sorts of promises none of which turned out to be accurate. The nursing care was exhausted and robotic, their therapists inexperienced, amateurish and ethically-challenged, their response times were absurdly long, and their leadership was defensive and dismissive, more focused on their image than client care. The experience was eerily similar to veterinarians putting pets to sleep. With so many dedicated, caring individuals drawn to hospice care, we somehow drew the short straw with Hospice of the Good Shepherd. We hope other families won't make the same mistake.

This review is many years overdue, but I was thinking of them today as it is the anniversary of my…read moreMother's death. Hospice Care of the Berkshires took care of my Mom during the last 4 weeks of her life. She wanted to be at home, and Hospice Care made that possible. I didn't even know what hospice care was until I met all of these nice people who were in and out of the house, doing anything they could do to help.... even taking our two dogs out for a little walk if that helped. My Mom's main nurse was a wonderful woman named Laurie (Lori?) Moon ~ I hope she is still providing care to people because she is an angel!!

I have my last in-home PT for my knee replacement Friday Feb 27th, and I could not let the moment…read morepass without saying thank you to Katie Traylor, at VNA Care in Leominster, Ma. My experiences with Katie have all been very positive. Katie is an excellent Physical Therapist. Her knowledge and suggestions throughout my knee replacement rehab have been great and the exercises have helped tremendously, she has given me wonderful therapy sessions as well as exercise homework to keep me "on track" towards recovery! I have become much stronger and less tentative while climbing stairs and in general walking movements. Katie.....Thanks for going the extra mile and figuring out exercises that would work for me and not hurt my back. I certainly know who to call for in-home rehab should I ever have another joint replacement. Hopefully, that won't be too soon....

Best Care Ever! I was positively impressed the minute I…read morearrived to visit a patient. The staff was welcoming, friendly, warm and compassionate. The pace itself was clean, professionally decorated and felt truly peaceful. The grounds were well maintained and the fall foliage was gorgeous. The standout was the manner in which patients and their families are treated. There were always 3 people assigned to my loved one's care. They were all knowledgeable and ever present. The caregivers always treated the patient with respect, would give loved ones a gentle touch of support, and always appeared to enjoy their work. They protected the patient's dignity, were quick to respond to calls or requests and truly cared that the patient was comfortable. Highly recommended!!

We will forever be grateful for the care and attention provided by the staff of this wonderful…read moreplace for my wife Margaret (Peg). Highly recommended for your loved ones they will benefit from the expert and compassionate care of the entire staff and their wonderful associates. Robert Hartwell