Andres was absolutely fantastic. he showed and explained everything. He was easy to understand and gave examples read more

Everything. The atmosphere, the people the food. It's fantastic. The room is wonderful.

Javier was great very guy very friendly and explained everything very well. We felt like good friends and the end despite the offering not being for us at the time. read more

we have been members of Vidanta for about 30 years, ( when it was still called Vidafel). Mostly with extreme satisfaction! But not without growing pains! we were pretty disappointed last visit. what happened to all the concierge that we always looked forward to!! so now too many people and not enough employees. the ones who were there were good! but we did not expect to wait up to 1 hour in line to check in/out! read more

I do NOT recommend this property. Breaking this up into a few sections... Mobility Limitations: This place is massive. They have made it extremely hard to navigate and exit the property. Everything is too far. You must take the carts or you must reserve a special cart for anyone with mobility limitations at least 30 minutes in advance. Expect to wait 30 - 60 mins. Services are limited to one disabled person and one companion. Cost: This place is extremely expensive. Everything is a la cart. Even their on site market had Erewhon prices. Recommend stopping at a grocery store before arriving at this property. Or make plans to eat outside of the property. We tried several of the restaurants on the property and service is slow, customer service terrible, food terrible, and extremely expensive. If you're on a budget don't come to this resort. Beach: The beach is a far walk. No carts to take you to/from beach area. This is not a beach resort. This is a pool resort. Lots of pools. However the pools are not very clean. Lots of debris from plants/trees etc. This place is better suited to young couples and honeymooners who don't want to leave the property and that have tons of cash to blow. Customer Service: Every time you ask someone for assistance they say they can't. Either they need approval from their boss or they are on their way somewhere. This is not the customer service attitude that Puerto Vallarta is known for. Other Options: If you're looking for an alternative resort I recommend Paradise Village Beach Resort. Access to beach is easier. Staff are accommodating. Easier to access outside eateries and a nearby market. The resort is not bougie but it's better for older adults and adults with mobility issues. read more

I'm m trying to help people which would like to join Vidanta by providing insight information on the numerous issues we've encountered in the 20 years we've belonged to Vidanta and hopefully help you not to get ripped off. When we joined, the company only had the Mayan Palace and Grand Mayan. We joined the Grand Mayan for almost $40,000. The sales representative told us the contract was for 99 years and we could inherit it to our family. Whenever we made reservations (only by phone) we're told the room assignment was done upon arrival. My husband is handicapped so I wanted to request our room to be closed to the elevators and with ocean view. But upon checking in, every time we're told they were full and they only had non-ocean view. Upon arrival, invariably an onsite contact approaches you to let you know he was assigned. You're requested to attend a sales pitch. If you accept to attend, suddenly they had rooms with ocean view. However, in one of those sales pitch, we ended up upgrading and pay another $25,000 as we're told we'd be guaranteed our requirements would be full filled. This year, we made sure to let the onsite contact know, we weren't going to upgrade the existing contract but he insisted it would be in our interest to attend a discussion to learn the latest updates. He offered breakfast for our party and some discounts. We had breakfast and proceeded to go to the sales pitch. We told the salesman we weren't interested in spending more money. Today is when we found out the contract which we've upgraded four years ago (spending another $25K) had changed to be valid for only 10 years, so in 5 1/2 years we'd had nothing, unless we'd upgrade for another $27K. The sales person was extremely rude and wasn't happy. I cited all the issues we've had and complained about the lack of communication as we didn't know the contract was only valid for 10 years. He mentioned it was in the last contract which we requested to see but never obtained. Instead, he brought his boss to corroborate the 10 years contract and try to convince us to spend more money. It's a total rip off and for us who like to travel to other countries it's the worst investment ($65,000) made. We've only used it 8 weeks in the 20 years, and our contract will expire in a couple of years. Be smart and don't believe these people! read more

I won a bid in the amount of $2,500 in a charity event for a 4-night stay in one of Vidanta Properties in Mexico. As indicated on the document for this bid, I must call Advantage Service to arrange for my stay. The $2,500 is the minimum value of this 4-night stay. Sometime in June 2026, I called Advantage Service and worked with Lisa, one of their agents. Lisa insisted that to fully enjoy my stay, I must upgrade my room, which I agreed to. So, I paid an extra $2,505 for the upgraded room for the Vidanta Grand Luxxe Resort in Puerto Vallarta. My total cost for 4-night stay is $5,005 or about $1,250 a night. By the way, this is only for the room charge, this is not an all-inclusive resort. There was never any mention of any required attendance of any sort. The moment we arrived in the resort, we were met by a team of salespersons, who insisted that we need to attend one of their property membership presentations, where we would be pressured to buy in their property membership. These memberships usually cost somewhere between ten to hundreds of thousands of dollars. We have been to these property membership presentations before in Mexico, so we refused to attend these presentations. One of the salespeople sternly warn us that we will not be happy of our assigned room unless we agree to attend one of these property membership presentations and receive an upgrade to our room. We did not take her warning seriously, since we already paid for an upgraded room. We thought it was just a sale tactic. Unfortunately, the salesperson's warning was true. We were assigned a downgraded room in the most remote area of the entire property. There are 6 buildings in this Grand Luxxe resort, we were assigned the room in the building # 6, room # 8290 where room # 8292 is the last room on the floor. There were rarely any guests in this building, the hallway of the building was not lighted nor air-conditioned. It feels more like an abandoned building rather than a Diamond 6 Star Resort as claimed on their website. The condition of the room assigned to us was best fitted for a motel in the USA. The room has not been occupied for a while; the towels smell funny. There was water leak in of the sink, so there are molds right below the under sink where they store the clean towels. the thermometer was broken, there was a dead bug in the bathroom, the floor has not been mopped nor vacuumed for ages since there was a thick layer of dust everywhere, coffee stains were everywhere, the base of the toilets were full of molds, there is unfinished ceiling right outside our room. I can go on and on on the horrible condition of the room. During our stays, we would put dirty towels on the bathroom floor, so that the housekeeping person would know these were dirty towels. However, every day, the housekeeping person just simple pick up those dirty towels, fold them up and put them right back on the selves as they are new towels. Most of the time, the housekeeper would put the towels right on top of the wet and mold ridden selves under the leaking sink. I immediately communicated my issues with the resort's staff and my agent Lisa. I forwarded the photos of the room to Lisa, she indicated that she would communicate with her management as well as the resort management. Nothing happened on this end. I met several times with the Resort's staff, he confirmed with me that I was not assigned to the type of room that I have paid for. He promised that he would communicate the issue with his manager. So for the next three days, I would wait and meet with him two times a day, one in the morning and one in the evening for an update of my issues. Again and again, he asked me to wait for his manager's decision on whether I could change to the room I paid for. I wished he could be more honest with me, that he or his manger won't do anything, so I did not have to waste my time for three days. On the fourth day, the last day of my stay, I gave up. The entire time we were there, we have been marked as unwelcome guest, no one would meet with us to show us around. The resort is quite large, so we did not know where to go, where to eat, what to do. At checkout, there was zero help with our luggage. No one offers to help with transportation to the airport, we were on our own figuring out all these. We had to carry and hold on to our luggage on their passenger golf car. At the end, my entire trip was completed ruined. We were obviously being punished for refusing to attend those high-pressured sale presentations. Since we did not receive what we paid for, we requested a full refund of our payment. So unless you are one of those newly minted millionaires by Space X, and are willing to spend few hundred thousand dollars on a Vidanta Membership, let stay away from them. read more

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Andres was very kind and professional! We appreciated all the information and look forward to the rest of our stay!

Terrible experience Food quality has lowered dramatically I didn't come to Mexico for American style food and nachos I wanted Mexican food and experience Mostly rude staff and not very logical ppl.. Taxis are the worst. Making faces, being rude and over charging ... Only decent thing is the golf and even then overpriced. read more

A week of pure JOY! Two girlfriends have a timeshare here and I was invited to come. This experience did not disappoint! Vidanta is a massive resort with many accommodations on the property at various price points. They even has a mini Disneyland hotel/area for the kiddos. The Mayan Palace is where I stayed - it is one of the older hotels as they continue to build more luxury accommodations but when you're in Mexico, you spend most of the time outside, pool side or on the beach that I hardly spent any time in my room. The room was large with a king size bed, a large living room with two day beds and two trundles, a dining table and chairs and kitchen. It had everything we needed! We spent our days by the Beachland pool, happy hour 2 for 1 drinks was between 11-1. There are several great restaurants on property (Sweet Paris, Gong, La Cantina, Tramonto) and since we were there in November (slower season) we just walked right in with no reservations. I'm sure during peak times it is best to reserve table. The Joy Luck Club (activities) offered some great poolside games, crazy games, and water aerobics. The staff was absolutely amazing - Eduardo, Edson, Mabel, Jesus and Lizbeidi. The brought so much energy, positivity and like their name JOY each and everyday. The beach is so close to the main pool (Beachland) you can easily take a nice long walk on the beach or swim in the ocean. There's plenty of entertainment live music dancing and shows at the Santaurio. There are two golf courses, La Plaza with a grocery, more food and alcohol, floral, pastries, deli, froyo and more. You can walk via beach to town, maybe 20 minutes to enjoy more local restaurants and shops. The property is massive - I mean really massive and one of the reasons we like the Mayan Palace is that it is close to the plaza, main pool and beach. If you stay at one of the newer places, it can be a long walk. They have a shuttle service but often times you can wait a bit. I say enjoy the scenery and walk the path to your destinations. One day I spent an hour and a half walking the property. There are beautiful views, water views, a tram, mature landscapes and cool lizards and animals to see. What I can say is the staff is extremely helpful, show respect and focused on providing the very best service. The check in process is a little long but I take that with a grain of salt. And just remember, it is a time share so part of their job is to sell more timeshares. If you don't want to listen to the presentation don't say YES. But if you do, listen and be respectful. read more

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Check your credit cards and final folio very carefully upon checkout. Found numerous erroneous charges on the final folio during checkout...they were corrected on the spot, but shouldn't have been there in the first place. At check-in was informed a small hold would be placed on the credit card to ensure card validity & sufficient funds were available. The card instead was "mistakenly" charged nearly $1,000. After calling the management, they acknowledged the mistake and promised to reverse charges...again, shouldn't have happened. read more

Much longer presentation than we thought. A great deal of information, w will do some research.

Very interesting and excellent we like the property and all the ppl are very nice and professional

Many things can improve... I bought this membership 15 years ago. Due to my work and way of life me and my wife can't really take that many time on vacation. In those 15 years, I have been here 4 times. Last time in 2022 when I made my reservation, they tried to fool me and sent me to their facility in Puerto Vallarta because in their mind a client that bought 15 years ago instead of gaining, lost value and does not deserve to enjoy their present resort. At that time I had a difficult conversation with one of their people and finally he told me that if I paid a little more than 500 dollars he can out me back on Vidanta and gave me a facility with two rooms at the Deluxe compound and did it. This time I called for a new reservation and what I got was two rooms separated by a door. I keep it and close to my trip I called and ask if I could get an upgrade so, the person who I talked to came back to me and told me "that it would cost me 1000 thousand dollars. Which I payed... the deal was for the Deluxe Complex as my last and hang up... close to my vacation with my family I received an e mail backing back on the deal "because of an error" I called them again and we agreed that coming in to Vidanta someone will help me to fix "the error". I came i. On August 9 and after three hour of horror walking all over in their complex I got... the two room separated by a door... at the old Mayan palace that I bought in the beginning!!! So now I'm waiting for their intimidating Tuesday pitch appointment where they again are going to try to convince me to buy a much more expensive plan that will add to the more than 1500 maintenance fee that I payed each year for nothing... read more

Vidanta - Resorts Near Me - Puerto Vallarta, JAL

Had a fabulous time! Everything accessible via a shuttle or walking. Staff very pleasant.

Excellence everywhere. New welcome and check-in in convention hall was great. Grounds look better than last year. Better maid service than last year. Suggestions for improvement. Double or triple the number of upright chairs especially at Punta pool. But some other pools we would like to visit don't have any at all but should. As people get older they don't like or want low chairs and low chaise lounges. We need to be able to sit in medium height chairs to get up and down. And chaise lounges hurt our backs after a short time. So please, more upright chairs. More umbrellas at the pools please. More people want to enjoy the pool and the views from the shade. So adding more umbrellas is needed. read more

Here now and reluctantly leaving this review after what has been a very disappointing five days. First and foremost, rooms are not clean. We found a cockroach roughly 2" long and mouse droppings in the kitchen on day one and the room required fumigation. We have learned from other guests we are not alone in experiencing cockroach problems. Secondly, service has been absolutely terrible. Trying to find gluten-free dining on property has been a total nightmare. Concierge and other staff have been utterly useless with the exception of one person (Fortino.) So many instances of people saying they'll get back to us and then nothing, including at high levels of management. This resort has been an overpriced disappointment. read more

We had such a wonderful experience with Curtis. He took the time to get to know us and understood that we wanted to build memories with our kids/parents/family. ​Curtis was knowledgeable and kind, walking us through the different resort options and finding the perfect fit for our travel style. It was a smooth, enjoyable process from start to finish. It was a positive experience and opened our eyes to a new vacation lifestyle we hope to become members soon. read more

Presentation and customer service. Interesting places to stay and use of benefits. I love all of the options. read more

Vidanta in Puerto Nuevo is an amazing resort. I own a residence club here- very similar to a time share- but you can go anytime you want with availability. We are here now for a week in a Two- BR 2.5 bath room with another couple. It's paradise in every sense of the word. Tranquil, lush greenery, impeccable design inside and out, very secure, fabulous entertainment and an array of restaurants in every category. It's on the ocean but there are pools throughout the resort and two major golf courses- the Mexican Open was played here. Also night golf. It gets better and better Also wonderful for children. They have camp and amusement parks. They partner with circus Soleil. I never get tired of coming here. I enjoy every moment. Also the stand alone spa is quite a retreat in itself. This is truly paradise! read more

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Do you enjoy being awakened at 8 am by loud construction noise while on vacation? How about sharing a pool with hundreds of strangers? Do you enjoy verbal altercations with inconsiderate people who leave a child's toy or shoe on a pool lounge or cabana for hours and then show up assuming they had reserved sole use of that spot for the entire day? If waiting for indeterminable amounts of time for transportation around a large property and paying over $20 US for a small bowl of fried rice that would cost $5 in the states is something you enjoy, then Vidanta may be for you! This was our first resort vacation and we were not impressed. We agreed to the "1-hour" sales pitch that took over 3 hours and at no point were we tempted to invest a significant sum to return to this resort yearly. We did find the staff very friendly and helpful for the most part but our favorite part of the trip was the day we spent at sea fishing offshore. We had to request housekeeping after the trash was left piling up for multiple days and found the room to be less than clean. Accommodations were that of a mid-level US hotel that costs far less per night. We had tiles fall off the wall into our tub one afternoon and when we brought this to the attention of the property, they sent some to glue them mostly back into place but left sharp shards in the bottom of the tub. This is a beautiful property but we were told this is the coolest weather and least crowded time of year (week of Christmas) and found that it was still overcrowded in just about every area. They need to run twice as many shuttles as they do and the lazy river was like a freeway at rush hour in a big city. We did find the food value at lunch by the pools far exceeded that of any options for dinner and eating off property saved enough to more than pay for transportation into town and back. The beach was thoroughly unimpressive with the water a long walk and not at all the clear blue pacific we were expecting. We were told we would have a full kitchen and wound up with a couple mini fridges and a small 2-burner stove and microwave. Overall, this isn't even close to being worth the cost in our minds and we won't be returning to this particular property and possibly done with resort vacations moving forward, find that road trips on our own and cruise ships are far more relaxing and a much better value. read more

Los empleados "sufren de ataques de pánico" de lo mucho que los sobre trabajan y el poco entrenamiento que les dan. Terrible experiencia como huésped. De "luxe" no tiene nada. read more

Vidanta - Ghost hotel. Muchas torres, un trabajador para todo el hotel. Sin importar el día o la hora... justo en semana de pascua. - Resorts Near Me - Puerto Vallarta, JAL

Federico did our presentation and he was fabulous! The place is gorgeous and food was amazing. This was the best timeshare presentation I have ever been to and I have been to a lot. We will be back to actually stay here. We didn't buy a timeshare but it is a great place. read more

Never made it through the front gate. We came to watch a Cirque du Soleil show. We came early and hopes that we could check out the property. As we went to the front gate, they said that because we don't belong there, they need to confiscate our ID and put a bright fluorescent yellow band on our wrists. 1. I felt very uncomfortable going into what supposedly is a really large place with absolutely no ID. What if something were to happen to me? Whether I tripped, or some kind of accident... No one would know who I was. It made me feel very unsafe. 2. If you want my info, then photocopy my ID. Do not confiscate it. 3. Having the bright yellow wristband on my wrist, made me feel like I was open season for all the timeshare sharks! I did not want to have a target on my back the entire time I was there. 4. The fact that I could not enter without turning my ID over to them, made me feel like they thought I was a criminal. I don't understand what was wrong with me. I didn't think anything was wrong with my husband or I. But clearly we're not trustworthy if you need to keep our ID. We were really disappointed. We had gone early to check out the #DATA as it's been really hyped up to be this great place. But now looking at all the reviews on Yelp, I'm not really sure it's all that it's made out to be. read more

Taken around the property our lovely host Oscar Curiel. If you love the show White Lotus, this is that and everything, minus Jennifer Coolidge unfortunately. They have many future plans for their properties, it's insane. I love multimillion dollar properties (sarcasm) Blessed to be staying here though, what a gift. Many photo opps. Definitely bring your good walking shoes. Other names that have been so welcoming. Jackelyn Marquez at the front desk. Guierrmo G our server at Gong. Augustine with the Joy who led us with stretching. read more

Vidanta - Resorts Near Me - Puerto Vallarta, JAL

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A beautiful property. Very nice, professional people. Javier was professional at all times. No hard sell, just seeking honest feedback on why decisions were made. If you choose to buy into this place, I think you will be pleased. read more

Carlos did a great job explaining all the great options for us. He was very professional and knowledgable.

Wonderful gorgeous property - well worth the price... would always come back! Great food.

Muy buen servicio, en especial Adrian muy claro todo, muy amable y amigable Sabe lo que esta haciendo read more

Our representatives Miguel was incredible and knowledgeable and made the full experience easy and personable loved it

What a joke of a 'resort' and apparent amusement park. Stayed at the 'non-member' hotel Celebrate Park. Was probably only a handful of families staying there, just a Skeleton crew at hand for assistance. Last minute cancelled the dinner fiesta we were invited to and just told 'sorry'. Room service was a joke. Took an hour or more to get your food, which arrived cold or tepid, no seasoning, and dry tasteless meat. Limited access to other parts of the resort since we aren't members. Have wait forever for a shuttle to take you were you need to go to get a taxi anywhere and they want to know exactly where you go so they can record it even when you are the one paying for it. Although the room alone is comfortable, you must pay for everything even water and in-room coffee. Staff was friendly-ish. So many better resorts out there. AVOID THIS ONE! read more

The staff were friendly and welcoming. Everyone greets you everywhere and anytime. They have their personalized greeting putting their hand on their heart when they say good morning, goodnight, good evening or even just hello. Some restaurants have very aggressive staff that tries to persuade to get the most expensive item on the menu or if you ask for water they bring you the most expensive water ($240 pesos expensive, cheap water $40). Some also request tip even if they are not doing anything which makes you feel obligated to trip. We had a very rude waitress at Santuario, we didn't want us to sit at a table with 4 chairs bc that was for 4 people and we were only 2. She was very rude about and we even said there is nowhere else to sit, we wanted to eat and drink but she was extremely rude I wished I would have gotten her name. Some staff member and the app were inconsistent with opening/closing of places. We were told the sky dream (gondola) were open once a week. We saw them running every day. There are a lot of unfinished areas still. It's a beautiful/big resort. We enjoyed our relaxed time but I do think it needs more "fun" things to do for the younger crowd. read more

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Delicious and magic for the taste buds! Wine was divine, service couldn't have been better read more

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Very supportive and understanding lots of chances for better finances, but we lack extra money.

This review is for Riviera Maya ! We can't wait to go back next year! We absolutely love this place ! We are coming here for a few years now and we love everything about it ! Relaxing , good time and beautiful weather and people Ella read more

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Sergio was very courteous, professional and knowledgeable. He was very good at explaining our contract and what benefits we had and what the new opportunities were. The new opportunities were very nice. read more

Vidanta Nuevo Vallarta has a very really wonderful location and offerings. Really good amenities

Anthony T was amazing!!!!! Joe Salcedo should be fired! He was rude and attempted to pressure me. He was very insensitive to my current needs read more

Javier gave me the best tour I could've asked for, and the resort is a once in a lifetime experience.

I got cold feet after signing up for the timeshare. I canceled during my cool off period. I asked for an actual tour of facility and grounds. They are marvelous and I had already plaid Norman golf coarse and talked with a couple that are members. They had good things to say. Next year I will come with that couple we met and take a test drive. Again facilities marvelius!!! read more