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    Hotel Stratford

    3.3 (221 reviews)
    ModerateHotels
    Open Open 24 hours

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    Union Square
    JJ G.

    One of the cheapest hotels in SF without much compromises. Staff is helpful and nice, rooms are typically very small and got no AC. Room gets quite hot but has a fan on the ceiling. Parking is available at Union Square and cable car stations are right in front of it.

    Hotel is nice and clean, with that being said, the amenities are non-existent. Called front desk to ask for something for my room, never got an answer. House keeping arrives at 8 "they" make the coffee, don't expect anything before then. I stayed for 3 nights. Firsts morning went down to get coffee around 6;45, coffee was luke warm, I was not gonna complain about warm coffee but thought it was odd that coffee was warm so early in the morning (now I realize it was From the night before) and no creamer, asked front desk if I could get some creamer, front said wouldn't be ready until after 8. Okaaayy? Second morning went down 8:10-no coffee said it be about 10 mins. Okay sat down waited for another 15 house keeping girl rushing in with a grocery bag, full of oranges (only fruit they offer) and a big carton of creamer. Left, came back with a cart of coffee, and began refilling stir sticks, and coffee station necessities. Okay we're good Third and final morning came down 8:10, no coffee, front desk said be ready at 8:45?? Irritated I went across the street to Starbucks, came back 10 mins later 8:20 Coffee was there, so frustrating! I'm sorry I wake up around 6, who drinks Coffee at 8:45? Sounding like a Karen and realize my post is all about Coffee lol but this is the ONE thing they "offer" like the "one job" you gotta do but NO! even cheap hotels know to have a coffee station available. Coffee drinkers know how I'm feeling rn. How hard is it for front desk to make coffee? If housekeeping arrives at 8 and then still has to make coffee, refill station, clean station etc? Front desk does absolutely nothing, there's 3 iPad stations for you to do your own check in, all they do is give you the room key. Also, no parking, had to pay $45 a day to park in Union Square Parking adding up to almost $150 Just to park. Stayed 3 nights. Would never stay here again.

    Hair in Shower

    I'm gonna start this by saying the only Pluses is convenience of location and the fact that some of their rooms offer in-wall AC. I was here with co-workers for the Figma Convention at Moscone South (about a 10 minute walk from Stratford). I will also preface this with the fact that they are clearly renovating/updating right now, but some of this stuff is still inexcusable IMO. Cons: 1. My company does our reservations through SAP Concur, where we get special rates - however, upon arriving they claimed I had made my reservation directly through their website even after I showed them the reservation from Concur. They were supposed to have charged the full stay already, but they had only charged a reservation fee and told me I owed them the full amount upon check-in. It was just a massive pain as our manager had to come to the front desk with our company card and essentially redo all the payments. Seeing reviews where other people have claimed they were double charged, this was a little concerning. 2. Nothing in the rooms makes sense. I was put in a handicap room for some reason - even though I never requested it - and the shower stall had no curtain, glass, or water block on the floor, so showering would soak the bathroom floor. I ended up having to use one of my 2 towels as a water barrier. The extra roll of toilet paper and towels are up on a shelf in the bedroom, not even in the bathroom. I would also like to mention that there is NO housekeeping unless you want to pay an extra $50 - they claim they include housekeeping for reservations made through their website, however even though they claimed my reservation was made through their site, I got no housekeeping anyways. 3. To further explore the housekeeping thing.... The amount of hair I found in my room throughout my stay was gross. Like long, dark hair in my bed and in the shower. And for the record, my head is basically buzzed. Housekeeping is really lacking here and they obviously don't clean thoroughly between tenants. Pictures are attached. 4. Handicap Room, and yet you get a toilet that has a handicap bar directly built behind it that prevents the toilet seat from staying up. I cannot make this up - you have to HOLD the seat up as you sit down or else it just closes on you. And then when you're sitting there, it closes on your back. I've never seen such a stupid design in a hotel, much less a room that's supposed to make these things easier for people ? All in all... a wild ass experience. I was only here for 3 nights and yet I can say with my whole chest I will never be back here if I travel to San Fran again

    Six hours to get toilet paper
    Timo R.

    We go to San Francisco every Thanksgiving and we try a new hotel each year, this time it was Hotel Stratford. The hotel is in the heart of Union Square and has access to public transportation, etc. The hotel is modern and is basically a self check in with the IPads in the lobby. The room itself was small but clean and modern. The bed was comfortable. This hotel also has no daily cleaning service but fresh towels and toilet paper are available upon request for no extra charge. Now to the less pleasant things, a lot of reviews complain about the elevator which is also our complaint. The elevator worked 1 day out of the 4 days we stayed there. So walking from the 6th floor every day was quite annoying. When we requested toilet paper and it took almost 6 hours to receive it. I also had to text multiple reminders. The restrooms have a sliding door instead of a regular closing door, so if you hate listening to bathroom activities, you better turn on the TV because you can hear everything. The staff was pretty standard.

    Remodeled
    Melissa S.

    We have stayed here the last 3 years, the week prior to Christmas. $95 a night is a steal. This time we requested one of the remodeled rooms. Out of the elevator you can see they are in the middle of painting. When you enter our hall the painting is complete. We are greeted with wood floors, new fixtures, a clean and fresh smell, new shower and toilet, shelving and desk. All at the same low price. Breakfast is still included. There is still no fridge, knowing ahead, we brought our cooler. We booked 3 hotels and canceled them to stay here and we are thrilled to be here.

    Stayed at Stratford over the weekend. Great staff, very friendly and helpful. The room itself was rather small with moth no view but it fit my needs so that wasn't an issue. What was an issue was the (black?) mold growing throughout the bathroom and above the headboards. Unfortunately didn't notice it til the morning. Don't know if I'll be staying back at this hotel based off that. Could've been an isolated event but who knows.

    King room
    Ale P.

    Best hotel in San Francisco. Amazing attention to detail. The most comfortable bed in the world (want one for home). Located in the heart of SF and the cable car is just a few steps away.

    Front of the hotel

    Recently traveled to SF for vacation and loved our stay here! Our room was comfortable, the staff was great, and the location is perfect; we were able to get everywhere we wanted in the city within minutes. Definitely recommend.

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    Just a pretty basic hotel. Lots of stuff around it on a lovely street, but the hotel itself is nothing special. The bed sink in the middle

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    Review Highlights - Hotel Stratford

    It's super close to BART, Muni stations, all the cool shopping areas, and not too far from the Ferry building.

    Mentioned in 22 reviews

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    Omni San Francisco Hotel - Entrance

    Omni San Francisco Hotel

    (802 reviews)

    $$$

    Financial District

    This hotel has charm, older but still nice. I liked that it…read morewas walkable to China town, north Beach, and Ghirardelli. The hotel has two restaurants, one for breakfast and one for bar and dinner. But there are so many good restaurants nearby as well. Convenient. I checked in late in the evening during a holiday weekend, and it was busy. The front lobby had two people checking in guests. When it was my turn at the counter, we were checked in pretty quickly and given a run down of the layout and weekend activities. Fresh water is provided right by the elevators so you can fill water bottles before heading to your rooms. And in the morning, hot coffee is provided right before you head out for the day. Pretty thoughtful. My stay was two nights, and the first night the street music and sounds came thru loud and clear. But the second night, it was quiet outside. So it's unpredictable if my stay would be relaxing or nerve racking. The room for 3 was a good size with a large bathroom, large windows of street view, and sizable writing desk, and arm chair. I got to use the gym once and it had all the general equipment and fairly large room. Upon check out, we received the kid welcome gift which was supposed to be at check in, but check in was chaotic so it was better late than never. And the staff were all very nice and friendly during our stay. We would come back to this location if we get the chance again.

    I've stayed at this hotel multiple times. Always enjoyed the location, staff, and amenities. I…read morebooked through Priceline to stay again this weekend. Unfortunately, my dog had to have an emergency surgery that prevented me from being able to use my room. I called the hotel then Priceline then the hotel then Priceline. Back and forth trying to see if I could simply reschedule for a couple weeks out while paying the additional amount. The Omni refused. No reschedule. No refund. The ~$200, when I called well in advance of check in, was worth more to them than the customer. I've spoken to them employees at the hotel who expressed dissatisfaction with the management; I can see why. In a moment of distress for my family, the GM personally declined the refund. I learned a valuable lesson about booking non-refundable and will be looking for a new hotel.

    Hyatt Place San Francisco / Downtown - Health Club

    Hyatt Place San Francisco / Downtown

    (145 reviews)

    $$$

    South Beach

    This is my hotel home away from home. I've been staying here 5 to 6 weeks out of the year over the…read morepast 3 plus years. One of the most special things about this hotel is that The Staff! They are always so friendly and accommodating. And It has been the same staff over the 3 years. I see the same friendly, familiar faces when I arrive and they greet me by name. They always remember that I love to have a tea kettle for my evening hot tea, So they have it sent to my room as soon as I arrive. I always get a king room and I've stayed on so many floors, The rooms are consistently clean and well maintained. I've never had a bad room experience in all of my stays. That has a lot to do with the amazing housekeeping crew. They come in daily to refresh and reset the room, So when I come in, the bed is made, the bathroom is refreshed everything is in place and reset. Not once have I ever had to ask for anything to be sent up to my room. It's all already taken care of. And let's talk about the breakfast setup! Because this is one of the best hotel breakfast I've ever had in my life. There's a hot bar with bacon, sausage and potatoes and eggs and it rotates daily. There's a yogurt bar with fresh fruit and even hard boiled eggs, there's always oatmeal with toppings. There's a center island filled with all of the carbs you can think of even tortillas. The bananas are always just ripe and that's rare. And there are two coffee stations one by the breakfast area and one by the front entry. I love the coffee! I really like the walkability of this hotel too! It's only a block from my office and very close to Oracle stadium as well as being close to the embarcadero walkway. I cannot say enough great things about this hotel and the crew. I love staying here and will always highly recommend this location. Tell them that I sent you! I want to say kudos to the leadership team because whatever you're doing, It's working and it should be duplicated in other hotels. See y'all next month!

    Absolutely awful hotel. Everything feels dingy and cheap. I've stayed in dozens of hotels in SF and…read morethis is the worst value I've ever gotten for my money. Air conditioning doesn't work. Rooms can't go below 75 degrees, and if you ask them to fix it they'll twiddle with the buttons and tell you to check back in 30 minutes and it will still be 75 degrees. After hours of struggling in my extremely hot room (which cost $850, btw), I booked another hotel and requested a refund and the manager refused. (the rest of the staff was very nice, fwiw) This place is very low integrity. They don't care about the quality of the rooms or service, just how much they can exploit you for on the way out. Do not stay here under any circumstances.

    Hayes Valley Inn

    Hayes Valley Inn

    (205 reviews)

    $

    Hayes Valley

    In a great location, clean, and easy to access. The front door uses a passcode, and you'll need an…read moreapp to unlock your room. There have been a few times when the app didn't work, but the concierge was very helpful in getting us in quickly. The rooms can be a bit chilly, though that's pretty common in San Francisco since many places don't have strong heating or air conditioning.

    Absolutely horrible experience--please note that staying here comes with hidden costs!…read more I was looking forward to staying here because of the location and cheap price; $80/night in SF over the weekend is definitely a hard find. However, from the very beginning to end ranged from confusion, annoyance, to plain nightmare. The check in process was confusing and and cumbersome. I was given no check in information, and there was no front desk. The intercom at the front door did not even work, and I had to call their actual "front desk" who apparently said they did not have my information on file and made me go through these annoying steps just to find my hotel room key in a lock box. The most frustrating and nightmarish experience came the next day when I lost the hotel room key (a physical key). I called the "front desk" several times but received no answer then finally got one after about 10 minutes. When I told the man at the "front desk," he told that he would have to speak to the housekeeper. After waiting for another 10 minutes, he informed me that I would be getting fined $200 for the lost room key, which is plain ridiculous, since they didn't have a replacement key (other than the housekeeper's key). I understand a $25 or $50 fee for a lost key but $200 for a freaking key???! After waiting for about 40 minutes total, he finally walked over with my replacement key and begged me not to lose it since that would mean the housekeeper can't even get in (how laughable). What's worse was that the other guests were able to use their phone or a passcode to get in since all the room had e-locks. When I asked the man at the "front desk" why I needed a physical key, he said that not all of the e-locks were working--including the one for my room. What a load BS. A horribly dingy hotel that can't even get its most basic sh*t together. Stay at this incompetently run hotel at your own risk or better yet find much better options.

    The St. Regis San Francisco

    The St. Regis San Francisco

    (540 reviews)

    $$$$

    SoMa, Financial District

    My wife and I chose The St. Regis San Francisco to celebrate my birthday, and we had a wonderful…read moreexperience from start to finish. We were pleasantly surprised with a complimentary upgrade to the Astor Suite, and the butler service made the stay feel even more special. Robson Boscarioli welcomed us to the suite, gave us a thoughtful introduction to its features, and arranged complimentary pressing. Later that evening, butler Arjun Saud surprised us with macarons, fresh fruit, and a personalized birthday message waiting in our room. One of our favorite touches was returning from dinner to find the room beautifully prepared for the evening. The turndown service, relaxing music, and pillow spray created such a welcoming atmosphere. I'd also like to thank Chief Concierge Daniel Rey, whose communication before our arrival helped make the celebration feel special from the very beginning. The hotel is beautiful, but what really stood out was the hospitality. Every interaction, from the concierge team and butlers to the front desk staff, felt warm, genuine, and attentive. Thank you to everyone at The St. Regis San Francisco for helping make my birthday celebration so memorable. We truly appreciated all of the thoughtful touches and look forward to returning.

    The service (minus the food/catering/restaurant) is great. The only thing that annoyed me during my…read morestay was how long the food/restaurant takes to be served here. It took almost 1.5 hours for room service to get to my room on a Friday night. Same for breakfast the next two days...20 minute wait to be seated, 15 minute wait to get order taken, and a 20 minute wait for food to be served. It gets boring quick having to wait so long. I was considering lowering my rating to 3 starts because of this. Other than that, the facilities are nice and the rooms are modern. The location is also convenient and walkable to most things on Market Street.

    Four Seasons Hotel San Francisco at Embarcadero - Restaurant at the lobby

    Four Seasons Hotel San Francisco at Embarcadero

    (46 reviews)

    Financial District

    Impeccable. Truly impeccable at every turn. Attention to detail knows no bounds at this Four…read moreSeasons property. Not sure who the GM is, but they need to take a bow for creating and maintaining a culture of pride and excellence. The staff is happy to be here and it shows in every small detail. The staff made an ordinary stay an extraordinary guest experience. If you are trying to determine where to stay in SFO, look no further!

    I have a problem with this being a Four Seasons, because it's really not that type of experience…read moreand I wouldn't think they would just throw their brand around. The hotel used to be quite a few other properties, so while they may have decorated it, it's not the luxurious experience we've had at other hotels. The views are to die for, we had a room that spanned windows from Golden Gate to Bay Bridge, it was amazing being on the 45th floor and seeing the night sky and morning sunrise. The property doesn't really have a real lobby, spa, and the restaurant is average, as in the quality of the food was just not top notch, and they have access to the best ingredients. They only have two elevators and are quite slow, at a busy time this can be quite annoying. The room itself was small, no real furniture, would have been nice to have a sofa and table with two chairs. There was no dresser. The bathroom was great for one, but small for two. The shower didn't have a bench, no his or her's sinks. The bed when we got into it was super soft and not supportive, when we called they did something really odd and put a board on the mattress and then a topper. I guess they have a guest that asks for this. Why didn't the service people know they have a firm version of the mattress topper they could have switched for us. We didn't have the best sleep. Again, usually the Four Seasons beds are amazing. While this property doesn't charge regular Four Seasons prices, it also doesn't deliver the experience and it would be a shame if the brand started doing this.

    JW Marriott San Francisco Union Square - Our downtown San Francisco hotel is ideally located near Union Square, Market Street, and Moscone Convention Center.

    JW Marriott San Francisco Union Square

    (536 reviews)

    $$$

    Union Square, Lower Nob Hill

    For those used to staying at JW Marriotts or similar level of luxury or higher, this property will…read morelikely feel underwhelming to you. Those that a hotel of this level is an infrequent splurge, or stay here with tempered expectations, may find it satisfying depending on the rate/perks you got. We paid a little over $300 a night including all fees/taxes but as AMEX Platinum members got extra credit and perks so our total credits/perks were worth about $300 total for the two nights including an $80/day breakfast credit. So it was about like staying for $150/night with no credits/perks. Given location/amenities, I think up to around $200/night would be a fair discount rate (as of Summer 2026) Location: is good for tourists and the area in general feels safe and clean as the city has cleaned this area up a bit from previous years. Parking: $94 a day for valet (no self park.) Yep, welcome to Downtown San Francisco. You could valet park in the small garage across the street for $32 but no in/out privileges. Lobby/Check-in: It's an atrium style hotel with lobby on the 3rd floor. Check-in was easy. Lobby is nice with a bar and lots of seating with a whole other seating area to the side and behind the bar. They have their climate control too cold though in the Lobby. Dining: There's only one restaurant at lobby level with just a view of the building next door. Prices are very high but short of outrageous considering you are in a JW in the middle of San Francisco. We thought it would be hard for 2 people to use the $80 credit for breakfast. Not so when average breakfast entrees are in the $33-$38 range. We also ate dinner in the restaurant. The food for both breakfast and dinner was excellent. Not Michelin Star level of course, and overpriced, but actually pretty quite good for a hotel restaurant. Note there is a setup for a Buffet Breakfast (were told it is $52/person when open) but they didn't run it on Saturday or Sunday so there was a bit of a wait to get a seat in the restaurant for breakfast. Rooms: Rooms are decent size and well-furnished in good condition but although they don't feel outdated, they feel a little 'tired around the edges' so to speak. If you want that freshly renovated feel, you won't get it here. Bathroom size is going to vary as our large corner room with a sitting area with table had a very small bathroom and our neighbors had a smaller room but with a decent size bathroom. Street noise was minimal on the 12th floor but if you are sensitive to the noise, I wouldn't go any lower than floor 10. Views will vary but likely will be of the side of another building through what I call 'prison windows' which is a smaller than average window opening inset within a concrete looking surround. Bed was comfortable, mattress was good but felt slightly stiff/tired as though it was probably getting near then end of its lifespan but still quite comfortable. Linens very good. So overall good beds but nothing to write home about. I had read the reviews and although I typically stay in this level of a hotel I had tempered my expectations and so the stay was satisfying and served its purpose with no unpleasant surprises. If you want to be less prone to having an overcharged feeling: a) Use valet across the street or SpotHero app to find cheaper in/out parking nearby (if you have a car) and b) don't bother eating/drinking in the hotel -- go elsewhere to non-hotel restaurants to eat and drink.

    JW Marriott Doorman…read more- Essu, he was so fast at helping me out to get in the door and guided how to get the room. Getting my clients ready for there son's wedding day. Makeup and Hair Design What a beautiful couple. The deco of the hotel was so beautifully decorated with art. So relaxing in the waiting area too. Expecially me being there so early at 5.30am. Inside my client room had such an amazing view too. A must stay hotel.

    Hotel Stratford - hotels - Updated August 2026

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