THE WORST! This store lacks experience and knowledge of the painting trade and their customer…read moreservice is exceptionally poor. I've been painting homes for nearly 30 years now and had to laugh when the store manager Brittany, tried to tell me how the paint samples Sherwin Williams provides don't really match their actual paint products. We had a situation where paint mixed at the Douglas Ave. store in Des Moines was clearly different than the Sherwin Williams paint sample provided. This led to 4 hours of paint crew time lost applying a bad color mix from this store. After several phone calls and a return trip to give the store an opportunity to offer a remedy; for instance, store credit for the cost of bad paint etc. any remedy at all really, store manager Brittany doubled down on her bad product and service. Naturally paint sales are final for obvious reasons, but when your Douglas Ave Des Moines, IA store jacks up the mix, costs customers and contractors time & money, doing the right thing seems so simple. Best advice don't shop here. You'll get a better deal where the store and its associates care about your project and know how to do their job

Lucy is so polite and so helpful, she went out of her way to assist me in finding the color I…read moreneeded. Her kindness was very much appreciated!

Very knowledgeable staff. Great products. It's my go to place for paint. Recently did a job and…read moreclients had an old deck that needed restained. Removed a deck board and had SW color match old product. The results were amazing, which made my work look seamless!

Came in to look into getting some new paint for our new home. The select was very nice. However…read morethey were a bit more expensive than most other stores. Especially in supplies. They had interior as well as exterior paints in varying levels of grade. The staff was friendly and helpful. Was a bit disappointed that they didn't take used paint for disposal because we found a ton from the previous home owner in our new house. But they gave us directions to the nearest site.

I took my mower in for a quick check up and fix. Martin got to it right , he worked me in to his…read morevery busy schedule and fortunately it was a quick fix. I was very pleased with the responsiveness and courtesy and professionalism. Nothing but good things to say about hardware Hank in Ankeny.

Love this store! We all shop online now days. So, if I go to a store, I come back only if the…read moreservice is great. Every single time I stopped at this store, their team helped me to find what I was looking for within a minute. Wow! I never had to wait for an associate to offer help as soon as I walk in. Love it! Keep it up guys! The best customer service in Ankeny!

So very helpful to this old lady. Lost a bolt on my walker. Pulled into the parking lot and called…read morefrom my car about my problem. They came out to the car and fixed it.

One normal key at this ACE Hardware cost 6.99. Shocking! I have gone to many Ace Hardware's…read morearound the state of Iowa and they were half the price. Shame on the employee for not telling me before he cut the key. I wanted to support our local store but why should I care about them when they just rip us off.

Every time I come in, everyone is SO nice, SO helpful, the prices are always competitive, they have…read morecool clearance items happening right now, and they are VERY knowledgeable. If they DON'T know, they do their VERY best to find out. AND they have a cool kitty cat that is a floofy joy! I ALWAYS recommend stopping in there 1st before hitting the "bigger" stores. Save your receipts just in case your item doesn't work. BUT they are more than happy to give you a fair exchange or return. It just a GREAT store.

Here's an example of what you will find here: I'm doing work…read moreon one of my rental units nearby. I need some ceiling paint. I walk in, and as usual I'm picked out as soon as I make two steps into the door to ask if there's something they can help me with. I guess browsing is not allowed (to bad for them since that's when my wallet starts to loosen up, and I buy things that I "think" I need). I tell the clerk that I need some ceiling paint. I'm asked: "interior or exterior"... Um, exterior ceiling paint? I don't think there is a such thing as exterior ceiling paint. Now I looked hard and far for anyone claiming to sell exterior ceiling paint. I even asked the clerk to show me a can of paint labeled "exterior ceiling paint" which he wasn't able to do. I think I'll just drive the extra 10 minutes to the next nearest home center store instead of stopping here. At least I can browse around those stores to get ideas on projects that I may want to tackle in the future.