So i booked a room at the Hotel Deco. I was told by a local friend that its a decent spot and close to the office building that i would be conducting business at. When i walked into the lobby it felt a bit gloomy and poorly lit. This Hotel had seen its prime years ago. I checked in and waited for the elevator, and waited, and waited..... My God the SLOWEST elevator ever. I was only on the third floor and thought about taking the stairs when suddenly the elevator arrived. I entered my room and noticed a portable ac/heating unit attached to the window. Hmmm, that's not good. And what i mean about portable is that you could wheel it around your room if the exhaust pipe was not duct taped to the window. So picture this, my window ajar about 12 inches with a flexible pipe taped to the frame and then a 1/8" thick piece of plexiglass taped around the window opening to keep the elements out. REALLY? Attention HOTEL DUMB A$$, do not rent rooms that are broken. What a joke but i can say that about most of Nebraska. The shower was interesting however. It looked really neat with all of these shower heads lining the wall but when you go and turn them all on, they literally trickle water out of them. NEAT-O. Surely disappointed. Mold growing around the trim board from the shower leaking. If you are unfortunate and have to come to this little hell hole state of Nebraska, then do yourself a favor and stay at a Hotel that you have heard of. The only way this place is a four star Hotel is if you are comparing it to sleeping in a barn............which most Nebraskans could probably do. Oh lordy, don't even get me started on some of the people i conversed with. But hey, cause you're here might as well. Asked about a decent lunch spot and was told about a ALL YOU CAN EAT SUSHI spot just down the street. The young man joked about getting food poisoning............. read more

You may think super vintage when u walk in and see the lobby, then the elevators. But when u get into your room...u will be happy. Large bathroom with two sinks. Complimentary valet parking with a shuttle. Service was so great (Victoria, Ivory, Tyrone, Chase) - I learned everyone's name. Con: strange noises from the pipes kept me up one night. read more

I came into Omaha for a wedding and decided to give this boutique hotel a chance. Outstanding service. The room was very clean and modern. Discovered this was a historic hotel site after arriving. Within walking distance to downtown so your close to everything Omaha has to offer. The prices were very competitive for a "boutique" hotel . I would stay here again. read more

Awesome hotel. We live in Omaha and enjoyed our anniversary celebration at Hotel Deco. We reserved the spa room. Our time there was amazing. From the time we checked in, until we checked out. We were treated special. Our room was large with a very comfy bed. We left for dinner and upon return our Jacuzzi was filled and ready for us. The bellman/valet, Tony, was very attentive to every detail. Alijcia worked with the manager, Brian, to make sure our stay was very special for our first anniversary. thanks read more

Overall good experience. Nice, big, clean rooms. Friendly staff. Only disappointments were strong "smell" in room. Not sure if it was a cleaner or air freshener, but was very overwhelming. Not all parts of the shower worked and it flood the bathroom floor every time we showered. read more

This is my favorite hotel to stay at when I'm in the area. This particular trip I wanted to show my mom how amazing this place is. The great experience started when they greeted us at the sidewalk, helped us unload our luggage and assisted us with check in. We both were in love with the decor and the over all feel of the hotel. I requested a room with a view of the city and they put us in a great corner suite where we had an amazing view. The room was gorgeous and my mom fell in love again. We loved the city action. We thought we had an issue with the shower and they offered to move us to a different room, even offered to assist us in the move. Thank goodness we figured out the issue with the shower. Their contential breakfast is different from other hotel breakfasts but in a good way, not over done but not small, just perfect. We have several more stays in our future and without a doubt will be staying in this hotel! read more

My husband and I stayed here the night of our wedding (10.18.14) and it was amazing. The staff was very friendly and the room was beautiful. The bed was so soft and comfortable, the whirlpool tub was very relaxing and the multi sprayer in the shower was very nice. We would recommend this hotel to anyone! read more

This hotel is very beautiful and has the friendliest staff. The bed was very comfortabel and the shower is one I desire to have in my home. I didn't try all the extra amenities, massages and food that's why I didn't give it 5 stars, but I will definitely be staying here in the future so I will make sure to try something new there because I'm sure it wont disappoint. This place is wonderful and a nice change to traditional hotels. read more

We've stayed here several times over the last few years. This hotel has really gone down hill and its apparent there has been zero effort to maintain the property. The room is generally neglected, holes on walls, scuffs and chips in paint, the shower runs continuously, no coffee maker in room, no robes, no ice bucket. read more

I was quite disappointed with this hotel, as I read the reviews and had very high expectations, especially since this hotel bills itself as a "four diamond" luxury hotel. After my time here I'm left thinking the diamonds are made of cubic zirconia. First the valet was nowhere to be found, and they eventually surfaced once my traveling companion went to check in. The a/c in our first room was broken and the room was stiflingly hot in the late July heat. In the room we transferred to, the temperature was ok but the fan in the bathroom made an awful noise and would not turn on or off. When we made the desk aware of this in a very polite and friendly manner, they informed us it might be a sound from the a/c..Umm what? Is this a 1970s Red Roof Inn? Moreover, the overall quality of the bathroom did not match that of the room and was pretty disgusting. See pics below. Stayed here on a long road trip looking for something different than a Marriott or Sheraton, and ended up getting way more than I bargained for! read more

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This place ruined my wedding night! I heard so many great things about the whirlpool king suite so I booked it almost 4 months before my wedding. As our wedding came up I thought it was a little odd that we didn't get a confirmation email of our our stay. So, we called a few weeks before and they said that our reservation was all good. I was so excited to stay there! On our actual wedding night after our reception, I still thought it was odd that we hadn't gotten any sort of reminder through email or anything so we called just to triple check on our way there that everything was good. They said our reservation for the king whirlpool suite was good and that they would see us in 30 minutes. When we got there, there was another married couple who were also in their dress and tux right in front of us. After they checked in, we went to check in and the desk clerk said that she had given them our room for some reason... then the couple came back down and said that there was already people in their room! They had triple booked the room! The clerk offered us free breakfast and a $60 regular king room, which we did not accept since I only booked this hotel specifically for the whirlpool king suite. To top it all off, the next day we woke up to two $60 charges, and one $401 charge to our credit card from Hotel Deco, when we didn't even end up staying there! We are still working on getting that refunded over four days later. We asked the manager if there was anything they could do since they ruined our wedding night and he said maybe next time we booked, which will never happen again. So, extremely disappointing service :( read more

Horrible! They broke my window and haven't paid me back for the repair nearly a month later. This is actually a nice hotel...it's too bad that they have horrible service. I'm not even upset about the things people normally complain about like the lipstick that was on my wine glass when I received it. I'm going straight to the problem of why I'm actually motivated to write this review. The valet busted out my back window. This was on a Saturday night and I was told within a few hours. Surprising, that was the best service I had since and it actually got MUCH worse after that. I was given Tony's phone number (the general manage of the hotel) and told to call on Monday to get this taken care of. Tony said to get some estimates and get back to him. I got two and we got my car in for repair on Tuesday morning and had to pay for this out of my own pocket. I sent them the invoice and I was told he was passing this information along and I would be sent a check. ...My window was broken out 4 weeks ago today and I still don't have a check. I've emailed Tony back and called multiple times now and he's not even responding now. This is ridiculous and it looks like I have to take them to small claims court to get reimbursed. That's not how a 4-star hotel treats it's customers. It's also worth mentioning that not only did I have to spend my own time getting estimates (which could have been done by them over the phone), paid the bill (which again they could have done themselves) but I also had to drive around in 0-15F Nebraska weather for 3 days without a window. If my experience is any indication of the lack of integrity and responsibility of the GM this hotel is going to be driven into the ground. Thanks for the outlet to vent and tell my bad experience. I'll update this if I ever get paid. -Jordan read more

Worst place to host a wedding. They overcharged me, did not follow budget, and I did the set up as they were not prepared and double booked. Worst night of my life and it should have been the best. read more

My stay at hotel deco was absolutely beautiful. Not only was the hotel right next to the old market (where we were visiting) but it was simply gorgeous inside. I would take that shower in my own home in a HEARTBEAT! Thank you, including all of the valets and front desk personnel, for being amazing hosts to a perfect weekend. read more

We've stayed in a few hotels in Omaha, as the mid-point from Chicago to Colorado. Deco was great! The kids loved the big open room and cozy beds. The staff was a great help too! Macayla helped us to secure the best room and the greatest meals in town, and Tony was great at taking on our various bags and carryalls to and from our car. Nice and clean, as far as local hotels go, Deco is the best yet! read more

I wanted so very badly to like this hotel and tried to give it a chance despite several issues over my short two night stay. The staff is quite young but everyone that we dealt with was nice and accommodating. However, in the end, my experience just fell so very, very short of the high expectations set by the other very positive reviews on this and other sites. Pros: 1) again, the staff is very nice; 2) the shower is invigorating and makes me want the same shower system in my home; 3) the donuts offered at the complimentary breakfast were amazing (shout out to Scratch Bakery. Cons (starting small): 1) the shower has no shelf, so all of my toiletries just sat on the floor of the shower - (possible pro: the lower jets of the shower cause quite a tickle when you bend over to pick up an item); 2) the shower also leaks from under the main door like crazy - we had to use multiple towels to soak up the excess water; 3) the air conditioning worked fine on the first night but the next night, when it was warmer and the room temperature was steadily rising, it never kicked on again making sleep the next evening difficult; 4) there are no screens on the windows and opening them would have been helpful (SEE #3), but the thought of the many insects floating around in the lights outside the window made it a hard decision to open them; 5) making it an even more difficult decision to open the window was the insane amount of noise coming up from the street below and from the surrounding area {the downtown area on a Saturday was extremely noisy - at one point there were several younger pedestrians seemingly directly below our 7th floor window, trying to see exactly how loud and obnoxious they could be at midnight - I spoke with another person the next morning who told me that the noise was so bad and disruptive for his family, including a toddler, that he planned on staying elsewhere that evening which ended up probably being a good idea as Sunday night's noise level was somehow worse - from a thirty+ minute train (I'm assuming), to multiple sirens from emergency vehicles (I started writing this at 9pm on Sunday night after the first firetruck sirens blared my wife awake from her exhaustion fueled slumber and finished this just as the third firetruck sirens honked to life at 11:30pm....AND the firetruck was kind enough to provide a wake up wail at 7:20am), to the constant engine revving of cars and motorcycles directly below our windows, to what I think was a homeless man yelling obscenities at passersby at about 10:30pm, to incredibly loud neighbors who stomped through the hallway and had to slam their doors shut (because that's what you need to do to make sure the doors close properly), it was an overwhelming cacophony of noise} we ended up opening the window anyway because the room temperature just became too unbearable to comfortably sleep; 6) the valet parking ($20) was nice and could have been convenient except for the fact that there was apparently a scheduling issue on Sunday morning where they only had 1 person at the desk and no valet for some time prior to 8am, a valet was in hand by about 8:30am (when we wanted to leave for the zoo which opened at 9am), but he was so overwhelmed with cars to retrieve and TWO separate shuttles to the airport, that we didn't get our car until 9:45am, at which time backup finally arrived who retrieved our car only to have the garage door close on the back end of it while she was waiting for the person in the car in front of her to move thus causing minor damage to my bumper (which they offered to pay for the fix); 7) maybe I'm insane, but for the life of me I couldn't find an ice maker; 8) my safe didn't work; 9) there are few outlets, so plugging in our multiple electronics was difficult; 10) now this is just personal preference but we found the bed kinda soft and uncomfortable and the pillows were so soft that they didn't offer much support (our daughter didn't complain, but then, she's not over 40 and brittle like me); 11) after we flushed the toilet it made noises like a baboon being strangled while refilling for about 10 minutes (I tried to figure it out, and when I looked in the tank there was this strange contraption which I think pressurized the water....I never did figure out what was up). You may ask if I called to report any of the above issues and, in all honesty, no, I didn't so, no, I didn't really give them an opportunity to redeem themselves during our stay. But by Sunday night we were exhausted and just didn't want to deal with the hassle of possibly having to pack up and move rooms - we just wanted the night to end so that we could go home (an 8 hour drive away). In the end, they have the makings of a nice hotel and their staff is nice and friendly but I think that pickier patrons may end up disappointed - perhaps due to room assignment (I'm not usually weird about noise, but this was just beyond comfortable, even for me) and inconsistent AC. read more

We were looking forward to staying in a nice hotel during our time in Omaha and used a 3rd party app to check in. Right off the bat we recieved poor customer service. We walked into the entry doors, the purple haired attendant looked up and said "Are you looking for something?" With a rude tone in his voice. If we had not already booked the room, we would have left right there. It got worse from there, we stood at the counter for at least 30 minutes while he struggled to get us set up in the system while two other employees (who appeared as if they had worked there longer than him) sat there chit chatting about therapy appointments and god knows what. After they heard him apologize to us at least 10 times they finally asked him if he needed help checking us in but he was already near the end. Wait. It gets worse. They checked SOMEONE ELSE into our room. About 9 at night, as we were all dressed down and ready for bed a stranger unlocked our door and tried to come in, luckily we have a toddler with us and have to lock the top of the door otherwise some strange men would have burst into our room as we were getting ready for bed. read more

It was a comfortable hotel. I was disappointed however. My mother booked a room for us for my Birthday and we expected more based on what AAA, and the ads told us. First, the hot tub was out of order. The dry sauna was out of order. Then the bar was closed since it was a Tuesday. They did not tell us that the bar was closed that night but only open on Wed through Saturdays. I have never stayed at a hotel that didn't have a bar open at least 6 days a week. It seemed odd since it was nearing the Thanksgiving holiday. Our room was large and comfortable. The beds were comfortable, and the staff was professional. That was the plus side to this hotel. But I would strongly suggest, call before you stay there. If you want some ammenities that they suggest, make sure they are working before your stay. My mother was rather sad that the hotel was not quite what they advertised. For the price of the room, it really was too bad that our stay was just okay. read more

WOW! I was here about a month ago and the service was great. Now, the service is awful. The hostess at the front are drinking out of styrofoam cups and eating cookies while ignoring most patrons entering the establishment. The live music is patronizing. The service is despicable and complacent. The attempt at appealing decor is truly the only thing remotely redeeming, but the more I sit here I realize that the atmosphere is completely contrived and designed only to distract from the substandard service. Really and truly disappointing. And, if you drive a vehicle larger than a sedan you are charged $12 for parking so your car "doesn't get dinged." As if this weren't bad enough, we woke up the next morning to order room service and all the phones went straight to voicemail for an hour! We eventually had to walk our order down to the front office. read more

Staff is friendly, but a/c is not working. Maintenance came & did something. I went bout for an hour or 2. Returned to my room which is 81 degrees. Door sticks bad & is very difficult to close. I've machines are not available on every floor & no coffee in room. read more

Terrible experience with this hotel. We arrived at check-in which is 4pm, we had called earlier to ask for early check-in but they told us our room wouldn't be ready until 4. So we wasted some time by picking up takeout dinner. Once we arrived, there was no one at valet to get our car so we just left it and walked in, to be told that our room still wasn't ready and they had no idea when it would be ready. We were not the only ones being told this, they told about 4 other guests the same thing. One guest told them she had to get a room because she needed to get ready for an event, she ended up having to upgrade to a room that was ready. Which was curious because their excuse was that the hotel was fully booked and was fully booked the night before. This is no excuse for a hotel, the management should assume the hotel will be booked every night and plan accordingly with housekeeping. All rooms should be ready by Check-in time. Since our room was not ready and was were tired after a 13 hour drive with a grumpy one year old and our dinner getting cold we told them to cancel our room and we went to the Hyatt down the street where we got a room immediately. The staff was literally no help and did not care about their guests. read more

Best hotel bed I've ever slept on. Friendly staff, free shuttle (Even to the airport) amazing!

Was looking forward to spending the weekend at this hotel and had booked a room on a Friday night for us, and 2 rooms that Saturday for us and my parents. Upon arriving to the hotel, they screwed up our reservations and that we instead had booked 3 rooms for Friday night. After assuring me things would be straightened out, Tyrone at the front desk said he would call me when he had things worked out. Instead, he called to say that they were fully booked for Saturday and there was nothing he could do. He also patronized me about whether or not I booked online or through the phone. I said, " Through the phone. What difference does it make?" He said, "Well I guess it determines if it was our fault or if you made the mistake." He said if I had any questions to call his supervisor, Courtney, on her cell phone. So I did. I left a message that was not returned. I tried a couple more times, and of course, no answer. After returning to the hotel, I printed my email confirmation and brought it to the desk. Another girl helped me and called Courtney in the back room. Again, "I'm sorry, there's nothing we can do" Then Finally, the night shift clerk Bud came to the rescue. He was able to pull up that an Irene had a switched the reservation I had made and looked at other possibilities for an available room. Bud is the only good thing at the Hotel Deco XV and said he wasn't going to be there much longer... I ended up finding another hotel before they finally found me a room. We had to move all of our stuff over, and had to spend more money. It was a huge inconvenience, not to mention my Friday night was already ruined. The room we stayed in was alright. The hotel is trying for a posh experience but you can really notice where they try to cut corners. The room appeared cheaply put together and there were no toiletries in the bathroom. I called several times to talk with a manager about my experience, and either they were on lunch or I got transferred to voicemail. I understand mistakes are made but the problem here is that this hotel is poorly managed. There was no manager available "until Monday" and giving me a number that no one cares to answer is poor customer service. Please, stay somewhere else. read more

Love the hotel which is why I decided to have my bridal party and I get ready there the day of our wedding. What a nightmare. I booked the hotel months in advance to ensure we would have the room we wanted and paid extra for early check in. Early check in was at noon. Which was when out hair and makeup people arrived. The day of the wedding they had double booked rooms, luckily we still got ours, but we weren't able to check in until close to 12:30. 30 minutes on your wedding day is a lifetime when you have things scheduled back to back. My mom had scheduled for the shuttle to take my husband and I to the airport the next morning for our honeymoons, which was late and we almost missed our flight to Hawaii. I've tried reaching the manager since this fiasco and have yet to hear a response. Our wedding was two months ago. What terrible customer service, management and display of professionalism. Even though its a pretty hotel, I will never stay here again or recommend it to anyone. read more

Stayed here on a recent business trip for 5 evenings. The showers were great and the rooms were decent. The staff was great and very accommodating. The location was great as well (a very short walk to the old market area). read more

Absolutely love this hotel! I feel like a celebrity staying here! I won't stay any where else when I come to town! The staff is so friendly and goes out of their way to help! Ps. Love the rain head showers! read more

Beautiful. I wish my grandfather was alive to see his beautiful building still magnificent.

I rarely write reviews, but I felt I had to warn other travelers of a wolf in sheep's clothing. This hotel is very well restored to the "Deco" feel. Lobby is a bit warn, but lighting is very nice. I will start by saying I was a very tired traveler that was looking to be spoiled by a comfy bed and posh surroundings. I am in my 40's, not so far removed from the younger generation, but the staff made me feel old. Everyone was young.... warning bells. I expressed my need for the desire of a quiet nights rest. Yes, bed was comfy, room was large and clean. All was going well as we settled into our room. We ordered room service of a lovely steak au poivre. It took a bit, but a young staff member presented the tray of food, and we tucked in right away.... wait, something is wrong, no napkins, no silverware, no salt or other items one would expect on a food tray. We had to call back down and ask for the items we needed. We were told that we had them... no really we said, we do not. Young person came back up, checked that we did not have them, and then handed us what we needed to eat out meals. She did apologize, but now our meal was cold. The night ticked on, and we settled into our sleep. From about midnight to about 3am or later, I heard the thumping of music, and the screeching of drunken ladies. There is a bar next door that has been around for some time and, on a Saturday night is in full swing. Needless to say, I did not sleep. I also did not call down to change rooms since my partner was able to sleep (grr). I complained in the morning, and was told that, yes they are aware of the noise, people have complained..... They KNEW about the noise....but of course, you cannot pick your neighbors. Okay, I get that you cannot control the noise outside, but I am not kidding, the noise was like I was at street level with a window open. I was located on the 10th floor! After so many complaints, and charging $199 a room, I would think they might invest in better windows. I stayed in a hotel in the middle of Times' Square in New York, and I slept like a baby, never heard a peep from outside. It gets worse. They could not read my card from the fax sent by Orbitz (never book through them), so she ran my card again. She apologized for noise, but never breathed a work of a discount. I get home and check my Credit Card statement a few days later to see I was not only charged from Orbitz (never book through them), but the hotel charged me again the next day. Now I was charged $366 for a $199 room (long story on math). I called when I got a break from work the following week to complain. I reached another young person who told me she would leave a message for the general manager (I called during the day). No response for a few days, so I called back and left a voicemail, and again, and then called back to speak to a person, and he was very polite and helpful. The next day I finally got a call back from the manager, and she indicated she never received any of the messages, apart from the one taken by the helpful man. I asked for a refund, and a discount, and two days later, got my refund... no discount. I could forgive the absence of a discount, but really, I had to jump through so many hoops, and had a not so pleasant experience, one would think that a discount would be a nice token. Oh well. If you like to spend a considerable sum on a room that you won't be able to sleep in, by all means, this hotel is great for that! If you are in Omaha, and cannot find a room elsewhere, do not stay on the east side (I was in room 1012), maybe, just maybe, you might get s few hours sleep (or bring ear plugs). read more

If you expect to get the room you reserved think again, this hotel will change rooms on you and not tell you. We reserved a room back in March and now we are just finding out they screwed up our reservation. Not accomodating at all. I would recommend staying at a different hotel. Not worth the money. read more

So after having such an amazing experience at Hotel Deco before, naturally this was the first choice for my wife and I for our wedding night. I made the reservation about 3 months prior to our big day and wanted to reserve the vehicle for our big day and also set up an early check in. When I called, I was told that I needed to call about a week out to see if early check in was available so I proceeded to give them my schedule for the vehicle to take my wife and her bridesmaids from hotel to wedding and from wedding to reception. All within a few minutes of each other. I set up the schedule and thought all was good. About a month out, I called to confirm that everything was still set with the car, and they told me they had nothing on record.....So I gave them the schedule.....again......So fast forward to a week out from the big day and I call to get the early check in set up, like I was instructed to do. I was told that wasnt possible and I needed to call the night before to see if its possible. The night before......a wedding....ok, no biggie yet, so I ask to make sure they had the car schedule and guess what....THEY HAD NO RECORD OF ME MAKING A SCHEDULE. So I had to give them the schedule.....for the third time. Fast forward to the morning of the wedding, I call and get an early check in set up, ask about the car, and make sure all the payment info is set up. Naturally they had the wrong payment info so I gave them my CC info for the room and specifically asked them to use that card and to not ask my wife for a card because Im sure she wouldnt have it readily available because of all of the wedding stuff. I was assured there would be no problem and that my card info was sufficient. Well surprise, surprise!! That was completely wrong too!! They refused to check my wife in without swiping a card even though I was assured the CC info I gave them was sufficient!! So she has to dig her card out to swipe, and she was assured she wouldnt be charged on it because I have my CC info on file. Guess what?!?! That was wrong too!! Her card was charged and had a negative balance until the charge cleared. BUT WAIT!! Theres more!! They get a ride to the wedding, as per the schedule I gave them 3 seperate times, and when they were dropped off they asked the driver if he had the schedule to pick them up, guess what the driver said?!?!?!? He doesnt have any pick ups scheduled!!! AMAZING!! So we dont have a pick up from our wedding and we have to call to get one, and he goes the wrong way!! Seriously, the hotel is very nice. Thats why I gave it 2 stars. The staff was completely inadequate, unknowledgeable, and very high school like. Total chaos and almost ruined our most important day. Needless to say, I will no longer be staying here until the entire management and staff is replaced. I called to talk to the manager twice and was directed to a voice mail because the manager apparently isnt there during normal business hours. Thats why I am voicing my opinion here. BOO DECO. read more

The hotel rooms are nice but the hotel has the worst housekeeping of any hotel I've ever stayed at

Front desk staff is friendly. Management team are ruthless snobs. They charged my credit card without my permission. The front desk staff apologized and said I am ashamed to work for them, but I need my job. Ceremony chairs are filthy. Sound system is staticky. read more

Staff is rude. Watch out for the Manager TJ, he loves to argue and then say "I'm not going to argue with you!" It's very funny. When I asked if there would be any compensation for the fact that my air didn't work he simply started talking about children throwing baseballs from the room windows???? "At 5 o'clock". My son and I weren't even here, and when I stated that had nothing to do with us because we weren't here, he said he didn't want to argue?!? then said do you want to move rooms or not!!! WOW, calm down buddy, I didn't break the air. He needs to look up the word hospitality. Hotel itself is cute, and a great location, but NOT worth the headache, plenty of other hotels around. Oh I should also mention that he refuses to give a number to the corporate. "I'm not giving you that information!" if you've done everything right, then you shouldn't have a problem with corporate getting a call. read more

We got to this hotel prior to check in and the guy at the front desk said our two queen room would be available for check in at 4:00. I stood for 10 minutes staring at this guy before he asked if he could help me... So, we went and goofed off around town for a while before coming back to check in. Once back there was another guy with painted red hair running the desk and said our room had been given away but had a room with one bed. We were two straight guys (uncommon for that hotel) so we flipped for who got the floor. The other guy lost so requested some blankets for the floor. After dinner with a bunch of friends we got back and still no blankets. Called down stairs and they said they'd send some up. Never came so my buddy used the bathroom towels to cover up. Well, the next morning I go to take a leak and the toilet is broken. They said they'd come fix and never did that either. Soooo, at checkout the guy with painted hair was back and said the room would be comped. I was happy with that, yet getaroom.com (booking site who also didn't care) said they had to call for the comp since we used them. They said no comp was being issued per the hotel. HORRIBLE SERVICE FROM TWO DIFFERENT COMPANIES, BE WARNED!!! Also, one last thing, when we were down outside the hotel after dinner around 11:00 we had other folks saying our conversation was too loud AND WE WERE BARELY TALKING. If you do take a chance on this place, at least stay 5 rooms or higher! read more

My husband stayed here for business. His company paid for stay. The hall ways were dimly lit. There was peeling paint in his room and no hot water. He took cold showers everyday. Housekeeping vacuumed late in the day. It was annoying when he was trying to finish paperwork. The very VERY worst part: He left his credit card for incidentals. 3 days after check out and for 9 days after visit. There were charges from the hotel to his credit card. Sometimes for $5 and sometimes for a few hundred. The only reason the charges stopped was the card was maxed out. Several call were made to hotel and the person he needed to speak to was not available. I am assuming an employee helped themselves and took cash while using the hotel name on charge receipt. WOW over $900 was charged to his credit card. If there were negative stars available is think theft is a minus 3. The hotel can now deal with the fraud department of the credit card. read more