My family and I have stayed at this hotel for several years, and we've always looked forward to…read morereturning. This year, we even brought guests from our church because of the positive experiences we've had in the past. Unfortunately, this stay was extremely disappointing and did not reflect the level of service and quality we had come to expect. One of our biggest concerns was the breakfast service. Some of the kitchen staff were not welcoming. In particular, an older staff member was rude and snappy when we politely asked if the food trays could be refilled. Customer service should be friendly and respectful, especially toward guests who are simply asking for food that is supposed to be available during breakfast hours. We also experienced problems with housekeeping. My family consists of six people, so we needed additional towels and washcloths. We were instructed by the front desk to bring our used towels downstairs before receiving replacements. After doing exactly as we were asked, we were only given two towels and told we would have to wait until the next day for the rest. That was simply unacceptable for a family of our size. The condition and cleanliness of our room were also very disappointing. The comforters and pillowcases were stained, there were stains on the sofa, and we found hair in the bathtub upon arrival. The garbage disposal had a terrible odor, the shower head stopped working multiple times, and several sprinkler heads were broken. With temperatures around 100 degrees outside, the air conditioning struggled to work, making the room very uncomfortable. We also noticed tiles falling off the walls, and the elevator stopped working during our stay. These were not isolated issues--many of the guests who traveled with us experienced similar problems in their rooms as well. The outdoor amenities were just as disappointing. The pool was dirty, with cigarette butts and other debris floating in the water. The outdoor tables were not cleaned, trash was scattered around the area, and there were cups filled with cigarette ashes left sitting outside. There were also two outdoor grills available, but neither had propane. When we asked about it, we were told that propane was not included, which was frustrating since the grills were presented as an available amenity. After being loyal guests for multiple years and recommending this hotel to friends, family, and members of our church, this experience was especially disappointing. We expected much better based on our history with this property. Considering the amount of money we spent and the relationship we believed we had built over the years, it is unfortunate to say that we will not be returning next year. We hope management takes these concerns seriously and makes the necessary improvements in customer service, cleanliness, maintenance, and overall guest experience. We would have preferred to continue making this our annual hotel, but based on this year's stay, we can no longer recommend it. This version is firm, detailed, and focused on specific observations, which generally makes reviews more persuasive and useful to both management and future guests.

First room on the 3rd floor smelled let someone was cooking with curry and smelt awful as soon as…read morethe elevator door opened. Got to the room AC wasn't working and I seen red dots on the bed sheets. Thankfully they gave us a different room on another floor. The front counter person didn't act happy with me asking to change rooms. AC worked in this one and nothing on the bed, thankfully but for cleanliness and upkeep... Never again will we stay here. These pictures are just a small part. The cheap towels were stained and thin and rough.

This is one of our favorite places to stay when visiting the Blues Highway & the Historic…read moreMississippi Delta. Some of the little cabins are original & some are new built to look like the original historic cabins. We LOVE the new built cabins that look Vintage. They are so adorable & so unique. It's obvious a lot of work went into them, the attention to detail is incredibly impressive. I mean they even decorated them in the Vintage fashion to the exact details of the era. Very Impressive. It was definitely a labor of love that went into this place. It's just breathtakingly beautiful in the morning fog & the sunsets are legend from this place. The "Delta" cabin is our fave, we love the back screened in porch. It's a shack, they are all just little shacks, but it's the most adorable shacks EVER. haha. "PLEASE BUILD MORE DELTA CABINS" I can't get reservations for my fave shack!!! LOL There are no tv's or anything it's just a shack, you're basically glamping so bring everything you need, especially bedding if you want to sleep a little more posh. That's what we do. The coolest thing here is the juke joint & blues bar that has live music. You can't even get a room here when the festival is going on. If you want to attend the festival you have to book a year in advance. Highest Recommendations.

We stayed in a grain silo and it was nothing short of very cool. Held heat well. Could hear the…read morehigh winds through it a little tho, we were there the night of a tornado warning tho lol. Was very roomy inside and quite cozy. The main building on site had live music and a bar. Well priced and better than a hotel. A very unique experience indeed!

I booked this hotel last minute as my original travel plans did not include stopping in Memphis…read more Prices for this hotel were affordable. Hotel staff are pleasant and helpful and they provide free parking,WiFi and breakfast. There is a Mexican restaurant next door to grab a bite to eat. Easy access to the highway, airport, and other places. The Bed was uncomfortable, toilet kept making the sound like it was filling every 5-10 minutes, toilet seat was broken upon arrival and the cleanliness of the bathroom had me second guessing my decision as there was hair on the tub. Landscaping needs to be done. Staff did come clean the bathroom again and fix the toilet seat.

Do not book her unless you're just trying to smash or you're drunk and just need a spade to crash…read more It didn't look like this online. This place is not up to par at all. Not even the bare minimum. I'll never book here again. I should have done more research but we weren't supposed to stay the night in Memphis but due to no rental cars today we had spend the night to wait for a car. We arrived late at night and are ready to sleep. Next time I'll take my time for sure and not make this mistake again.

Nice and helpful staff. Very cute decor. Loved the room, and breakfast was great!…read more Disliked · The actual road going in is a little confusing. Other than that, everything else was great.

In hindsight, expecting a hotel to be a place of rest across from a casino is never a good idea…read more Although the hotel room, itself and the staff we encountered were super helpful and friendly(shout out to both DeMarchi and Tammy), the other guests who were running through the halls; talking loudly and at times yelling; and the constant knocking on hotel doors, was the opposite of "quiet time". I understand now why a sign outside the elevator on our floor stated the time period designated as "quiet time". Next time we need a hotel stay I. The area, we will just hold out until we reach a sleepier town.

I stayed here back in 2012 and was ok. I remember the fire exit door was broken so anyone could…read morewalk in. Don't use the local bus station as it was super ghetto and I felt very uneasy. Also the local gas station ripped me off because I was a tourist. Doubt I'd stop here again because there's better places. I remember eating breakfast every morning and the news was full of murders. Saying that I used to frequent Memphis in the late 80s & early 90s and there was a shootout at the mall of Memphis which is no longer there. Super dodgy indeed.

Flight got diverted and ended up having to stay here for the night. So already not a great day to…read morebegin with. But this place... don't. Just don't. Mysterious stains on the carpet, bed, and chair. Strange smell. Clogged bathtub with the drain spitting stuff back out. Sketchy too. Great stay if you hate yourself. 0/5