Two visits, two bad experiences. This time the barista stared at us without a greeting, so we ordered into the silence and got no acknowledgment between orders. The drive through wasn't busy, but the wait was long, and the specialty drink we paid extra for arrived without the toppings shown in the menu photo. Last visit, my partner asked for a surprise Lotus and they asked which flavors to skip. They used exactly those flavors. Disappointing service, atmosphere, and drink quality. read more

What a great find. Conveniently located and easy to access. Theme is dedicated to our nation's firefighters - including wildfires. All kinds of memorabilia, firefighter-related posters and stickers about, firefighter gear, and firefighter-related merch (also merch not related to firefighters). Cleary the firefighters in the area have gotten on board with this and you see them regularly pulling up to the drive through. They were having a pumpkin donation event for Halloween. Pleasant staff and quick service. read more

Hot Mama's Espresso - And they had a cinnamon candy to the top of your drink. How cool is that? - Coffee & Tea Near Me - Walla Walla, Washington

I really love this coffee shop. The one thing that sucks is that you earn punches for purchasing your drinks. I always buy larges. But when I go to use it or cash it in, I have to use 2 full punch cards for my large drink. No other coffee shop I've ever been to works this way. They also don't have more sizes for large hot drinks (nothing bigger than 20oz). I'd love to see more options in this sense. The customer service is always good and the coffee is consistent. read more

Traveling and stayed at the La Quinta across the street. The ladies behind the counter were very friendly and cheerful. Service was quick and the latte and salted carmel frap were excellent. The place is a homage to police and firefighters. If for some reason that that bothers your sensibilites then just move on. No need to leave one star reviews just because you disagree. Have a great day! read more

Stopped for Two red bowls they have very limited flavors. It was the worst tasting Red Bull I've ever had they put soda water in it to make it a 24. read more

Staying at the nearby hotel, the logical choice seemed to be give this place a try. So glad we did! The coffee is really good with so many flavor options that there should be something for everyone. The baristas working there are so nice and do friendly that it makes it even more inviting. Yes there is a public service theme but I say why not?! Support those who keep us safe regardless of any political agenda. read more

Disappointing experience with the owner today. Usually order two or more 20 oz beverages during each visit, which are $5+. Found a free card today while cleaning out my car and decided to use it. Ordered a 32 oz drink and a 20 oz latte. Was told by the staff that they only allow the free drink to be a 16 oz. I asked where it states that and she said on the punch card. I showed her this card and said I do not see where it states that. The owner then intervened which I was thankful for because I thought she would honor it. Instead, I was greeted with a, "We changed the cards to only allow a free 16 oz because we were losing over $6000," and then she walked off. So instead I opted to get a 16 oz and be done with it. To break down the math, 10 beverages bought at $5+ equals $50+. The price difference between the free 16 oz ($4.50) and the one I ordered ($5.75) is $1.25. I think it would have been a better choice to forgive the $1.25 difference and honor your card for your long time customer(s). Also, maybe state on your window that you will not honor older cards that do not state, "Only redeemable for a 16oz". Very poor customer service. read more

Hot Mama's Espresso - a hand holding a hot mama's espresso sticker - Coffee & Tea Near Me - Walla Walla, Washington

Great coffee and bagels. Customer service needs an attitude adjustment, that matches the quality of their products. As far as this Nazi thing, it is not the truth. The cop who had the tatoo, served our country in a combat unit and lost a close friend in combat. Both, patriots!!! The tatoo had everything to do with honoring the death of his friend and nothing to do with Nazism. The only thing that made it Nazism was someone who branded him a Nazi because they perceived the tatto as Nazi. There are an abundance of tattoos here in Walla Walla. It would be wrong to judge those with tattoos by what we think their tattoos mean or by the clothes they wear. Is this another form of racism? Hate determined not by the color of skin but by what we think a tattoo or uniform/clothes mean and use it to destroy someone's life. read more

Oh, Mama! The store's interior is fascinating. Worth the trip in just to look at all the firefighter decorations and memorabilia. My hazelnut latte was very good. I opted for the $2 special of the day. I don't usually need straws (two thin ones were pushed into the top along with the placement of the lovely red hot jelly bean). I made the mistake of eating my jelly bean and my hubby's (he didn't want it, I swear) before I'd finished my drink. Don't make the same mistake; finish your drink first. Large interior with several places to plop down either in comfy chairs, couches or chairs at tables. Check out the ceiling, too, if you are sitting on the left side of the store. There is outdoor seating, which has a nice view of a roundabout and highway. Baristas were efficient and nice, no snobby ones that I could find. Cute dalmatian on guard. read more

Hot Mama's Espresso - FREE delivery!! - Coffee & Tea Near Me - Walla Walla, Washington

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Staff was friendly. The decor is a tribute to those who serve with lots of pro gun mementos. You will feel safe (?) as open carry isn't discouraged. A latte is $5 and a little bland but not horrible. It was my first right wing coffee shop! read more

They make an amazing coffee milkshake, super friendly! Pick yourself up a bag of onions too! read more

I love the firefighter theme! It's such a cute little coffee shop to go and study in. It's never too crowded. Good coffee and nice people. I don't know why the reviews are so bad on here. They have over 200 great reviews on Google. read more

We really enjoyed it here, service was prompt, they honor firefighters all across the country. The ice chai was delicious and so was the cold brew. No complaints here. I was not aware of the nazi undertones , I just got my coffee and left read more

This coffee house is unique in that it pays tribute to the firefighters of America and all the work they do. The decor is different as the whole place is decked out with paraphernalia that relates to firefighting. They even have a firefighter looking down at you from the rafters. But enough about the great decor--how about the coffee? But wait--what about the service? The two employees who were working there were very personable and got the job done. The coffee was made and delivered quickly. Five stars for that. So now--how about the coffee? They have a special every day so if you like to change up your order, you can have something different every day. I am a creature of habit and tend to order almost the same drink every time I need a caffeine fix. This visit was no different and so I ordered a vanilla latte. It was very good. Just the right amount of vanilla to complement the coffee and enough coffee in the espresso shots to make the drink taste like coffee and not a nice warm milk drink. One of the advertising gimmicks of this establishment is that they deliver! Coffee delivery seems a little over the top, but I did get a coffee hand delivered to me about ten years ago by a local coffee house However, I quickly realized that there is way too much time wasted for an employee (or owner) to take the time to deliver a $4.00 cup of coffee to me personally. At this place, I think that they mean that they will deliver your coffee to you at whichever seat you are sitting at inside the restaurant! Great idea. I have to admit, however, that they do have a Hot Mama's car parked outside that could easily be a delivery vehicle. Just remember that tipping is expected (and essential for survival!) Hot Mama's gets my vote for a great local coffee joint. read more

Hot Mama's Espresso - Delivery? - Coffee & Tea Near Me - Walla Walla, Washington

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Visit WA often to see family. Stopped in here and honestly wasn't impressed, I felt the coffee tasted less than fresh and overpriced. Then I came home only to see them all over my news feed. I'm super disappointed. read more

Hot Mama's Espresso - Be careful where you spend your money. - Coffee & Tea Near Me - Walla Walla, Washington

Their coffee is bland, the service left so much to be desired. Make coffee at home with syrups from the store or homemade, shop locally and save money. shoutout walla walla roastery for being owned by kindhearted creative people! read more

One of the best coffee places in town. The staff is super friendly and this small business delivers for free on orders over $15 so helpful for work orders. They have a great online ordering system that is pretty user friendly. They also do many fund raisers for the community. Well worth it to visit and see the have an awesome 9/11 tribute mural. read more

Great little coffee shop! Love the strawberry lemonades!

Coffee was good but despite a sign indicating masks are required none of the employees wore one.

The roast they use isn't the best and when they make their coffee drinks they are often watery and don't have enough flavor in it. HOWEVER all their other drinks are wonderful and I LOVE that they are always doing things to support the local community, especially vets, police, firefighters and other first responders! Bonus, they have the good ice read more

This is my favorite coffee shop in the valley. I like the way they have decorated the place with firefighter equipment and pictures of local firefighters. Their espresso milkshakes are by far my favorite, SO addicting. Thursdays are double stamp day, the staff are always friendly and helpful. Hot Mama's is on my way to work so I will call in my order and pick it up on my way by. Love it. read more

It's not my favorite coffee place in town but is probably my second or third! I just tend not to go here a lot, not really sure why cause everything is amazing. They have the best granitas in town! The maple bars are also very good along with their ham and cheese bagels. The service is pretty fast. In the mornings I definitely recommend going inside if you want to get through faster. read more

Rude employees. I asked 1 question about the coffee and was responded to very negatively. The coffee was honestly terrible, better to walk across the parking lot to the Holiday Inn for a cup. Also, they sell garbage Blue Lives Matter t-shirts just in case you weren't sure how a 9/11 coffee shop would lean politically. read more

Great service/prices and everything in between! Best granitas in town love staff is awesome Support Local! read more

I rarely frequent this coffee house due to its location. In the past I have been happy with the quality of coffee, wait time, and courtesy of the staff. However my most frequent visit was disappointing and did not meet the minimum expectations that any good coffee house should strive for. First the wait time was at least ten minutes just to order and we were the only customers waiting inside the building. The two barista's were both making drinks for the drive thru line. When the barista did finally wait on us, she did apologize for the wait. I ordered the special. The taste of the espresso was bitter, I threw it away. I would rather go to Starbucks, which I usual only frequent when I have no other choice (such as airports and towns that I am unfamiliar with). I won't be going here again. read more

Hot Mama's is now my favorite coffee shop/drive-thru. Order the mocha Big Train or a strawberry Italian soda. . .trust me on this!! It's usually pretty fast, especially the drive-thru, but, yes, they value relationships with customers and so may chat for several seconds. . .coffee from friends! Who doesn't love that?? read more

The coffee tastes terrible. It's a sugar filled coffee that has bad flavor. The owner and what appears to be her daughter are very rude and were extremely rude to me on my visit. Why would you go here when you can go to Dutch brothers. read more

Only reason I go here is for the big train coffees. I pay more then I should for these. I had a a free coffee and I was told I could only get a 16oz coffee. I order 24 oz coffees always so I said no I'll take a 24 oz. They can't give me a free 24 oz. never coming back again. Ripped up my free drink in front of the owner. Don't waste your money here. read more

A $3.00 minimum on your card to purchase coffee? Really people? Why?? Won't be back. Besides the greeting wasn't the best when I went in.

Horrible service. I tried to go through the drive thru and waited more than 20 minutes. Thank goodness the car behind me left so I could leave. There are too many places in town that give much better and faster service this was my first and last try read more

Not a friendly environment, the girls are always acting rude or stuck up when they have friends in the building not professional at all, the drinks are SO SO good. So if you can live past bad customer service you can get a delicious drink. read more

I love this coffee place is amazing i love there coffee milkshakes! the inside is very unique and decorated with firefighters, also a good place to take your computer and work and drink a good coffee and chat with friends . there coffee is all really good and the service is good always friendly. i love this place and go here often when on that side of town. if you have not been here this is a MUST TRY place. read more

Loved this place. Not only is the atmosphere friendly and warm but the gear and memorabilia dedicated to the firefighters is cool to look at. The Carmel espresso milkshake is my favorite and a rare find. They even have white coffee! Such a cool place, loved the coffee and the visit. read more

The service is ok. The coffee is also ok. 3 stars because the wifi would not work properly. It would go in and out every couple of minutes.

WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD! So, I wanted to like this place. I was really excited to come and loved what it represented and looked like inside. I was VERY disappointed. I ordered an iced gingerbread coconut chai (excited to try it and was very disappointed). The syrup was overpowering and when I explained that to the barista at the counter, she understood and made me a new drink without syrup and it tasted much better. However, as I was sitting there with my drink, the barista who actually made the drink came to my table and said that they had to charge me for a second drink. So I left paying $11 for chai. Needless to say, not a great experience. read more

The drinks are delicious and the service is great! The shop is fire fighter themed, and a great place to hang out!

Tried this place for the first, and probably last time, on our way to the airport Christmas eve. Went thru the drive-thru and asked if they had a candy cane latte. The girl said she could make one so we went with that The cost turned out to be 5 bucks for a 20oz, which seemed a bit stiff, but we had asked for extra cream. It turned out to be the worst coffee drink we had ever had. A bright pink, sickeningly pink syrupy concoction that we could not drink. Unfortunately we were in a hurry so could not go back. read more

The girls are always polite and service with a smile is refreshing. The cherry granita guy.

i wish i can give them ZERO, crappy customer service and WAYYYY OVER PRICED. they charge extra for flavors, that should come w included

We love this place! And a huge shout out to the owners for all they do for our community!!