Let me start by saying thank god we are only here for 2 days. I will start with the good. It is centrally located in downtown St. Louis.....okay that it the end. We waited at least 10-15 minutes, my husband no, but there was a line forming. And the woman in back said "ain't anyone here?" The bar/restaurant people said the check-in person would be back and she would help, but she doesn't know how. Well that wasn't helpful. The check-in person shows up and states no b/f today or tomorrow and of course we checkout the day after at 5am to catch our flight. We catch the rickety old elevator praying we don't plummet to our death. We go up to 8th floor room and we open the door and it's small as hell. My husband parks car at garage the hotel is associated with. Yes we gots to pay! I can't close bathroom door at all so my son or husband need to always help me every time I gotta take a sh** or pi**. The type of door is sliding but I'm just weak sauce I guess. The TP is at the back of toilet and crooked to boot. In the morning my husband showered after me and my son and their were only 2 towels in our room. We couldn't get anymore til after 6 pm so he had to reuse one of ours. He goes to shower but heard banging and thought it was us.......thin walls, I guess. He made coffee but the lids didn't fit the cups. So left it uncovered and walked down with it to be later spill on himself cuz there was no lid. In between all that, they did inform us there was no maid service. Great. Ok. I'm checking out now to never coming back. Side note: My husband suspects (not sure) that some of the rooms are residential SRO, but despite all that my husband says it's ok and gave it 3 stars but I say hell naw 1. We compromised and gave it 2 very loosely. Please lower the price, 150 is too much for no service. read more

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We stayed four nights at Hotel Indigo for a conference. The staff was so kind and accommodating. They gave us late check out and held our many suitcases until we left in the evening. Rooms were comfortable. I liked the keycard needed for the elevator. There was a nice little coffee shop on the corner. Proximity to the convention center was walkable. I can't say St. Louis was very great, but at least in the hotel we felt safe and well cared for. read more

Such a cute room! Great view of the city comfy beds, good tv easy to connect our device to. Would definitely stay again when I'm in town. read more

We stayed at this Hotel Indigo for nine nights while my mother's husband was hospitalized nearby -- an incredibly stressful time for our family. The staff here made all the difference. General Manager Dan Molina was caring, compassionate, and went out of his way to help us. Christopher at the coffee bar greeted us with kindness every single morning. And the front desk staff -- Naye, MyLetta, and Jamilah -- were friendly and helpful throughout our stay. This team turned a hard week into a genuinely comforting experience. Highly recommend! read more

Great location downtown for a great price! ROOM: The room is small, but has all the basics! Super comfy bed, blackout blinds, clean and nice bathroom, basic toiletries, and lots of plug-ins. LOBBY: They have a decent sized lounge area off of the lobby with several tables and chairs for seating - you can get and enjoy paid breakfast items here. There are some snacks for sale near the front desk. SERVICE: I had a great experience during my stay. Front desk staff were very kind and helpful. I left an item behind on accident, and the staff quickly recovered the item and coordinated shipping to me. AMENITIES: Minimal. No mini fridge in the hotel room, a very small snack selection in the lobby, no complimentary breakfast - but if you're just treating this as a place to sleep on your stay, it works just fine! read more

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I recently stayed at this hotel March 8-10, 2024. I booked 3 rooms for myself and a few coworkers. The staff was very friendly and helpful. Our rooms were clean. Location is in walking distance of the Arch, Convention Center, City Museum and both stadiums. Only downside is thier bar is not open on weekends and they don't serve breakfast. In addition, the elevator on the right got stuck on my floor. It would just open and close....over and over again....did this for about 1 minute before finally closing and moved on for its next passenger. This only happened once to me but I overheard other guests saying it happened to them a few times. read more

Hotel Indigo St. Louis - Hotels Near Me - Saint Louis, Missouri

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Stayed here for business from Tuesday through Friday! Loved every night! King bed was comfortable. 4 giant pillows that were not wore out. Bathroom was very clean and offered enough space. Work desk was comfortable to work at and there was NO glare from the window making it hard to see the screen. Plenty of USB and regular ports to keep everything charged! Plenty of hangers in the closet for all of my dress clothes. Iron & ironing board was a nice touch for any wrinkles in my clothes during travel. STAFF-were amazing in every way! MIST SINCERELY! read more

Hotel Indigo St. Louis - Great work station for business travelers! - Hotels Near Me - Saint Louis, Missouri

I haven't stayed the night but I have dined in the restaurant twice. Loooooove the service and food. They're new to the brunch scene but as great as it was on their first day, I'm sure they'll keep it going. There were several choices and bottomless mimosas. read more

Hotel Indigo St. Louis - Second time dining here - Hotels Near Me - Saint Louis, Missouri

Day 1- Given a room with either unlaundered sheets or badly wrinkled. I had to change rooms. Day 2--The waitress needed help processing the breakfast order because she could not understand English and could not enter an order into the system. A gentleman arrived and assisted her, and everyone was served breakfast at no charge. Day 4 - I was left without breakfast as the cook did not show up for work. I had to eat across the street at my own expense, even though breakfast was included in my room. This unexpected inconvenience disrupted my morning routine and dissatisfied me with the service. Day 5 - I checked out at 5 a.m. when I returned home, and my bill reflected that I had been charged for four days of parking instead of one day. I advised the receptionist at check-in that I had been parking for only one night. When I called, the receptionist said she would credit my account, but when I received the revised bill, she duplicated the charges again. I called, and she became indignant and defensive. She told me that if I were going to yell at her and not apologize for being upset, she would not process the credits. Imagine that the guest had to apologize for an employee's sloppy and careless ability to process a simple credit. When I told her it was illegal not to process the credit and that she was obligated to process a legitimately due credit, she hung up the phone on me. I have since received credit, and I have reported her harassment and abusive attitude to IHG and have a case number being investigated. read more

I'm an StL native, and coming home for the holiday (Tues-Fri), I jumped at the chance to stay downtown, because Hotel Indigo is located near everything we wanted to hit up during our stay. The best things about this spot are the location, water pressure, and the bed/pillows. List of the issues that popped up during our stay: In-room phone didn't work Shower was tiny and leaked Housekeeping never visited (3 night stay) Stained chair & dried mud on the room's floor No fridge or safe in room Attitude from the front desk clerk Bathroom door is a pocket door, with no lock Thermostat has a mind of its own The staff not actually having uniforms should've been a sign, but I paid 3 weeks in advance...never again. read more

Hotel Indigo St. Louis - Hotels Near Me - Saint Louis, Missouri

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The worst and nastiest hotels I have ever stayed in. They attempted to switch my room and every time it got worse. I'm not the type to complain but I asked if I could get a room clean. They said no. They gave me " clean bed sheets " and cleaning supplies and told me if I wanted to say for me to do it Y self. Unfortunately, I couldn't find a hotel that same night so I was forced to stay there and clean my own room. Never once did I get supplies for the housekeeping ever come in. I was there a couple nights and it was bad. Don't stay here stay away. If I could give it a negative star I would. read more

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Everything was very clean and had enough space for two people. The bed was comfortable and included enough cushy pillows to keep it cozy. The views weren't bad for looking at the streets! You can hear the street noise from the upper floors, but it was not unbearable. Great location for the downtown St. Louis attractions, with parking at an additional fee and a block away. Staff was great and enjoyed the bar/restaurant on the first level read more

BE CAREFUL THEY CHARGE TWICE FOR A STAY. I stated for 7 days and made my reservation their a third party booking sight. I checked in and gave my credit card for incidentials. The day I checked out the hotel charged me a second time. When I called to correct the error I was told it was not their fault the 3rd party did not pay them, therefore they charged my credit card. I card booking.com who I reserved the room with. They let me know that the hotel was paid within 12 hours of my check-in. Booking.com took responsibility for hotel indigo's error. The customer service at Hotel indigo is rude, and outright contemptuous. read more

I strongly do not recommend. They are close to everything and the room was clean. However, I stayed here six days and never got room service even when I requested it. I am fine with no sheet changes. I actually prefer that. But by the time I left my trash was puked up and my dirty towels were too. Had to go to front desk to get fresh towels. Then, even though I submitted my tax exempt form at check in and was assured it would be taken care of, it was not and I was charged taxes. Also, no warning that the restaurant/bar was not in operation so ultimately had about 1/4 of the hotel experience for the full hotel price. read more

Absolute worst! I was charged for 3 nights and only stayed one. Someone at their hotel changed my reservation and I was charge over $800 instead of $286. I called multiple times the day I was overcharged- no call back, no email back. I've called and emailed weeks later, months, later with nothing. Now the general manager says he has no access to see if it was me on video, keep in mind he doesn't know me, who changed the reservation at 2:15AM at their front desk. Now its 4 months later, still have not received a refund because I can not prove that I was in Kansas City instead of staying in their hotel. Roger Evert is the general manager and has done a ridiculous job of handling this dispute. IHG guest relations has shuffled me around without a resolution or refund. They changed my reservation but I have to prove by a card transaction or map of my location or picture of me that I was not in the hotel. DO NOT STAY HERE- if you have any issues you will not get a resolution in a timely manner, especially if it has to due with charges. read more

We got a corner room and the view is EVERYTHING! The room is small but very nice and very clean.. read more

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I came on here to leave a review specifically to rave about the help I got from the front desk woman, Yolanda. She made my stay worth every penny. I did like the hotel, it was great and Yolanda always went above and beyond for me and was a joy. She made me feel welcome and was super accommodating to everything I needed. There was a gentleman who walked up to her during a conversation her and I were having and she remembered his room and info about him.. he was even surprised. Having someone like her available made the stay warm and welcoming. That's just what I needed. read more

Hotel Indigo St. Louis - Yolanda!! - Hotels Near Me - Saint Louis, Missouri

Beautiful historic, trendy and modern. Loved everything about this hotel in the heart of downtown St.Louis. Comfortable beds and beautiful views. Artsy and fun. I would highly recommend staying here. Staff was smiley and welcoming as well. read more

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What is the main purpose of a Hotel? Lots of acceptable answers but the one thing I require is a good nights rest so I will have the energy to enjoy my out of town visit. If you want a quiet space to lay your head this is NOT the hotel for you. The street noise is obscene and we could not get to sleep until 3am. Tonight will not be any different. We asked for a quiet room but I don't think that exists in this hotel. Management here would be wise to work with the city to get a quiet ordinance installed. I think the National bird of St Louis is a giant truck with no muffler. The shower is tiny but there is plenty of hot water. Room is on the small side but adequate. Bed was ok. We are huge Kimpton/IHG fans but this Indigo did not pass the test. read more

The room was small but had everything I needed: king size bed, desk area, closet, iron, ironing board, Keurig with coffee/tea options, TV, small dresser, ice bucket. The bed was comfortable and had a ton of pillows for a super cozy feel. The A/C was great. The water pressure was also great. There were tons of outlets and USB ports. The front desk staff were amazing and they went above and beyond to make my stay easy and pleasant!! Easy walk to the Arch, baseball, and Blues Museum. The only complaint I have is that the racing cars were loud overnight. I could hear them on the 3rd floor. read more

Hotel Indigo St. Louis - Hotels Near Me - Saint Louis, Missouri

the room was not clean. Lotion was the same from the previous guest as were the sheets. They just flipped them upside down. There was no duvet or comforter and the poor front desk lady said the whole floor was missing blankets and she was the only one that could help get us a blanket. There was a bottle of air freshener specifically for smoking weed to make the room smell better. The tissues were stuffed in the top so they look like somebody had hands all over them. Breakfast was very slow as well. We had to go get a menu ourselves. The wait was long to even order. read more

Everyone that works here has an attitude and is unfriendly. They do not make you feel welcomed when you arrive. The restaurant staff just sits behind the bar looking lazy and unhelpful. And to top it off, the bed sheets were filthy! And this is just day one of three!! I am so disappointed! read more

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WORST HOTEL EXPERIENCE EVER!!! My wife and I were in St. Louis to celebrate our anniversary, and we brought our 7-month old son. We were planning on going to the Cardinals game at 6:15, so we arrived promptly at 3:00, when we were supposed to be able to check in. When we walked up to the front desk, there were about 10 other people waiting, which we thought was odd. The front desk staff told us that they were short-staffed, and that there would be a delay getting into our rooms--fair enough. However, after an hour and a half of waiting (and our baby getting very impatient), they still didn't have a room for us and told us that they had no idea/timeline of when we'd be able to get into a room. I asked if they could transfer our room to the nearest open IHG hotel, but they said they couldn't--the best they could do is cancel my reservation and then I could try to book something else (the nearest hotel I could use my points at was a half-hour away). Ultimately, our son desperately needed to go down for a nap and we had no idea when we'd get into a room, so we had to cancel our reservation and go to a hotel a half hour outside of downtown, missing our opportunity to go to the game. I will never try to book with this hotel again--worst experience I've ever had with a hotel. read more

My experience staying at Hotel Indigo was great. The rooms are priced at an affordable rate, and are very well kept. Upon my arrival the room was clean and tidy, as expected. The beds are large and comfortable, lighting through the room was bright and functional, the bathroom was separated from the rest of the room by a sliding door, and the bathroom was furnished with tile, new (or well-kept) stainless fixtures, and a glass shower. The rooms have great views of the city. The staff were very friendly and accommodating. There's a bar on the ground floor by the main entrance and there's also a small gym on the ground floor available for all patrons use. I will definitely be staying at Hotel Indigo next time I'm in STL. read more

Very nice hotel. The rooms are clean, nicely furnished and big. The breakfast was also very good. The hotel has very nice finishes, feels premium. Staff was friendly and helpful. read more

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This was the WORST stay I've ever had at a hotel. Front desk and room service was very rude and unprofessional. We were just a little bit late checking out and they came yelling and banging on our door, we were in the middle of getting dressed and someone opened the door, then continued to bang on it. The whole situation was very immature and not appreciated. Then we got charged a late fee after being treated like that, as well. The place was not worth the money we spent on it. The customer service was absolutely awful... read more

This is a new boutique hotel in the heart of the City that is extremely well done. I did not have the pleasure of staying here, but met some friends for cocktails and appetizers. Menu was cool and eclectic and cocktails were fun and ambitious! Bartender Lexi was fantastic! Excellent service and a broad knowledge of good liquor and mixology, without any pretense. All other staff were super friendly and helpful, especially the manager and front desk person. Went out of their way to make you feel welcome and attended to. I look forward to an opportunity to stay the night, but will be back for happy hour soon! They really have it together. read more

The rooms are average BUT. The service is top notch. My five stars are mostly for the restaurant. The free breakfast that comes with the stay, includes a breakfast cooked by an actual chef, not something that you might find at Holiday Inn express: prepackaged, heat it up and put out for for consumption. The pancakes I had are probably the best pancakes I've had ever. The avocado egg and bacon combination my wife had was amazing. If you don't stay at the hotel, at least check out the restaurant and bar read more

Can not recommend this place enough! My boyfriend and I stayed the weekend for a little staycation for my birthday. The staff and accommodations were incredible. Thanks for making my birthday weekend so enjoyable. read more

Went to the bar for drinks with friends. The baldhead blonde bartender refused to serve us. She totally ignored the fact that 5 people were in her bar and she could care less. I work in hospitality and would never treat patrons like this. I would NEVER RECOMMEND OR PATRONIZE THIS PLACE AGAIN. read more

I've only stayed at hotel indigos a handful of times and they are very upscale. Covid really puts everyone on the same playing field since nearly all amenities are shut down. They did have a gym which was small but clean. It's walking distance from a few nice restaurants. Service was good, didn't have any issues. I booked it because it happened to be the cheapest IHG hotel in the city. Overall it was an average experience. read more

Spent an hour trying to check into our room (which was prepaid for two months prior). One of the staff members at the front desk was rude and condescending towards us for trying to understand why the process was taking so long and why she couldn't process our payment. We were pushed off to be helped by another worker and she did a much better job at being understanding and helpful. Eventually got checked into the room and wasn't really that impressed based on the price of the rooms. Wood veneer was peeling up on the side of the table and closet. They had no luggage carts for us to bring up to the room. Location of the hotel was within walking distance of the event we were in town for and that was the biggest reason trying this hotel for the first time. Overall a frustrating experience that will lead us to not consider staying at this location again. read more

I'll give 4 stars, as the parking garage is a block away, and the getting in-and-out is a bit odd. Like: very clean room, with lots of hard surfaces that are easier to sanitize than wall-to-wall carpeting. Dislikes: thermostat was difficult to use (internal light turns off!), bathroom nightlight way too bright, noisy water piping at night. Staff was very helpful - one guy gave me his personal bottle opener so I could drink the beers that I brought back to my room! read more