Gabriel is an outstanding employee. He accomplishes in minutes while others are cold and unknowledgeable at best. Thanks, Gabriel for your attention to customers and their needs! read more

If you need to drop off equipment, don't do it here. These guys will make you wait 30 minutes for a representative to become available when there are multiple people standing around doing nothing. All this for a one second scan and print receipt. I have returned equipment here before it was easy peasy. This experience was horrific. Makes the DMV look like the Ritz Carlton. I've had issues with customer service for Xfinity via the phone for years, but in person was always fine. This experience was a nightmare. Refused to even get their manager when requested. One star is way too generous. Will never return. read more

How Comcast lost a valued customer I have worked with companies across the globe on this very issue for more than 30 years. Here's an example scenario when relevance and context were missing from my experience with Comcast. My service keeps getting interrupted, Cable TV, Phone & internet. I have called to complain - repeatedly. Too Many times! I started researching other providers competitive plans. More Service issues continue, the same false promises. My calls to customer service never have record of my past service issues or complaints. That lack of understanding compounds my problem. A scripted marketing offer on an unrelated topic doesn't help solve my issues. They offer a Free Samsung Mobile phone for being a valued customer. I switched away from Comcast today. Nine years later. How Comcast could have retained me as a customer Let's summarize my Comcast scenario to put this in today's context, driven by facts. My Services keep experiencing problems. I called to complain. That first moment of truth is vital. More than 80%of customers who switched to another provider say they would have stayed if their issue had been resolved during this first contact. After apologizing and getting facts (about the issue and my info), a resolution should be offered, and the issue noted. Common business sense to retain a valued customer. (9 Year Comcast customer) I look at competitors. In the old scenario, I may have started researching competitors. If the issue was resolved at first contact, it would have prevented my search for a new provider. But a competitive threat is a constant, so I can be noted as high-value and a retention risk. Another service-related issue. Regardless of the quality of service, my issues didn't have easy answers. I call customer service. In this case, the Comcast service rep is armed with a complete case of my past issues and conversations. With this information, the Comcast service representative can anticipate both the issue and My frustration. The service issues were pinpointed to my home, so a tech could be offered to check all my wires, Inside & Out along with a discount to keep me from leaving. The customer (Me) stays with Comcast. Even with the service issues and frustration, Comcast went out of its way to understand and make things right. A customer who could have been a justified critic may become an advocate. Churn rates are lowered, and Comcast saves the substantial cost of replacing the customer by acquiring a new one. read more

I was told I would not be charged for flex tv box and I would not have to return they lied island I have been paying 15 dollars a month for years pray to god I don't see you if you you do still work there get ready read more

xfinity is horrible! they are constantly "working" on lines during the day when people need internet so they can work to pay for xfinity!!! why can't they work on the lines at night - when people are asleep??? read more

Terrible company with pervasively incompetent customer service. After 10+ years of being a customer, I just disconnected my service. I tried for o hours on multiple occasions to resolve the issue without any success. I'm taking my business elsewhere. There are more options now than a few years ago and Comcast no longer holds monopoly. Do yourself a service, and go elsewhere. read more

The absolute worst customer service at this location. The wait just to be seen is ridiculous. No one cares- asked to speak with a manager but was told had to wait and speak with a rep first before he would even talk to me. Totally poor management. Dealing with Comcast on the phone is equally frustrating- but this Pompano Beach location leaves a lot to be desired. People are waiting and the one rep spent over 30 minutes having a conversation with a customer about personal stuff- nothing to do with Xfinity' while dozens were waiting. Manager does nothing! Totally unacceptable. Was also told the person who was a walk in- had an appointment Found out- she never had an appointment. Very wrong and they don't take appointments. read more

Amazing customer service. I interacted with Kelvin and Neuris. Both were professional, knowledgeable and friendly. I did not have an appointment but my wait was less than 2 minutes. Everything went smoothly. I'm totally impressed by both custome service representatives. I highly recommend this Xfinity store. Thank you so much. read more

Poor in person service. Refused to return an unusable piece of equipment even though that was the direction provided by support team. Would recommend alternative provider if you have other options. read more

So service is amazing when we have it. It kept coming and going then for 3-4 days at a time they would tell me that it was an outage in the area a couple times a month. I work from w home...Thank goodness I have a hotspot because it originally was costing me hundreds of dollars a day with these outages even after getting a new modem and new main line. FRUSTRATED isn't even the word to describe this situation and they basically have a monopoly in my area because there are no other cable type companies here. read more

Spoke with a customer service rep on the phone about switching to xfinity Now to save $30 a month. They said that I would just need to cancel my current service with xfinity and pick up a new box for xfinity Now at the store. Sounds easy in theory. After navigating a parking lot completely under construction, the girl at the register tells me that they can't switch me to Now. This place does not want you to save money. Currently searching for another provider that stays true to their word, does not send mixed messages, and falsely advertises. There goes 40 min of my day plus time wasted on the phone and their webpage trying to figure this out. read more

If I could give Xfinity zero stars I would. They have been the most awful company to work with. We have called them several times to send out a technician to take the wires out because we canceled. They have not come or called us and we have a home renovation where we have to get it moved ASAP. My wife spent an hour and a half on the phone with them and they just continue to transfer over and over again to people who don't have a clue what's going on or shouldn't be qualified to even work on the phones. This is the worst company to ever get your Internet from and I highly recommend you stay far away from it. read more

Simply impossible to get somebody on the phone. They make sure you can't talk to anybody.

Great value with Xfinity Mobile! I am saving almost a hundred a month from Verizon. I invite everyone to check them out. It's the same service as VZW!! In and out in a flash. read more

Still the worst cable service , outages on Christmas Day ??? Really Comcast ??I can't believe this is the only service available in my neighborhood besides dish cable. read more

Customer service is horrible , especially The kid in the front desk , he is disrespectful read more

If I could give ZERO stars, I would. This goes out to the Dispatch team for Pompano Beach, FL residences. ***if you want the ABSOLUTE WORST COMPANY to provide your internet - give Xfinity a try. 8.12.2022 they came to our neighborhood to "enhance our services" on the block and left me with NO INTERNET. Came back, ran a new line and now internet drops every 5 minutes during peak of afternoon. Replaced two amplifiers, a power supply, new Xfinity modem and still having issue and it is getting worse and worse. They escalate and I still can't get a truck out here to fix what they screwed up. I keep telling them that I had NO problem before that truck was out here - suspecting a filter on the line. ABSOLUTE WORST CUSTOMER SERVICE AND POMPANO BEACH, FL DISPATCH TEAM CAN'T HANDLE THEIR BUSINESS. Definitely ordering AT & T. I'd rather have 50mbps that is stable than 100mbps that is complete CRAP. read more

Comcast charges me every month for 1000 Mbps of internet service but routinely throttles my internet where I am only receiving 36Mbps, 3% of service paid for. If I only paid 3% of the bill they would cancel my service. Yet they seem to be ok chargiong me 100% but only providing 3% . And when I call they deny throttling my service however with a day or so I am back to high speed internet with nothing changing on my end. Unfortunately they are the ISP in my area. read more

Were do I start, this company literally deserves no stars. In Deerfield you receive CONSTANT outages that can take hours to fix, and all they can say is sorry. Calling customer service is a joke, there is literally no way to talk to a live representative, even when they give you the option to speak to one it just sends you into a robotic circle jerk of automotive options. This company literally doesn't give a crap about there customers or care about providing a stable reliable product. Simply put this company runs on fraudulent promises. Summary: do not choose xfinity for internet, use AOL, AT&T or go to a public library because xfinity doesn't care about you at all. read more

They came, they saw, they conquered I had some issues with setting up a box for my spare bedroom. They did show up in the 2 hour window fix the problem. read more

03/21/22 Jhiovanny fixed everything! He is, without a doubt, the best Tech that ever came out from Xfinity, to complete service. He found the privacy settings were blocking the IP. He replaced the #7 modem and adjusted the settings. He is a very nice guy and very courteous. He is a credit to Xfinity and is studying to get better in the IT field. You better lock him up for a great position with your firm. He loves working with Xfinity and he is very amiable and has a great career in front of him. By fixing the modem, our I phones are now working properly, with regards to emails and surfing the web. Thank you so much. Job well done! Jhiovanny made our day and he has our utmost respect. You can see how long we have been clients. Xfinity has the greatest platform and super content. Your customer service is excellent, in person, and on the phone. 5 star all the way. Thank you! We are very satisfied customers. Why shouldn't we be, we we are originally from Philly? Go Birds. read more

Xfinity Store by Comcast - Pompano Beach, FL - Internet Service Providers Near Me - Pompano Beach, Florida

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Again, should be zero stars. Same ole horrible service. Just lost another channel (that I'm still paying for), but was informed that the new channel would be somewhere else, in a package that's $17.95, so, lucky me, I can pay more for what I used to ALREADY get included...which I just refuse to do. And yes I've heard the same stuff all over again. Apparently they send out notifications of channel changes but I've never gotten one in my life. Not exaggerating when I say I've had AT LEAST 30 service calls and at least 12 cable boxes-thats in less than 7 years. Yea it's super fun babysitting these morons who don't know anything about cable n get my house all dirty, on top of being extremely late. I know xfinity doesn't give a damn so I don't expect anything to get any better, but a heads up before you rip off your customers would be helpful. (I know, 'don't use comcast', normally great advice. For me it's not that easy. My horribly stupid HOA decided to sign a 7-year contract w these dopes so yes, I'm stuck with them) read more

Generally the telephone customer service I've encountered with Comcast has been less than stellar. It could be that most of the time I call, I reach someone who seems to understand limited English. I still think it's absurd that a communications company has you communicate with people that don't speak English. I had a service call today and Kevin was awesome. He arrived when he said he would, fixed the problem and explained to me what the problem was. Even though it pretty much went over my head, I appreciated it. Kevin is an asset to your company. read more

This company still scams people big time. 20 years ago Comcast employees went to prison for fradualent practices. I set up wifi with them. Stated $33. A month. But the girl who set this up ppl ut a $10. Month charge on the modem plus surcharge s.which went to 14$ a month. The started charge ing us for hbo max. Which we dont have. And Showtime too They stated we aet it up? We did not.and we cant even use it. But xfinity is charge ing us. Plus an demand stuff.Again which we never ever use. Are billis about $165 . service always goes down.. We cant mange are accout. . sales girl said call her.?? But phone disconnect ed. And know is willing to fix are problem. They just want to keep chargeing us. As Business owner 50 years. These people need to go to jail again. Ego is alive. read more

On 9/2/21 I went into this Comcast location regarding adding internet to my existing cable account. The person was very helpful, polite and even talked me into adding my home phone for an additional $10.00 a month. My complete package - existing cable service, internet and home phone was supposed to be $148.40 per month on a 2 year contract. I specifically asked if that was what my cost per month would be for 2 years and he said YES. So imagine my surprise 3 months into the contract my monthly bill increased to $154.81. I called and spoke with a representative on 1/3/22 and never got a clear answer for the increase, she did agree that I signed a 2 year contract for the amount of $148.40 per month. I went into this Comcast store on 1/4/22 and was astounded by the salesperson, Jerry, who spoke with me. He NEVER looked at my account or asked my name. When I told him why I was there he said that Comcast can raise their taxes and fees when they want to. I explained that I had signed a contract and he blew me off. I told him I was going to put in a complaint with the BBB and he said "go ahead they can't do anything" I told him I would share what he said and his response was "I don't care". What good is a 2 year contract for the consumer? I feel like I was lied to and deceived. I filed a complaint with the BBB today. Update 1/20/21: As a result of me contacting the BBB: Good Day Thank you for providing the information below. Due to our increased cost of providing services, some rate did go up effective January 1, 2022. Additional equipment, taxes and fees may change while in a term agreement for a service package. A notice was included with the monthly billing statement that was generated on November 22, 2021. The TV box went from $7.50 to $8.50, broadcast tv fee went from $17.75 to $18.40 and regional sports fee went from $10.25 to $14.35. We do value the business and feedback. I have applied a $300 courtesy credit to the account as you have been an outstanding customer. It will appear on the billing statement that will be generated on January 22, 2022. Sincerely, Nick G. Executive Customer Relations Good Morning Nick, Please tell me how it behooves a customer to sign a contract with Comcast when the company incorporates loopholes where they can still increase the price? That is deceitful. In addition, Comcast forces ALL customers to pay sport fees, which went from $10.25 to $14.35 per month, that's quite an increase and I DON'T WATCH SPORTS! Good Day, We are honoring the contract that you agreed to. The $300 courtesy credit is the best we can offer for being a great customer. The approval information that you agreed to advised of the possibility of the additional equipment, taxes and fee changing. It informed you that the base price for the services would not change during the promotional period. Sincerely, Nick G. Executive Customer Relations My response: I was told by the young man who assisted me in September that my rate would be 148.40 for two years. I specifically questioned him about it. SO, I was lied to. Comcast can't be trusted. No further comments from Nick. read more

It's a bait and switch scam they tell you $70 for 1200 MB download but then they say that's not available in your area they have 1000 which is $125 400 MB is $70 600 being about this $90 I signed up for the 600 MB and I wind up not getting it and I'm paying $95 read more

Went to the store to return cable boxes. Immediately I was greeted at the door and told were to wait . I was called to the counter and the person handled the transaction quickly and professionally. read more

Best experience ever considering visiting what most would call purgatory. When we first walked in, we quickly saw how busy the small store was. Each of the five customer service desks were full, assisting customers and people were also sitting down waiting to be called. My husband and I got in line and waited to be checked in. When we made it to the front, we were greeted by a friendly customer service person who was ready to check us in using a tablet. He asked why were were visiting today and we explained that we just needed a new remote. To our surprise, he pulled out a box of remotes from behind the counter and exchanged our old one for a new one right on the spot! He thanked us for being customers and we were then on our way to finish off the day. We were very pleased that we did not have to wait very long and that service was so friendly. read more

London at the Pompano Comcast store gave me wonderful customer service with my cell phone. She was patient and I very much appreciate the help that she gave me. read more

I'm paying for 50 but only getting 3.5 mbps And when I tell the service they said its because my building did not support the wires. why would you sell me service when you know the building could not support it? and then why would you continue to charge/offer it read more

Xfinity Store by Comcast - im paying for 50 mbps... this is all I get.. - Internet Service Providers Near Me - Pompano Beach, Florida

My lord ... how inept can a business be that it cannot provide quick equipment replacement when it fails ?? We are paying for a service as well as rental equipment , and have to endure the worst in service when their equipment fails prematurely. Four employees on staff and ten clients waiting. They take the bad equipment at the door and then make you wait for your number. So every Tom Dick and Harry that hasn't paid their bill or arguing about charges gets to waste the time of those that pay cables ridiculous charges and surcharges and extraneous equipment charges. Perhaps a couple dedicated billing specialist ?? Why not a dedicated associate that simply exchanges equipment quickly, like the same one that took it in ?? It's literally a swap ! Comcast is literally the worst in service and its leadership fails to make anything easy. I see why so many have cut the cord ! read more

If I could go in the negative stars I would mainly because of the attitude and lack of empathy of the so called manager of this location:( I recently got conned into getting their mobile services for less money , not true on that either, n bought a new iPhone :( it Literally was faulty from jump n stopped working less that month after purchase ....I recently was diagnosed w cancer, work from home, everything virtual on phone n computer n when I went in to try and resolve this urgent & unacceptable situation:( I could not believe how mean n rude he was to me:( Leonardo , being fairly new , was kind n trying to help, but that guy at the front ....curly hair n glasses, is super in need of people training, active listening n EMPATHY (look it up Broh) :( all Of which I am sure he is not aware of:( I left there I was in tears shaking so upset and then when I went to the Apple store and received stellar support , n service I realized it was him n the culture that's being created at that store:( I'm a sales trainer too !!! and whoever is "above" mr asshole at this store should seriously invest in training their reps :( Don't waste your time going here unless u want to be abused or treated poorly:( UNACCEPTABLE HORRIBLE EXPERIENCE.....:((( read more

Customer Service is the WORSE I have ever dealt with!!!! Love having to wait literally a week for Customer Service to call you. Then having them call you a LIAR!!! read more

MAKE AN APPOINTMENT ONLINE! I walked in early (5:15) with an appointment for (5:30). They took me next over the 21 people waiting.

I tried to get a new box that my community contract says I am entitled to.... But once again I had to wait a long time and they tried to sell me new wireless service which I already have. They asked me for all serial numbers which I have given them over the phone on multiple occasions. I left disgusted and would just watch my large screen tv without high definition. read more

We were having a problem with our Internet router. Turns out it was an old model that is no longer in use with Comcast. Boxed it up and went over to Comcast with it. I arrived 30 minutes before they opened. As I was standing out front, they opened early, greeted me, and took care of my problem. The young man I dealt with was Lawrence. In and out in 10 minutes. Beautiful store and nice people. Update ... We switched our service to X1. I'd be lying if I said it was hassle free. We have one DVR, and three set top boxes. I had everything up and running on three but couldn't get the fourth to work correctly; no signal. Over a couple of days, and hours on the phone to the Philippines, St. Louis, and I think it was Texas, no luck. Set up a service call to my house , for this morning between 8 and 9 am. Their tech Brandon Harrison arrives at 8:05, and within 1 hour had us up and running. Comcast should be proud to have a young man like this working for them. Thanks Brandon we appreciate your work. read more

Because of a reviewer's advice I made an online appointment. When I checked in I told the staff person that I had an appointment. Just a few minutes after that time my name was called! There were many walk-ins who had arrived before me who were still waiting when I left :( Staff were cordial and professional but the atmosphere is soured by the folks waiting long periods for service. Try that online appointment service. Hope it helps. read more

store is always packed. I brought back an x 1 box and they gave me a new voice activated one. well the new box sucks and I don't have over an hour to waist this time of year to wait to get another box. will have to wait till after new year all cable companies are the same read more

The worse, go somewhere else. Assistant manager (Harold) didn't care that I was just here to exchange a router. Was told Ryan, store manager was at lunch when customers were waiting over an hour to just exchange equipment On check in was told that it would take 15 minutes PS Ryan/Harold never saw was mostly in back room not on floor during the hour plus wait Management needs to be changed Total wait time 1:30 hours, time with representative, less than 1 minute read more

Xfinity is absolutely the worst internet company ever. I have wasted countless hours on the phone with incompetent representatives, told numerous lies, and have had to fight my bill on multiple occasions in which every time I'm told "it's fixed"....... wrong. The customer is NOT right in the eyes of Xfinity. They will certainly take your money, but not provide satisfactory service. read more