My Android phone was having massive problems; I thought I had lost everything on it. Error messages galore and it wouldn't let me do *anything.* I found this place online and because iit's close to my home, gave it a try. Am I ever glad I did!! Kevin, in one day's time, saved the day. My phone was so old it wouldn't even work with the backup program recommended by the phone's manufacturer, Samsung. But Kevin managed to get the critical information off the phone - sent to my email - and then saved my photos to a flash drive, etc. and THEN was able to restore the phone to working order.. All for a very reasonable price. While I need to replace the phone with an upgrade, what he did allows me time to do so without any data loss. So I threw my next problem at him - an old Android tablet that would not stay on. There were over 500 photos on it that I desperately did not want to lose. The tablet wasn't worth fixing but Kevin was able to use a program to pull the photos off of it and save to a drive. Again - very, very resonably priced, all done the next day. Highly, highly recommend. read more

Kevin was fantastic! Thoroughly explained all possible problems I might be experiencing. He was able to give me ideas of cost for repair and kept in touch with me during the repair process. He did a second repair/recovery job on another computer of mine at the same time. I especially appreciated that he took the time to answer all my questions and gave his honest opinion when I asked for it. He could have easily done unnecessary repairs and charged me more money. I truly appreciate his honesty. The repair times were more than reasonable. Repair cost was super reasonable and less than originally quoted. I've now left a phone with Kevin to see if it is fixable. I'm confident he will do as good a job on that as he did on my computers. I will never use another computer tech or repair business again other than Hotshot Repair! I can not recommend Kevin enough for his professionalism, knowledge, and expertise. read more

Poor communication and customer service. Over priced services. Unexpected loss of data. Kept trying to push additional unwanted/unneeded services, then sent an email to the wrong name offering to trade discounts on future services in exchange for reviews on various platforms. Beware of the positive reviews, as they get a $5 off credit for each review they post. Kevin also called my phone after I posted my initial review, and then subsequently responded to my review saying that he doesn't know who I am. If you don't know who I am how did you get my number and why is there a charge on my bank statement from your business? More evidence of poor record keeping and communication. read more

Although I am not yet certain that the desired repair will be accomplished successfully, I am optimistically awaiting communication from this service provider. The device was accepted for assessment a few days ago, and some previous attempts at finding a replacement part elsewhere were not entirely successful. Whether a solution can be found or not, I am impressed by the treatment that I have received already, including a careful and educational explanation of possible problems and outcomes. I believe that I would not hesitate about recommending Hotshot Repair in the future if asked. read more

I had my PS4 fan burn out, and was panicking for a week. Found Kevin and had a great conversation on the phone, and repair took a day (technically hours, since i work nights). Even though i had done my own cleaning, Kevin showed me before and after photos of his work and showed me how much i didn't know about cleaning a system, as well as being upfront about all the costs involved - and now my console is quiet as a mouse and was as clean as a whistle! Kevin is fantastic and should be your first choice when needing repairs done. read more

Kevin was the absolute best. I brought in my laptop at 8am with water damage, thinking it was beyond repair after it crackled and turned on at random... a large problem as a college student with remote classes during COVID-19. By 2:30pm, Kevin had it completely fixed with the appropriate parts and in tip-top shape. Not only was he excellent at keeping me updated throughout the process, but his prices were very, very reasonable (and worth it). I will be recommending Kevin to anyone and everyone I know. Thank you so, so much! read more

I needed a new Iphone battery and thought I'd have to drive from Columbia, MO to an Apple store in Kansas City or St. Louis to get a new one. So thankful I heard about Kevin Lee! I walked into his shop, he replaced the battery in less than 20 minutes AND he charged so much less than the Apple store quoted me! Not to mention, I didn't have to spend the time and money to drive 100+ miles! Also, Kevin was so down to earth, honest and friendly, too. Dare I say, "He's my hero!" Seriously! I highly recommend Hotshot Repair. read more

Kevin at Hot Shot Repairs is the best! I have seen him 3 times and each time he has fixed my phone quickly and inexpensively. The most recent time I took my phone to him I showed up right before closing time and he stayed 30 minutes late to fix my extremely shattered phone and even gave me a discount! I couldn't recommend him enough. I take my broken phone to him before my carrier and each time he is able to fix it and for cheaper than my phone carrier. read more

Kevin is Awesome! He was able to get my photos off my Iphone which I thought was dyeing, but it ended up being a battery issue. I was sure I would never get my photos back, which was really hard to take. There was the most resent photos of my dad on the phone. He passed away in January of this year. So Kevin was awesome in getting my photos on a hard drive for me to have again. I would HIGH recommend Kevin Hotshot Repairs to everyone. read more

Elderly family member needed help with laptop. Kevin provided diagnostics, installed new hard drive, reloaded all software/desktop and set up icons for favorites in taskbar for around $200. Rebuilt laptop! Spent over 30 minutes with us to help synch family member's phone so contacts would be kept up to date, at no charge. Kevin knows his business, is personable, has integrity and VERY customer centered! read more

I highly recommend Kevin and his repair shop. He is all about customer service. He listens, understands and answers the questions asked. He educates and informs. He makes recommendations based on his knowledge. He helped me to know what to look for in a TV after mine died. He repaired noise canceling head phones after my dog chewed a wire. I will use his services again and tell others about him. read more

Kevin is the best! He will examine your device for free and tell you what´s gonna cost you in advance and he will care for it. I took my phone there and there were some problems with delivery, so he ordered the piece a second time to make sure it was there as soon as possible. Going there you can truly feel his passion about the work he does, he´s a modern day artisan. Highly recommended! read more

I am so pleased with the service I received at Hotshot Repair. Kevin was excellent to work with. He took the time to explain the issues and offered alternatives to resolve my computer problems. I was pleasantly surprised to get prompt, knowledgeable same day service at a very reasonable price. I recommend HotShot Repair without reservation. This was a great experience! read more

I called two other Apple repair shops. I was told by one shop it would take two to three days to replace a battery in my iPad. The other shop said they had to ship the iPad to Apple. I called Hotshot, spoke with Kevin, took my iPad into the shop, battery replaced and call from Kevin all within two hours. I was impressed! And yes, the cost was reasonable. read more

My new go-to place for issues with my iPhone. Went there for the first time last month for problems with my charging cables not charging my phone. Turned out the problem was with a defective charger and had nothing to do with the cables at all. Service was friendly, quick, and very reasonable. Proof that customer service hasn't totally disappeared. read more

Hotshot showed me that true customer service is still alive in Columbia. Kevin did an outstanding job troubleshooting my problem. I told Kevin what I thought was the problem (very expensive fix) and he said, "That's not the problem. It's this very simple fix. He was honest and saved me a lot of money when I wouldn't have known the difference. read more

I'm writing this review after got the iphone 6s plus fixed at Hotshot Repaire for over a month ago. Kevin is the best maintenance expert I have seen, he saved my wife's iphone from died after got water damage. He is patient in his work and give you options to either fix the device or buy new one instead. Absolutely recommend read more

I recently took my granddaughter's iPad to Hotshot for a screen repair. It was a pleasure working with Kevin to repair this problem. He was able to order and new screen and get it installed all within five days. The cost was very reasonable. I know I will always return to Hotshot if I have any additional repairs. read more

Kevin is the BES! He's extremely knowledgeable and honest. He will do what's needed to repair your i item, and is great at explaining what needs to be done. He was able to help me with a repair for my mother, and was helpful with a phone purchase for myself. I highly recommend him. I will use his services again. read more