I haven't been to the Streets of Brentwood in a while and had to shop for my teenage, son's birthday present. A difficult age to shop for but this store made it super easy with all the fun choices he likes and now, also myself. Michelle was extremely kind and helpful, especially with the Anime section that my son loves. She told me of all the great deals they had for it and others. When my arms were full with Anime apparel, she kindly held it for me and took it up front so I can shop for more. She also made sure when I closed out that I was a member, to get more great deals. I will definitely be back to shop for myself, for all the Wednesday Addams merchandise! read more

Deandra is always amazing. Ive been at the store a couple times to buy blind boxes and each time she has been so nice and accommodating. Sometimes ill ask too many questions about the promo or coupons and she is patient with all of those inquiries. The store is nice. Blind box choices are great! read more

Love going to this store always to see what new stuff they bring in and the staff is always nice

Thank you so much, Joey. for amazing customer service! Very helpful and nice!!! And as for the store they had a buy one squishmallow free so I stocked up read more

me and my bf were shopping having a chill day trying to relax and shop around and look at stuffed animals and one of the employees interrupted and grabbed the stuffed animal my poor ,sweet ,timid bf was holding. She was aggressively squishing it in his hand yelling being pushy about buying them and wouldn't take the hint to leave even though we were both visibly uncomfortable lol.. please leave people alone if they give that vibe and just want some privacy - we left right after lol read more

My favorite Hot Topic location by far. Lots of great things to choose from. Got some great Nightmare Before Christmas Stuff this year too! Krystina helped us and she was friendly, knowledgeable, and amazing! read more

Went to pick up my online order the other day and Jade at the register was very nice and helpful. 5/5 stars from me for Jade. I hope I spelled her name correctly. read more

I'm too old to love this store but I so do!!! The two guys working in there are giants and they were amazing, so friendly and helpful!! The store is always jam packed with funky stuff, clothing, screen tees, odd and ends that will keep you interested for days! I've gotten so many interesting gifts for people in here, plus all my Wonder Woman paraphernalia. read more

Hot Topic - Accessories Near Me - Brentwood, California

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I don't normally take these but I'm a firm believer that above and beyond customer experience should always be recognized as so many take time to bash a retailer for entitled and unrealistic expectations like some of the comments below. As a regional sales manager myself I travel all over CA and enjoy stopping in your stores which come in all different flavors. What I can tell you is that the lovely Tori and Ashley in my neighborhood brentwood ca hot topic are what keep me coming back . I often bring my daughter (6) and they are genuine , warm, and know my fandoms and how best to position their knowledge and promotions to provide me the best solutions . They manage their social media in a way that excites me to stop in just to chat . And They also provide a culture in their always well merchandised store that makes it feel like I'm visiting friends to talk about my music and nerd culture. Tori, recently alerted me that new toki doki unicorns came in and went above and beyond to let my daughter know their names and lore behind each of their stories. She stands out to me for not only her patience and ability it to quarterback a busy sales floor, but her connection to her customers and also when I observe her training her seasonal staff. Thank you for taking the time to allow me to recognize tori in this review as I continue to fathom how I can possible recruit her myself . Great job brentwood hot topic. -sincerely A loyal customer read more

Cool store with lots of merchandise. I shopped at this Hot Topic near the beginning of this month and had a great time. Like other stores, they have safety precautions set in for Covid-19. When you enter the store the employee at the door squeezes sanitizer into your hands, which is great. This is the only store that i have shopped at this month that has done that, so good on them. I came shopping for Loungefly Backpacks for a birthday gift, and luckily they had the ones i was interested in purchasing. Getting help from the employees was very simple and easy. Easy checkout and departure. This is definitely my favorite Hot Topic of the two near me. Bonus that its in an outside mall, so the fresh air circulates around the store read more

This is just for a young naive cashier named tori. Would not recommend any interactions with this rude cashier--she mentioned signing up for their card as well as the promotions going on and I politely declined both, which clearly made her mad. Her interaction with me became very blunt which instantly made me feel very uncomfortable. She became this cold, harsh cashier that just wasn't stoked to be helping me at all. Her whole attitude was horrendous. This was my first bad experience with anyone here, and for the most part the associates are super chill but she seems to have a massive chip on her shoulder. Cheer up hun, it's a job! read more

Terrible customer service from the manager! Clearly the manager just knows how to be a total sour puss. So much for her professionalism. Me and my boyfriend were looking to buy a few items and were looking forward to it. My boyfriend found a damaged Shaq funko pop that was damaged on the box. The associate was willing to give a discount on it. The manager yells out "we don't do discounts on funko that have damaged boxes" . This woman needs to be fired from this type of job. She has no manners nor sympathy to make customers satisfied. I'm glad I changed my mind with shopping at this location because I would rather spend money at a hot topic location that actually treats customers right. read more

This place is located in an outdoor shopping center. My son really isn't into any stores. So we came here and he fell in love with it. They have a lot of unique things here. These are things that are somewhat hard to find in other stores. I personally thing it's a little pricey my son bought a t-shirt and socks for $33. They did have a sale buy two get one free. They send you coupons if you sign up for email and also on your birthday you get special offers. My son uses all his allowance here. So I'll be coming back. The only thing is it's a little cramped inside the store but a lot of items. read more

Best service ever. Jack and Sal amazing. Thank you for being our personal shoppers you two rock. read more

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Having 2 teens, this place is a mainstay in all our seasonal clothes shopping. Every time we visit The Streets, they make a beeline to Hot Topic. Sometimes, the employees are super nice and helpful. Lately they haven't been. Earlier this week, I entered the store looking for a specific item, and the two employees in conversation couldn't be bothered to look up to acknowledge any of the customers who recently entered the store. Feeling like I was imposing, I apologized for interrupting and asked if they had a certain item in stock. I couldn't even finish the name of the item before the employee cut me off saying "NOPE" very abruptly. This is subpar to any customer service standard I have ever been held to. Not even thanking her (what's there to thank?) I left. Go to the Concord or Tracy locations if you can. This one is convenient but that's it. read more

Not digging the customer service I just got over the phone sales clerk: "Hot Topic Brentwood; what do you want?" just the intonation of her voice made me wanna throw stuff! ok. I'm cool thanks-- don't want none of your crap now. I'll go to another HT. read more

I've been in here dozens of times since it's opened and seen a few different crews, these days the staff and management is simply off the charts awesome! Every time I go in, I'm greeted and asked if there's anything they can do for me immediately. No other store currently has a crew this good. Go in, buy some cool stuff and walk out with a smile! read more

I come for Funkos. The display of Funkos in all Hot Topics are usually almost floor to ceiling. Shelves and shelves of them with rows of them on each shelf. This always makes it hard to find a specific Funko you want. Today the shelves weren't packed so I could play "Tetris" and move the rows to find special ones hidden in the back or underneath other ones. The store is filled with memorabilia from movies, TV shows, icons (ie: Sailor Moon). They sell random items from jewelry, clothing, buttons, collector dolls, etc. The staff have always been great. You can't let looks be the first impression. They've all been so nice, patient and helpful whenever I'm there. Last time I was there, one of the staff got on a ladder and searched high and low for a specific one I wanted. And I've had another staff member tell me which ones they have based on a list I bring in. It's an addiction and the staff have been pretty awesome feeding into it! It pays to be a Hot Topic member if you frequent the store enough. They give you Hot Topic cash to spend if you spend so much. And they usually have a deal like BOGO 50% off. read more

Came in today- this is solely based on the unprofessional manager or supervisor- whatever she is. I came in and while I was browsing I over heard this short, skinny young woman behind the register talking to her employee, who I assume is new. She was reprimanding him about "chatting too much" with the customers. I found him to be very nice and welcoming. But found that it was very unprofessional for her to do this in front of customers. She also stated that she just wanted customers to get out! She didn't want them spending too much time in the store and she just wanted us to leave. She was very unprofessional and this was unacceptable. As a customer i felt uncomfortable even being there, after hearing what she had to say! I wanted to let her know that it was completely inappropriate. Her boss should teach her how to appropriately speak to her employees because it seems like she is poorly suited for the position. Especially for being rude when it's regarding customers!(I'm hoping she wasn't the store manager). Needless to say, If she doesn't want us there, I will not be returning! read more

This place put on their instagram form corporate that they would only be selling one Funko pop each style. But after driving an hour to get here and waiting a hour in line they switched it up to 3 per style and said they couldn't do anything. Honestly it was a waste of time and very unprofessional read more

Just took my girls into Hot Topic and was greeted right away by Anthony. He asked if we needed help finding anything and told us about the sale that was going on. My daughter was looking at nose rings and he was extremely helpful with that. I found an awesome Boba Fett shirt and I asked him if it came in a tank top. He said "Oh no, I'm sorry we don't carry it in the store but we can order it online and have it shipped to the store if you'd like. It's free shipping." My Little even said "I like his green hair." Anthony was just an all around RAD guy. Knowledgable, helpful and sweet. I even liked his green hair, too. read more

My girls absolutely love this store! Everytime we come to this Brentwood Hot topic we are always greeted with smiling faces and super friendly helpful sales associates which is very much appreciated as my girls are quite shy. I look forward to seeing Alyssa the manager with the beautiful colorful hair that matches her awesome personality. She goes out of her way to help us as well as making us all feel comfortable and she makes sure to remind of us of all the deals we can save on. I will continue to bring our business here and keep my girls happy. read more

I bought these earphones and they turned out to be crappy. Any subtle movements would change the sound of my music and turn on the microphone on my phone. Before i bought them i asked the cashier how good they were in terms of quality she said "pretty good", so i just spent $14.50 on bad earphones. I should have known not to trust her because I've bought products before from Hot Topic and they're not of good quality. read more

Love this place. Whenever I get out of the movies, I would always come here with friends. It's not a big hot topic like the one in concord, but, still awesome! read more

Meg (or Megan?) was absolutely amazing! I just spent $50 in nose rings to realize that I only have one nose! My nose will be amazing and sparkling for times to come! With amazing customer service and lots of laughs due to the movie "meg" being out l it was just a fun experience! Meg (or Megan) if you're reading this.. we might meet again because my nose ring from another place is still stuck in my nose. I might need you soon to help me put in my cute nose rings if I can get this stupid one out! Thank you for the fun shopping experience, my fellow dinosaur lover! read more

my experience at hot topic was great! all the other hot topics around my hometown area were not as good as this one. the store was very clean-looking and very organized. the employees are very nice and thorough with the items they hold and the sales that they're offering, which were wicked good deals! I was introduced to very interesting and helpful employees tori and charlie! they were very helpful people! woo-hoo! :) read more

I usually go to this Hot Topic 2 or 3 times a month to browse and shop. Typically I am helped by Sal, all 6ft 8in of helpfulness and kind attitude, and today was no different, however, as I was asking questions to Sal, the store manager Alyssa decided to interject herself into the conversation. I was trying to return a pair of pants that ripped within one hour of wearing them. They were indeed clearance pants but she was telling me they rang up for 9.98, when I bought them for 18.98. I just asked her if there was a chance of being able to just use the pants as credit, even for 9.98 and she told me yes. As I went to go grab another pair of clearance pants, (because come on, this store is super expensive). She goes to tell me that the credit she was going to give me was only towards a full priced pair of pants and that's not what she told me at first. So I asked her why cant I just use this credit towards the other set of clearance pants? and instead of answering my question she yanks the clearance pants out of my hands and tosses my ripped pants back to me and tells me that she refuses the return. I asked why is she being such a dick right now and the she needs slow her roll a bit. She asked me to leave the store so I did. Her tone towards me was super high,condescending and abrasive. Being a former Hot Topic Manager myself, I knew that there were things she could have done to keep a satisfied customer, but instead she decided to railroad that idea and not do her job, considering I was prepared to buy other things in the store as well. The way she treated me as a customer is not the way any "Store Manager" should treat any customer. If her District Manager was there, she should definitely be reprimanded. But anyways, Never have had an issue in this store until now, all the other staff is great, just had the unfortunate luck of running into this Alyssa smh. read more

Cool store. Place is clean and organized and has a good selection of pop figures. Friendly service from Jamie and Ireland. Will be back. :D

I'm a fan-geek parent (raising fan-geek children) so needless to say, we hit up this location often. The employees are always so nice to me and my kids and have helped us look for specific Funko-Pop figures, as well as make helpful purchasing suggestions. Every employee I have encountered here seems to have a sincerely sweet personality, not a single brooder in the whole bunch. Coming here has always been a pleasant experience. read more

Worst customer service, I'll never shop here again better off going to Concord mall, at least they're happy to help. Better employees and service. read more

Love this place, love the workers, love everything they have. This is typically my go-to place for buying POP!s and the workers are always so friendly and helpful. Definitely shop here! read more

I've been to tons of hot topics and this one is hands down my number 1. They always know their stock and are totally willing to help you track an item down or look online and they will actually call you when your item is in stock,and not just put your name on a list like other stores. The staff is amazing and the manager has got to be one of the coolest and nicest store managers I've had the pleasure of dealing with at any hot topic store. They know my kids and family by name and always greet with a smile and ask about our day. amazing store keep it up! read more

I really like this store! Unique anime and old 80's band merch as well as newer bands! They allowed me to return (store credit) jacket with receipt even when my son tore the tags off! I was so relieved! read more

Terrible exchange policy & customer service! Employee was very rude and would not exchange my top for a different size because I didn't have the receipt. Contacted corporate and they told me to go in to the manager he would resolve the problem and he did NOT!! Never have I had this problem at any other store. Which is why we will NO longer shop there! And Ill let corporate know about it too. read more

This is by far the best Hot Topic i have ever been in!! The people there are so friendly and always willing to help. I go for the Pop Funko characters and always manage to leave with at least 6 because their selection is amazing. Alisa has the best customer service I've come across and because of her and the selection of product i will keep coming back! read more

I come for the cute T-shirts they got and the key chains, I like the location of this store it's so close to other shops and food it's really convenient, The prices are really high though it's really expensive I go mainly for gifts or on rare occasion I want to splurge,The store is kinda tiny for all the merchandise they have just doesn't really fit so it does feel cramped inside the store they need to combine there all their jewelry in one spot it's just everywhere that would give myre space and clearance is too big it takes up a lot of room and the prices on clearance reply isn't anything special anyways, The service is pretty good the last two times I've gone this month I got great service one women I never got her name spent her past few minutes before she had to clock out helping me and answering questions I had them when I checked out Sal was very nice we started talking about places we had traveled GE was cool then just yesterday outstanding customer service from Tory she was so nice and very helpful going to a lot of trouble I felt to help me and she was amazing and then Alyssa was very cool at first when I walked in I thought she wasn't very kind but she ended up being really cool, Overall I've had some great experience and some bad but mostly great, the size of the store isn't built for all there merchandise, great location. read more