We were reserved for one night stay at the end of a very long tour through Europe. The hotel is modern in appearance, the staff was warm and welcoming and the room was comfortable. The only thing I didn't like about our room was the glass wall with mini blinds that separated the bathroom from bedroom. Sexy as the idea might have been it is a great disruption to be woken up multiple times during the night when the restroom is being used. When our flight home was cancelled last minute... the hotel staff was very accommodating and let us stay in the same room as well as assisted to reschedule our transportation to the airport the following day. I'd stay here again as the hotel was centrally located, the staff was great, the room was nice, and morning breakfast as outstanding! read more

Sheraton Porto Hotel & Spa - Art - Hotels Near Me - Porto, 13

I had to call in a grievance. Upon checking-in I reserved 2 rooms. I even pre-checked in on the Bonvoy app. But, when we got there the other room wasn't ready and an associate named Beatrice said it will be about a 10 minute wait. One hour later I had to inquire again. Finally the manager stepped up and explained there was a maintenance issue on the connecting room and moved us to a new room instead. The associate never made eye contact with me after her "10 minute promise" on the wait time. Then, my room key was not working. I went downstairs and asked for a new key. The associate Francesca literally just handed me a key without asking for my identification. So unsafe! So I mentioned this to Beatrice right after and her explanation was "If we know the guest, we will issue the key without any identification. BUT, it told her Francesca never met me. She could have just reissued the key to any stranger not registered to the room. Beatrice took my complaint down and scribbled away. No follow up was done. I went ahead and reported this to the Marriott Customer Service and they provided me a case #. Apparently, the property was to get back to me in 24 hours. No follow up 10 days later. Apparently the case was closed without any follow up. They have re-opened the case and now they have 3 business days to get back to me. Disappointed with the customer service. read more

Sheraton Porto Hotel & Spa - Lobby - Hotels Near Me - Porto, 13

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Nice spa! The saunas have different themes and the jacuzzis were also varied. Prices were reasonable for people already staying at the Sheraton. read more

The Sheraton feels more like a hotel designed for business travelers except that it has a wonderful large spa. Then there is a fantastic breakfast spread the hotel offers to "elites" which is impressive and reminiscent of days long gone. The lounge is relatively small but there is a rooftop view. If you are a tourist you will need to taxi about everywhere. The hotel will say there is subway stop within ten minutes but that is only for a marathon runner for the rest expect 25 minutes. Service was impeccable. Overall, a pleasant experience. read more

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One star is generous. The lounge is non-existent at the time being. Upon arrival, I approached Francesca at the Elite Members desk and was met with a hostile attitude from her. The New Yorker bar had decent food, but apart from that..not a great experience. The cost of spa and pool access is $20 per person for 24 hours. I will spend my time elsewhere if I return to Porto. read more

We recently spent several days in Porto where we stayed at the Sheraton Porto. The hotel is conveniently located near two metro stops and within walking distance of the Casa da Musica. It's set back from the main street so you don't hear traffic. The rooms are large and nicely appointed. The staff is outstanding. They really went out of their way to make our stay pleasant with helpful suggestions and even the loan of an umbrella. This is a perfect place to stay in Porto. read more

We stayed here for 1 night and stayed on the 6th floor, using points. It was a pleasant stay for our short visit to Porto, but helped us to rest up and it was a convenient location to get to Foz for dinner, and then back to Campanha for the train back to Lisbon. They have an indoor heated pool, which we did not get to enjoy but maybe others will get a chance! There was no view from our hotel room, as they indicated the hotel is basically surrounded by other buildings, which is accurate. There was a huge textile convention going on at the same time as our visit, so the hotel was super busy. read more

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Good overall experience, very surprised with lack of speed in happy hour service for club members at the hotel. Rooms were clean, pool/spa experience was nice outside of having to pay 18 euros a person to enter and use it for 24 hours or so. Outside of those, still would recommend passed on cost and ease of access across the city of Porto. read more

This was such a great choice! I wanted to use my Marriot points, and choose the Sheraton over the Marriott because the reviews were better. So glad I did. it was a great location, a quick Uber ride to anywhere we went. The Spa was nice, unfortunately with 4 of us looking for services, it was hard to coordinate and I could not get my facial. The breakfast was more than enough for us, and being on the Club level was wonderful for a snack and wine all day. I would recommend staying here when in the beautiful city of Porto. read more

To start, the staff was condescending, insulting, and neglectful of my issue. Including General Managers, Andre Costa, and Joanna Almeida, and the Director of Facilities, Wiltha. My problem ultimately never got resolved and the property never got returned. Unfortunately, I was a bit angered by the hotel staff's inefficiency in handling my property going missing from my hotel room. I contacted Marriot Bonvoy as I could not get a hold of the Sheraton staff by phone once I departed from the hotel location. I am deeply hurt that your General Manager was condescendingly dismissing my issue and requested I take care of it myself - as if I caused the issue. I only came back to my room and notice an item of mine was missing. I don't think any hotel would want a note of "stolen property" on their record. Ultimately, I was very flustered by this and could not work as I intended while here in Porto. I feel that this may be something of how they see me in comparison to other guests, but I am shocked that a five-star hotel could not provide five-star service on its own. They told me to recover the item they took from my room, which was no fault of y own. They were neglectful that their guest are there to work and they hindered my ability to work. read more

One star is generous. Keys Do Not work Not in the elevator even after changing them numerous times . read more

As a elite member I was treated rude and hostil. The girl at check in did everything to make it difficult for us. Disliked foreigners I think read more

Excellent stay at the Sheraton Porto. The hotel was very clean, modern; excellent staff and customer service. The spa is VERY nice as was the daily breakfast. The New York bar is very swanky. Great hotel for traveling, solo, couples or family trip read more

3.5 stars A sparkling and relatively new property that makes a very good first impression when you walk into the soaring, modern, and spacious lobby. Equally impressive is the Sheraton Porto's spa, a very large space with a great indoor pool and an amazing 'vitality pool', essentially a huge hydrotherapy pool that you could easily spend hours in. The staff in the lounge is incredibly helpful and friendly, making sure that your time in the spa is as relaxing as possible. As for the rest of our experience, I'd say that our stay was marked by contradictions, with the focus of this hotel really being on the public areas. The beautiful and inviting lobby stood in stark contrast to the efficient yet sterile reception we received at the front desk, with no real SPG recognition other than asking me to sign a form to have 250 bonus points credited to my account; check-out was equally impersonal. The rooms were comfortable and felt quite spacious due to their floor-to-ceiling windows but weren't quite as well-maintained as the public areas, with many of the finishes in the room scratched up and a not very sturdy plastic floor in the shower that would flex underfoot. I was also struck by the thermostat not actually having temperature markings and that there were no USB outlets in the room, something every modern hotel should have. (Don't forget your adapters!) I do have to say that I did like the glass wall between the main part of the room and the bathroom, giving the room a larger feel, and the embedded vertical blind that could be adjusted electronically for privacy. The beds are rock hard - but, after long days of travel and sightseeing, you'll still get an okay night's sleep. Our rooms came with club lounge access, but the lounge is on the smallish side and not particularly comfortable, with offerings that are similar to any club lounge in the US - surprising, since international hotel lounges tend to be better in general. I'd advise against paying for the upgrade. Breakfast was included in either the lounge or the restaurant - skip the lounge and go downstairs to the hotel's very comfortable restaurant where there's much more of a selection and the ability to get omelets made to order. The staff in the restaurant is eager to please, as are the staff at the New Yorker Bar, who serve up cocktails with a smile. Others have commented on the distance of the hotel from the center of historic Porto, but we really didn't find that to be a problem. Uber fares are quite inexpensive here and we were able to get to Liberdade Square for about €4 and to Gaia for about €6 - less expensive than the Metro if there's more than two people traveling (and much more convenient). You also get to explore Avenida Boavista which is a short walk from the hotel, with some good shopping and dining options. It's also only about a 10-12 minute drive to the airport, almost all highway. So, a mixed bag, with some things done quite well and others not so much, but the Sheraton Porto is still a decent option, especially given that you shouldn't be spending that much time in your room anyway - if you're at the hotel, head for the spa, and otherwise, head out and enjoy one of Europe's most beautiful and picturesque cities! read more

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Pristine and bright hotel that seems relatively new and quite big too. The spacious lobby with glass elevators and windows all around gives a nice first impression. The bar at the end of the corridor is a completely different ambiance with a warm and felt feeling. The room was also spacious. I was not a fan of the bed as they were quite hard but overall this is a great hotel. The experience couldn't be better as we did meet the president in the lobby on our way back from dinner. He took the time to talk to us and was extremely friendly. I mean, it couldn't get better than this :) read more

Disappointed in Sheraton Porto, at least it was a quiet suite to sleep in but the bed was lumpy. Club Lounge food is lacking in variety (lots of stale carbs bread), lacking in quality (no fresh pastries, no fresh fruits, no premium nuts mix, no chips, no yogurts, no petit fours, no smoked salmon, no cooked beans) the scrambled eggs are horrible, the coffee is plain awful, not enough clean coffee cups, the tea selection is poor, the downstairs breakfast staff reuse dirty serving spoons, the main breakfast servers (more than one) forget to bring drinks on several occasions, chairs are worn bare dirty stains everywhere, dirty plates, dirty stains on glasses and avoid cold foods for I vomited all day after having tried the cold food (fruit salads greens) from the breakfast. There is no gluten free vegan breakfast choices except for fruit & salad; I was sick all day in Porto. read more

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Yesterday, I was foolish enough to leave my cellphone in a taxi. The were all over that despite my having no other information other than where we were picked up and when we arrived back to the hotel. HUGE Thanks to them I got my phone back in less than 1/2 hour! Bless them all. read more

Excellent service at this hotel. Great concierge lounge with an outdoor deck with a nice view of the city and free bingo verde! My new favorite semi sparkling wine. Room was as expected read more

After flying all night from the US, we drove three and a half hours to Porto and arrived at 10:00, our reservation was for 3:00pm, we were told that they would notify us as soon as the room was ready( we reserved a club level room) we were given passes to the spa/ gym to relax, which we tried using, unfortunately there was a group of 10 women carrying on all over the place and you could hear on the whole floor, so we left the spa and checked with the front desk again and we were told the hotel was full , by this time we asked to be downgraded to a cheaper room and that we would pay, they offered us access to the club level lounge, which was nice, sat and waited two hours, came back at 1:30, no room , meanwhile people were checking in , so I decided to write to Cristina Cabral( management) hoping to get help and two days later, we never heard from her,that is why I decided to write a review. No staying here again. People were checking in all day as we sat around for 5 hours waiting for our room. Finally at 3:15 we were checked in( we had to approach the front desk again, we were never notified. Very bad way to conduct business. The front desk kept on telling us they would notify us and never did and management never responded 72 hours later, never heard from her. read more

I am a Premium Marriott member. I can not recommend this hotel. I upgraded to a suite using my points and I wish I would have saved them. First the room was okay. Living dining and desk in one room and king size bed hard as a rock with two closets but not enough hangers. I had to reprogram my key three times they said it was because it was too close to cellphone. Really? The staff should take a course in hospitality. 95% of the employees I came in contact with were curt. Not what I have normally experienced with Marriott. The club lounge is way way below par. Food is not tasty. The evening foods are pathetic compared to other lounges. The coffee maker in the room did not work. I asked for repair via ap and still not working. If you respond to environmental clean room they don't even come in at all. It should be more transparent. I thought it was not linens and toiletries. I love Marriott and will continue staying with the brand but I had to share my experience here in Porto read more

This review is specifically for the New Yorker bar. Service is slow generally and nearly non existent when you try to take advantage of a nice evening outside. As far as I can tell the waiter waits at the bar for every order to be finished. If the terrible DJ is there or If there's a football game on don't even bother. read more

First off...bravo on the management and human resources! Exceptional service. Well trained on hirings. First class treatment! Room was large...wasn't a big fan of the bed but apparently, it was Sheraton "approved". They did bring a soft topper that made it more like an American bed. So, if your sleep or bed isn't satisfactory...let the front desk now....they'll bring the topper pronto. The location is far from the center but close to various places for food and such. Pingo Doce is a nice little supermarket. The gym had the basics and it was nice to have a pool and sauna. Breakfasts were great! Management? Please replace the coffee beans...in the lounge and the breakfast area. I'm sorry but that coffee was bad! Get the Delta brand. Lounge was ok, but was really minimal. Would come back again! Thank you. read more

Loved this hotel. Great staff. Great good. Nice location for a conference. Was there in may 2018 for an international congress. Enjoyed myself. read more

Superb place to stay. Beautiful spa, modern airy interior, nice gardens outside to sit and enjoy a beer. Four stars, not five, because it is a 15 mins drive downtown. Otherwise no complaints! read more

Very nice property. Newly renovated with a clean modern decor. The morning breakfast is respectable and if you have access to the executive lounge they have that service as well. The one down side of this property is the location. If you are in porto for business than no issue. It if you are a tourist, the property is a couple of miles from the main tourist attractions. You will end up taking a car into town. The train station is about 10-15 minute walk from the hotel so not the most convenient if you have lots of luggage. read more

Rooms are ok but overpriced. The restaurant is terrible and should be avoided at all costs...slow...cannot even do a simple breakfast properly, like cooking bacon. We picked it because it was near the highway and we wanted to avoid traffic. Big mistake. read more

I stayed at this hotel twice, 2nd time was early this week. I like the design of this hotel which is contemporary. Overall it is clean and organized. The staff are friendly and helpful. Their breakfast buffet has plenty of choices. read more