The style of the place is really fun and colorful. The room was clean, we had a good experience with housekeeping. We did not find the location problematic and we came with kids. I think the strengths are with the bigger vision and the vibe but there could be a little bit more attention to detail to make it a truly fabulous experience. A few things: providing glasses in the rooms, laundry bags, over toilet paper, having guest laundry. Let guests know when there are going to be super loud private parties that might inhibit the use of the pool. But overall we enjoyed our stay. read more

Really wa t to support a woman owned business who tried to do something fun and different...it is really in need of some TLC, looking run down outside, stairs to the upper rooms are filthy and in need of repair. Also had some other issues I tried to get corrected with texting, emailing and phone calls..everyone seemed like they were going to help but never got a response until I finally weeks later got the "manager" who talked at me non Stop and was so rude I hope the owners turn things around! Could be a great place but it isn't now read more

Hotel Zazz is located in the Nob Hill area of Albuquerque. It was opened by Dr. Sharmin Dharas a surgeon turned small business owner. What she created was beautiful. Vibrant colors throughout and gorgeous art work in all the rooms. The spa is also women owned, all the artwork is done by *real* people and the lounge had live music and tea leaf reading. It is very friendly to the queer community. This is the perfect example of how stepping outside the main stream can be magic. All the staff I encountered was awesome and I had no issues with noise considering it's off a fairly busy street. I will be back. read more

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Basic rooms, super cute decor outside. So Instagram worthy! Enjoy the photos on my walk around read more

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We were road-tripping back to Oklahoma and decided to stop in Albuquerque for a night. I booked Hotel Zazz based on its vibrant photos and fun, colorful vibe, which my 10-year-old autistic son was really excited about. Unfortunately, our experience didn't live up to what was promised. Check-in was clunky. It took the staff member three tries to process the incidental and parking fees due to card reader issues. Once we got into our room (Room 123), we noticed several problems right away: a strange white stain on the curtain, brown stains on pillowcases, a used mug with water in it sitting on top of two clean ones, and a sink that didn't drain. My husband ended up pulling out the stopper and removing candies, hair, and buildup just to make the sink usable. Later that night, when I turned on the shower to let it warm up, it nearly flooded the bathroom. Again, my husband had to clean the drain himself. The shower floor had black stains that didn't feel sanitary. We also had issues with the fridge--not only did it not keep anything cold, but the temperature adjuster had been removed entirely. We had to throw away some food we were traveling with as a result. The surrounding area (Nob Hill) felt a little uneasy to walk through at night. While we aren't strangers to urban life or homelessness, we didn't feel very safe walking back after dinner, especially with our son. We also returned to find two police officers on the property, which didn't ease our concerns. Checkout wasn't smooth either. A new staff member tried to refund our parking charge but accidentally charged us again. When we called the next day to fix it, another employee also said they were new and couldn't help. There was no manager available, which added to our frustration. I truly wanted to love this place. I appreciate their mission to employ people from marginalized communities, and I love supporting locally owned businesses. The bartender at Zema Lounge was also a bright spot--friendly and made great mocktails. But overall, the lack of cleanliness, basic functionality, and staff training left a bad impression. For the price, I expected more. read more

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This was the ideal location for a no-car excursion given its proximity to the ART Central Ave. bus line, offering a reasonably quick trip to downtown. Nob Hill has some quirky architecture, several bars and the occasional old-timey Route 66 sign. I forgot to look for the spaceship house. Some skeptics have said this is a "motel not a hotel." I have no problem with that. It looks like some travel sites have it as 3 1/2 stars which isn't accurate. The proprietors are likely fans of spots like Chateau Marmont and the Gansevoort but this is not those places. Yes it's a motel, but one with vivid decor, and more importantly, clean rooms with comfortable beds. I liked the rain shower and the refrigerator was in good shape, helpful for stockpiling snacks from the La Montanita Food Co-Op. The speakeasy had far more sense of place than the usual hotel bar. Geography notes: don't believe all the dystopian Reddit warnings about ABQ but keep in mind Nob Hill isn't West Hollywood, at least at night. The convenient and free (!) bus (reviewed separately) may not appeal to everyone but it worked well enough. You can walk about 12 minutes to Lomas and take a bus to the mountains. From a safety perspective, I'd opt for Nob Hill over downtown, but I'm just one more Internet rando. read more

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This is the finest, coolest, funnest, most soulful, whimsical hotel West of the Mississippi and is in a very close tie with the Madonna Inn, which is of course, much more sprawling. So, for an Indie-Family-Owned Boutique Hotel, we found it Sooo SO ZAZZY and ZAZZALICIOUS !!! Our room was hip and comfy and safe, the Ice Room was adorable with FREE POPSICLES, there is a secret Speakeasy, a kicking pool and a lovely Vinyl Lounge. The lights at night on the property are twinkling and magical, and the outdoor fun and gamespace is Insta-Perfect. Rock ON! We WILL be BACK!!! read more

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This hotel is the worst hotel I have ever stayed in. False advertisement- horribly dirty- pubic hairs, liquor bottles, nasty trash. I would not put my worst enemy in there. They over charged me- not giving my money back. Such a horrible place. The manager has not even contacted me. Disgusting. read more

Review for Zazz Hotel - Albuquerque, NM (Route 66) 1 out of 5 stars Let me start by saying this review is not meant to offend -- it's written from a place of honesty and constructive criticism. I genuinely hope the owners and management take the time to read this and use the feedback to improve the guest experience. First impressions of Zazz are promising -- the exterior layout around the pool is well-designed, and the overall vibe of the place is artistic and creative. The speakeasy bar was a definite highlight for me -- well done there. That said, there are some basic standards that every hotel, no matter how trendy or boutique, needs to meet -- and cleanliness and professionalism are at the top of that list. Check-in Experience: The check-in process took significantly longer than it should have. I had already paid, but there were delays in processing the security deposit. The front desk attendant appeared to be new and had difficulty getting the card reader to work, trying multiple times. I understand new employees need time to adjust -- but they should be trained and supported so guests don't feel like test subjects. A smoother check-in would've set a much better tone. Room Cleanliness: While the room initially looked nice, several cleanliness issues were hard to overlook: * A cup left out with water in it (next to two new ones) * Hair and what looked like mints left in the sink * Towels and even pillows with visible stains * The shower also didn't feel fully cleaned I don't expect luxury everywhere I go -- but cleanliness is non-negotiable, no matter the price point or aesthetics. Even an older property can feel comfortable and welcoming if it's thoroughly cleaned and well-maintained. Room Functionality: Our fridge didn't stay cold, and the temperature control knob was missing, making it impossible to adjust. Because of this, our ice packs thawed before we left -- a minor detail maybe, but frustrating when traveling. Parking Issues: I was charged for parking at check-in, which I accepted. However, at checkout, the staff said they would refund the parking, yet I was charged a second time instead. Since returning home, I've called twice and spoken to two different people (both new employees), and still haven't received a call back from the manager or owner. It's disappointing that no one has followed up to correct the error. Also -- this is just my opinion -- but charging guests for parking at a hotel they're already staying at feels a bit excessive. The lot should prioritize hotel guests. I understand the area isn't under your control, but your parking policy is. Overall Staff & Management: I encountered at least three new employees -- two on the phone and one checking me out. The first front desk person didn't say she was new, but her inexperience showed. If your team is still learning, they need more support and oversight, not less. Final Thoughts: This place has potential -- cool aesthetic, great layout, and the speakeasy was excellent -- but the basics aren't being handled properly. Right now, it feels more like a party project than a professionally run business. Again, I don't write this out of spite. I write it because I want to see this place succeed. Please take these comments seriously -- not personally -- and use them as fuel to improve. A little more attention to training, communication, and cleanliness would go a long way. I truly hope next time I come through Route 66, Zazz will be the kind of place I'm proud to recommend. read more

Hotel Zazz - The night I stayed with the empty parking lot - Hotels Near Me - Albuquerque, New Mexico

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My wife made a reservation with Hotel Zazz and paid in advance, through Super.com. A few days later, her son was found dead and she was forced to cancel her reservation and travel east for the funeral services. She requested a refund from both the hotel and from Super.com, and both denied her request. read more

Ryan and I had a very fun and pleasant stay at Hotel Zazz. Everyone here so very invested in making the place nice, and is also open to ideas and ways to make the place continue to grow and be such a beaming light for the community. If you want to see more video as well I (not a paid ad) had such a nice experience I decided to share about my experience and made this place part of my who's who wednesdays. Anyways it's so colorful and fun. The bar is unique and we were well taken care of. The cocktails were the way I like them delicious strong and made to perfection! The music was boppin and it was overall a great vibe. The spa was the best one I've ever been to in my life. Incredibly relaxing and the owner of the spa was so sweet kind and helpful in every way. I also think she's very well priced! And you even get a discount when you stay at the hotel! The pool area is so cute it's giving love island vibes in the best way. They really go out of their way to make things special here for you. I also got coffee the next morning here in the bar. When I was here they were just testing this out and the manager of the bar was so cool and I shared some ideas with her and she even took notes! They really love what they do here and it shows. Ps the latte was perfection. I took more video than I did photos but here's a few photos and when it allows me to add video I'll do that too. In the meantime check out my Instagram video on Hotel Zazz! A women owned business continuing to rise - oh and highlighting this is right on Route 66 and I was able to walk to so many places from here and there's a lightrail too if you want to venture out! Highly recommend ! read more

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This little boutique hotel in Albuquerque, NM tries very hard to be contemporary and fashionable, yet it misses the mark from check-in to the rooms themselves. Many other "so called" low rate hotels offer the same amenities in each room, but hotel Zazz charges for parking and the amenities you would expect in any hotel. The check-in process took twenty minutes, at which time I was told there would be a parking charge on their lot. Otherwise I would have to park on the street. Needless to say, the hotel is in an unsavory neighborhood, so I reluctantly paid the fee for added safety. The staff was not hospitable. In fact they were demanding and unhelpful. I was hoping for something special for one night. I was sadly disappointed with the whole experience, and would never stay at Hotel Zazz again. read more

Avoid Hotel ZAZZ at all costs. This place is a complete scam disguised as a hotel. They will nickel-and-dime you with extra charges, then hide behind their policies when you question it. Management is rude, dismissive, and completely unprofessional. The rooms are filthy -- dust everywhere, dirty towels, dead bugs, and AC that barely functions. When these issues are brought up, staff becomes defensive instead of fixing the problem. The location is also terrible. The area feels unsafe, there's constant homeless activity around the property, and they even charge guests to park on-site. For the price they charge, the experience is embarrassing. Save your money, your time, and the headache. There are far better places to stay. read more

I booked this on the faith of reviews. They held sure. For the money, this place exceeded expectations. Attention to detail. I'm a fan of the arts. This place exudes art from every angle with murals, decor, colorful walls and floors. The room was very clean. The beds were very comfortable with lots of pillows and a big purple "prop up and watch tv" pillow. The curtains allow you to black out the light. The tv station default looped a recording from the owners with some context to the art and direction of the property. There are so many details to create joy. They curate the soap, tea, lotion, and more. Surprises for me included the speakeasy and hydration lounge. The only bit I have is the plumbing - the shower backed up in our room. I realize the plumbing is old - so I'll be graceful. That and the door couldn't close easily. Other than that, I recommend this for families, couples, single travelers, and more. read more

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Very disappointing. Many hidden costs...like parking is $12. They also charge for their "hydration room." The deposit (incidentals) is $150 per room. Outrageous! Staff was not helpful or knowledgeable. The office was closed whenever we needed it. Not in a good area. Many homeless and druggies wandering the streets. You can do far better elsewhere. This one is just a colorful and glorified Motel 6. read more

We really enjoyed our stay at the hotel and I'm really disappointed to have to leave a negative review. My husband, kids and I stayed at this hotel. It's obviously older and it isn't the most clean place but the bedding was clean and it was mostly just old. But we really liked the environment and the staff was just so friendly. Our experience was really great. I checked out of the hotel in the next day we got our full incidental back and we didn't give it much thought until three days later we got a charge for $160 with no explanation as to why. It took me several phone calls to finally get a hold of somebody who would look into it. The best explanation I got was it was due to the condition of the room. This left us confused because the only thing we could think of was there were crackers on the floor from our kids. Outside of just needing to be vacuumed there were no damage smoke or missing items. They couldn't tell me any further and offered very little empathy. They just said to try back later when the manager was in to get more information. Still have not received any email with my receipt as to what I was charged for. Normally, when you receive your incidental, your transaction with that hotel is complete. Why it took them three days to charge me, and with no receipt or explanation - we have no idea. All we know is while we had a great time at this hotel, we will not be back since this is kind of shady behavior. read more

Hotel Zazz - Hotels Near Me - Albuquerque, New Mexico

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We stayed at the Zazze Hotel in October 2025 for the Balloon Fiesta! What a unique, artsy and friendly place. Every room has a different theme, the location is fantastic and the staff were incredibly kind and accommodating. We used the spa and were treated like royalty! The Zazz hotel was just so much fun! We would love to stay there again if we ever visit Albuquergue. read more

Zazz Hotel - Not Worth the Hype or the Hassle If you're considering booking at Zazz, think twice. They do not allow cancellations under any circumstance, which is frustrating if you end up regretting your choice (as I did). The property is extremely rundown--it shouldn't even be listed as a hotel. The carpet was filthy, and the entire place felt neglected. On top of that, they charge $12.50 plus tax for parking, and if you don't pay, you're forced to park on the street--which felt completely unsafe. Customer service was mixed. A woman of color at the front desk was incredibly rude and unwelcoming--hard to miss her with her COVID mask pulled up to her eyeballs. On the other hand, a polite young man (also a person of color) wearing a gold chain was the only bright spot in an otherwise disappointing experience. I'm leaving out a lot, but please read the one-star reviews on Yelp--they're accurate. I survived, but barely. Do yourself a favor: pay a little more and stay somewhere that's actually clean and treats guests with basic courtesy. read more

Hotel Zazz should be called a Motel not a hotel. It has seedy written all over it, like rent by the hour seedy. The attached pic is of the dirty moldy air fan / AC in the room, the moment we turned it on we became wheezy... disgusted. I had to ask 3 times to just get 1 toilet roll, and was about to go next door to the gas station to buy one, but the homeless street people made my girl too scared to do so. She was walking by herself out of the hotel and a man in a car tried to shove her in! Definitely not a safe area. No breakfast or restaurant on site. Bathroom sink drain superslow, dirty, no extractor fan, tons of traffic noise, party noise late into the night disturbing sleep. Oh and read the contract carefully - I didn't (my bad) and they never discussed verbally with me that there was a $12/night fee to park and when I brought this up with Sharmin she had the audacity to tell me that her staff had already told her I was a "problem customer" (for asking for toilet roll) and that I was threatening her, by stating the fact that I didn't realize to park included a fee agreement of $12/night. So rude. So ridiculous. Oh and then my girl accidentally left a powerbank plugged in charging on the wall, and they claimed they didn't find it ie they stole it. The pool is super dirty, slimey, gum on furniture, skin felt so gross after but the room showers are also dirty so one couldn't even clean off. Unhomed people stare and gawk in from the street and it's totally gross. There's no breakfast nor tea/coffee and the keurigs in the room haven't been cleaned in, like ever. There's place across the street is ok "Farmacy" for breakfast but it only opens at 8 fyi. Do NOT stay here is my recommendation! read more

Hotel Zazz - Air conditioning system - Hotels Near Me - Albuquerque, New Mexico

We were looking forward to staying here with my friends. I was celebrating my birthday with 3 other friends. But, soon after arrival things began to become more and more irritating. The first was with the deposit amount. I made ONE resevation for 3 rooms. They told me I had to pay a deposit for each room. And their deposit was $150.- per room. TOO MUCH MONEY. I explained that I made one reservation and that I didn't feel it was fair because I was paying for all 3 rooms. My deposit fee was $450.-! They said it was out of their control and blamed booking.com. The next thing was the parking fee. We were told they charged $12. per night to park, because parking was limited and if we wanted to secure a space we needed to reserve one. When we arrived the lot was 1/8th full, so I asked if I had to pay. Just policy was the answer. I was told I could park on the street. But the area is somewhat sketchy, so didn't want to risk it. The next thing was the hidden incidental fee of $10.72. I responded that this fee was not dlsclosed in their booking post and when they told me what it was for, it was things I did not want. But they told me, it's just a fee that is always added to the bill. Trhough the whole discussion the staff, including the manager on duty was And finally, when we got ready to leave I wanted to make sure they in fact returned our deposit to my credit card account. But, there was no one in the office until 8:30. There sign on the door said 24/7 service. We had to move on with our days travel plans so we didn't get a a receipt or satisfaction that my deposit was released back to my account. I was expecting to get a receipt for my reservation and I was told that Booking.com should be sending one. read more

Really cute, quiet motel on historic Rte 66. But in our room (139) the a/c didn't work properly.

Worse ever! Do NOT buy into the photos posted online or the promised vibe of the place! They are staged and totally a misrepresentation of the grounds and rooms. Grounds are nothing like the photos portray. This place is a rundown old motel in a very undesirable neighborhood!!! I would not want to walk around the neighborhood in the day OR the night. As soon as we pulled in, we were dismayed at the look of the place. We wanted to cancel but the front desk clerk, Gabriella said we would lose all of our money. She showed us the room which we weren't happy with but she promised us a price match online from paying $154 to $116. So we stayed that one night rather than lose our money. Old worn rug. Dust literally hanging on wall and headboard was covered with dust we discovered later! I was coughing for three days after!! The luggage rack would not stay together. Shower and curtain was old. Later we found out by Lisa that they would NOT honor that price of $116 which was promised. She would not even listen to me on the phone. Just kept talking over me. Bait and switch!!! Charged us $12 to park even though we were the only car. A few cars came in later. We couldn't wait to check out! Charged $10 for incidentals... total scam of a place! RUN don't WALK from this hotel!!! read more

What a cute hotel. We stayed on night and it was such a cute little hotel. All the added perks like the speak easy and the hydration station added to the fun. Will definitely stay again. read more

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The property is brightened up and fun, but you can only do so much to overcome the fact that it is an old facility with the 1970's style motel doors and windows that face the parking lot. Nightly room price was OK ($110-ish) but cost adds up with the parking fees and the usual state and local "shake down tourist" taxes. But the big downsides are 1) strict no refunds/changes allowed after 48 hours of check-in and 2) essentially non-existent front desk service. I had to check out out early and the poor fellow at the desk could do nothing but point me to an e-mail address that was not monitored. I was promised a call back that never came, and so on. read more

This hotel is like staying in an art installation this is very comfortable. The sThere is a great lounge, the. Only reason I don't give 5 stars is when I asked where a friend might park the ir car for a couple hours while she joined me for a cocktail he curtly suggested street parking. The lounge was cool laid back craft cocktails.overall location, comfort all good. read more

Route 66 travelers beware! I wish I had read the fine print and the multiple bad reviews on Yelp before booking a room here. I arrived on Fri tired from a long Route 66 road trip and learned that they had no parking available at this restored "motor" lodge. A new experience for me on the route. I was not comfortable parking my car on the street (esp since it was a late model car and the neighborhood looked a bit sketchy). I admit that I had failed to read their warnings about parking in advance, but was surprised that I received no response to my multiple emails courteously requesting consideration for my circumstances. I guess they are happy just keeping the $290 dollars they charged me knowing I am past their cancellation date. Formal policy over customer service or consideration. I have stayed at many restored motor courts along Route 66 and have found other owners and managers to be uniformly responsive and considerate to customers. Having now read about others' bad experiences here I am actually relieved that I cut my losses and stayed elsewhere where my business was appreciated. Life is too short. Caveat emptor on this place. read more

Holy smokes! We could not have found a better place to stay than Hotel Zazz. This mother/daughter-owned hotel is an absolute gem. If you're thinking of staying here - stop thinking and just book it already! The hotel looks like, and probably is, a converted motel from the 50's/60's but boy oh boy did they do an amazing job of upgrading it. Exterior-wise - they did such an amazing job of modernizing the property with bright colors, plenty of seating, and very instagramable spots. The pool has an outdoor projector with plenty of seating plus towels! We came during the week so we weren't able to enjoy the nightlife as much but the sign out front said that it was $20/day to access the pool as an individual who wasn't a guest. So cool! The room was very cozy with all of the amenities including a robe and slippers, rain shower, toiletries, fridge, etc. Definitely a great place to rest at the end of a long day. The location is perfect. It's right next to a gas station in case you need to grab some soda, beer, snacks, etc. It is also within walking distance of SO MANY THINGS! Restaurants, entertainment, etc. You can either walk there or literally go outside and take the free bus and go downtown or wherever your heart desires. Okay, now let me get to the good part... THE SPEAKEASY! All you have to do is tap the 'golden banana' 3x and poof! a secret door opens up and you're in libation heaven! The bartender was super friendly, the drinks were delicious, the space was amazing, they have games and a large tv in the back room. Plus, like the pool, you don't even have to be staying there to access the amenities. It's a true gem. 2 last things: 1) We met a couple from Texas who say they ALWAYS stay there when they are in town (very good sign) and 2) The 'hydration room' is wild. I don't know how to describe it but if and when you go...check it out. Oh, and Josh at the front desk is amazing. Thanks, Josh! Dear Hotel Zazz, keep up the good work. We will be back! read more

I've stayed here a few times since my first visit and it really is a great spot for an overnight staycation. The rooms are cute, clean, and comfortable, the showers and included toiletries are nice, it's convenient to buses and in easy walking distance to a nice selection of places to eat, drink, or hit a dispensary. read more

Hotel Zazz - Fancy lobby. - Hotels Near Me - Albuquerque, New Mexico

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Zazz is such an amazing gem. I met the owner and you can tell they really care about their place and have made it so beautiful and inviting. Not very many places have the style and pa-"zazz" that Hotel Zazz has. Highly recommended. Can't wait to come back and check out their hidden speakeasy! read more

What a lovely and funky property. Comfy bed. Nice hot water. A rain shower! Didn't use the pool but it looked beautiful. Was that hidden nightclub? So many fun views! Rt 66! read more

Charmin is also a thief- she takes money that doesn't belong to her to amass a profit. As you can see by looking at not recommended reviews, she flags negative reviews so they are marked not recommended and not visible. They are all 1 stars. Charmin, if you keep the customers happy and safe, they won't have anything negative to say. How is she a thief? This happened to me. Answer-Charmin will refuse service to you if you mention the problems of the hotel- safety and parking, tell you she is refusing service and refuse to refund you. Her cash flow is coming from being a fraud in this manner. Be careful before booking any stay here. Also very narcissistic, she got offended because she was trying to force small talk about her being from Zambia, when my focus was figuring out how to keep my car safe. read more

Amazing down to the smallest detail. Locally owned, amazing artwork and hospitality. Stayed here overnight on the way out west. Would have loved to stayed longer! read more

Check in was a breeze with Consolé. Such a sweetheart, good vibes and very informative about the property and surrounding area. The rooms are super nice, comfy bed and love the retro theme of the whole hotel. The speakeasy bar was a perfect nightcap and very cool decor in there. Anthony, the bartender, was awesome as well! Very creative with his drinks and good vibes. read more

Angelina & Abrian were great! They were very friendly and the drinks they made were delicious! Definitely coming back! read more

Hotel Zazz - Hotels Near Me - Albuquerque, New Mexico

I had the actual worst communication experience of my extensive travel life with this hotel. I stayed here once before and liked it, but recently made multiple bookings for an important work trip for myself and a colleague. Some kind of terrible and crazy AI glitch happened that caused my hotel rooms to both get canceled - but the hotel did not let me know! Then, after the rooms had been canceled, the hotel (or whatever AI system the hotel is using?) continued to send me welcome email after welcome email confirming my reservation which - unbeknownst to me - had in fact already been canceled. Late at night the night before my flight I just happened to check in with the hotel about parking and learned at 10 pm the night before my trip that my two room reservations - which I had received so many welcome and confirmation emails and texts about - had been removed from their system... and there were no longer rooms available! This put me in an extremely stressful situation. I've now been trying for weeks - over both email and text - to get a manager to talk to me about this horrible experience and the hotel is ghosting me and not responding. TERRIBLE experience and I will never book this hotel again. read more

Stayed here for two nights with a group. The day before check in I read other reviews and they were 5s and 1s and I was a little nervous. DON'T BE. This hotel is a gem in the heart of Nob Hill. My room was absolutely gorgeous, and the amenities were nice. Cute welcome note (plus I love when they give you an envelope to be able to tip housekeeping.) NM piñon coffee for the Keurig with real ceramic mugs and fresh creamer in the fridge. Local soaps (I believe) that smelled lovely. Bed and pillows were comfy. It was HOT this weekend and AC blew very very cold. Only caveat: if you are there on a weekend night, they frequently throw events by the pool. Follow them on social media to know when those events are. Or just ENJOY the fun. Owners Sharmin and Sam were lovely and attentive. My only regret is not spending more time in the Z-Lounge. It was crowded with our group but I will 100 percent be back on another night since I'm local. read more

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I would give them 10 stars if I could! Solo traveler, and I found this place very last minute. It was BEYOND adorable. It's very funky and comfortable, with a lot of great extra amenities! The staff was super helpful and friendly, and I loved their decor. The waterfall shower was AMAZING after a full day on the road. I also liked their hydration room, where you could refill your water bottles and get fresh ice! The place was spotless and very comfortable. I can't emphasize enough how helpful the staff was! I felt safe and at home. Highly recommend! read more

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DO NOT,I REPEAT DO NOT STAY HERE. They are scammers. THEY CHARGED ME $400 to change from one bed in the room to two beds in the room Had a 3 way phone conversation about this with the supposed manager and there was no mention of ANY UPCHARGE. I also called back a second time and again no mention of upcharge. There is NO MANAGER. I tried to resolve this with them and got three different answers about their supposed manager. First person told me they would reverse or reduce the charge. Second person said manager would be in at 4:00 and they would be in touch with me. THAT NEVER HAPPENED. And the third person who worked the desk said the manager doesn't come in she works remotely. What manager of a hotel works remotely?? But she'd text the manager and see what should be done. Well that never happened. And the kicker is when we're checking out we inquired again what the manager had to say and were told her mother just died unexpectedly. This place is a JOKE and they advertise themselves as a hotel but it's a motel. DO NOT GIVE THEM YOUR MONEY OR YOU'LL BE SORRY My only recourse is to reverse the charge with my CC and that's what I'll be doing. Oh and when you try and email them using the address they provide it comes back as undeliverable. This place is horrible read more

I recently visited Albuquerque for the first time, staying at a Hotel Zazz. The Hotel held a wild, out of control, pool party on May 5th eve. The party was advertised on Eventbrite charging $30 to the general public. Police were called several times by guests for noise complaints, a fight ensued as well, here is that police report #AP 230035769 for the record. This party had a DJ with extremely loud, amplified music, people were smoking, drinking and fighting just outside all of the guest rooms. The crowd was made up of NON hotel guests using a pool, we as guests paid for as part of our stay, in other words they rent out the guest pool for money, that we as guests pay for as part of our amenities included! There is no way I would attend this party, nor could I have even fit into the pool area with around 80 people in a tight area, questionably over crowded legally. When we as guests complained, the owner Sharmin Dharas had her security guard flash a paper permit at us from his pocket, saying they have a permit for this noise and this party, so nothing they would do for guests who were uncomfortable and quite frankly scared to be there. Here's the kicker, I spoke with Michael Pittman from the Albuquerque Environmental health Dept today, where noise permits are issued, he explained they have NEVER been issued a noise permit and he has gotten complaints of them showing fake permits to people, lying about having permits. He explained they will never be allowed get a permit from the dept because of this reported behavior. He's highly aware of this Hotels modusoperandi. They apparently presented this fake permit to the police as well when they showed up that night on May 5th, for a noise complaint by me and other guests too, it was phony and the police believed it too, when I spoke with the dept they said they had a valid permit, NOT TRUE according to E.H.D. FYI They have another pool party coming up, these parties are/were not listed on their website or told to guests when they book. Bottom line, I had to leave the hotel 5 days early (pre-paid) because I was afraid for my safety and well being. The owner made sure anyone who complained felt even more unprotected and were clearly causing her trouble by interrupting this party she was throwing for outside guests and friends of hers for profit. She proceeded to put down my clothing, tell me I had treated her emplyees poorly and that she had a video of me being told there would be a pool party when I checked in, these were all not true. She refused to let me go to the front desk to check out and never gave me my hotel invoice. The hotel refused has refused give my my money back for the remainder Pre paid 5 days I did not stay on their property due to this horrible, scary experience. I am posting this because I don't want any other visitor to Albuquerque to have to experience this and I want folks to know whats going on at this place...this hotel is miss-leading, they lie about permits and do not look out for the safety and best interest of their guests. They are making profits at their guests expense!! Be ware folks. read more

WARNING: DO NOT STAY HERE. THE OWNER SHARMIN DHARAS IS HORRIBLE AND DISGUSTING & MISLEADING. This was the worst hotel and experiences I and my partner have ever had. Upon arriving it took us at least 20 minutes to check in, on top of that there are hidden fees. They tack on $70.00's for "amenities" and $150.00's for incidentals that are not refunded back even if there are no issues upon reading a plethora of reviews. We should have taken the time to actually read through as opposed to looking at the "pretty pictures" online. Our first night there, in the middle of the night the AC went out. We brought our concerns to Julia & she apologized profusely saying she would let the manager know what happened. They moved us to another room the next night around 8:30pm. We had to pack up all of our luggage and belongings within 24 hours of arriving to said hotel. Marley, who is super sweet and Armando who does house keeping were so sweet and went out of their way to help us when it was NOT their job, it was the manager Lisa. The new room had bugs and dirty towels, and the TV did not work. Again, we were told the manager would take care of this. We left for the day to go explore the city (we had mentioned all of these issues several teams via text messages, phone calls and going to the front desk and none of this was resolved. We received a complimentary bottle of wine "for our troubles." Wine does not rectify having bugs, dirty towels, broken AC & TV. While out, we called and spoke to Lisa the owner who was extremely rude, threatening, & hostile. She berated us saying her and the staff were tired of us "being needy." That's your JOB to make sure the rooms are up to par. Never mind the fact we didn't realize the location was in a horrible part of town where there literal drug addicts around but were assured the property was safe. When we got back all of our belongings were outside with a security guard waiting for us and again, the owner Sharmin Dharas being nasty and disgusting. We have photos, text messages, calls of all of our concerns. She even admitted not having AC was illegal but we overreacted. We wanted to give this place a try as it's woman owned and minority owned but that was a huge mistake. To make matters worse she alluded to us wanting money off of our bill which is why we were "being needy." We flew across the country and wanted to support this business only to be belittled. We sat on the side of the road with all or our luggage waiting for an Uber. We decided to stay at the Hilton which is what we probably should have done in the first place. She also likes to reply to negative reviews being demeaning and spiteful. Don't believe me? Look at them for yourself on Google, Trip Advisor, etc. The worst experience ever. While she promised a full refund that doesn't negate what seemed like a promising hotel (also it's a motel) into a nightmare from hell. read more