Oh my gosh I am so sick of hot tubs right now. My partner and I have been searching for a hot tub…read morefor the past two months and have pored over details and options, trying to figure out which brand to go with. We had already visited two other spa dealers, and were this-close to settling on getting one through Costco. I'm glad we didn't. It was by sheer follow-through initiative from DJ that we were able to make our decision and purchase a Bullfrog RL7 from Aqua Oasis. DJ knows his stuff and is as honest as they come. He doesn't waste time with trying to sell you things you don't need or understand. He was so patient, helpful and funny that I immediately liked him and wanted to do business with him. We are 1000% confident with the purchase we made today, and I can't recommend this business enough. We understood everything about what we purchased, loved the features offered, and felt confident in the quality and reputation of Bullfrog hot tubs. Knowing that DJ is the type of person to answer the phone and thoroughly respond to all e-mails leaves me confident that if by some chance we have any future issues, they will be remedied right away!

Great customer service! Our spa was delivered quickly and set up in no time. The water setup was so…read moreeasy and was able to be done over the phone.

We had an excellent experience with Premier Pools & Spas in Des Moines (Johnston)! We dealt mostly…read morewith Ben (our sales guy) and Aaron. They were extremely knowledgeable and made this experience easy from the selection process through delivery, installation, pool school and beyond. We had one issue and they took care of it immediately - better than we expected them to! After a horrible experience our first time trying to get a pool with another company - we're so glad we had them do our pool (we only wish we found them 5 years ago)! We would highly recommend Premier Pools & Spas!

My pool experience was a pleasant surprise. From the very first meeting with Ryan Wolfe to discuss…read more'maybe' putting in a pool to the final completion, Ryan and Ben, who oversaw the construction phase of the process, kept the whole project on time and well managed. And they managed to keep me informed and under control despite numerous unforeseen weather delays.

I have been going here for years. They will test your pool water sample and recommend what you…read moreneed to do to get it into shape. They load the larger items for you. Great customer service.

I have been a customer of Iowa Pool and Plumbing Supply since 1978. In all those years, I have…read morefound them to be the most honest, straight forward, helpful, courteous and efficient company I have ever worked with. Recently Des Moines had a 9" rainfall and flash flood that filled my pool with mud. Despite having a flooded business themselves to deal with, they still took the time to help me. They found the chemicals and equipment I needed to remedy my problem and advised me on what to do. I cannot praise their courtesy and kindness enough in a time of need.

This winter we visited every above ground swimming pool suppliers in the Des Moines area. All the…read moresuppliers were friendly but Alec at Leslie's provided amazing customer service. He answered ALL of our questions, provided us with multiple options and even listened to our needs. We were able to pick out the best pool for our family for less than $2000 than any other supplier. We ordered our pool and it was delivered in less than 2 weeks. Leslie's also recommended contractors to install the pool. The offer FREE water testing! They have every chemical and accessory you could need/want.

I went to Leslie's yesterday 08/26/21. I came in on the last minute, they close at 7p. I got there…read morearound 658p. Justin C. was the employee working. He was absolutely awesome. I needed to grab some chlorine. And I wanted to do a water test. I figured he wouldn't do the water test since it was pass 7p. He had no problem doing the water test plus gave me some new Knowledge about some chemicals. He knows his stuff! I have been going to this store all summer. The store was always kinda dirty, boxes laying all over. But now since Justin as been there it looks the best I've ever seen it. It's a wow! Factor. Justin is awesome. I think he was transferred from another store. He's new. But outstanding customer Service. And the store is very clean now.

Wonderful place. Gina patiently sat down with us and went over all the pros and cons of the various…read morewhirlpools as we were total newbies. Everything went perfectly smooth from delivery to set up and Gina and staff were always readily available for questions and advice. Would highly recommend.

From the owner: Water World Ltd provides hot tubs, pools, saunas, parts and accessories to the Des Moines and…read moreCentral, IA area.

Valley Pool and Hot Tubs installed our pool more than 15 years ago. The installation went smoothly,…read moreand they have been opening and closing our pool ever since. In addition, they test our pool water on a nearly weekly basis in the summer. We have dealt with many of their staff and have always been impressed, especially with Cory. There is no substitute for experience when maintaining a pool, and Vally Pool has been doing this for decades. It is a family run business. Since it was closer, I used Leslie's on University Avenue in West Des Moines a few times, and it was a disaster. Leslie's was always trying to sell us something, and the staff was never consistent. Finally, I took the same water sample to Leslie's and Valley Pool. Leslie's tried to sell me several hundred dollars' worth of chemicals, while Cory at Valley Pool said to give the pool a few days, and do a retest. We didn't add (or buy) any chemicals, and a few days later the water was fine. My vote of confidence is based on 15+ years of working with this company.

Friendly and we're willing to go the extra in explaining what was best for our property. Micheal…read moreset up a kit and gave us specific printed out direction on how to take care of our first ever hot tub. It has been the perfect oasis for us. We seem to have no time for ourselves and this gives us the break we need and relaxing date nights we never get. No computers or phones to answer work calls just relaxing time for us to communicate. However, the grandkids think it's for them when they come to stay. We change the temp and let them play while the adults sit around the fire pit. This has been a perfect gift for us who never buy things for themselves. Thank you to Valley Pool and Hot Tubs.

Somehow they got my email and repeatedly every day I get emails from them after i've unsubscribed…read morecanceled told them I don't want anything from them.I've called the store, but yet repeatedly, I get harassed over and over and over again.So I will never by anything from the store.And neither will none of my friends

Avoid this place at all costs! Purchased a hot tub in December. Started leaking immediately. We…read morehave called the service center numerous times and never get a straight answer. The repair person is supposed to be here but never shows up. When you contact the repair person you get the run around and really rude responses. Not the way to run a business. Please, please, please spend your money at a reputable dealer who stands behind their product. This place isn't it.

Always great to talk with Harley. Great knowledge and attitude. Price on chemicals is always a…read moregood value. Confirms my decision to purchase my spa from WCI.

From the owner: A hot tub can quickly prove to be a significant investment in just about any lifestyle. It's not…read morejust about the relaxing soaks you can take at the end of a long day, it's about the health benefits, and the investment in your backyard, too! That's why it's so important to take care of your hot tub. Providing your hot tub with regular service and maintenance is key to ensuring that it lasts you for many years to come. WCI Pools & Spas offers quick and efficient hot tub service, repairs, and maintenance solutions. If your hot tub requires some TLC, schedule an appointment with us online, in-store, or on the phone. One of our technicians will be there to help you at your earliest convenience. With the right expertise and know-how, your hot tub will be up and running again in no time at all. Just sit back, relax, and let us do the rest.