Hello. I do not leave reviews often, but this place gave me a food borne illness. I am very ill after eating here and needed to warn others not to go here near closing time. The young man behind the counter was helpful so you get two stars instead of 1. read more

This is a chain restaurant and I describe it as a subway but with burritos. You walk down the counter picking what you want in your burrito or salad. Service always seems nice. The inside is like a modern industrial look, atleast that's how I feel. The food isn't great but not terrible. I like it but the price is kind of a lot these days. Last time I went my burrito was almost $17 and that just made me think I don't really need to spend that much. They charge for certain items that are added. read more

Very disappointing. I tried to order online but when I went to pay, it said something wasn't available and wouldn't let me finish. I tried again. Finally went in person. Told them what happened.The young man was not friendly even before I opened my mouth. I asked if they have the Big Beefy Burrito . He said yes and proceeded to make it without asking about salsa etc. When he made my veggie burrito bowl he asked what kind of rice. I said brown. (Got home to find he put white rice and it was over salted.)When I went to pay, he charged $10.99 for the beefy burrito. He said they can't honor the $6.99 online price. I explained it wouldn't let me pay online. They said it's not even on their menu. I said based on size it wasn't worth $10.99 , I don't want that and that I'll just go thru the line and get a regular burrito. He went back down the line. The other guy said "what are you doing?!" And threw the big beefy down on the counter telling him, " Just open it and make it. " I said I only want the burrito bowl. That's all I'm paying for." Worst meal I ever had there. And worst customer service! read more

Better than Chipotle's! More vegetable options and toppings are flavorful!!! Very friendly staff!

Honestly not sure why it seems empty all the time but I go to hot head quite often and love getting a bowl or burrito with white rice fajita veggies stake or chicken with queso onions hothead sauce or southwest ranch with lettuce and the blend cheese and it always amazing would recommend something quick and easy on the go read more

Went to this place a few months ago and was very impressed. The staff was super welcoming and the Manager was very personable and pleasant. We enjoyed talking to her while our food was being prepared. My daughter got make your own nachos, and I got a burrito bowl with chicken that was excellent. The sauces were really tasty. Will certainly be back to this place. read more

Door dash gets bad reviews when restgive wrong meals,then give bad reviews to restaurants

I'd like to say I'm only giving this review 3 stars because the customer service was super. I wish I would of skipped this lunch and went somewhere else. I got the pork burrito bowl and immediately regretted my decision. I just wasn't good. People always tell me they love Hot Heads, I don't understand. My food did not taste fresh and my guacamole was brown and the chips were stale. The burrito bowl was ehh. It's just not worth the price. 16.00 , it's my own fault that I went there and the food is blah. I'm not a huge fan of corporate restaurants and I know it. read more

Was in the area for work and wanted a quick lunch that wasn't a drive thru. The place was clean and the staff friendly. There were a good amount of choices for meat, veggies, sauces, etc. I got a brown rice bowl with chicken. The chicken was good and not overly dry. What I really liked was the sweet habanero sauce. It had the consistency of honey and was sweet, but not overly sweet in my opinion. I was in and out in 5 minutes. I will definitely be back when working in the area again. read more

See all

We found the staff welcoming, and the meal was great! The team was very interactive, nailed it when it comes to service, and they left my daughter saying "this is my favorite burrito place" two bites in. Fast and friendly. Burritos anyone? read more

the amount of meat they give you is terrible and then charge you 4.00 for a soft taco is unreal why go here when Taco Bell doubles the meat and the price is half that read more

Burritos made to order. Think southwest subway, like Chipotle or Moe's. Tortillas are pressed on site. They have a nice rewards program. The sauces are good, and when they say they're spicy they mean it. read more

Hot Head Burritos - the front of the restaurant - Mexican Near Me - New Castle, Pennsylvania

Food is good but the service is lacking. Most employees seem like they don't know what they're doing. Quality of the meal depends on who is making it. read more

Ordered today through DoorDash. The food was great. Great portions and definitely what I needed after cooking at home all this week! Definitely a place I recommend! And Hot Head Sauce is the best! read more

From the very first time we tried Hot Head Burritos, we were impressed with the friendly service, and especially the manager, Tenacia (I hope I remembered the spelling right!) The food is good and super tasty, the store is nice and inviting, the staff is helpful and friendly, but Tenacia is what makes the place worth visiting. 'Above and beyond' is what she gives every single time, and with a great smile on top of it all. She makes each customer feel special and as if she has all the time in the world to chat, yet she is super efficient and gets thIngs done quickly. Please check out this fun restaurant. It brings spicy (spice-rich, not necessarily hot), flavorful food to a town that usually specializes in bland. read more

Meh. Had people telling me I had to try this but I'm not impressed. Food was alright but lacking flavor. The rice was crunchy like it wasn't fully cooked so that didn't help either. The workers were friendly and the place was clean so that was nice. There's not much else I can say. read more

We ate their last night and it was delicious. They cook fresh steak and chicken and fresh cut veggies. They have a variety of sauces. The service was great and place is new and very clean. Can't wait to go back. read more

I LOVE Hot Heads Burritos but this location is lacking in the quality control aspect. The last two times I went there with multiple item orders, the burritos got downsized while I being charged for the regular size. If you are ordering in person, you can keep an eye on the portion and size. The food is good and I will order from here again. read more

This place is literally and I mean literally the best place to eat in New castle. I mean whoever brought it to union in that plaza is a savior and most likely a sorcery wizard. In our stupid plaza we have a barely running kmart and a shut down bounce and around. Its pathetic. I haven't had one bad burrito and the workers here actually want to work. The best one there is Liv and everyone else is great too. Every time I get a burrito I may eat too much to the point of yaking it back up but boy is it worth it. Eating to the point where you can't walk because it was so good and hope you make it home in time. The place is really nice and clean as well and beats any fast food restauraunt any day. You get a thick ass burrito which weighs as much as a dumbell and probably has enough calories to kill a donkey but who cares it is so good. This place deserves a Nobel Peace prize for being great. It is so good in fact that if I get tired of it I would still eat here and bloat myself to death. Best part is they have an awesome mascot that is a hothead flame which is sick. All mcdonalds has is a creepy ass clown that makes you not want to eat there and lock your doors and leave the restaraunt immediately, later filing a restraining order. But anyway I would give 10 stars if i could. read more