Stayed at Playa Los Arcos Hotel in Puerto Vallarta and loved the location. The pool was heated, the view was amazing, and the staff was super friendly. Beach access was fantastic, and the bar staff and drinks were good. We didn't try the restaurants, but everything else was enjoyable. The room was okay and did its job. It can get a bit stuffy, but just turn on the AC. I wish there was the option to open windows and get some fresh air in. One thing to note is that no outside guests are allowed. This keeps the hotel family friendly, which is understandable, even if it limits visitors. read more

Very low quality experience. Service is virtually non-existent. They misrepresent the accommodations on their website. The only thing they have to offer is the location. Expect a Motel type experience. There is nothing high end at this hotel. They even ran out of hot water TWICE!!! The rooftop bar was worthwhile for the view. We heard someone complaining about having bedbugs at the hotel and I absolutely believe it. read more

We stayed here for a week long the beginning of December Saturday to Saturday celebrating my birthday! My first time at an all inclusive. We took advantage of all the food and drinks. The resort is conveniently located and connected to the beach. In the center of the area. Walkable distance from restaurants, bars etc. The food was good. Breakfast was pretty much the same each day not much changed and the omelet station was average. Angela and Angel at the front desk were rude. We had something traumatic happen that made us out of phones and our laptop wasn't working. They were laughing at what happened and were gossiping in Spanish as if I didn't understand. When it was time for us to check out we asked for a Wake Up call and Angel wrote it in the book but we never got it.. it was a lot of back and forth with him and Angela. We had no way of contacting our family in the states , we had to ask the staff to use their computer to send email to our families to say we were okay. It was difficult but the concierge is who helped us instead of the front desk hostess. All the bartenders and servers and cleaning ladies were super nice. Even the chefs! we talked and laughed with them! We met plenty of people , the towel Lady and the man who set up the chairs on the beach for the resort were also nice! I would recommend this place for a beautiful stay in PV. Well connected community, they own another resort off the shore that hosted A parade down the village! A parade for Dia de Guadalupe! It was so beautiful, local folkloric dancers, dancers, musicians etc. so beautiful. Here are photos of our view and food. read more

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This is not a fancy hotel but has some wonderful features. It's centrally located and has a fantastic pool, large hot tub and spa. There are at least 3 restaurants & bars directly attached and all are decent. The rooms vary from "holy shit! This is dank." to. " ok, I can tolerate it". The older section has dated rooms and decor and the bathrooms are, well, rustic. The water pressure is whimsical, the temperature is variable and there is cramped quality . After a few days you won't even notice. The newer section is modern and functions like you want it to. The hotel is right in the middle if everything and it's super safe to walk around at night. It's also very gay friendly which is nice. read more

Hotel Playa Los Arcos - Overlooking the pool and restaurant. - Hotels Near Me - Puerto Vallarta, JAL

This is mainly a warning for large groups. They will try to squeeze every single nickel and dime out of you. I came here with a large group for a wedding. Ceremony was beautiful, rooms lacked conditioner and lotion, but we need to talk about the real tea... Customer service here at Hotel Playa Los Acros. The couple booked through Booking.com and there was an issue with booking 4 people to a room, as apparently the hotel only allows 3. Due to booking.com's incorrect information, the hotel wanted to charge the couple extra for this. Last minute arrangements at other places thus needed to happen. I feel like it's booking.com's fault for bad information, but the way they choose to handle this was wrong. A large group of us got together for lunch at the rooftop restaurant. This is the one pictured with tables in a shallow pool. Everything was fabulous and going great... until the bill came. They only do one bill, no splitting. Thus this became very difficult when everyone was trying to pay separately. There was only one card reader. As Americans, mostly with cards, this took forever. Apparently there was $200 at the very end. Personally, I think the guy checking us out had a hard time keeping up with what had already been paid and not. So he claimed there was $200 still unaccounted for. When trying to get to the bottom of this. He threatened to call the police and created a scene that all the servers came out to watch. Unfortunately, the couple had to pay for it even after everything they already spent. I think you can argue that above might be due to miscommunication, but wait there's more! They have MILITANT security guards. No guests of guests allowed apparently. Which became an issue, as others had to make last minute arrangements. My friend got kicked out of a hot tub because he didn't have a wrist band. Even though a couple (also without wrist bands) in the same hot tub wasn't given trouble. It's like they had it out for our group. On the way home from bar hopping, security guards will wait out front and kick you out if you don't have a wristband. Even if you vouch for them. The groom, who spoke Spanish, clearly had enough of this. The main security guard started yelling. Police were threatened again to be called... So our groom started recording him on his phone to prove this actually was happening. It was so bad. I was highly uncomfortable. We were made to feel like criminals instead of guests. Most of the guests here are retired individuals looking to snowbird. Perhaps this hotel is excellent for that type of clientele. But for not for young travelers, large groups celebrating events, or those that like freedom. read more

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Always an easy check in! Our room was ready when we arrived. All of the staff are kind and always smiling. This hotel is right in the middle of many activities that are walkable...beach, amazing restaurants, entertainment and sightseeing. The hotel provides entertainment nearly every night in the restaurant, as well, and they have breakfast, lunch and dinner buffets (along with food from the menu). And the pool area is so relaxing. They took very good care of us with grace and a calming manner during the recent unrest. We've already booked our stay for next year. read more

Hotel Playa Los Arcos - Beautiful pool sits in middle of property. This is the view from the third floor and you can see all the way to the nearby beach and bay. - Hotels Near Me - Puerto Vallarta, JAL

Stayed here 2 years in a row with other couples. Half had crappy rooms the first time, half had the same the second time. The bad rooms were small and loud, on the street side. All booked the same room category. Wrote a review after the first time and hotel manager responded that they would do better, if we stayed again. They didn't, so unless you're willing to take a 50/50 chance, skip this resort and find somewhere guaranteed to be nicer. There are plenty of choices in Puerto Vallarta. Also, drinks were fair, breakfast was good, but other meals were "recycled" buffet and mediocre. Service was very spotty, usually worse of an evening. Front desk staff seemed pretty uncaring and not too hospitable. Asked to speak to the manager and never got a response. Property is old and needs a remodel in most areas. The best that can be said is the location, in the heart of the romantic zone. I violated a primary rule of mine on this trip, which is "never stay in a bad hotel twice". read more

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wow this resort ... so so sad. I have stayed at los arcos Cabos and it is nite and DAY. Cabos is by far a stellar and actually 4-star resort with quality in service, food , and views to match. I had high hopes for this resort, because i have stayed at an Arco hotel twice before but this did not hit the mark, at all. Let me compare and contrast: First, there is NO GYM!! Only a spa that you have to pay for services which is so disappointing. A Spa is great for those who want a facial, pedicure, but i am just looking to continue my gym regimen. Even just a treadmill or stairmaster would have been enough.. just anything. (**Cabo has an amazing gym, locker room area, and juices for your workout**) The entrance is off putting. There is no doors blocking out anyone, although there is security at the front and back of the entrances. It is open to the street (see photo) and the pool is directly next to the check in desk. The workers here are nice and I have not had an issue with anyone! One thing about both resorts are the workers are very nice and caring!! There are 4-5 pools. 2 regular pools with chairs poolside, 1 kiddie pool, 1 jaccuzi, 1 adult only infinity pool that looks out to the ocean and the sidewalk. This resort is located in a prime location so there is heavy foot traffic and due to the umbrellas on the beach there is an obstructed view from the infinity pool. There are only 2 bars which can ge packed with servers ordered upwards of 20 drinks at a time ... causing big wait times. The only downside is that it seems they are under staffed for poolside / oceanside workers. If you are in the pool or by the water you may wait anywhere from 10-20 minutes (no exaggeration) , at times i thought they forgot about us. And by the time the drink comes it is water down, no longer cold, and liquified. (See video) It is quicker to get up and get your own drink, which defeats the purpose of the service. *there are about 2-3 poolside workers for a large amount of guests. So maybe this is where the issue stems from. Also it is not a quiet or relaxing location .. If you want to hear the ocean you have to be on the sand or walking down the sidewalk and away from the resort. All the AC units from other hotels , restaurants causes a loud noise. (See video) Not to mention the workers trying to sell you something every second, I could never get more than one minute alone. Even when reading my book someone is trying to sell bracelets , massages, art work, t-shirts, braids, food, ice cream, snacks, silver, music, tourists attractions, anything.. there are even kids that interrupt your eating when you are at the resort to come and ask to buy something from them. I have had people sell me things in Cabos but they never got on resort property & there were about 6-7 workers for the entire stretch of land, you can find some quiet space. The food here is LARGELY disappointing. If you have the all inclusive that ONLY allows you to eat at the buffet and you can expect relatively the same dishes or a variation of them. Breakfast: chilaquiles, beans, potatoes, yogurt bar, pan dulces, French toast/pancake station, omelette station. They do have good aguas/coffee in the morning Lunch: seafood pasta, salad bar, fruit, tostadas, fish of some kind Dinner: beans, rice, bread, several fish options, ribs, carne asada, salad table, chips/salsa. Some of the food is just plain bland or too salty.. which is so disappointing especially this being the only option for those with the all inclusive. They do have 2 restaurant's on the resort but they are not included in the all inclusive. They did give us a voucher to try a restaurant, which requires a reservation 2 days in advance. The rooms are decent. The restrooms are so small and require a step to get in them , which might be difficult for the elderly. And the showers were made of stone. The tv is small but not a huge deal. This resort could be a great option if you get a good deal or need somewhere family friendly. I just had better expectations for an Arcos resort and I was very disappointed. read more

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This hotel has some charming features. It's located on the beach and is Mexican-owned. They do their best to celebrate each special occasion and holiday, which I appreciate. Their breakfast buffet is worth every penny. The best thing about Playa Los Arcos is its wait staff; they always go out of their way. However, the reason I don't want to stay there anymore is that the food, besides breakfast, is not very good--kind of bland. Getting a chair on the beach is a hassle and not relaxing at all. I don't like how they manage this. If you don't get your chair by 8 or 9 am, you won't find a spot on the beach. It's too chaotic. read more

Sure! Here's a more balanced and polished version of your review, rewritten from the perspective of a vacationer sharing a disappointing experience while keeping it constructive and vacationer-toned: I'm currently on vacation at Los Arcos in Puerto Vallarta, and while things started off great -- good service, fun vibe, and music creating a lively atmosphere -- the experience took an unexpected turn. For several days, I had been playing music poolside, which many guests were enjoying -- singing along, dancing, and really contributing to the fun. But on this particular day, after the hotel's music stopped, I started playing mine again, as usual. Shortly after, security approached me and told me I had to stop, without offering a clear reason beyond "because we said so." What was most disappointing wasn't just being told to turn off the music, but the way it was handled -- the abruptness, lack of explanation, and how I was suddenly being watched like I'd done something wrong. It really changed the vibe. Unfortunately, after about 2pm, there's no more music or energy around the pool, and the atmosphere just dies out. If you're looking for a lively, social vacation spot where the fun continues into the afternoon, this might not be the place for you. Sadly, I don't think I'll be returning. read more

Stay here only if you want to risk getting BEDBUGS! My wife has been coming to this hotel since she was young, and it has always had sentimental value to us, despite not being a super high-quality hotel with regard to the rooms and overall quality, but this trip we found out the hard way how they treat their guests. We checked in on December 26 and by the morning of the 27th I was asking my wife if she had gotten any mosquito bites, and she responded that she had not. After a few days, I kept getting more and more bites, but she was fine, and on the fourth night it dawned on me that because we were in a room with two beds, that I was the only one getting bites because we must have bedbugs in this room. We unfortunately have firsthand knowledge of bedbugs from when my daughter brought them home from Costa Rica a year ago. The bites are different from mosquito bites and we determined that this had to be the cause. We went up to our room and my wife located a live bedbug in my mattress. We brought the bedbug down to the hotel manager, and they asked, because I believe this is the industry standard for trying to get out of taking direct blame for it, if we had been on any excursions, which we had not. They switched our rooms, and as I write this, I am looking across the courtyard to our old room and see that the mattress is still laid up against the window, but took no responsibility for it. After reading about these incidents becoming more common place across any hotel type in the last few years, it's very clear that this is their avoidance of responsibility tactic. Because we have been coming here through my extended family for as many years as we have been it was extremely disappointing to get this type of attitude from this particular hotel, but I can say that it is not worth the risk to stay here because we learned from some locals that the hotel has a reputation for having bedbugs. I never liked the rooms here and now this. STAY AWAY. read more

Best priced property in the area, booked on Expedia, selected all inclusive, upon arrival was told all inclusive was not selected despite my receipt from Expedia. Opted for 3 days all inclusive at 47$ per person per day, wasn't bad as got opportunity to eat local spots which were very good, location was excellent. Service at hotel needs improvement, check in as previously stated was not what we booked, he upgraded us to a king size bed which h turned out to be one of the few rooms in hotel Without a balcony, servers rarely came by offering drinks, had to go to bar each time a drink was desired, buffet food was mid, I am bilingual challenged but I try to hablo espanol and was met with very rude omelette lady at breakfast and rude pancake/ French toast lady, had to serve my own coffee a few times as waiter never came to our table, I left tips when I was served hoping to get better service on next meal But that wasn't the case. The room is very old fashioned, mattress was not comfortable, but I knew this goin in as price was cheapest around so get what u pay for I guess :/ read more

Mi review no ba hacer de mucho agrado pero fue la realidad - muy dificil el axceso al cuarto el sensor no leia la tarjeta - muy limitado cosas de haceo javon chanpoo - ni una cerveza en el refri del cuarto tenias que ir a oxxo - las toallas duras - restaurant del 1 al 10, 8 - su Transportacion muy cara : no es un lugar recomendable Muy seguro limpio pero hasta ahi read more

The staff is very attentive.the food is good .i love that it's right int the middle of everything! My rooms have been clean and comfortable.I have been here many times and it is very relaxing to me!going again soon . read more

Location is perfect, right in the middle of Zona Romantica. Our vacation hosts had scouted the hotel out in advance so we had a great room (301) on the corner with amazing views. The room was decent sized, very clean and everything worked. All-inclusive, so there are pluses and minuses with that. Food was pretty good -- we as Vegans gravitated towards the buffet as we were able to put together meals that suited our needs just fine. Staff was all exceptionally friendly, though we did have a minor incident checking in where, in putting the wrist bracelets on that identified you as a guest, my partner's wrist got nicked pretty well by the woman securing it to her, actually drawing blood. There was not a lot of concern on their part...but we also didn't make a big scene about it. We felt safe the entire time -- gringos are far outnumbered by locals, and we rather enjoyed that. When we travel to a foreign country it doesn't feel like you've gone anywhere if everyone surrounding you looks just like "home"....and that may sound odd, but that's our own preference. Bottom line -- we would happily stay again. We spent two nights here and then per our plans moved over to the Hyatt (also very nice but for different reasons) and honestly, overall preferred the vibe and atmosphere (and, if we were spending our own dollars on the room, the value) and location. read more

Hotel Playa Los Arcos - Hotels Near Me - Puerto Vallarta, JAL

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I had a comfortable stay at Playa Los Arcos and would stay at this hotel again next time I'm in PV. First of all, you can't beat the location. The hotel was right on the beach, and it was so close to the Malecon, the downtown area, clubs, restaurants, bars, shopping, and major landmarks like the Church of Lady of Guadalupe, the arches, and Puerto Vallarta sign. You'll find typical resort amenities including a big pool, kiddie pool, jacuzzi, and spa. However, they did not have a gym. My friends and I opted for their all-inclusive, which is just the way to go. I thought that their buffet food was consistently solid, and I particularly looked forward to their specials. You could also get food from the grill, which included quicky and easy snacks like quesadillas, chips and guacamole, etc. Customer service in the dining area was great. Wait staff was nice and friendly, and they go above and beyond for their tips. Loved my experience at Spa Holistic, which I detailed in a separate review on the place. Highly recommend treating yourself to a spa day. The offer affordable services that can be as short and sweet as getting a fresh mani/pedi or a 3-hour long euphoric massage like what I got. My biggest gripe about the hotel was my room, hence the 4-star. I shared a room with one of my friends, and I thought that our room was pretty clean but tiny. The bathroom felt so cramped. There was no way that the two of us could maneuver around each other if we were both in the bathroom at the same time. We adjusted the temperature on the AC a few times, but it honestly just felt like the same temperature in the room regardless of what the thermostat said. The AC was also very loud. It was like a white noise machine though, so at least it drowned out noises while I slept. The room's wi-fi sucked, and I could only connect on one device. This was more of an inconvenience, but the shower's hot and cold handles were opposite from what I'm used to. In other words, hot was on the right hand side and cold was on the left hand side. So it wasn't until our 3rd day of the trip that we realized we actually had hot water. On the flipside, there were positives about my room. We had a great view of the street and a balcony that looked out into the pool area. The bed and pillows were good enough for me, and I felt like I had restful sleep every night. I found it interesting how different the rooms were. I saw two of my friends' rooms, and each one looked way different than mine. They got rooms for themselves, and they were placed in these massive, spacious rooms. I thought that was a bit unfair, and the staff should've been more mindful about placing people with double occupants. Other miscellaneous things to note about Hotel Playa Los Arcos: - They have a strict noise policy probably since it's a family oriented resorted. - They discourage guests having meetings or congregating in rooms. - Their bar closes early ~10:30pm. - Basically take your partying elsewhere. read more

Just returned from Playa Los Arcos. I had an amazing time in PV. The restaurants, shopping and beach were all great. Now the hotel review: Booking: When I tried to book the hotel in early October for December, the website showed it was booked. I called the hotel directly and she confirmed the hotel had no space on all the days we needed. I tried again 30 minutes later and the hotel had space. I booked it. (Sometimes reservations drop off at a certain point, so it's wise to check back). Arrival: Check-in was smooth. We asked for an upgrade to an ocean view and got it. Room: Yes, like others describe, the room was small, a little run down, and musty. What people need to remember is that hotels like these are subject to tropical salt air, heavy storms during monsoon season, and high heat. It's no different than many of the hotels in South Beach or Key West, Florida - it's to be expected. Also, on Day One, the shower drain clogged and water seeped into the main room, the sink water pressure was poor. I called and within five minutes it was serviced. Yes, noisy because our corner room's full balcony faced the beach and hovered right over the dining, entertainment, and pool. We put on the air conditioning and it drowned out all the exterior noise, so it was fine. Dining: We had great dining experiences at rooftop pool. Food and service both excellent. The breakfast buffet and lunch options are nothing special, but not bad. Caters to family, kids, and the on the all-inclusive. I never do all-inclusive because then you feel confined to get your money's worth instead of exploring the many great local restaurants (We found several including the garden at Cafe de Artiste $$$$). Beach: Great! The towels, lounge chairs and umbrellas are all included and the service was perfect. Overall: The hotel has a lot of staff to service its guests. Everyone I met was friendly and attentive. I'd consider staying again. But room updates would be very nice. read more

I've been home a week and am still pretty bummed out about how much my room sucked. First of all, they are hella small, the first room was leaking water from the ceiling, and the elevator only went up to the 3rd floor and I was on the 4th floor. They moved me to another room on the 1st floor, just as tiny, with a sliding glass door and a broken lock to the patio. Would have been nice to enjoy the pool but the Boomers stalk the chairs at dawn and leave all their personal items there while they go about their morning. I would not recommend this place, the pros would be that it's located smack in the middle of zona romantico. read more

Loved staying here while in Old Town Puerto Vallarta it was a beautiful place but the AC had issues so we had them bring in a fan for the bedroom and the bed was extra firm. But other than that it was wonderful! Loved the all inclusive. And the location was close to everything we wanted to be around read more

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My wife and I just got back from Puerto Vallarta, last night to be exact (Nov. 16). It was our 4th time going to PV, and our 4th time staying at Playa Los Arcos (we stayed 7 days). Last year we even took some friends with us. We like PLA mainly because of its location, it's close to everything we like. The first three times we stayed the rooms were decent, BUT this last time the room (438) they gave us wasn't in the best conditions, specially the bathroom. The bathroom was in TERRIBLE conditions (see pictures attached). The first day one of the towels had yellow stains on it. Towels in general in the hotel are bad but this time they were worse. The mirror in the bathroom has black stains/spots on it, looks super old and dirty (see picture attached). As far as the room goes, everything was okay for the most part EXCEPT that one of the nights we found a bug on the bed (see video attached). Also, the curtains on the sliding door to the balcony didn't close all the way so early in the morning you get a lot of sunlight in the room making it hard to sleep in like you would want to do while on vacation. The smell of the room was pretty bad, too. We know that PLA is not a fancy hotel and that's why the rooms are not superior quality, and that's why is not a super expensive hotel - we get that - but I think they can do a better job maintaining the rooms in a better conditions. Like I said, the first three times we stayed at PLA, the rooms were decent, nothing too fancy but confortable enough. But this last time we really didn't like the room experience at all. Maybe it's time for us to find a new place for our next trip to PV. On a positive note, the staff at PLA was very friendly to us. I know that not everybody has a good experience with them but the 4 times we have stayed there, they have always been nice to us. read more

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My husband and I have been coming here 1-2 times per year for 5 years now, but I'm so sad to say we won't be coming back after this stay. It started with booking the reservation - when I tried to call to make the reservation, whomever I spoke with was very rude and insisted that I use the website to book. Of course, the website is terrible and does not accurately describe the rooms, so I accidentally booked the wrong type of room. I called again to try to fix the reservation, I was told they couldn't t help me and to fix it myself on the website. When I tried to correct the error, the website reverted the reservation to 1 adult. I didn't notice this until we were checking in and the front desk staff acted like I did this on purpose and made me feel document in writing that I made an error in my reservation - seriously, like I was signing a confession! So strange and embarrassing!!! Then we get to the room and what should be an ocean view or even partial ocean view is obstructed by this useless monstrosity hut. The room is very outdated, especially the bathroom, which has these disgusting and discolored curtains. We used to enjoy a beachside breakfast at the restaurant, but were disappointed by the service this time. While waiting to meet some friends, we ordered food poolside - when our friends arrived and were waiting for us to finish eating, security made such an embarrassing scene and made our friends leave bc they did not have bracelets on. I was absolutely mortified!!! ... I understand that all guests are required to wear bracelets and respect the rule; however, you'll see many people are wearing unofficial/knock-off bracelets to use the property and security does nothing about the large groups of obnoxious people doing this. Our entire stay was consistently disappointing. I am so sad such a dramatic decline in quality and service. I sincerely urge you to find somewhere else to stay in PV. read more

Hotel Playa Los Arcos - In the last few years, they've built this monstrosity that blocks the view for a majority of the rooms. - Hotels Near Me - Puerto Vallarta, JAL

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Nahmias he walks around idk doing what but he's sooooooo rude most staff here are rude l, you have 1 or 2 that are nice but the majority are mean, Evan a bartender doesn't make iContact doesn't say hello when you say hello basically asked what do you want even if you say good afternoon, he doesn't reply with anything doesn't even care I think, sad place to come visit. Diana is the snack place server and she straight out said no you cannot get anything until one even though they were open, I spoke to one of the managers and he went over there and make sure that we were able to get food. She just didn't want to serve. This place is absolutely horrible was my first time visiting Puerto Vallarta the outside skirts is nice but this hotel it's a big no-no for me anymore. Also, just know this place is really not all inclusive. You only get two water bottles per day so your room room service is absolutely not included unless you pay for it. The restaurants are not included unless you pay for it they give you a 10% discount only the Buffay is unlimited and it sucks a lot lol and the snack place is also a limited that's it. Drinks are included but very very limited. Update next day. Evan bartender sooo rude, Diana the snack lady lies and says it closed so she don't serve, rahaniss idk if this is how you spell his name but he's the pool server and dose not help at all and is crazy rude af, the staff is unhappy rude, I truly do not know how this place is even open, room are rundown and dingy. It's truly not all inclusive. You only get two water bottles per day anything else you have to pay, noooo room service at all, also only snack bar is unlimited and a little buffet, food meh it's edible that's it lol I truly gave this place a shot but this is a no go anymore for me. read more

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I liked this hotel, we had a room next to the pool. I thought it would be a hassle because of the music at the bar and restaurant and the kids in the pool but to be honest it was not that noisy. I even really enjoyed the sound of the waterfall running in the pool. We could sleep late without a problem . The room was basic but clean and fine. The location is the best, and the access to the beach very convenient. The second floor restaurant is totally a good experience, with good food and view that can't be beat. Our housekeeper was very good, she always knew the right time to clean our room. The service was good in general. Good the have a taxi service right from the lobby, so it is always handy. I totally recommend this hotel and will book it again for my next trip toPuerto Vallarta. read more

Hotel Playa Los Arcos - Hotels Near Me - Puerto Vallarta, JAL

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My family of 2 adults and two children visited Los Arcos in late January for four nights for our winter getaway trip to Puerto Vallarta in 2023. First off in my opinion, this place is a hotel that is trying to get into the all-inclusive game. Not a bad idea on their part but it does change things up a bit. Positives and negatives to both. Location - You are right in the middle of the Romantic Zone which is a plus and a minus. Huge plus is that you step out the back or the front of the resort and you are in right in the middle of local restaurants, shopping, site seeing, etc. Easy to get going and enjoy the sites. The downside is that the beach is busy with people selling wares, tourists, restaurants, etc. Not many quite spaces to sit. Resort Rooms - Our room was very small. Two double beds basically took up the whole thing. Older style furniture was comfy though and we didn't stay too long in our room so not the biggest deal but it should be noted. Beach - The beach was just ok. Lots of rocks before you hit the water which made it uncomfortable to walk on. There is sand where the beach chairs sit so you are on sand, then rocks, then hit the water. The beach is very busy with people selling stuff and the local restaurant space take up half the property. Pool - There are three pools (one kid, one adult, and one main pool) and one hot tub onsite. The adult's-only pool is pretty small but the main pool is large enough for all hotel guests to enjoy. I liked the waterfall feature and the hot tub that sat right next to the kiddie pool. My kid's liked that the kiddie pool was heated by the hot tub water runoff. The water in the main pool was very clean and refreshing, fun time swimming. Finding a chair could be a challenge as there wasn't many to go around by the pool and the beach. If you didn't reserve a chair in the morning then you might be out of luck finding a place to sit and relax for the day. Restaurants and Buffet - The all-inclusive plan includes all meals from their buffet area and one dinner per four night stay at their restaurant Agave. All other onsite restaurants were outward facing to the general public and had to be purchased separately. Not as many options as I have come to find at other Mexican all-inclusives but I will say that the food at the buffet was pretty good. Each meal had different items to pick from so you don't have to stick with the same items each day. We never went hungry. Some highlights - the refried beans were awesome, it is a shame they only had them on the buffet one day while we were there. The fresh guac and pico was delish - they mix zucchini into the pico salsa and it just elevates it. I will be doing that in my own home from now on. The French toast at breakfast was also very good - light, crispy, and not soggy one bit. They nailed it perfectly. Agave can be skipped. Not great whatsoever. The steak was inedible. Luckily, our kids had to eat off of the buffet so I ate more food off of my kid's plate then my own =) Drinks & Bars - This is where this place excels and you get the best bang for your buck. Since this place caters more to a hotel crowd or people who choose not to be on the all-inclusive plan, for those who choose to be on the AI plan you can score big with this one. The drinks here are well made and strong. At $5-8 a drink, you can really make your money if you drink all day. There is also a drink menu (yeah!) so you can see what are the house specialties and try different drinks as you want. The Pina Colada mix was also very good here. Sometimes, resorts will use the fake sugary tasting mixes that taste more like suntan lotion than coconut and pineapple but this mix was fresh and super tasty. Our favorite drinks were the Singapore Sling, the Midori Colada, and Welcome to the Jungle. I would come back to this place just for the bar service. There is only two bars at this resort but it isn't a big resort so we never had to wait very long for a drink. Staff - Friendly and welcoming. We never had an issue with any of the staff. Everyone was super helpful and accommodating. It helps if you learn a little Spanish and do what you can to show that you are trying to communicate. As always, kindness and gratitude goes a long ways. Entertainment - There was live music in the buffet area every evening and that was about it. We took a walk each night on the Malecon (think oceanside boarwalk) since each night brought out local street vendors, food carts, and street entertainers. Always something going on on the Malecon, great walks. Final Verdict - Our family had a great holiday. It was relaxing, we ate and drank way more than we normally do, and I got to eat fresh guac every single day. Not what we usually get at a major resort but it was in no way a bad experience, just different. For what we paid per night, it was a great deal and a great trip. If you want to be in the middle of the action in PV, Arcos Beach Resort is a good choice. read more

The amenities themselves were fine. Nothing fancy. Clean sheets, comfortable bed, hot running water was all i really needed. The advantage to this place is its prime location. It's right in the heart of the Zona Romantica. Most places are walkable from here. I didn't end up staying in the room that much, but I did spend a good amount of time on to the beach outside. The workers there were always happy to help me set up a chair/umbrella. read more

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If I could give less than one star I would. Starting from the beginning with the fail on the shuttle to refusing to let me have any visitors even for a moment, the staff had no clue. I'm sorry that they think they can constantly get confused and get things wrong and still expect full payment while refusing to to yield in any manner when wrong. read more

We had dinner on their roof top pool. By far the most 5 star excellent service we received anywhere in Mexico. The food is definitely 5 star quality and as delicious as you can imagine. We were charmed to get a spot in the pool right before sunset without a reservation! I would definitely make a reservation next time. They had a lovely singer gracing our meal with her sultry voice and. It was nothing short of magical. Such a cool and unique dining experience. We can't wait to return and would love to stay at the resort next time too! read more

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I love this place for the view ONLY. Rooms are very old styled, bathroom is standing no tub, entire room walls had so many cracks, furnitures are grand mother's style (very old), matress is very uncomfortable, blanket isn't warm enough, A/C didn't work to change temperature to make it warmer. It was always 65 degrees inside. I stayed at this hotel on December which it was winter freezing cold. I got beautiful view though - that was the only pleasant about this hotel. Guys at the entrance says you must use their hand sanitizer no matter if u used yours. Otherwise it will be a problem. Because my visit here was a few weeks ago. Things in this hotel are under construction. I was hearing construction guys drilling noice - day time only. Overall I do recommend this hotel only for THE VIEW if you don't care about old room style. read more

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My friends and I got a day pass for the pool and beach. Signing up for the day pass was like signing the US constitution, way too much to go swimming for the day. The pool was like a zoo with rowdy, dirty kids and alcoholic parents. We came at 10AM and by the time we left at 6PM, the same people were in the pool this whole time. We avoided this area like the plague. We decided to get food from their included buffet. Everything was inedible and had weird choices like jello molds. The grounds were dirty and needed an overhaul in the patio furniture and decor. The drinks were VERY watered down. My friends and I had like 6 drinks throughout the day and felt no buzz whatsoever. The flavor in the drinks were also lacking. The beach was nice, but crowded. I would recommend against using this hotel and look into more high quality options. read more

Depends on what you prefer. Good place for families and kids I guess. Room is musty smelling. The room we are in is next to a road so can be loud at times. We brought noise cancelling devices to help with sounds. Mexican show tonight is fun. Dancers engaging guests. Nice location close to many things and near the beach. Lots of people with it being Easter week. read more

MUSTY ROOMS & POOR SERVICE Room description is not accurate. Rooms are outdated & the "partial ocean view" rooms have NO ocean view. Our family booked 6 rooms in total & they all smelled bad and had inaccurate descriptions. The AC had poor functioning & we would wake up in the middle of the night sweating. There was brown stains in the wall which I would like to think that were related to the water leaking from the AC. Noise was expected because of location. What is not expected is that you would be in the bathroom and would freak out thinking someone entered the room when in reality the next door people where doing routine things such as walking or heading out. Front desk service was poor. Expected because you don't tip them? If there was an inconvenience no solution was brought or a middle ground. It felt like a scam. Overall, would not recommend. Close to the beach but the beach is not swimmable. There are plenty of other nearby hotels with better quality. read more

If you're looking for luxury, this is not the hotel for you. But it's clean, it has a pool and beach with umbrellas and chairs. You can see the swimming pool as soon as you arrive. I was expecting a more private pool. The pool is long and is divided. One section is for families, the next section with a small waterfall is for adults and then they have a jacuzzi. If you prefer a more private pool, you are welcome to go up the hill to a boutique hotel to the roof-top pool. You can go in with a bracelet you get at Los Arcos when you check in. The location is perfect. We walked to restaurants, the famous Catholic cathedral and the malecon. The rooms are basic. The bed was pretty comfortable. I took off a star because the bathroom could have been a bit cleaner. They missed a spot on the sink and left bobby pins in the shower. Take ear plugs because a truck that delivers gas in the morning can be loud. Also, the live music ends at 10 p.m. in the restaurant and you could hear it in my room. Every morning, they set up a fresh-fruit drink and water in the lobby which is great as P.V. was hot. Check out is at 11 a.m. but they will extend it to noon. They have a concierge which called my shuttle to confirm my hotel pick-up to go to the airport as I didn't have an international cell phone plan. The staff is very nice and you can see lots of them keeping and maintaining the place from early in the morning. Each staff member has a badge with his/her name and their favorite hobby. I would talk to them and mention their hobbies. Attached to the hotel is a coffee/yogurt shop. One of the waiters was very nice and told me I could go buy a frappe there and come enjoy it at Mi Pueblito, their restaurant. I believe they have live music every day. I would stay at Los Arcos again because of the location. read more

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This was the most stressful hotel experience of my life. Constant construction. Unruly children running around in front of my room, screaming at 8:00am. Paper thin walls. What kind of oceanfront hotel has no ocean view and you can't open your windows?! My bathroom sink is literally detached from the countertop in room 229, which leaked for three days. The cleaning lady can unlock the door even with a deadbolt on, so guess what she saw two afternoons in a row (because there are no do not disturb signs)? If you value peace and go on vacations to relax, avoid this hotel. Oh, the roof leaked too. Fabulous. Run for your life. The pool is freezing, the hotel food is bland. The check in process requires 26 signatures. I swear I don't leave reviews like this ever, but Playa Los Arcos is awful. We were in PVR last year and were wrapped in serenity two properties down, and this year in 2020 we spent three days in a college keg party, construction zone, chucky cheeses. I should've been paid to endure this. read more

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The rooms are ok and just ok , nothing fancy. But that's not the reason I'm writing a review, the front desk charged me an extra $100 dollars for my 13 year old son, they decided he was an adult and I had to pay extra, which is total bs. The cleaning crew is very attentive and honest, I left valuables behind and they did not touch a thing! Besides the crooks in the front desk , everything else was ok. read more

Hotel Playa Los Arcos - Charges for a kid as an adult - Hotels Near Me - Puerto Vallarta, JAL

First time in this hotel. My impression: 7 nights stay in the junior suite. From the moment that you arrive, the local flair and friendly staff seduce you w helpful hands and cheerful demeanor. The location is fantastic. Walkable to every good part of PV. Tip: in the morning, use your towel passes to obtain spot on beach w complementary chair and umbrella. You can come and go as you please and none will take your spot!!! The restaurant serves Mexican buffet style breakfast - try it once . Will definitely come back to this hotel. read more

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Location is the only reason they can get a 1-star here... staff is rude, rooms are gross and dirty... and we even had an upgraded room. The towels were full of holes and felt like wash rags, the bed was uncomfortable and the sheets felt like sandpaper. We had reserved a room with a balcony and a partial ocean view:.. we received a coat closet with no ocean view nor balcony. When we questioned it the staff didn't care and said we got a better room than what we reserved. We will never stay there again. read more

Nice place but sometimes air dont work And you cant have any guest which is weird so That is big think If you want to vist or hang friends dont think i will stay again after this experience. It had def gone down hill since my last vist. I told them air wasnt working never got fixed so my cc will be getting a dispute. Asap read more

Hotel is runned down. Felt dirty and I wouldn't go back again. Don't get the all inclusive. Cheap price but also is the quality of the food. The only thing I was happy with was the massage I had. read more

We've been coming to PV for 10 years and decided to finally stay at Playa Los Arcos. We'd walked by it 100's of times. I love the little lanai overlooking the pool and the ocean. Rooms are comfortable. Central location in the romantic zone. Right across from Andale's! I will happily stay here again. read more

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Just returned from 2 weeks at this hotel. Never again. While the location and the view are simply perfect, the hotel itself is awful. Worst part? They sell 100's of day passes to locals. These families come in large groups (what a fun day for the family I understand), but these extra guests let their children run-a-muck unsupervised from 9am-6pm. The day pass people use all the lounge chairs and all the outside table and chairs. There is NO private area for the real hotel guests. Next worst part? The 2 star restaurant has live music every evening, extremely loud and they do not stop until 11pm. They also host outside groups, parties and celebrations daily. Has an unorganized convention feel. Be very careful should you book online. We clearly booked a king bed with patio, ocean view. When the email confirmation came it said two double beds yet charged us for the king view room. Upon check-in they only had a room with 2 doubles, no patio and no view, we were still charged the higher rate. Impossible to work with the front desk. I could go on and on, but this hopefully is enough for you to be very concerned about staying at this hotel. Stay at a nicer place and get day passes at all the resorts, even a day pass at Los Orcos would be ok. Should I mention the Covid testing? Hahahah read more