I recently visited a local smoke shop, and I was genuinely impressed by the exceptional customer service. From the moment I walked in, the staff greeted me with warmth and enthusiasm. They were knowledgeable about their products, taking the time to explain different options and helping me find exactly what I needed. What stood out was their willingness to engage in conversation, answering all my questions without any rush. I will be back again shoutout to the worker Alexis she's so sweet read more

The cashier was very rude and refused to replace a defective product that was sold to me.

I didn't like their consumer service she got cash and just after figuring out the product has a very bad smell, she refused to change it. I only can say they are unobservant. read more

Bought a Lucid vape and after few puffs, it died and never worked again even after charging. Waste of money!

This smoke shop is new but have everything you need . They have good price for cigarettes and for Flum and Geek bar , all the products are good and Dolla is great at sales . Best smoke shop in San Carlos . Recommended read more

Xhale Smokeshop - Inside - Vitamins & Supplements Near Me - Santa Clara, California

Do you like spending your $$$ where workers give you attitude and rudely interrupt you? Do you like coming into a store where the employee is on the phone cussing, with paying customers in front of them? If you do, come to this smoke shop! The girl working right now - Friday, 6/21, is *so* unprofessional! Basically, as soon as I walked in, she was talking on the phone and loudly cussing up a storm in the shop (super unprofessional). That honestly didn't bother me at first and didn't think much of it, but now in hindsight, that behavior is nasty for folks who are there to spend their hard earned money after they worked all day. For further context: I came in holding a vape to describe the type I want (because they have different types in Geek Bars, and I accidentally bought the wrong kind once, since I am newer to them). From the jump, she seemed bothered/annoyed that I walked in and agitatedly inquired about what I wanted (after she finally put the phone down). I'm assuming that I interrupted some "important" convo, which to the outside world exuded one of very low intellect, considering every other word was **%#&@ (gives me anxiety just looking back lol). I ignored that and proceeded to show her the vape I was holding to exemplify the 'type' of Geek Bar and wanted to ask her some specifics - BUT before I could even finish stating which flavor I was interested in - she snappily INTERRUPTED me mid-sentence, and viciously pointed to the display with an attitude and barked "they're all here!!". Her aura was just so aggressive and vindictive and made me feel uneasy/uncomfortable. To her attitude, I sternly responded "um I didn't finish my sentence!" She looked offended, rolled her eyes, and had the audacity to tell ME "Wow!". Lemme ask...How does it feel to have your energy matched? Not very good, right? I am appalled that I spend $40+ at this shop twice a week and get treated like a nuisance! In fact, I recommended people this shop in the past. BUT some of the employees are single handedly pushing folks away with their foul behavior. This isn't the first time I've encountered rudeness from the workers here (the female ones), but the main reason I came here is due to the location convenience, as it's on my way back home from work. Going forward, I'll gladly drive to Happy's Smoke Shop or Smoke Outlet, even if it's out of the way and farther. I will personally choose customer service OVER location ANY day, hands down! With that in mind, keep spending your $$$ here if you feel like interacting with negativity and discourteousness with individuals who behave like they're literally on the streets (well, even those folks have more respect, so nvm!) ;D If you prefer positive and welcoming vibes where you spend your money, there's plenty of other awesome options, as mentioned above! read more

I'm a regular at this store and have always had a great experience with the employee Alexis. Great selection and pricing for the products. They continue to have what I need during every visit. 10/10 would recommend to anyone and will continue to visit. read more

Great customer service very courtesy the store is clean and I like the knowledge when I find out that he shared with me information I didn't know really appreciate it read more

Xhale Smokeshop - Me - Vitamins & Supplements Near Me - Santa Clara, California

Great place. Great staff, really helpful, and they have everything! Really big selection of glass and vape. Would absolutely recommend.

Finally a smoke shop close to home! Super convenient location right off Lawrence and Stevens Creek. Great hours, Super friendly and knowledgeable staff. The owner is a super chill nice guy. Has a ton of product, all quality in every price range. Check it out! You'll be back! Just remember XHALE smoke shop OPENS EARLY CLOSES LATE so you can relax!! read more