we recently stayed at this hotel for 4 nights, overall the staff there are nice, but there is always something not quite right and makes us feel mehhhhh .....
1. a week before our vacation we called orbitz to upgrade our hotel room and to include our breakfast to our room reservation, we confirmed this over the phone with orbitz at least 3 times until the lady on the phone were just tired of us asking and she answered "YES, breakfast included'. however, when we checked in, the staff at the hotel said not included and we asked if we would like to add them for 18 euro per person per day, OR do a special of 15 per person per day if we agreed to do for all our stay. we didn't know better so we agreed, this would just be easier to start the days for us. and things went downhill from here. next morning after the breakfast my husband starting feeling not so good and had multiple bad diarrhea, we thought maybe it's something else we had, until next day i started feeling it in my belly after breakfast, we had the day planned out but had to rush to random bathrooms outside multiple times. on our last night we informed the staff that we have to leave around 6:30am for our flight, and since breakfast is at 7 am, is it possible for us to not do the breakfast then, she said they cannot do. so we woke up early went to the breakfast bar and trying to grab some bread on the way to the airport, the guy at the buffet told us we did not pay to get breakfast that day! ok fine, so we decided to just check out but they still charged us for the breakfast!
2. they forgot bathroom floor mat, our bathroom floor was wet the whole time. they also forgot to refill toilet paper and when we asked for it they have an attitude and said it should've been refilled when they made the room.
3. inconsistent information about 'commute', due to taxi strike we had to find alternatives to get to the airport. 1 staff recommend us to take the metro, and the other recommended the Renfe train. she said metro there is a transfer, however renfe is directly to the airport but we would need to take airport shuttle from T2 to T1. based on the information we decided to take Renfe, we left the hotel close to 7am, got to the renfe station and was told we need 2 transfers!!!! finally got to the airport T2(we ran with 3 luggages) around 8:30am!!! and ran out for our airport shuttle, by the time we check in at the airline it was 8:50am, we rushed the security and boarder for our flight! we almost missed our flight!!
4. i understand normally we are not allow to take food to go at a buffet, but i wasn't feeling too well and asked if i can just grab some sandwich and head upstairs to eat in bed and they told me NO!.... read more