I went to the Medical Center to have my knee checked to see if it was broken. It was only a bad…read moresprain/ligament problem. I was quickly treated and was out in 30 minutes. The best ER experience I've ever had place was very clean, and the personnel was very friendly. Although I speak very little Spanish, I had no problem communicating with them since mostly everyone that came in contact with spoke English fairly well. I would not hesitate to go here again if needed.

Husband had a head injury, got a CT scan as it helps identify if there is any brain injury, but the…read moreresults don't get to the doctor for at least four hours, in which case wouldn't the person be in bad shape if there was a brain bleed or serious issue. No one seem to care about the fact that we were there five hours without any doctor even talking to my husband. They give no blankets no pillows. It is just unbelievable how people in Puerto Rico are treated in hospitals and where is the government trying to make things better for this cute little island? What a damn shame. Shame on you awful government for years. Some people were kind, and some just did not want to be bothered and said whatever to get you out of their hair. I don't know why I'm leaving a review as I see that for years. The reviews are low and nobody cares. It's still the same quality of care. Third World country care.

Pesima la atención a los pacientes, llevo 8 horas esperando junto a la camilla, 4 horas esperando…read moredesde que le hicieron el CT-Scan por una contusión en la cabeza donde la paciente no reaccionaba. Y todavia no me entregan los resultados.

Without sounding to critically disappointed, the hospital experience was horrifying. We were in…read morethe emergency care for 13 hours, the first doctor was good, with the exception that he ordered an unnecessary x-ray, the ultrasound technician stayed on her phone and did not properly do the ultrasound, as we later found out back in the states. The. Emergency room was so cold that patients came in with quilts, they had experienced this before. Urine drainage bag or catheter bags were being drained into 2 liter coke bottles. The hospital was not well equipped, and was truly understaffed. The entire 13 hours, I was not given a bed, just a chair. Being a territory of the United States receiving funding we expected everyone to be bilingual but most emergency employees did not speak English. Came back home to do all the workout again.

Horrible experience. My mom had surgery here, and it was the last time I was able to hug her. After…read morethe surgery, the nurses didn't provide her with proper treatment, and the blood bank denied her a unit of blood, which prevented her blood levels from rising and caused a fatal heart attack. Additionally, the doctor who performed the surgery never followed up on her--only the residents did. Horrible and tragic experience

The reason I don't recommend this hospital I was there this past weekend I was not feeling well I…read morehad body aches and staff treated me like s*** didn't care that I was in pain. Also they were all on their phones gossiping with one another. At the top at all they told me that the doctor was going to see me and hours pass and nothing. By the time that the doctor came it was 349 in the morning and I got there at 7:00 p.m. that's a lot of hours. The doctor said to me that I had copied and I asked the nicest is there any medication I could take and he says no that's why I don't recommend this f****** hospital they should close their doors forever

The nurses and staff were very nice to grandparents during their hospital stay. we have no…read morecomplaints. Quality of care is a priority.

I love this hospital. Great appearance. Cleanliness is visible at every turn. Great security and…read moreservice. Very professional staff. Doctors are very thorough and consult with all needed services.

No professionalism, they don't answer the phone, what happen with the love and enthusiasm too what…read morethey studied for..... They have patients with delays for medication, transfusion and food.

He tenido familiares que han sido atendidos ahí, y estamos muy agradecidos con la ayuda. Fueron…read moreprofesionales, atentos y humanos en todo momento. Me dio tranquilidad saber que estuvo en un lugar que la apoyaron siempre. Los recomiendo completamente.

Zero empathy for patients unless is their families. I don't understand the government doesn't…read moreinterfere with this place administration. The cleaning department only concentrate on the floor. Windows glass hasn't seen wash for many years. Yf

Zero empathy for the patients from the doctor. Unsophisticated approach toward the patients…read more Terrible wait time as well.

My daughter has a sore throat and I brought her here because I believe it is an infection and we…read morehave been waiting 3 hours for nothing. They keep calling other children but us. This place is filthy and the doctors don't even care!! These are children!!

Friendly staff always My daughter had her tubes put in and…read morethey were so nice explaining everything. I was a little scared but everything went smooth. Hope this helps to keep good reviews. Rarely a hospital gets good reviews this one is good

Espantoso. Un servicio en Sala de Emergencias pésimo. Un paciente con crisis hipertensiva sin…read moremedicacion ni evaluación por largas horas. No consulta con cardiología. Para salir con la presión peor de lo que entró.

Hospital horrible. Su seguridad es una broma. Les dicen a los visitantes que compartan un pase de…read morevisitante singular y que pasen su identificación a otras personas. Un paciente podría estar muriendo y no permiten que la familia se despida, excepto dos a la vez. Mi abuela estaba aquí con oxígeno y cuando la conectaron al oxígeno de la pared, la línea falló después de un minuto y se quedó sin aire. Después de levantar un alboroto y plantear el problema CINCO VECES, finalmente trajeron un tanque de oxígeno. Más tarde, el mismo día, por la noche, el siguiente turno de personal COMETIÓ EL MISMO ERROR. Mi tío pidió trasladarla a otra habitación, y la otra habitación estaba en malas condiciones. La calidad de la atención deja mucho que desear, al menos para los pacientes inmunocomprometidos, para quienes los cuidados paliativos deberían ser la prioridad. --- Horrible hospital. Their security is a joke. They tell visitors to share a singular visitor pass and to pass around their identification to other people. A patient could be dying and they don't allow family to say goodbye, other than two at a time. My grandmother was here on oxygen and when they hooked her up to the wall oxygen, the line failed after a minute and she was left with no air. After raising a ruckus and bringing up the problem FIVE TIMES, they finally brought in an oxygen tank. Later the same day, at night the next shift of staff MADE THE SAME MISTAKE. My uncle asked to move her to a different room, and the other room was in bad condition. The quality of care leaves much to be desired, at least for immunocompromised patients, for whom palliative care should the priority.