I found the hotel to be lovely. Situated right off the river with a beautiful view of the city…read morebridges and river. The staff was friendly and greeted us with a glass of port wine upon checking in. Breakfast came free with our stay and the food selection was wonderful. Omelettes on demand and huge selection to choose from food wise. Bed was super comfortable and I loved my room with a view!

We really enjoyed our stay here. Know this- taxis can take you to the front door and pick you up…read more Ubers cannot. This is significant when dealing with the hill down to the hotel with luggage and more importantly UP! The front desk people were great. So helpful with information and friendly. Our room was a bit small. Everything we needed was there and we were comfortable with an alley-view room. Little did we know, said alley becomes quite the culinary scene after 8;30 at night. We loved being greeted with port on arrival. The breakfast buffet was what made our stay so memorable. They had everything from bakery items to standard fare to specialty items cooked to order to a charcuterie room that i was totally enamored with. Glad we found out about the mimosas on our last day as we would have started on them every morning. I would definitely stay here again and recommend the place. Side note* sunset view of the Douro from their upstairs balcony at Vinology is not to be missed. Bring your patience and don't go hungry. This spot is a missed opportunity for them- It could be a fabulous destination in itself. The other food outlet Heritage Bar was meh too so only 4 star rating.

We used the spa daily almost . I had 2 massage and sauna wet and dry . It was all comfortable and…read moreafter treatment you are offered tea and tiny biscuits. While in lounge in a prepared lounge to sit and rest by a beautiful pool. I did 2 days in a row . Book early if busy or raining . We had an amazing stay .

What a architecturally unique place. Castelo Faz has combined the past with the present in a way…read morethat literally makes you say wow. The grounds are amazing. Colors are fantastic. The decor was very calming yet inspiring. Our room was well appointed. The bed was very comfortable and the bathroom was covered in marble and modern fixtures. I didn't get a chance to dine or enjoy the spa because our stay was so short. Unfortunate. I would suggest a stay. If you travel to Porto and are staying the night check this place out.

Not worth the price even if you're on a corporate account. You can find much better stays with the…read moresame access to central Porto. First, there is massive construction in front of the hotel that should have been finished last year but the new completion date is TBD. Thankfully, our room faced the back of the hotel, looking out into an interior apartment complex, so we didn't have to deal with the early-hour jackhammering. But if I had shelled out some serious money for the Intercontinental brand and a pretty view of Praça da Liberdade, Porto's main square, and was just looking out at a construction lot covered in tarp, I'd be pretty disappointed. Service here was iffy. When we got to the hotel, the bellboy took our bags and, since the concierge was busy, pointed us to some empty seats nearby; I assumed we'd then be next. Then a line starts forming for people waiting to check in as we're sitting there before we finally realize we need to be standing in the line. We never got much of a "Good morning" or "Have a nice day" from the bellboys, only a very diffident nod. We had a hotel credit and used it at the bar; food was exceptionally mediocre and, par for the course, extremely expensive. Two redeeming points for the hotel: 1. The breakfast buffet was pretty good, with several options and fresh fruit. Still doesn't hold a candle to the legendary hotel buffets in Asia. 2. The location was stellar, easy walking distance to most tourist attractions and the bridges in Porto. That's probably what drives the price up. Wouldn't stay here again.

# of nights: 3 Room (booked): Classic King, Quiet Zone…read moreRoom (upgrade): Junior Suite #210 (Plat AMB) Room (rate): avg €665/night Check-in (early): ~1pm (abrigado!) Location: Superb (100 TA walk score) Welcome amenity: (2) drinks (wine, beer, soda) @ lobby bar In-room water: Vitalis 75cl (comp, daily replenish) Check-out (late): 4pm guaranteed (AMB) Suite: so at this particular property, the jr suite is more expensive than the 1BR suite bc it's larger and has a much nicer view; whereas, the 1BR suite has little to no view. View: Praça da Liberdade (semi-obstructed, construction) Balcony: Juliette (x2) Shower (water pressure): mediocre, 3/5 Soaking Tub: medium size, adequate Bathroom Products: Byredo Bal D'Afrique 5/5 Wellness Center (-1): Gym, Sauna, Bathroom, Shower Wi-Fi (speedtest): ~28 down, ~28 up TV: semi-articulating mount, allows input selection (firestick, etc.) * Additional city tax (3€ per person, per night) * Ambassador CR works on F&B (not gratuity) * Be aware of ongoing construction (starts ~7am on select days) that makes your entire room vibrate...

I love this place. Fantastic hotel. Beds were great. Rooms were clean. Food was amazing!!! I'm…read morestill jonesing for that fresh OK. Lots of fabulous baked foods and entres and the salads were lovely. Just a great place. I miss it. It's not super pretty- it's basically just the airport hotel really close to the airport- but it's a great place to stay when you're tired and need a good place to crash right away. It's perfect for that.

Great hotel with excellent use of space. The breakfast buffet was delicious. Walking distance to…read morethe airport (about 10 minutes) and there are some restaurants and bars on the area as well

We were reserved for one night stay at the end of a very long tour through Europe…read more The hotel is modern in appearance, the staff was warm and welcoming and the room was comfortable. The only thing I didn't like about our room was the glass wall with mini blinds that separated the bathroom from bedroom. Sexy as the idea might have been it is a great disruption to be woken up multiple times during the night when the restroom is being used. When our flight home was cancelled last minute... the hotel staff was very accommodating and let us stay in the same room as well as assisted to reschedule our transportation to the airport the following day. I'd stay here again as the hotel was centrally located, the staff was great, the room was nice, and morning breakfast as outstanding!

I had to call in a grievance. Upon checking-in I reserved 2 rooms. I even pre-checked in on the…read moreBonvoy app. But, when we got there the other room wasn't ready and an associate named Beatrice said it will be about a 10 minute wait. One hour later I had to inquire again. Finally the manager stepped up and explained there was a maintenance issue on the connecting room and moved us to a new room instead. The associate never made eye contact with me after her "10 minute promise" on the wait time. Then, my room key was not working. I went downstairs and asked for a new key. The associate Francesca literally just handed me a key without asking for my identification. So unsafe! So I mentioned this to Beatrice right after and her explanation was "If we know the guest, we will issue the key without any identification. BUT, it told her Francesca never met me. She could have just reissued the key to any stranger not registered to the room. Beatrice took my complaint down and scribbled away. No follow up was done. I went ahead and reported this to the Marriott Customer Service and they provided me a case #. Apparently, the property was to get back to me in 24 hours. No follow up 10 days later. Apparently the case was closed without any follow up. They have re-opened the case and now they have 3 business days to get back to me. Disappointed with the customer service.