Never again. WhenI…read morewalked in the female behind the counter was deeply engaged in a phone call with what sounded like a friend. She kept the phone hanging to her ear talking when she walked up and she never greeted me or smiled. I was looked at and treated like an inconvenience. When I opened my purse to take out my credit card she blurted out "Cash Only"! I was annoyed at this because I had encountered so many budget motels now that only accept cash. When she saw my annoyance she then stated "oh our machine is down" and then she pointed to an ATM right by the window. I was so tired as I had driven a very long way and it was an inconvenience to pay an ATM fee but I took out the money and I gave it to her. She then handed me a room key and jerked her thumb backwards indicating I would be "in the back" of the building and she said "155 is around back!". I could clearly see the front area of the hotel appeared almost empty. I went out to my car and then said "oh hell no.. I'm not paying $80 for a so-called 'budget' room only to be treated so disrespectfully. I don't pay for disrespect. I then turned and walked back in and I asked her why was I put in the back when it appeared she had several rooms empty at the front she stated oh the back rooms are for smokers. I don't smoke and I know I couldn't have given her any indication that I smoke. When I told her I did t smoke she said "oh if you want to be up front there will be a deposit!". . WELL.. that wasn't advertised anywhere. At that point I was about to ask for my money back and before I could ask for my money back she said to me she would give it back. As in she no konger wanted my business and she didn't understand I had already made up my mind when I walked in I no longer wanted to give them my business. She also turned her phones camera directly towards me and appeared to have it pushed up to the window. The last two times I've stayed at the hotel I've been out in the back and it never dawned on me to ask why when there were rooms up front. This was the first time I noticed it appeared to be a pattern of putting blacks in the back. I will never stay here again.

This Inn looks a little drab from the outside. However, it's rocking a pretty sweet swimming pool,…read moreaccessible for all guests. And for around $50 and under for a room, you can't go wrong. The rooms are pretty clean, and while a little late seventies, in decor, my family didn't see any weird stains or smell any odd smells. They were treated to a free continental breakfast and they were able to take advantage of good old cable television.

Pulled in at 9PM and no reservations. Front desk was super friendly and fast. They reviewed the…read moredifferent ways we could book the room and helped us to find the one that would save us the most money. Turns out my rewards drive a better rate than mom's AARP. The rooms were clean, comfortable, and well appointed. At breakfast, our waitress had great energy, which is exactly what we needed to start our day. The food was cooked to order. Everything for my entire family was made with perfect flavor, color, and temperature. No hours old eggs under a heat lamp here. We are traveling from Houston to Columbus to see our son for a few days, and this was the half way point. We will be targeting this destination for our return trip next week.

Tub needs a safety mat as it was incredibly slippery and I barely saved myself from a wicked fall…read more Luggage carts are the three-wheeled variety that are difficult to steer, have limited capacity, and a large gap at the back that let backpacks and smaller luggage fall through and drag on the ground. I could not turn off the main light when I was ready for bed, but when I stepped to the phone to call the front desk, it turned off by itself. Blackout curtain wouldn't close all the way and I had to stack items along the bottom edge to keep streetlights out. Bed was comfortable and I got a good nights sleep. One elevator was out of service so getting to and from room was a bit of a challenge.

This is my second time staying here when visiting family and will be my last. If you plan on…read morestaying here, you have two options, either ask for a room with no neighbors or bring ear plugs. The sound barrier between the walls is non-existent. I might as well have been in the room with my neighbors. Each visit I heard every noise that my neighbors made from snoring, flushing the toilet, closing doors, dancing, singing etc. This last night I was up until 3 am due to my neighbors and back up at 8am due to them again. I really like this hotel as it's clean and the staff are friendly; however, I cannot stay hear again due to the thin walls.

Do not stay at this hotel. 1. Crime. Rental car window was…read moresmashed overnight. 2. A/C did not work. 3. Bugs bit me all over my body overnight. On the positive side, front desk staff are friendly and pleasant. They did their best to accommodate, but in the end, even their best is just not enough. I had to switch to a different hotel.

Good for a one night stay passing through not for a destination. Older property. Staff helpful…read more Breakfast left a lot to be desired. Beds were comfy. Fitness center is "out of order." The hole room taped off.

Stayed overnight while traveling. This is a DUMP. Weeds outside, shabby interior. The elevator…read morewas worrisome; creaking and groaning. If it had not been so late when I arrived, I would have looked for another hotel. Wyndham should not allow their name to be used here. It should be priced A LOT lower than it is. Those nice pictures at the top are clearly from many years ago. The good part is that the girl on duty was very cheerful and helpful at midnight when I checked in. The same girl was also very cheerful and helpful at 6 AM t when I checked out. So, kudos for being a hard worker. But the place is still a dump.

Young lady at front deck is not attentive and kind, but rather smug and rude. My billing was messed…read moreup, and I received no collateral via email or within my profile at hilton.com.

Totally disappointed! I'm a Hilton Diamond member. During my stay I needed to book flights and…read morehotels for several people. I didn't bring my computer because this was not a work trip. Unfortunately, my clients had a death and needed emergency bookings for out of the country. I went downstairs in the hotel only to find out they were unable to get into their internet, nor did they try to find someone who could. I had to use my cell phone to book several flights, and hotels with a tiny handheld cell phone. Can you imagine the time it took. All I got was sorry. They didn't even try to compensate me with points. They will never be a 4 star or 5 star with this type of attitude. I love the area, but I will never stay here again. To think I gave them a nice rating in the beginning makes me sick.

I am a little shocked at the poor reviews of this place. I've been staying in Motels/Hotels for 35…read moreyears, from roach motels up to 5-stars. As a Constant Traveler, I easily spend 10-15% of a years nights in Motels. I try not to spend more than $100/night if I can swing it, and this place barely squeaked in, due to the high reviews (8.8) on Hotels.com. This place is easily in the Top Five places I've ever spent. I wasn't sure whether to spend 1 or 2 nights in Memphis, but I was so comfortable here, I booked a 2nd night. I have attached pics of the room I got for about $105 (117 w/ tax). It is huge, with a full fridge, a microwave, a stovetop, and al the silverware/cutlery you need. Downstairs, there's a well-stocked snacks/food pantry for items available for purchase. And, amazingly, they even have a 'Lending Library', which I've never seen before. They have everything to lend for free, from coffee grinders to blenders to books & games for the family. Amazing. Decent Fitness room, as well. Close to the highway, Krogers, WalMart, and IKEA. it's away from traffic, quiet, and conveniently located. The clerk was friendly and helpful. And the 'Lending Library' is a clear sign they care about their guests. Only downside? No pool, but i knew that when i booked. And the room is fairly huge, comparatively. So much room for activities! The kitchen is almost full-sized! There's a dishwasher (i'd have happily traded for a toaster oven) , and a coffee-maker. Get a single king-sized bed room here. I highly recommend.

The experience started badly and got worse. I was greated at the front desk by an agressive woman…read morewho told me, "I was doing too much" because I asked to check in. When we asked about linens for the sofa bed, she argued with us about the type of room we reserved, claiming we didn't have a sofa bed. She called us in the room 15 minutes later to apologize and say that we did actually have a sofa bed (duh, we were sitting on the sofa). The furniture is extremely worn and smelled musty. There was a roach in the bathroom. Upon checkout, I discovered I was double charged for the room for a two day stay. The front desk clerk promised a credit. My folio reflected a price adjustment, not a credit. Over two weeks later, I am still trying to get that credit. The front desk told me to wait and dispute it with my card if it didn't appear. Then yesterday, the manager tried to say I was only charged once and there was no credit (despite two charges clearly on my card). They even stopped answering calls from IHG corporate about this issue. They are ignoring the AmEx dispute. With so many options in Memphis, stay anywhere else but here.

At only using 4,500 Hyatt points to stay, the Hyatt Place Memphis/Wolfchase Galleria ended up being…read morea real value for points used. My wife and I were continuing our road trip through the upper Midwest near the Mississippi River, and I had reserved a stay at this Memphis location of Hyatt Place, near the East side of town. This was convenient since we were planning to go to Louisville the next morning. We got to the hotel around 6 pm, finding easy free parking in the big surface lot, and our room was ready. The hotel has 126 rooms with 6 floors. It seems that the double queen rooms are more readily available when using points. This room also had a couch as well. The room had a small wet bar with mini fridge and coffee maker (which I used the hot water feature to make tea). Everything in the room worked well. The hotel has a small bar/restaurant called the Placery which we did not use. We did use the complementary breakfast, however, and it was the best one we had during our trip. It was the typical Hyatt Place set-up of the other places that we visited, with the same items. But everything was constantly filled and actually looked pleasing to the eye. The four hot items were french toast sticks, scrambled eggs, breakfast potatoes, and pork sausage...all in large quantities. They also had tortillas and plenty of salsa.The only small negative was that was no fresh waffle maker or pancakes. But for me, having the ability to create your own breakfast burrito made up for it.

The cost is reasonable, and the staff is friendly…read more But their communications and operations really need improvement. Their WIFI works well, breakfast is reasonable. 1) They service your room every other day, and they do not tell you that when you check in. You can request every day (it is an option) 2) When you request every day, they "forget", not sure if their staff communicate with each other. 3) TV - we want to access the news in the morning and evening - TV service also every other day. 4) They seem to have a hard time cleaning the lobby floor, you get that "sticky" sound when you walk on it.

No a great experience. Room service never showed up the second day. I had to report a broken tv…read moretwice before maintenance came to fix it. I found a huge roach on the floor when I first walked in the room. When housekeeping did finally come to clean the room, they didn't bother to clean the bathroom, and the sheets looked they just threw everything on the bed and called it good. I guess Hampton just doesn't need my business anymore. I won't darken their doorstep again.

I had a perfectly comfortable night here with no significant problems. My complaint is that my room…read morejust seemed to be a bit shabby.

I stayed at this hell hole in October 2025 for a couple of nights. I'm a cancer patient, a senior…read moreand have a trained service dog. The property is disgusting and from all the opened drapes, it appears most of the rooms are not in use and are used for storage or perhaps just in disarray. The staff is rude, EVERY SINGLE ONE OF THEM, apparently they are allowed to be. My portfolio as an Honors member indicates that I need to be near/next to an exit where I can park my car directly outside of it, as I have mobility issues from treatment. The room I picked was not given to me, but a room that was much further from the exit/entry and parking area was...they did NOT CARE. The entire stay was like this, the furniture was old and in disrepair, it was just a sad and depressed property that should be shuttered. THE FROSTING ON THE CAKE with this, was the first morning, I went to the b'fast area (with my service dog) and the woman working b'fast BLOCKED THE DOORWAY and refused me entry, saying dogs WERE NOT ALLOWED...I was mortified. I attempted to tell her that service dogs ARE allowed access anywhere their owner needs to go and she argued and yelled (with other guests there)...I went to the front desk person, who was just rude for the moment of check-in and she didn't care. I went back to my room without eating...then I got on my laptop, pulled up the ADA guidelines/rules and took them to the front desk and she got flat NASTY to me. I remember asking for a manager and nope, that wasn't going to happen. Then I went back to the woman working b'fast and told her that she needed to read this and at least to her credit, she backed down. But it was traumatic and they violated ADA LAW, period. When a HILTON IS BAD, they surely don't go part way, the go all in. The building needs to be shuttered, the franchise ended.

NEGATIVE STARS IF I COULD! Arrived around 8pm to check in,…read morebeen on the road for so long and we just wanted to check in but we're told our reservation could not be found. Expedia helped us through this and they booked it again for us, but the receptionist CAMERON is suuuupeer rude and cold. I honestly find it hilarious that they have a sign in the front that says to be nice to the staff, because they sure aren't nice to the guests. We had been sitting there almost an hour as he is on his phone with AirPods in, didn't even notify us our reservation had come through, I only knew because Expedia messaged me. He gives us the worst room possible, 441 which looks like an old hostel and it's the furthest possible away from the elevator. Then we see this actual HAZARD in the room, we literally hit our leg on this! When my cousin laid down and tried getting back up the mattress was LIFTING OFF THE FRAME... we went downstairs to ask for a different room and the man was saying he did not have any other rooms available. While we were there, there was another guest that informed him off a mess someone made and the worker sighs like doing his job is the worst thing ever- even the guest who notified him of the mess offered to clean it up because Cameron seemed so annoyed by it. The elevator looks like the oldest elevator I've ever seen, and the tub is at an angle that you can easily fall in. I would never pay to stay here again. The $100 deposit is ridiculous, nothing in this room is worth $100. I would love to hear from the manager of this establishment