I don't usually write such lengthy reviews but the service we received at Eurostars Das Letras while we stayed in Portugal was exceptional and I felt I had to write about it. I stayed at Eurostars Das Letras while in Lisbon, Portugal to attend a conference nearby. I brought my family (wife and two year old son) along with me as well so they could tour around while I was at the conference.
The hotel itself is clean and comfortable. The hotel staff, from the front desk to housekeeping, were so pleasant and helpful. Housekeeping cleaned our room every day (sometimes twice). The hotel is centrally located very close to some great tourist attractions, restaurants, train station, and airport.
In particular, I have a few examples I'd like to share about the friendliness of the hotel staff. First, when we first arrived at the hotel, our taxi accepted cash only and I didn't have any euros and the ATM nearby was also out of cash. Without any euros, I didn't have a way to pay the cab driver. The front desk lent me 20 euros without a second thought or even a record and just told me to return it whenever I could. Second, my son has a habit of drinking milk before bed and I wasn't able to readily go to the supermarket to get him any during the conference. The bar staff provided him with milk to drink every night. I started depending on them for this and they never let me down. Once, we got back to the hotel after the bar had closed and the hotel staff got him milk from the kitchen, even after the closure, so that he wouldn't be hungry at night. Third, whenever we were waiting in the hotel lobby for our Uber or something, the staff would always wave to him or play some game with him (e.g. high five) as they passed through doing their duties. Fourth, while at breakfast, the staff would always check in to make sure he had everything he needed and whether they could get him any fruit or anything else. Traveling with a toddler is stressful as it is. They made us feel comfortable while we were away from home.
All in all, we thoroughly enjoyed our stay and will likely stay here again whenever we return to Lisbon. read more