I want to warn everyone not to sign up for either Hotworx location in Raleigh.
I had originally read reviews for the Downtown Raleigh location, and many people said they were being charged more than they were told. Because of that, my boyfriend and I decided to sign up for the North Raleigh location instead, even though we live downtown and the downtown location would have been much more convenient.
We tried the free workout at the North Raleigh location and loved it. The manager was there and agreed to charge us $30/month because we were students. After a month of going and loving it, I told my mom about it. She lives downtown and wanted to try it, but she didn't want to drive to North Raleigh.
I agreed to try the downtown location with her, and she loved it too. I also wanted to be able to go with her sometimes, so when I saw that the same manager from North Raleigh was at the downtown location, I figured it would be fine. He asked what I currently pay and agreed to "keep me at $30/month and give me access to both locations." His words were KEEP me at $30.
When the first of the month came, I was charged $80. The next time I went to the downtown location to workout, I told the manager. He said, "Oh, let me take a look at that" and told me he would change it and I would get a refund. He even said multiple times, "It's okay, no worries, you're good, don't worry about it." I thought that was odd considering I didn't do anything wrong and I never apologized. If anything he should apologize. Super weird but I brushed it off. The refund never came.
The next month, I was charged $80 again. I called and asked to speak with the manager. I told him I wanted a refund for both months. He said he never told me $30/month, claimed there were no notes on my profile, and insisted he told me $60/month even after I said that's not true and I reminded him of our conversations in person. He then said he'd "get right on it and call me back" but never called and the place closed.
The next day, I went to the North Raleigh location for a workout and told the front desk person about the situation. He contacted the manager, then told me, "He said he agreed to $60." I explained everything, but the front desk guy was rude and seemed to support what the manager was doing. He then asked, "Do you want to cancel?" I told him I'd just pay $60 because I really enjoyed the workouts.
After that I called the downtown location again and asked for the manager. He asked for my number to look up my profile, and said he'd look into it and call me back. I told him "I want to stay on the line because last time you never called me back." He replied, "Uhh, okay, it'll take 15 minutes to go through all these notes."
I reminded him that he'd previously said there were no notes. Then he asked for my number again, and before I even gave the last four digits, he said, "Okay, I see your profile." He then claimed, "Yeah, this will take like 25-30 minutes. Do you want to stay on the line or I can call you back?" I'm thinking you just said it would take 15??? At that point, I was frustrated and didn't want to wait on the phone for 30 minutes while he did absolutely nothing, so I hung up. I never heard from him again. I wasn't surprised.
I eventually saw a refund for those months but not for the original $30/month agreement. I decided to wait and see whether I'd be charged $60 or $80 next month because I still liked the workouts and didn't want to have to cancel.
surprise surprise I was charged $80 again.
If you're considering Hotworx in Raleigh, don't. The manager repeatedly lied, avoided calls, changed his story about my agreed rate, overcharged me multiple times and never once apologized -- all while making it extremely difficult to resolve the issue. read more